Level 5 - Rooftop Restaurant & Lounge

I made the decision to visit Level 5 when a friend was visiting from out of state. We had a lunchtime reservation, and upon being seated, 27 minutes passed by without us being helped. No one came to our table to welcome us to the restaurant, offer us water or serve us food or beverages. After 30 minutes, I walked to the bar and asked if there was anyone who could help us, and the bartender told me she couldn’t get to me for a few minutes. I explained to her that I was seated at a table with a guest, and that we have been waiting over 30 minutes without any service. After 5 more minutes, we didn’t have service, and we left! This is not the first terrible experience I’ve had at Level 5! This restaurant has outstanding views, and is visually stunning, however, they do not have the ability to deliver basic service expectations. It’s incredibly disappointing, and I would never recommend this establishment to anyone who is looking for a place to dine, or even be served beverages. This establishment is poorly managed, and the staff lacks basic courtesy.

Beautiful spot to take friends too. Slightly overpriced for what you get, including $10 mimosas. Worst of all was the slow service. 2 servers handling 2-3 tables each should be more than manageable, however, everything from ordering drinks and food to waiting for the checks took way longer than it should have. I think this place has potential to be a really nice brunch/ bar spot, but the servers all seem very inexperienced.

Underwhelming for the price

All in all good evening. Server was too anxious to get rid of us. Wine list is weak. Stayed at the Chaco Hotel. Best way to go.

I will recomend it because it has the best view of the city and the ambiance is great. The food is good too, but they need to improve the service A LOT, we get there 12:45 pm, the table was ready for us and the place was not packed at all, we ordered our food for brunch: 2 Caesar salads, one BLT and biscuitss and gravely, nothing too complicated, right? Well it took almost an hour for our food to be served... unbelievable!
This was the second time we were there for brunch, the first time was in middle October we arrived there a little after 2 pm and they said the kitchen was closed, when the website said 3 pm. I check it last week before doing the reservarion and it still giving the same information on the Website ( wrong to my understanding).

The only thing to recommend this restaurant is the view. The servers are either rude and undertrained or overly enthusiastic and undertrained. The food was mediocre, overpriced and poorly executed. Our waiter insulted us and every other restaurant in Albuquerque. We were also underwhelmed by the cocktail menu. Very limited selection of wine by the glass and while they had a wide variety of spirits, their selections within any given category were slim.

We called the food and beverage manager the next day and left a message for him to call us back. He couldn’t be bothered to return the call.

It’s unfortunate that we live within walking distance and won’t be returning; and we will not allow anyone visiting from out of town to stay at the hotel.



We live in walking distance and won’t be walking back again.

A big attraction to this restaurant is the beautiful hotel, influenced by Chaco Canyon.

Was not impressed one dish under cooked. Waiter was very hard to find when we needed something. They did replace the under cooked fish but by the time we got it my wife had to eat alone.

Level 5 is atop the new Hotel Chaco in Albuquerque. Great place for 360 city view and drinks. Consider elsewhere for a full meal. Dinner Menu is short with and very limited selections. Should have guessed when the cocktail menu was twice the size of the food menu. We were there with drop in out of town guests hoping to talk. No luck with that, we yelled at each other to converse. And it wasn't even full!
The dinner menu is limited to very short 3 "act" price fixed dinner with an appetizer, a main dish and a dessert for $55 with 3 choices in each. The waiter informed us that they were known for their game meats, information I didn't see on Open Table. Otherwise it was appetizers and a cheese plate. No sides. My seabass was undercooked (not just rare) and to his credit when I sent it back, the manager apologized and explained he'd now had several other complaints and was taking it off the menu, so I had salmon instead. Good service. Lesson Learned: Maybe go for drinks and the view, especially in spring when they open the patio, but find another place for dinner.

We decided to try this restaurant for Thanksgiving brunch. We had different entrees and desserts. We throughly enjoyed our food. The view from the restaurant is also amazing!

I gotta say this was our third time here... always different staff... they don’t listen, poorly trained, slow, uncommunicative... yikes. I know it’s new and trying to get its feet... but for these prices... in this spectacular setting... do better...

We had one gluten free person who was told, “you can’t eat anything here.” Really?! She had the mussels and the waiter actually served her with the toast on top... c’mon!

We may try again in the spring, maybe just for drinks. Jeez... very sad.

I have never been so put off by a restaurant attitude and service than here. Read the reviews and see for yourself. This "place" is a Joke. We were sat down outside in the cold and offered a blanket because the almost empty Restaurant other tables were reserved. We reserved but didn't know to ask for inside on a cold and windy evening. Snobby too. Shocked. Awful. The hotel guests we encountered on the way down were Not impressed either...."not that good, service was awful". I really couldn't believe it.

Had a terrible experience. I made a reservation ahead of timer our wedding anniversary, specifically requesting dining inside and indicated that it was our anniversary. When we arrived we were escorted outside to a tiny table next o a couple that was already seated when there was still abundance of open tables. I mentioned to the staff that I requested a table inside, only to told"sorry, we are booked"? Never offered any solution, bad customer service. We just left, went to a different restaurant where our business was appreciated.

The overall experience is getting worse each time we visit. The view is not worth the $200 bill.

They are trying way too hard to give the impression of exclusivitety. They were telling people it was a 45 minute wait to get a drink at the bar. However, when we finally were allowed on the elevator to go upstairs (we were an hour early and wanting a pre-dinner cocktail), the entire space was half empty. There must have been 40 people waiting in the lobby bar to get upstairs for a cocktail.
They don’t have a comprehensive liquor menu, and the wait staff do not know the difference between bourbon and whiskey or $10/ounce alcohol vs $30/ounce alcohol.
This was our second try at this place. We won’t be going back.

Spectacular views, sumptuous cuisine priced accordingly with top shelf service from Michelle. This is a seasoned foodies dream come true for the city.

I was very disappointed with my dining experience at Level 5. Our meal took an extended period of time to come out. The waitress originally offered to bring us some hummus as a result of the delay but when the meal finally did arrive, she asked if we still wanted it afterall. We ended up declining it because we then wondered if it would be free ot not. It would have been better to just bring it out or not offer it at all. My friend ordered the bison rueben which was served open face. The bison was a very dry protein option for this type of sandwich. This coupled with the thick dry bread and dry cheese made it difficult to go down as well as eat. We had to ask for a steak knife. I ordered the BLT which came with only one thick piece of bacon and a very small poached egg with the same thick dry bread also served open face. This was even more difficult to eat and tended to be very bland. The stand out item was the mixed cocktail I ordered. Although it was not a strong drink, it was unique and fun. I would not recommend this resturant to anyone as it was over priced and the quality of food was very low. Although the views were nice, we could not enjoy them while we were eating since they didn't allow is to sit where we requested. In addition, the area that we did sit became very hot from the sun hitting us. We had to maneuver the chairs around to avoid the sun. When we mentioned this to the wait staff, they said everyone experiences that when they sit at that same table. It's unfortunate that they don't do something to make it more comfortable going forward since it is a known issue. This place is more about the hype and not quality of food or dining experience.

Excellent food and service in a stellar location. Not a good place for intimate chats on a Saturday evening, for the noise level is high. Superb bartenders. The ambiance is worth the price.

The Social Plate was delicious. Unfortunately, only one wafer cracker. It would be helpful to have the waiter mention that only one cracker comes with the plate and offer either a side of bread and or crackers. When we asked, we were told about the bread option but it took another 15 to get the fresh, wonderful bread.

From the time you arrived- you felt like a VIP! The staff was AMAZING!
The views for the rooftop are breathtaking- we saw a double rainbows- and the sun setting on the Sandias and mesa's were very spiritual.
The food- is amazing! so many flavor profiles- and exquisitely done. We had the honor of having Chef Gilbert come to our table and briefly speak to the food we had ordered.
LVL5 is an elevated experience- both in service and cuisine that Albuquerque has needed for years

It was very relaxing and a great place to eat and relax.

Made an open table reservation for dinner but management refused to seat us at any of the available tables despite our reservation. Ate some food at the bar while 4 tables sat empty for more than two and a half hours. Worst managed restaurant in Albuquerque. novelty will wear off and they will be out of business unless they make substantive management change. 1/10 for poor service and lack of customer focus. Don't bother to go.

Has a great view but service and food was not good. Very over priced.

Great spot to enjoy the city from above. Limited menu but everything we had was delicious!

The servers took a long time, but the environment and food were great!

I was very disappointed in the restaurant. The hotel is beautiful and has a wonderful New Mexico cultural appeal. I brought an out of town guest for drinks and appetizers before attending The Little Theater. The view was outstanding. The wine menu and wine, I had the Shiraz, was very unimpressive but very expensive. I think you are missing the boat with your over priced and poor quality appetizers. The whole ambiance is New Mexico and one would expect to have a choice of New Mexican appetizers. I will not be bringing out of town guests or even local friends to Hotel Chaco again. For your prices one would expect excellent food and trained waiters.

The oysters were amazing! Excellent, knowledgeable service. Great view.

The setting and ambiance was beautiful. I loved the indoor/outdoor setting on a hot day. The food was disappointing. The salad was very expensive given the market, and was really not special. The avocado hummus was not good at all.
The decaf coffee was old and burnt - should have espresso or at least fresh coffee for a high end restaurant. Croutons were hard as a rock and so we asked for "bread basket" and given two small pieces of bread - so we each got one - skimpy.

Food great... inside way too loud for conversation. Outside North tables quieter, but wall blocks view. Very concerned wait staff, but they are still working out the kinks. Recommendation good for drinks and party, not so much for special occasion. A happy hour outdoors on comfortable couch seating with friends is good.

This place is stunning. Overlooking Albuquerque and stunning sunsets and architecture. Food is a little light. Great ambiance overall.

Great place. Only thing it needs is bigger menu and shades. Sun can be little much

Rooftop bar was lovely though built to look good rather than to work well. Late afternoon the sun was just too intense in most places. And the drink tables were so small, very hard to fit drinks and plates on them. And the poor wait staff! They had to bend down while balancing a tray. Other than these design flaws, the view is lovely and the food and drink quite good though not inexpensive. It is a nice place to experience something different in ABQ though it may not be a regular spot for eating for us. Time will tell.

Great view. Food was very good

Had a great outdoor birthday gathering with friends. Great view of mountains.

Please be aware that reservations were not available for the outdoor seating. It was strictly first come basis. The reservation format is misleading on Open Table as it appears you can make reservation for outdoor seatiing

As much as we like the hotel, the restaurant/bar service needs to be improved. Slow inattentive wait staff is a continuing problem here. We have eaten brunches, dinner and just drinks and each time we had to either get up from our table to find a server, wait way too long to be served or received less than acceptable service. I do not fault the wait staff but the lack of oversight and training by whomever is in charge. The hotel deserves nothing less than excellent service or it will not be recommended by customers.

Great atmosphere and food. I would recommend. Just don't go too hungry. Food took a while to get to us.

Gorgeous views, a lively scene, some interesting food, but not a fine dining destination. This is more of an upscale (& beautiful) drinks and bar food place than a restaurant where you'd enjoy a full meal. The service was totally chaotic; no one seemed to be managing the staff.

Who puts a price on a menu for only half a glass of wine??? The price listed should be for a standard glass of wine. There were only two tables dining and yet, our food took over an hour to arrive! The waitress did apologize, but what's the problem with the kitchen? We were a table of 4 as well as the other table so it's not like a huge group dining at the same time. Food was good when it arrived, but as others have mentioned, it is a bit on the expensive side for what you get. The views are great, but there are other places to go with better service and prices.

I reserved an outside table for two. It was me and my wifes 11 year anniversary. I was hoping for a romantic dinner outside on the rooftop. I was even called the morning of my reservation confirming my outside table for two. Me and my wife arrived 10 minutes early. The hostess then told me there was no available tables outside because they were reserved. I told the hostess that i did reserve an outside table over two weeks ago and he said none were available. He then said all they had was a spot at a communil table. Once we were sat down i noticed availbe tables outside. I asked wait staff again but was told they were reserved. I then saw people who arrived after us being seated outside! At our table that i reserved! Needless to say our romantic dinner was now being shared by several people at the communial table. Plus the communial table only has uncomfortable stools with no backing that get very uncomfortable after a three course meal. The food was amazing but i was very dissapointed i did not get the table i reserved. I dont understand the point of making a reservation if they dont reserve tables. The hostess was a male with long hair and he was very very rude and talked down to me. Im very ddisappointed in open table and how are reservation were handled. Our romantic rooftop dinner that i paid $200 for was ruined.