Mermaids & Cowboys

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1. V

   Victoria

   San Diego

   6 reviews

   vip
   4.0

   6 reviews

   Dined 2 days ago

   overall4food4service5ambience3

   After reading reviews on this restaurant I was a little worried about my experience dining here but we decided to give it a chance. First of the service was wonderful from the moment we were seated to when we left, they were on top of it and I never once felt like we weren't taken care of. The food was really good. The ribeye was good, the lamb chops were really good and the brussels sprouts were some of the best we ever have had. The drinks were okay. We are happy we gave this restaurant a chance because everything about our experience was worth going.

   Report
2. K

   Kleersite

   San Diego

   11 reviews

   vip
   2.0

   11 reviews

   Dined on May 9, 2022

   overall2food1service3ambience2

   They must still be working out kinks here. The fact that the chef will not permit a diner to order the $175 porterhouse in any other temp except medium rare is crazy. The only crazier thing, is it came out rare and medium well - no medium rare to be had. The med-well pieces had that charred gas taste. We won't be back.

   Report
3. JB

   JonB

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined on May 8, 2022

   overall2food4service1ambience4

   The atmosphere of this restaurant is very good, with lots of outdoor seating and interesting ambience. The food was delicious, but over-priced for what you get ($38 for a 6 oz filet mignon with no sides). Our biggest complaint was the service. Our waiter was very nice, but we had to ask 3 times to place our drink order, when they brought our bread (which we paid $7 for) there was 1 small butter for 4 rolls, and it took 3 different people to finally bring us more butter. They never once offered to fill our water glasses without us asking first, and never asked if we wanted a second round on drinks. Overall, for the $200 we paid for a party of 4 this restaurant is way over-priced with poor service.

   Mermaids & CowboysResponded 6 days ago

   Hi Jon - I am really sorry that you did not receive the service that you deserved on your visit. We do really try to make our guests feel cared for when they are spending time with us. I hope that you might visit with us again so that we can show you what our staff is capable of. Thank you again.

   Report
4. HZ

   HowardZ

   San Francisco

   10 reviews

   vip
   3.0

   10 reviews

   Dined on May 8, 2022

   overall3food3service3ambience4

   Outdoor patio is good. Service very slow is understandable. Overcooking of the halibut unacceptable. Crab bone Morrow, Lamb and salmon all good

   Mermaids & CowboysResponded 6 days ago

   Hi Howard - thank you for the feedback on the halibut - we will definitely take it to heart and work on executing that dish perfectly every time.

   Report
5. HL

   HL123

   San Diego

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food3service1ambience5

   Service was terrible. We waited so long for our drinks that I asked the manager if we could be switched to a different server and even then they took forever. The place was empty at the time. The food was fine. I wish we had eaten across the street but there were no reservations available.

   Mermaids & CowboysResponded 6 days ago

   I am so sorry that you had slow service during your visit. I hope that we have the chance to see you again and give you the five star service that you deserve.

   Report
6. SK

   StephanieK

   San Diego

   4 reviews

   vip
   5.0

   4 reviews

   Dined on May 7, 2022

   overall5food5service5ambience5

   Service was excellent, food was delicious! Lovely ambiance, would definitely go again.

   Mermaids & CowboysResponded 6 days ago

   Hi Stephanie - thank you so much for your nice compliments on the food, service, and ambiance - we are thrilled that you would visit with us again!

   Report
7. OT

   OpenTable Diner

   San Diego

   1 review

   2.0

   1 review

   Dined on April 29, 2022

   overall2food2service3ambience4

   We’ve tried to give this place a second chance, and really wish that it was better, but it just isn’t good. And in some ways it’s bad. Some of the food was so bad that we had to just send it back. The rest of the food is just mediocre. They have a very limited menu, which is fine, but they offer two steaks - and they were sold out of one of them on a Thursday night. It seems to be unprofessional. The staff is very nice, but poorly trained. The timing of getting drinks and orders is disorganized and off pace. I really wish this place was better, but it’s been a pretty hard fail both times we have been.

   Mermaids & CowboysResponded 6 days ago

   I'm so sorry that we have let you down twice - we definitely intend to provide a terrific experience to every guest on every visit.

   Report
8. MS

   MatthewS

   San Diego

   8 reviews

   vip
   1.0

   8 reviews

   Dined on April 29, 2022

   overall1food1service2ambience3

   You do two things - Surf and Turf. They were out of Filets and the restaurant was empty! The Bone in was basically tougher than beef jerky. Two people in my party ordered the Halibut and we both did not eat it - it was dry and overly salted. Overall the food was awful. Will not be going back.

   Report
9. OT

   OpenTable Diner

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined on April 25, 2022

   overall4food5service4ambience4

   It has come to my attention that they recently lost a member of their team to illness and that was why the evening did not go as planned. I have adjusted my rating in consideration. I think our party would have been more gracious and understanding having known the circumstances instead of left in bewilderment.

   Mermaids & CowboysResponded on April 26, 2022

   I'm sorry you had that experience. Our staff found out going into service that our manager was dying and I know that it definitely affected the service that they were able to provide. I hope that you give us another chance to show you what we are capable of and how terrific our staff is. Thank you.

   Report
10. OT

    OpenTable Diner

    Guadalajara

    1 review

    vip
    1.0

    1 review

    Dined on April 25, 2022

    overall1food1service1ambience1

    They did not Bring the meals

    Report
11. OT

    OpenTable Diner

    Phoenix

    1 review

    vip
    2.0

    1 review

    Dined on April 24, 2022

    overall2food4service2ambience5

    Food was good, however service was EXTREMELY slow. Had to ask and remind staff several times to check in our food. Waiter had a good attitude and gave us free bread but frankly, the kitchen needs to wake up. Great atmosphere though.

    Mermaids & CowboysResponded on April 30, 2022

    Thank you for the detailed comments and I am so sorry that the service was slow when you visited. I hope that you return to enjoy our atmosphere and give us another chance to show you that we can impress!

    Report
12. AM

    AmyM

    San Diego

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Delicious meals, great ambiance & reasonable prices. Will definitely return - the salmon dish & the halibut was delish!!

    Mermaids & CowboysResponded on April 30, 2022

    Thank you Amy - we can't wait for you to come see us again!

    Report
13. HB

    HungryBadger

    San Diego

    10 reviews

    vip
    4.0

    10 reviews

    Dined on April 23, 2022

    overall4food4service5ambience4

    Strike 1: Stood around aimlessly, waiting to be greeted by any staff then waited some more to roam around looking for a table to eventually be seated Strike 2: Expensive NY steak (aka. shoe leather) was effectively burnt on both sides by an allegedly 'award winning' chef Strike 3: Sound system was blaring on a untuned 'station' for 15 minutes without any of the wait staff recognizing the need to fix it.

    Mermaids & CowboysResponded on April 30, 2022

    Thank you so much for the detailed feedback - it definitely helps us learn and grow. I hope that we see you again and have the chance to do better.

    Report
14. KH

    KellyH

    San Diego

    5 reviews

    2.0

    5 reviews

    Dined on April 17, 2022

    overall2food2service3ambience3

    Loud music, over-worked staff, poor quality food for the high prices. Our server was pleasant, but she had too many other tables. Food was underwhelming.

    Mermaids & CowboysResponded on April 30, 2022

    Hi Kelly - I am really very sorry that you did not enjoy your experience - we genuinely try to provide a five star dining experience for all of our guests. We will take your feedback to heart and hope that we can see you again and do better.

    Report
15. FT

    FrederickT

    San Diego

    55 reviews

    vip
    3.0

    55 reviews

    Dined on April 16, 2022

    overall3food4service5ambience3

    Service was fine. Meal was ok. Too expensive for a hamburger. Seating uncomfortable and hard.

    Mermaids & CowboysResponded on April 16, 2022

    Hi Frederick - thank you for taking the time to write a review. I'm happy that you enjoyed the service, but sorry that you felt the seating was uncomfortable. We do always appreciate feedback.

    Report
16. DM

    DanielM

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on April 15, 2022

    overall5food5service5ambience5

    Great food, drinks, service, ambiance! The chef even came to greet us at our table. I will definitely be back!

    Mermaids & CowboysResponded on April 16, 2022

    Hi Daniel - thank you so much for your kind words and I'm happy that you were able to visit with Chef while you were dining with us. Looking forward to seeing you again soon!

    Report
17. OT

    OpenTable Diner

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on April 15, 2022

    overall3food3service3ambience4

    Steaks are not worth the money, they taste fine but are nothing special.

    Mermaids & CowboysResponded on April 16, 2022

    Thank you for taking the time to give us your feedback - I sure wish we had been able to give you an experience that you enjoyed more with your steaks and hope that you give us another opportunity in the future to wow you.

    Report
18. K

    Ksm2272

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience5

    My 14yo twins and I loved everything about our dinner here!

    Mermaids & CowboysResponded on April 16, 2022

    Thank you so much for your sweet message and we are thrilled that your twins enjoyed their visit - we hope to see you all again very soon!

    Report
19. OT

    OpenTable Diner

    Las Vegas

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 13, 2022

    overall5food5service5ambience5

    We were greeted warmly and our waitress was so sweet with our family, teens included. We loved the fresh ingredients and helpful suggestions from our waitress. We had a lovely family birthday date night and the live music was a fun surprise.

    Mermaids & CowboysResponded on April 14, 2022

    Thank you so much for the kind compliment about your service and I am so happy that you had a great night of celebration - we love the live music too!

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 12, 2022

    overall5food5service5ambience5

    Weddy was awesome

    Mermaids & CowboysResponded on April 13, 2022

    Thank you so much for the nice review - and we will pass along your compliments to Winnie - we agree she is awesome!!!

    Report
21. RN

    RevaN

    Palm Springs

    5 reviews

    1.0

    5 reviews

    Dined on April 9, 2022

    overall1food1service1ambience1

    Worst foody that was recommended by the waiter. Bad service. Food took 45 mins to get.

    Mermaids & CowboysResponded on April 13, 2022

    Hi Reva - I am sorry that you did not enjoy your food. We do make our food to order in our scratch kitchen but I am disappointed that you are disappointed in the time that it took to get your order to you.

    Report
22. AC

    AmandaC

    1 review

    5.0

    1 review

    Dined on April 7, 2022

    overall5food5service5ambience5

    We loved our cocktails and food, the restaurant had great atmosphere, and the band was great. Winnie was our server and she was so sweet. I ate the Brussels and the clam chowder and I was so content. I’ll definitely return!

    Mermaids & CowboysResponded on April 9, 2022

    Hi Amanda - thank you for taking the time to leave such a nice review. I am so pleased that you enjoyed the brussels and chowder and Winnie's service! We will look forward to your return!

    Report
23. TJ

    ToddJ

    Chicago

    1 review

    4.0

    1 review

    Dined on April 2, 2022

    overall4food5service4ambience5

    The food was outstanding and we loved the outdoor patio. We took advantage of happy hour 50% off discounts on bottled wine, bottled beer, and fresh oysters. Great deal! Loved the lobster mac n' cheese and halibut. Unfortunately service was slow at times and despite our waiter being very friendly, he failed to bring us a few items w/ out reminders. I really think this was due to a shortage of staff, which is common all over. Though I did forget my credit card after paying the bill and leaving and he kindly called me right away, allowing me to turn around and retrieve it before leaving town. Thank you! Overall a great place and I definitely would return in the future.

    Mermaids & CowboysResponded on April 9, 2022

    Hi Todd - thank you for leaving such a detail review. I am pleased that you loved the food and our patio, but also sorry that you did not receive perfect service. We do look forward to seeing you again!

    Report
24. C

    Califdiner

    San Francisco

    8 reviews

    vip
    2.0

    8 reviews

    Dined on March 27, 2022

    overall2food4service1ambience4

    Service was terrible. Half of our table got our food after 30 minutes of ordering and the other half got the food after 45 minutes from ordering. The kitchen had a meltdown and to make it worse, the server was rude about it. The manager came over and apologized and bought us drinks. The server could have fixed this as we are understanding about kitchen issues. She just needed to explain the situation and worked with us on the problem. She had no desire to even talk to us. Will not return and recommend others do not visit this establishment until they get their act together.

    Mermaids & CowboysResponded on April 9, 2022

    Hi there - thank you for taking the time to write such a detailed commentary on your visit. It sounds like our communication with you and the service did not deliver according to your or our expectations. We definitely can do better and hope that you give us an opportunity to show you again on a future visit.

    Report
25. CL

    ChrisL

    Central Coast

    2 reviews

    3.0

    2 reviews

    Dined on March 27, 2022

    overall3food3service5ambience5

    Server was great. Food lacked flavor and presentation. My mother ordered a New York strip. Medium rare. It was so clearly medium. And when your steak is $40 it should be cooked correctly. Worst is the server took the steak back to the chef and the chef cut it down the center and cent the server back to tell us that’s medium rare when it still so clearly was not. Not only is that rude but the chef doesn’t understand or know what medium rare looks like.

    Mermaids & CowboysResponded on April 9, 2022

    Hi Chris - I'm pleased that you enjoyed the service, but genuinely sorry that you had issues with your steak temperatures. I hope that you give us another chance to get it right in the future.

    Report
26. OT

    OpenTable Diner

    San Diego

    1 review

    4.0

    1 review

    Dined on March 24, 2022

    overall4food4service5ambience3

    Chairs uncomfortable. Felt like patio furniture. Steaks were cute very thin so over-cooked - but flavors and everything were excellent

    Mermaids & CowboysResponded on March 27, 2022

    Hi there - I am so sorry that you felt the chairs were uncomfortable, but very happy that you felt the flavors of the food were excellent. We do have some upholstered banquettes that might be more comfortable for you when you visit again!

    Report
27. OT

    OpenTable Diner

    San Diego

    6 reviews

    vip
    1.0

    6 reviews

    Dined on March 23, 2022

    overall1food2service1ambience3

    Went for a special occasion with family in town. Had been here before so knew it was good. Everything that followed was a complete disaster. Food came after a long wait and out of order, starters came late for some and others were served 15-20 apart from each other, 3 of the main dishes were incorrect in some way. After a main course failed to arrive at all and waiter oblivious to the mistake we asked for check and left as quickly as possible. Bill was incorrect but one meal was comped so we just decided to pay it and be done.

    Report
28. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    vip
    5.0

    4 reviews

    Dined on March 22, 2022

    overall5food5service5ambience5

    I showed up and they marked my Open Table reservation as canceled..and then I’m not getting points. What’s with that?

    Report
29. OT

    OpenTable Diner

    Monterrey

    4 reviews

    3.0

    4 reviews

    Dined on March 19, 2022

    overall3food3service2ambience4

    The one that give me service, took way to long for give us the cocktails, all the thing i ordered it seems he never put in on waiver, had to go with anotjer waitress , and was expensive for regular eat

    Report
30. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 17, 2022

    overall5food5service5ambience5

    Good food and live music!

    Mermaids & CowboysResponded on March 18, 2022

    Thank you so much - we are so pleased that you enjoyed the music and the food!

    Report
31. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 15, 2022

    overall5food5service5ambience4

    Food was very good. The Gooey butter cake amazing

    Mermaids & CowboysResponded on March 18, 2022

    Thank you - we love that butter cake too - it's a little bit addictive!

    Report
32. CD

    ChristinaD

    Los Angeles

    1 review

    5.0

    1 review

    Dined on March 14, 2022

    overall5food5service5ambience5

    We were seated before our reserved 5 p.m. time (we got there early), by our server Miles. He greeted us at the Host Stand and welcomed us to choose any table we fancied. We chose an outside table in the corner, and enjoyed our meal there very much. We shared the Caesar Salad to start; one of us had the Fish the other the Scallops ... all were great. Miles was friendly and attentive, and we felt he was glad we were there. We'll go there again. Great job Miles and the Mermaids & Cowboys crew in the back!

    Mermaids & CowboysResponded on March 16, 2022

    This is such a lovely review, Christina - thank you! I have shared this with the entire staff, and passed along your kind words to Miles and the whole team in the kitchen. I am so pleased that you felt that Miles was glad you were there - we are all grateful that you joined us and hope that we have the chance to see you again very soon!

    Report
33. TR

    TRose

    Los Angeles

    1 review

    5.0

    1 review

    Dined on March 12, 2022

    overall5food4service5ambience5

    Wonderful folks went out of their way to make us feel especially welcome. Seating, service were great.

    Mermaids & CowboysResponded on March 14, 2022

    Thank you so much for your kind words. We are thrilled that you felt welcome during your visit and really look forward to having you join us again soon!

    Report
34. OT

    OpenTable Diner

    Washington DC

    4 reviews

    vip
    1.0

    4 reviews

    Dined on March 12, 2022

    overall1food1service2ambience1

    The wait staff did their best, but the food was not good. I ordered shrimp pasta and received the pasta with no shrimp. 15 minutes later, I was given a side plate with three shrimp and told that they forgot to add them. Beyond that, the prices were very high and the quality of the entire party’s meals were far below what we’re used to. Especially for that area of La Jolla.

    Mermaids & CowboysResponded on March 14, 2022

    Thank you for the nice words about about our service staff, and I am truly sorry that you didn't enjoy your food. I hope that you give us another opportunity to show you the quality of food that we strive to make for our guests.

    Report
35. l

    lakiar

    San Diego

    14 reviews

    4.0

    14 reviews

    Dined on March 8, 2022

    overall4food5service4ambience5

    Great night for jazz and dinner. The salmon and coconut rice was very good and the staff were friendly. I gave 4/5 stars as there seemed to be a shortage of staff. The wait to be seated and for our entrees to be ordered was a bit long.. and there wasn’t a crowd. I’d definitely return. Perhaps next time the service will be a bit quicker.

    Mermaids & CowboysResponded on March 14, 2022

    We are so thrilled that you enjoyed the music - we love live music as well! I hope that on your next visit we are able to provide you with more efficient service and look forward to seeing you again soon!

    Report
36. CF

    CarlyF

    New England

    1 review

    5.0

    1 review

    Dined on March 5, 2022

    overall5food5service5ambience5

    Loved this place! My family loved it so much they wanted to go two nights in a row. The second night-- all the staff remembered us & was sooo kind and fun. They made us feel like family & really took care of us. I would say best oysters & atmosphere in town.

    Mermaids & CowboysResponded on March 14, 2022

    Carly - what a wonderful note! We are so happy that you and your family loved your experience so much that you came in twice! We can't wait to see you all again soon!

    Report
37. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on March 4, 2022

    overall2food2service1ambience4

    Not great service and overcooked, dry food.

    Mermaids & CowboysResponded on March 14, 2022

    I am so sorry that you did not have the best experience when you visited us. We definitely try to provide terrific service and delicious food, and I hope that we have the opportunity at some point to show you!

    Report
38. OT

    OpenTable Diner

    Charleston

    1 review

    3.0

    1 review

    Dined on February 27, 2022

    overall3food3service1ambience5

    Ambiance was great. Our waiter, not great. Gave us no attention food took over an hour to get to our table. We asked for bread to hold us over after it had been so long, he forgot the bread and when he did eventually bring it we got charged. We ordered the mermaid 3lb $150 lobster and three steaks and he still gave us very poor service: other staff members apologized. The lobster was not worth the cost— very chewy and seemed over cooked. Steak ordered medium rare was also served medium well and waiter showed no concern when it was wrong, even after we waited over an hour for the food. Another gentleman came out and fixed the problem immediately and the new steak sometime came out in ten minutes when the others took an hour and twenty. Wouldn’t go back again.

    Mermaids & CowboysResponded on March 15, 2022

    Thank you for the honest feedback. I am sorry that we did not impress you with our food or service and we will continue to work to do better on both in the future.

    Report
39. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    2.0

    1 review

    Dined on February 27, 2022

    overall2food1service2ambience3

    We were overall disappointed with our experience here. Our waiter was inattentive to details (did not ask how we wanted our steak cooked, brought an app out with the mains) and the food was also lack luster. You can absolutely find better elsewhere for the price.

    Mermaids & CowboysResponded on March 15, 2022

    Thank you so much for the feedback - it is really valuable to us to let us know where we dropped the ball so that we can strive to do better. I am really sorry that we did not deliver on our promise of great service and food during your visit.

    Report
40. OT

    OpenTable Diner

    Naples

    4 reviews

    5.0

    4 reviews

    Dined on February 25, 2022

    overall5food5service5ambience5

    Our server and the host were both lovely. Everyone worked together with a smile. Food was great. The chef even stopped over to our table to check on us. Overall a great experience.

    Mermaids & CowboysResponded on March 15, 2022

    Thank you so much for your compliments - we love our staff as well! So happy you had the chance to visit with chef - he does like to be sure our guests are enjoying their food and experience. Please visit again soon!

    Report