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Jungle Cave, London,

Jungle Cave

2.8
2.8
2405 Reviews
£26 to £40
American
A family favourite the world over, Jungle Cave (formerly known as Rainforest Café) is an exciting restaurant with a faithful fan base. Recreating the Amazon forest in all its colourful glory, complete with oversized ferns, animatronic features (elephants, gorillas, a jaguar and a crocodile) and even regular, though thankfully rain-free, ‘thunder storms’. Jungle Cave is perfect for families and offer American Diner style dishes, with a wide range of children’s options which will eventually tempt them away from the lifelike creatures of the jungle and the spectacular waterfalls hidden amongst the greenery .
***FOOD ALLERGIES & INTOLERENCES!

We do handle allergens in our kitchen therefore we may not be able to eliminate the risk of cross contamination of ingredients. Please ask a Manager for further information.***

Make a reservation

2 people

9:00 PM


Booked 187 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, European, Vegetarian

  • Hours of operation

    Mon–Fri 12:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Phone number

    020 7434 3111

  • Payment options

    MasterCard, Visa

  • Dress code

    Casual Dress

What 2,405 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.8
2.8 based on recent ratings
  • 2.6Food
  • 2.7Service
  • 3.4Ambience
  • 2.2Value

NoiseEnergetic

Loved For

  • London

    Most Booked

  • West End London

    Most Booked

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  1. M

    Mkm84

    1 review

    4.0

    1 review

    Dined 1 day ago

    overall4food4service4ambience4
    I booked this place after doing a family friendly restaurant search online..we went on a Tuesday evenining 6.30 reservation and we were seated promptly as it wasn't crowded..service was fast .staff were friendly and food was tasty .burger was 10/10 ..pesto pasta 9/10. Price is a little on the higher side but the kids really enjoyed roaming and exploring. The timed "thunder storm" was a favourite ..I read reviews and knew what to expect and we were overall pleased with our visit .recommence families with small kids
  2. CO

    CathyO

    1 review

    4.0

    1 review

    Dined 1 day ago

    overall4food3service4ambience4
    My little one loved all the decorations and looking around and the service was quick and friendly
  3. C

    Carl

    1 review

    1.0

    1 review

    Dined 1 day ago

    overall1food1service1ambience2
    So it was a christmas treat for our daughter before seeing Elf. The (polite) young man looked/dressed like he was a customer.My drink was brought wrong twice then the food was with us within 10mins if that,which told us its not fresh....even though I ate them because I was staving the ribs where mainly fat 🤢 My daughter couldn't eat her mac cheese as I don't what cheese you use but this wasn't good (and we eat at many different restaurants. Then we asked for dessert... jelly and ice cream came out! We asked for chocolate...noone mentioned jelly/ ice cream...back it went.... Then we proceed to ask for the bill and we had 10% discount code..Guess what.You guessed it...voucher wasn't allowed.After having great expectations to come here,we was massively let down it was worse than arun down harvester. U will not be returning and will certainly not be recommending!!!!! 👎👎👎👎👎
  4. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food2service1ambience2
    Perfect birthday suprise - Sticker 😩
  5. LW

    LeeW

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service1ambience4
    Sadly this place is very much style over substance. The already high prices are then increased with the mandatory 12.5% service charge. Broken tables and chairs that wobble and once food is with you there was no more correspondence until we flagged down someone to get some more drinks. After all the food had been eaten we had to flag another staff member to order the kids meal desserts. To be told that you’d need to speak to (and pointed to the person whose sector it was) and they will be able to assist. £150 bill for 4 adults and 4 kids. Beware, the kids meal is £14.90!!!
  6. KW

    KimW

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food3service4ambience5
    Interior could do with some attention. Possibly wouldn’t go back. Please sort the running tap in the ladies toilets. A dreadful waste of water.
  7. ST

    SeanT

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food2service1ambience2
    Extremely disappointed with the whole experience at this restaurant. - Kids meals came out before we had received drinks and BEFORE we were able to place the order for the adults. - Had to call waiter down twice to try and take our order as it was ignored the first time - We asked for a jug of water 3 times and it arrived at 3rd time of asking, except with no glasses. I asked the server but none arrived - Server disappeared for lengthy periods - To top it all off, I was given a meal I had not ordered but it had taken so long to receive our order and the kids had long finished their meals that I decided just to accept it.
  8. TT

    TheTruthTheWholeTruth

    Dorset

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food2service2ambience2
    Been here a few time but it is at an all time low on my recent visit. Honestly don’t waste your money go Fankie and Benny’s 355-357 The Strand London WC2R 0HR only 12 mins walk from jungle cave. Similar menu at cheaper price and slightly better taste than the jungle cave. You have been warned!
  9. HR

    HayleyR

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1
    Poor service, rushed, over priced cold food. I was asked was I ready to order before I even took my coat off. When I went to reception 4 members of staff were there all talking ignoring me. I then asked again and they made me wait again then I was asked to be seated. Never again will I go to eat there.
  10. HH

    HelenH

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service1ambience3
    Bad service. Waited almost 40 minutes for drinks orders. Had to ask two different people to have food order taken. When the food eventually turned up it was barely warm but tasty none the less.
  11. LC

    LizC

    London

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service2ambience2
    Food was mediocre and over priced. Aimed at much younger children - toddlers. Was quite dark and loud. Paid extra for the gift on the child’s meal, wouldn’t bother with the upgrade as it was as the contents were very poor.
  12. EW

    EweW

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food1service2ambience2
    We went with friends for lunch on Sunday, but it was a massive let down. The decor is nice and kids liked it but the food is below average and very expensive for what it is. I will not be going again I’m afraid.
  13. h

    heidiw

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    We had an amazing time at the jungle cave. It was a lovely experience and impressed with the portion sizes, the staff were friendly by providing us with excellent service. The venue is magical for children and, of course, for adults too!
  14. J

    Joanne

    London

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience2
    We have been to rain forest cafe before and it was brilliant. This time we were not impressed at all. It took an hour for a food to come. The garlic bread was so soggy and dripping with oil. My daughters fish and chips was full of oil. My dinner was not the best. We ordered coffee at the end and paid the bill before they arrived. The coffees did not arrive. I asked two waiters and we still did not get them so we left. Would we go again…. No! So overpriced for the food we received .
  15. LB

    LynnB

    Hertfordshire

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    overall1food2service1ambience2
    Such a shame as it used to be a great, but this time it was chaos. Booking system was a shambles, we got there in plenty of time for our booking but had to wait nearly an hour in a crowded bar area with not enough seats. Families with buggies being brought down to wait in an already overcrowded bar area, which was an accident waiting to happen. Goodness knows what would have happened if a fire had broken out. Very poor management. Eventually got shown to our table. Drinks were quick to be served and didn’t have to wait too long for food. Would have been good to have told the kids menu was on the back of the colouring on mat, as we ordered from the main menu for the kids and the portions were far too big for kids so half of it was wasted. Three of us had chicken dishes and all were over cooked. Didn’t bother with ordering deserts. Expensive for what you get. Think the kids would have preferred McDonald’s. Dirty toilets. Wouldn’t come again …
  16. SM

    SarahM

    Birmingham

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    overall3food3service3ambience3
    We had to wait in a holding area near the bar on arrival, it was chaotic despite having a booking, we were shown to our table late. After waiting about 15 ninutes I had to call the attention of a server to place my food order, that came quick but then it took ages to wait again for the pre ordered desert then another long wait to get the bill. Over priced average quality exceptionally slow service we won’t be back
  17. LB

    LauraB

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service5ambience5
    Great experience and atmosphere. All staff were very friendly and helpful even though it was extremely busy. Food was lovely and most importantly my kids absolutely loved it! We had a great time 😊
  18. GN

    GeorginaN

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience3
    We were given a terrible table that we couldn’t fit into, 3 adults 3 children. The service was terrible! We all ordered drinks as well as a jug of water for the table. We must have asked at least 5 times for water glasses, which NEVER came! The food was of ok standard if it had of been hot, but was stone cold!
  19. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food1service3ambience3
    Having visited numerous times over the past 10 years this was the worst visit to date. Nothing has changed in 10 years with exception of the food quality which has deteriorated and the prices which have gone sky high. For the novelty it’s worth a visit just once, but I won’t be returning again. Once you’ve seen it, you’ve seen it. That said the staff were great and very good with the children.
  20. ML

    MissL1992

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service5ambience5
    Service was amazing, our waiter couldn’t do more for us! Food was very bog standard, childrens Bolognese was tasteless, childrens chips had flavouring on them which isn’t stated on the menu. Lamb shank was very fatty and the chicken very dry. Very nice atmosphere but for the price we paid I don’t recommend.
  21. m

    ms8282

    Kent

    8 reviews

    3.0

    8 reviews

    Dined 4 days ago

    overall3food3service3ambience3
    Was good fun, price as expected for themed restaurant
  22. HL

    HayleyL

    Surrey

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food4service5ambience5
    Amazing atmosphere! Myself and my 9 year old daughter went for her birthday. She loved the animals coming to life and the storm. The only downside was that her pizza was served cold and we were one of the first few tables to be seated as it had just opened. Also, the extra £5 for a gift was a paper face mask and a small pack of cards. Overall we had a great experience and would return.
  23. LC

    LC11111111

    London

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    overall2food1service5ambience4
    I’ll start by saying that the service was amazing! The staff are happy, polite and so speedy! The place looks great and the kids loved it. The food however is TERRIBLE!!! My kids ordered hot dogs… how can you mess up a hotdog right!??? The buns were brioche-type and were as tough as old boots but the frankfurters inside were so grim! They had tough skin which they couldn’t bite through, we thought they were being silly so tried them ourselves and they tasted like chemicals or something… I can’t describe it! We had nachos and I was nearly sick when I got to the cheese underneath, it was disgusting. I felt so bad for the servers who must deal with such a negative response for the food, they shy away from asking how it was. It was a real shame! We were given a small discount when we told them but they knew it was bad which makes it worse. We had to ask for ketchup which was also a cheap crappy brand and they didn’t have any mustard. It was my sons birthday but he wasn’t sung to like the other kids (which he was happy about so we didn’t push it 🤣). It just feels like they expect custom because of the experience but they make it so hard for themselves when it could be so simply rectified! Get some cheap, white rolls, microwave the frankfurters, used cheddar and Heinz’s ketchup and get some American style mustard… give the servers a bit of a break from the disappointed customers.
  24. OT

    OpenTable Diner

    Yorkshire

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service5ambience5
    Service was amazing staff couldn’t have been more helpful. Food was absolutely terrible. Cobb salad was missing half of its ingredients and kids pizza was inedible, very disappointing. But the atmosphere was amazing.
  25. KJ

    KimJ

    Warwickshire

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service4ambience5
    A very nice atmosphere. Nice animatronics. Good for children
  26. CH

    ChloeH

    London

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service3ambience3
    Service was slow which is fine unless you're being charged an automatic 12.5% service charge. Food was decent. Drinks way overpriced.
  27. MJ

    MumJ

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service2ambience4
    A fun place to take the children to eat. It could do with a bit of updating as it feels like all the 'attractions' are a bit old now. The toilets needed cleaning and updating too!
  28. CB

    CaroleB

    London

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service5ambience4
    Great service food was good our Grandson really enjoyed his birthday treat.
  29. LS

    LSTP

    London

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service4ambience5
    This was an incredible experience for the children. They loved the whole experience, with the sounds and noises and moving animals, plus the dressed up parrot costume. It kept them all well entertained while waiting to eat. The food is very much basic pub grub while priced for something of better quality. Service was good mostly and we were able to be in and out well within 1.5hrs to make our show, having arrived just before 5pm on a Friday. Toilet facilities had seen better days, with a blocked loo and other areas also looked like they needed a little freshen up. We had a dedicated waitress who was friendly and efficient, but it was a bit hit and miss with other staff members. 12.5% service charge automatically added to the bill too. Not sure if this was due to our group size of 8.
  30. SH

    SallyH

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience5
    It was very nice &unique I had lovely time the problem is I don’t have many choices for food
  31. J

    Jackieh

    Manchester

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food1service3ambience2
    We had been looking forward to the reservation for 3 months and were greeted with sticky table tops, dirty fish tanks and loud dance music over what should have been atmospheric jungle sounds. The toilets were unclean and had flies around the bin, they were not pleasant to use. The food was extremely over priced for the quality. My children, aged 7 & 10 both described the venue as a run down play centre for pre-school children. In the past this venue may have buzzing and alive, but for us, it was tired, neglected (seeing balloons and water bottles in the waterfall area) and overall a huge disappointment.
  32. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service3ambience4
    Food was ok but overpriced. Experience a bit dated
  33. e

    elisavetp

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Everything was very nice .. the kid was very happy!!
  34. J

    Johannad

    London

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service2ambience2
    I was excited to take my family from overseas to a restaurant in London that accommodated kids. Sadly the card machine was broken, so hand-written signs for cash only should have been a clear signal! The food menu was so expensive for what you got - overall I found the whole experience extremely disappointing! There is no kids play area either.
  35. SM

    SianM

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    Worst place I have ever been for food was frozen in the middle and not cooked well the price is robbery for the quality of the food never been so disappointed with a restaurant it should be shut down or prices lowered
  36. KW

    KellyW

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5
    Such an amazing experience! Food was exceptional! Staff were so friendly and sung to my daughter for her birthday which made the experience even more memorable. We will definitely be back!
  37. KN

    KimN

    1 review

    2.0

    1 review

    Dined on November 21, 2022

    overall2food1service5ambience4
    Food was absolutely appalling and ridiculously overpriced. The staff were lovely and couldn’t have been more helpful and friendly. Such a shame the place is so badly let down by the food.
  38. MW

    MartinW

    London

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5
    Very nice meal for families and children would recommend with a great theme for jungle lovers.
  39. BM

    BeatriceM

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on November 20, 2022

    overall3food1service3ambience4
    Bellissima location ma cibo pessimo, qualità bassa e scadente.
  40. SS

    ShanelleS

    London

    1 review

    4.0

    1 review

    Dined on November 20, 2022

    overall4food4service4ambience3
    Staff were very friendly, however was hard to get their attention as it was so busy. The food was very expensive for what it was although the portions were quite good. The kids meals were expensive. We had booked a large long table 10 people, there was minimal space as it was pushed up against a wall/rock. The place itself was lovely, lots of nice things to look at moving animals, waterfall and a large fish tank. The service charge was quite large about £32! So we only paid part of it. Overall nice atmosphere just very busy.

FAQs

Jungle Cave is rated 2.8 stars by 2405 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

9:00 PM


Booked 187 times today
Google Map for Jungle Cave

20 Shaftesbury Avenue, London, W1D 7EU

Additional information

  • Neighborhood

    Piccadilly

  • Hours of operation

    Mon–Fri 12:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Cuisines

    American, European, Vegetarian

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    None

  • Payment options

    MasterCard, Visa

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