Grotto - Houston

If you like biff bam thank you mam service go here. "Are you finished with your salad so I can put your main course down"?

Everything was great!

Customer service was nonexistent and had to constantly flag someone down. Food was also subpar and not very good. The marinara sauce tasted like it was right out of a can and very sweet. Save yourself some money and go to Colina’s down the street instead.

Rafael is the best waiter in the City of Houston.

Jane, the hostess, is the RUDEST hostess ever! Despite several available tables, as we arrived several minutes earlier than our reservation, she refused to seat us. And never bothered to apologize. Terrible! Grotto should seriously train their hostesses!

Wonderful service!

The Grotto provided each one of our four-some with a scrumptious meal for our varied dinning restrictions. This is one of the reasons we chose this location. There is special something for everyone. I visit Houston once or twice a year, and I am always proud to host our gathering at this splendid location. The Grotto has my highest recommendation.

The food was amazing. The staff was professional, polite and knowledgeable about the menu. It is one of our favorite places to eat.

Always enjoy our visit when in Houston. Food and old time service are always good.

Food we had was not great. Salmon special was way over cooked and my lasagna was all cheese.

Girls brunch

Daughter's Birthday - our waiter was amazing and the food fantastic.

It was amazing. Food was worth the price and our waiter was great he even gave us free desert because it was our 1st anniversary. We will most likely be going back next year and we highly recommend to all our friends.

My wife’s birthday

Wife and I always make it a point to dine at Il Grotto on Westheimer when we're in Houston. We have always had a very positive experience overall when we visit this establishment. We've taken friends in the past and they, in turn, recommend this restaurant to their friends. Kudos to the entire staff and, by the way, the food and drink is superb.

I felt pressure before ordering (like if the waiter wanted us to order quickly) and before we left (while I was talking to my friends) the waiter came to the table to pick up just one of the napkins and left the rest of the napkins on the table and I felt that he was kicking us out (not because somebody was waiting for a table precisely). The food was good but the customer should be given more time to enjoy.

The service and food at Grotto was superb! I have never eaten at a restaurant with such great service with wonderful one on one attention. It felt like our server was only taking care of us and we were the only ones in the whole restaurant! Fantastic!

Rafa was our waiter and he just made our night! Thouroughly enjoyed the evening with his stories and overall feel good attitude! Thanks for a great evening Rafa!!

Great food and great service and wi deregulate atmosphere

Despite the restaurant being extremely busy, our waiter made us feel like we were eating at a very fine dining establishment

Always great food and great service! Love the business special! Great place to meet and have a conversation!

Excellent as always. Cesar was very attentive and treated us to chocolate dessert for my birthday. I will request him next time.

Jane is the Worst hostess ever; terrible attitude, terrible demeanor and unprofessional dress. She acted like she was doing us a favor seating us and while a table sat vacant waiting to be cleaned, she refused to advise that it might be our table.
Despite having a reservation, we waited for “her highness” to seat us and finally, gave up waiting and sat in the bar.
I WOULD THINK TWICE ABOUT ANY RETURN TO GROTTO,

Lunch menu was not what I expected and the service was not exceptional. After waiting for about 10 minutes I had to flag a waiter to bring a menu to the table and I was finally asked if I wanted something to drink.

Great atmosphere, really good service.

Everything was amazing, except for having to wait a while for our main course.

Excellent service great food. Never disappoints!!

This is a favorite place of mine for business lunches and dinners for pleasure. Always excellent food and service!

I've been going to the Grotto for about 25 years. It used to be much better when they were on Woodway.Now the Westheimer location is over priced, the quality of the food is not as good and it is too noisy for a business lunch.

I wish I remember our waiter, he was so wonderful. We always have great food and great experience when we come dine at Grotto's. Keep up the great service and food and Thank you for making our birthdays special.

Awesome experience with great food! The service was outstanding as the waiter was very intensive on making sure that drinks were filled and we were happy! Desert was exceptional! Great place for an anniversary dinner or a nice meal!

We eat regularly at the Grotto and this visit was below par. The salad had way too much garlic and the food was not hot. Very disappointing and not typical.

Very reliable place. Always enjoyable. Great bread basket and no one rushed us.

Have been going to Grotto since the 80’s!
I frequent the one at the San Luis Resort in Galveston because of my location, was in Galleria area for weekend, Grotto was my pick for Saturday night. Did not disappoint...App was tomato capresse, loved the fact the tomato’s were actually perfectly ripe beefsteak tomatoes! Delicious. Split a plate w daughter n law, no split plate fee. Loved that. Of course Veal Kickerillo was the best, ( my granddaughters pick, loved it!) keep it up with excellence and consistency. Thank you.

Food was excellent, server was a young lady who can use some coaching re: customer service. We felt she “disappeared” a little too often” and no, at 6pm she wasn’t swamped.

The experience - service and good was excellent

Grotto is always a safe bet. Food is predictable but good. Value is good. Raphael is a great server and always willing to accommodate your needs/desires. We have known him for over 25 years at various restaurants and he is still working to make your evening a success. The only downside to us is that the noise level
Is very high.

Its been 5 years and we returned to perfection! Consistency is the hallmark of a good restaurant and taste!!!
Thank you and we will be back!

The dinning experience at Grottos is always a pleasure. Rafael make it even more special.

Very good Italian food in a nice setting. Service was great. We will dine there again.