Hereford House - Shawnee

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1. TC

   TracyC

   Kansas City

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Server & food were timely Server was pleasant & helpful Food was delicious as always

   Report
2. WB

   WillaB

   Kansas City

   7 reviews

   vip
   4.0

   7 reviews

   Dined on January 29, 2023

   overall4food4service5ambience4

   Our server, Joel, was perfect for our evening. He rolled with our banter, added his own and made the experience fun and memorable.

   Report
3. JR

   JeffR

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on January 24, 2023

   overall5food5service5ambience5

   Wait staff was amazing

   Report
4. PH

   PaulH

   Kansas City

   4 reviews

   5.0

   4 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   Great service, I had KC strip, fantastic meal

   Hereford House - ShawneeResponded on January 24, 2023Yum! We are so thrilled to hear you enjoyed your visit, Paul! -Maya

   Report
5. SD

   StacyD

   1 review

   5.0

   1 review

   Dined on January 19, 2023

   overall5food5service5ambience5

   Everything was great and we will definitely be coming back.

   Hereford House - ShawneeResponded on January 24, 2023We are so thrilled to hear this, Stacy! -Maya

   Report
6. BP

   BillP

   Kansas City

   8 reviews

   vip
   5.0

   8 reviews

   Dined on January 16, 2023

   overall5food5service5ambience5

   Good food, great service.

   Hereford House - ShawneeResponded on January 17, 2023We appreciate the five-star review, Bill! Until next time! -Maya

   Report
7. TF

   TamraF

   Kansas City

   8 reviews

   vip
   2.0

   8 reviews

   Dined on January 15, 2023

   overall2food2service4ambience2

   Food was average. Steak had little flavor and left feeling unfulfilled or impressed

   Report
8. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on January 15, 2023

   overall2food3service5ambience3

   Had a reservation, didn’t get seated until 20 minutes after reservation time, didn’t get standard seating, only reason we got seated because I made a visit to the front desk to question what was going on.

   Hereford House - ShawneeResponded on January 17, 2023Thank you for making us aware of this. We sincerely apologize for your delay and hope you will give us another chance in the future to turn this around! -Maya

   Report
9. W

   Wayne

   Kansas City

   3 reviews

   5.0

   3 reviews

   Dined on January 14, 2023

   overall5food5service5ambience5

   Food and service were excellent, so were the appletinis

   Hereford House - ShawneeResponded on January 17, 2023We are so glad to hear you enjoyed your visit, Wayne! -Maya

   Report
10. GM

    GM12336

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    Excellent dinner again. Did the dinner for two. Quantity and quality were great. Server was very nice and professional.

    Hereford House - ShawneeResponded on January 16, 2023We are so thrilled to hear this and appreciate your support! -Maya

    Report
11. D

    Deuce

    Kansas City

    30 reviews

    vip
    5.0

    30 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    While the food was very good, I miss the old steak soup recipe

    Report
12. j

    jrey168

    Chicago

    10 reviews

    5.0

    10 reviews

    Dined on January 10, 2023

    overall5food5service5ambience4

    Cooked reasonably well, slightly underdone on a couple of bites, but that's better than overdone. good flavor for a ribeye. Sides were roasted well.

    Hereford House - ShawneeResponded on January 16, 2023Thank you for letting us know about your visit. We apologize the steak was underdone in some areas and will pass this on to our chefs at the Shawnee location for review. We hope you will give us another chance in the future! -Maya

    Report
13. RW

    RWGLJG

    Kansas City

    16 reviews

    vip
    1.0

    16 reviews

    Dined on January 8, 2023

    overall1food2service1ambience3

    Service was terrible. Salads came after our entrée was brought...then one salad was wrong, when corrected had no salad dressing. AND, they charged us extra for the salads since they were a substitute for one of our sides. Server never checked back. Baked potato was cold, un-cut, and had no butter or any other toppings. High dollar steak was only fair quality. When the manager was informed by server, the manager NEVER came to the table to check to see what the issues or concerns were. Simply told server to take $25 off entire meal of 6 people, which was over $350 in total. An insult at best! We have eaten there many times with no or only minimal issues, but this one did us in...will not be going back...not for the quality one pays for and should expect from a higher dollar steak house. Outback or Longhorn does a much better job for much less money. Sad and extremely disappointing. The Sunday evening manager of that particular Hereford House is lazy and not manager material.

    Report
14. MM

    MichaelM

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    Great food and drink. Wonderful service. Enjoyed the evening.

    Hereford House - ShawneeResponded on January 9, 2023This is so great to hear! Thank you for your support, Michael. -Maya

    Report
15. MF

    MaureenF

    1 review

    4.0

    1 review

    Dined on January 5, 2023

    overall4food5service5ambience5

    The only issue is your hosts when you walk in...the two seemed like it was a bother to ask us anything...I had to indicate to them first that I had a reservation...they should have said Welcome to Herford House...then when we left they should have said Thank you and come back again...again they looked irritated they were having to work. Thankfully the server and food was awesome. You need to look into how your hosts act. Also when we came in one appeared to be more concerned in getting her lid back on her drink rather that why we came in.

    Hereford House - ShawneeResponded on January 9, 2023Hi Maureen, We are extremely disappointed this was your experience when visiting us. It is our top priority to provide our guests with quality service right when they walk in the door and sincerely apologize this visit fell so short. We have passed your feedback on to our managers at the Shawnee location and hope you will give us another chance soon. -Maya

    Report
16. KL

    KLDomke

    Kansas City

    48 reviews

    vip
    5.0

    48 reviews

    Dined on January 3, 2023

    overall5food5service5ambience5

    Great restaurant with excellent food and very high level service. One of my favorite places for any and all occasions.

    Hereford House - ShawneeResponded on January 6, 2023Thank you so much for your kind words and support! We hope to see you again soon! -Maya

    Report
17. RH

    RebeccaH

    1 review

    3.0

    1 review

    Dined on January 1, 2023

    overall3food3service3ambience4

    Steak was rare when ordered med well; no steak soup; had to ask twice to get steak knife and drinks where so empty that we had to crunch on the ice just to moisten our mouths; and no specials for New Year Eve

    Hereford House - ShawneeResponded on January 3, 2023Hi Rebecca, We are sorry to hear you were disappointed with your visit and will pass your feedback on to our team at the Shawnee location. -Maya

    Report
18. OT

    OpenTable Diner

    Kansas City

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food2service3ambience5

    Disappointed with food. Ribeye and strip steak very tough. Crab cakes not cooked all the way. Mushroom appetizer overcooked. Wait stuff overworked but understandable now. Waited almost 10 minutes for new fork.

    Report
19. OT

    OpenTable Diner

    Kansas City

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Very nice atmosphere and best service in KC!

    Hereford House - ShawneeResponded on January 3, 2023We appreciate your support! -Maya

    Report
20. CG

    CeGe

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food5service4ambience4

    Prime rib was awesome. Service was a little slow, but that seems to be the norm these days. The server was very nice and knowledgeable.

    Hereford House - ShawneeResponded on January 3, 2023We appreciate your support and hope you will join us again soon! -Maya

    Report
21. J

    Julie

    Kansas City

    14 reviews

    vip
    5.0

    14 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Love HH did not have a prefixed menu for NYE, we ordered what we wanted off the dinner menu.. (other local restaurants charging up to $110 per person, drinks extra… HH has Quality food, service and atmosphere, consistent every time… Diffidently our go-to place

    Hereford House - ShawneeResponded on January 3, 2023Thank you for the support, Julie! -Maya

    Report
22. JH

    JoannH

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Excellent food. Friendly staff. We enjoyed our dinner.

    Hereford House - ShawneeResponded on January 3, 2023We are so glad to hear this, Joann! Please visit again soon! -Maya

    Report
23. c

    cynthiaf

    Kansas City

    23 reviews

    5.0

    23 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Hereford House shawnee for new years eve was ABSOLUTELY FABULOUS!!!!!

    Hereford House - ShawneeResponded on January 3, 2023Thank you for celebrating with us, Cynthia! -Maya

    Report
24. TA

    TamiA

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Excellent experience for an early New years eve. Server was so happy, helpful and friendly. Ribeye steak was amazing, cooked perfect and so flavorful.

    Hereford House - ShawneeResponded on January 3, 2023We are so thrilled to hear you had such an amazing visit, Tami! Until next time! -Maya

    Report
25. JW

    JohnW

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service4ambience4

    Steaks were a little undercooked. Prime rib was stringy. And why do you have to pay extra for a salad?

    Report
26. HP

    HolliP

    Kansas City

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    The food was outstanding and we had a lovely time!

    Report
27. Y

    Yummy

    Kansas City

    9 reviews

    5.0

    9 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Enjoyed the Dinner for Two option. Upgraded to the 12 oz Ribeye and Filet Medallions. Both were delicious. Service was excellent. The manager was visible throughout dinner and checked to make sure we were satisfied with our dinner.

    Hereford House - ShawneeResponded on January 3, 2023Thank you for your visit and kind review! -Maya

    Report
28. AA

    AaronA

    Kansas City

    5 reviews

    5.0

    5 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Everything good from the food to the service.

    Hereford House - ShawneeResponded on January 3, 2023We love to hear this! Thank you for your support, Aaron! -Maya

    Report
29. LP

    LaurieP

    Kansas City

    2 reviews

    2.0

    2 reviews

    Dined on December 29, 2022

    overall2food2service4ambience3

    I'm sorry to say that my husband and I were severely disappointed in this meal. We were celebrating our 37th Anniversary and had chosen Herford House because of the Prime Rib rave reviews I had seen online. We were not impressed with it at all. We had similar at standard dinner restaurants and way better ourselves made at home on our Rotisserie. The stuffed mushroom appetizers was very disappointing for us. Others may like it. But for us it was dry. We are used to a buttery or cheesy moistness. These were not. And they had a dry bread crumb on top which seemed to make it worse. My salad dressing was a cheap French dressing found in your average grocery store. My redskin roasted potatoes were dry and under-seasoned. I had to ask for some butter to just get them down. My husband only enjoyed his mashed potatoes. When we did receive our $150 bill they gave us a $10 gift card toward our next visit as an Anniversary gift. Well, who wants to visit again after that. I will say that our waiter Joel did his best and we liked him. Even when the kitchen delivered my husband's food and had someone else's meal sent out for me. Joel was active in trying to set that right. We won't be back. If it weren't for a very good experience at another Herford House 25 yrs ago I'd not recommend them at all.

    Hereford House - ShawneeResponded on December 30, 2022Hi Laurie, I appreciate you bringing your concerns to our attention. I would like the opportunity to discuss this further and will reach out to you at the email you provided. -Maya

    Report
30. EK

    ErinK

    1 review

    3.0

    1 review

    Dined on December 26, 2022

    overall3food4service2ambience4

    Our sever placed the wrong order for one of our dishes and didn't ever communicate what had happened or how the mistake was being rectified. Then after sitting for 10 minute with a missing dish-the correct one was brought by someone else and nothing was ever explained or apologized for.

    Hereford House - ShawneeResponded on December 30, 2022Hi Erin! Thank you so much for bringing this to our attention. We apologize for the lack of communication and discuss this with our team at the Shawnee location. We hope you will give us another chance soon to turn this around. -Maya

    Report
31. MH

    MicheleH

    Kansas City

    1 review

    3.0

    1 review

    Dined on December 26, 2022

    overall3food2service3ambience4

    Just a soup and salad cost as much as a dinner. Paid over $50 for one rib special for $15 and soup salad. Charged $6 to substitute potato. Had a great happy hour that was very popular and they dropped it. Very disappointed

    Report
32. OT

    OpenTable Diner

    Kansas City

    5 reviews

    4.0

    5 reviews

    Dined on December 26, 2022

    overall4food4service4ambience4

    Seated according to reservation and enjoyed happy hour and dinner entrees!

    Report
33. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service4ambience2

    Burnt calamari which we sent back and substituted the stuffed mushrooms. Bread crumbs were burnt tasting but not worth complaining about at that point. My dirty martini came in a champagne flute and was sweet? I took that to the bar and had it remade. Problem solved. Wrong drink probably? Steaks were tender but no seasoning whatsoever. My daughter had the salmon but and it was the best thing ever. I guess fish is the way to go at Hereford house. Won’t be back though

    Report
34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience3

    Rating was low because we were sat in the bar area

    Report
35. L

    Lucylou

    Kansas City

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience4

    Very festive for Christmas Eve. Excellent steak, although wish there were more seafood options for others in our group. Really nice dinner!

    Hereford House - ShawneeResponded on December 27, 2022Hi Lucy! We appreciate your support and will pass your feedback on to our chefs at the Shawnee location. We hope to see you again very soon! -Maya

    Report
36. OT

    OpenTable Diner

    Kansas City

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Christmas Eve dinner, which was very busy. Had a reservation and was seated promptly. Wait staff was engaging, attentive, and added to an enjoyable experience in spite of having to hustle. Food was excellent and prepared exactly as ordered. Always a great and consistent experience at Hereford House, regardless of location.

    Hereford House - ShawneeResponded on January 6, 2023This is so great to hear! Thank you for celebrating with us. Merry belated Christmas! -Maya

    Report
37. C

    Cswan

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on December 24, 2022

    overall5food5service5ambience5

    We had a very nice dinner on Christmas Eve. Our waiter was very friendly and made us feel welcome.

    Hereford House - ShawneeResponded on December 27, 2022We are so happy to hear this! Thank you for spending the holiday with us! -Maya

    Report
38. TH

    TimH

    Dallas

    5 reviews

    3.0

    5 reviews

    Dined on December 24, 2022

    overall3food2service3ambience3

    I have dined at the Hereford House over 20 years and this was absolutely the worst experience I have had there. Crab cakes appetizer was terrible, as in mostly breading and little crab to be found and extremely dry, entree came 2 minutes after salads were served so cold steak, not good. No pacing of meal from apps to entree. Server training is definitely lacking.

    Report
39. LS

    LisaS

    Kansas City

    8 reviews

    5.0

    8 reviews

    Dined on December 23, 2022

    overall5food5service5ambience5

    Christmas get together

    Report
40. MM

    MechelleM

    Kansas City

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 23, 2022

    overall5food5service5ambience5

    I took my staff to Hereford House -Shawnee for our holiday luncheon. The food was great, service was timely, and the ambiance was perfect.

    Hereford House - ShawneeResponded on December 27, 2022We are so thankful to have been part of your holiday luncheon and hope you will visit again soon! -Maya

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