Ladurée The Grove
So cute! And great service
Non, merci. This café was a disappointment as it looked a bit worn and the desserts are about 75% the size of those in Paris. Many of the macarons looked chipped or broken. Who wants to pay $2.80 a piece for a least than pretty macaron? Food in the café was acceptable but very overpriced. No, it’s not Paris, but you’d think a café in this region would try to maintain its reputation for the brand.
I came all the way from San Francisco to have my birthday tea time and I had bad a experience. I was cold and I wasn’t given the option but to eat outside. I had afternoon tea time and my 3 tier only had 2 tiers filled. I seen another person with 3 tiers full. I wasn’t given milk or sugar. By the time I asked for milk and sugar, my tea was already cold and they didn’t tell me if I can have a refill of tea. I’ve been highly anticipating on this experience for over a yr and it’s so sad I had to go back home with a horrible customer service. I wanted to love this place, but I felt the customer service could have been way better. Pls have better customer service.
Very nice setup at the outdoor garden, next to water, bridge, and trees. Food was good and service was friendly. Kind of slow but not too bad.
The service was terrible being said that Ladurée is a brand and for being located at the Grove. To begin with, we were sitting for about 20 minutes without being offered a glass of water. Then the server spilled all the beverages accidentally; however, it took them forever to deliver napkins/towels for clean up the customers’ outfit. It also took them another 20 minutes before they sent someone to clean up the disaster in the floor, and they continued to sit new customers in..... so the customers had to walk over the spilled drinks. Finally, very few apologies were given and they did not offer any discounts nor treats for the inconvenience and the fact that my cardigan has to be sent to dry clean :(
server was nice and friendly, but seemed new and somewhat slow on the uptake; we had to ask more than once for certain things. the chicken volante on the dine l.a. menu was tasty but a bit sludgy, as was the french onion soup--not enough liquid. the burrata was so-so--not sure what the big fuss is about this item, it's disappointing everywhere. warm bread was brought and helped. the champagne cocktail was excellent.
I did a dineLA date night here. From pictures of the building and setting the interior, I thought I would be dining inside as there are tables and chairs on the upstairs floor. However when were got there, there building itself was very small and they directed us outside for dining.
Inside looks like a very posh bakery. The upstairs dining area is very small but elegant as well, unfortunately I don't know why they closed it off, maybe it's for tea only. We dinner outside in an almost enclosed area in the center of the grove. It wasn't too cold and there were heat lamps. The scenery wasn't bad either but the area felt cramped.
Servers are nice and the food is decent French cuisine. The desserts and tea really stood out. I enjoyed that the most. It's on the more expensive side. It's a good place to take a date as you can walk around the area as well after eating. But I think their biggest selling point is their pastries and desserts.
Everything was perfect, but we were upset to find out our macaroons were placed in a bag and not in a box. They were stale the next day. Dinner and service was fabulous.
Waited for staff to help us indoors but didn't help until minutes later. We went outdoors to get seated but the server who was picking up dishes just ignored me and my mom and kept on picking up dishes. Waited for a long time and he didn't help us. Decided to go to the Sushi Grill instead. Very bad service.
We celebrated my daughter's 17th birthday January 1st. We received excellent service from Adriene and Aziz. The staff were friendly and accommodating. The food was tres magnifique and the scenery delightful. It made for a very beautiful and fun afternoon. I recommend the Brunch. It is so satisfying and you will have more than a few dainties to take home with you since they give generous portions.
A little bit Paris right in LA
New Year’s Eve
Wonderful and festive! Seated by the flowing "river"...beautiful Christmas tree, "SNOW" and food was excellent and delightful.
Always love to go there. Their outdoor seats are super pleasant and trás and food are very good. Also, the pastries in their bakery are phenomenal. It’s a cute pleasant place, perfect for a brunch! can’t wait to go again!
Terrible service and the food arrived cold.
I had a great time with my friends for my bday celebration. However the service was so so. The host sat us down outside but the waitress really didn’t check up on us. 3 other party’s left while we were still waiting for our bill or for someone to ask if we needed or wanted anything else. The bus boy cleaning both tables was very kind and friendly. He ended up bringing us our bill. Also around 5 pm they were out of a lot of pastries. The second option was also out that my friend ordered. I’m not sure if I will be back to this location.
Love this place! Best desserts!! Great service. I left my Gucci bag and they were kind enough to return it to me. Good people.
The food was not good. Stick with pastries and desserts. My cafe au lait was delicious.
Awesome! George is a great waiter!
Afternoon Tea Experience was Horrendous!
The service was terrible. It wasn't even busy, but for some reason the 2 waitresses on duty could not seem to handle the 4 parties. They would disappear for long stretches of time. In all, we spent about 1.5 hours at this place waiting on service, waiting for the manager, waiting to pay, etc.
The tea pots arrived with lukewarm tea. The only thing good on the tea tower were the macarons. Otherwise, the finger sandwiches and the madeleines were flat, cold and stale. The cakes might have been good, but we were so disgusted with the whole experience that we stopped eating because we didn't want to pay for the exhorbitant $39 per person price tag. The only correct thing that happened is that they agreed to not charge us for the horrible experience.
This place has totally missed the charm and expectation of afternoon tea. You don't get to charge $39 for stale food and slow, pokey service.
Horrible service. Two of the four guests in my party ordered the tea service (tea time) and the other two ordered meals off of the menu. We received the meals and waited to eat until the other two were served the tea service. The tea service never came. Not once were we asked if everything was ok, or if we needed anything else. After about 45 minutes we flagged down the waitress about the tea service, and she seemed to know very little English. It became obvious that she never placed the order, even though they pointed to the item on the menu. We paid for the meals that came and left hungry.
Was very disappointed in the food and with one of the servers. The food was close to cold when it arrived which really detracted from its taste. The staff member who filled the water glasses acted as if we had offended her. Still love the macarons but will never go there again for anything other than those. Maybe it would be better if they did away with the dining and just kept the bakery.
Overpriced and poor value. Lobster “sandwiche” was actually 3 mini brioches that were dry and hard (stale?), with a teaspoon of lobster salad on top. The accompanying French fries were soggy and Luke warm. For $23, I felt ripped off. My daughters trio of assorted pastries also disappointing as it consisted of three mini croissants, differentiating the plain one only by a drizzle of honey/glaze on one, and tiny amount of chocolate inside the third one . She also got two slices of French bread. Not worth $16. Will not be returning to dine. However, we bought macaroons in the pastry shop below, and they were spectacular! Fresh and delicious - loved the Pineapple, Peach, Lemon and Pistachio flavors!
My sliders & French fries looked better than they tasted. French fries were dry as were the sliders. My friends rosti chicken was very good. Our waiter started off great but than he disappeared. We stopped getting any service at all. The patio dining is lovely surrounded by the park & fountain at the Grove. I have eaten here before & it’s usually better.
While the food was good it was served almost cold. Food should come out piping hot. While service was polite and friendly it was terribly slow.
Unfortunately… This restaurant is trying to create a French bistro atmosphere in the middle of the Frenetic Grove Court, Yard. Just doesn’t work. Staff struggles to accommodate the guests, food quality is mediocre… At best, service is sporadic, and overall value is not good. Really was a disappointment.
First time to eat at The Grove and enjoyed the outdoor seating. We were lucky to have a live band playing during dinner which added to the meal. We had the mini burgers and the pasta with chicken which tasted okay. Dessert was very good and the Bordeaux wine selection was tasty. Overall, a great experience especially for a mall atmosphere.
Fantastic service from Anziz and impeccable meal!
The waitress was very bad. It took for anything. We said for a good 30 mins before we got helped. And was not on top of it on water (hot day that day). Then waited way too long for our check, end up having to go up to the hostess. It was not busy at all the time when we went
Food was amazing.
My husband had the filet mignon, my son had the mini burgers and I had the chicken.
For dessert we ordered three different ones, my favorite was the rose cake.
The staff was very friendly, but didn't check in after food was served and were facing away from diners so hard to flag them.
Lobster roll was the tiniest thing I've ever seen--a bite sized piece of bread with something dry on it. Chocolate croissant was also very tiny with no chocolare in sight.
Nice to people watch, but too expensive for the quality of food.
Service was sketchy, although there was one woman who seemed to be out managing all the tables on her own, even though we know there were at least two other servers, one of whom was ours. Food was dry, the chicken, and burgers overdone. The desserts were great.
The entire experience was very enjoyable. The food was delicious and the service was friendly and attentive. You're outside at The Grove, so there is a lot of activity all around, but none is distracting.
Splendid! Beautiful pastries and hot cocoa. Ate out on the patio.
Our dinners were dry and over cooked. We were so disappointed. Fortunately, dessert was great.
Great food! Great service! We’ll definitely be back!
We loved the food but wished we had better service. Also I had mentioned it was a special occasion and they never Acknowledged that.
Laduree at The Grove is nestled in a beautiful setting and brings a bit of Parisian charm to LA.
The rose ice cream is a dream and the macarons are a must.
It was a French restaurant and all the servers spoke french! The ambiance was quiet and comforting. They went above and beyond our expectations! My daughter's birthday was perfect because of their accommodations! Spectacular service!!!
Food and service are amazing !