Frankie Rowland's Steakhouse - Salem

Sort by

Filters

1. B

   Bolt

   Richmond

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food3service5ambience5

   First off,, Always great service here. But, we had 3- 20oz steaks,, ordered medium well, but came out borderline medium . Didn't have time for a redo. We there 1hr 45mins, with no appetizers...food was pretty slow coming out.

   Report
2. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Great experience at this new location! Feels open, and ambiance is terrific. Good and service were fantastic!

   Report
3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Best birthday celebration ever.

   Report
4. OT

   OpenTable Diner

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on January 24, 2023

   overall5food5service5ambience5

   Everything was perfect, the service and food were amazing! It was a perfect date night!

   Report
5. DM

   DanielM

   1 review

   5.0

   1 review

   Dined on January 22, 2023

   overall5food4service5ambience5

   Best steak that we have found in the Roanoke/Salem area by far! Service was great as well! We will definitely be back!

   Report
6. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on January 21, 2023

   overall3food2service3ambience4

   This place cosplays as an exceptional steakhouse but upcharges you a lot for very below average steaks. Sea scallops were pretty good but would have expected more than three small ones for $30. This is Roanoke not NY lmao

   Report
7. OT

   OpenTable Diner

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on January 20, 2023

   overall5food5service5ambience5

   Our waitress, Amy, had great energy and was very good at her job. The food and drinks were also incredible. Had a great dinner.

   Report
8. R

   Reba

   1 review

   5.0

   1 review

   Dined on January 17, 2023

   overall5food5service5ambience5

   Excellent fine dining experience. It’s wonderful to have a restaurant of this caliber in the area for special occasions or a fine dining experience.

   Report
9. OT

   OpenTable Diner

   Richmond

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food5service5ambience4

   I’ve been to the Salem location a couple of times now once on business and once for personal. The quality of the food is first class. The service is first class on both occasions. The one thing that stood out is the ambience in the dining room, both my business colleagues And I found it difficult to adjust our eyes to the lighting in the restaurant. Can’t say I’ve had this issue with other restaurants. Maybe consider lighting on each table, candles, something versus what you are using now.

   Report
10. JK

    JohnK

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5

    My wife and I went for our anniversary dinner. It was a great atmosphere, clean, our server was fantastic and the food portions were enough to split between the both of us. We will definitely be going back and may even make this a yearly tradition.

    Report
11. S

    Salemite

    1 review

    5.0

    1 review

    Dined on January 10, 2023

    overall5food5service5ambience5

    Pineapple Martinis are always the best. Had surf and turf. Excellent.

    Report
12. DR

    DavidR

    Richmond

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Excellent service. The food was delicious. A very inviting atmosphere with outstanding customer service.

    Report
13. AT

    AllyT

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    As always, our dinner was delicious and romantic with exceptional service! The mashed potatoes and the risotto are always a hit at our table.

    Report
14. RH

    RichardH

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    Excellent dining experience! The wait staff were superb, portion size very generous, ambiance excellent.

    Report
15. EB

    EdwardB

    Richmond

    9 reviews

    5.0

    9 reviews

    Dined on January 4, 2023

    overall5food4service5ambience4

    Outstanding evening and wonderful dining experience. My only disappointment is this location does not have a lobster tank, and thus cannot serve whole lobsters, only lobster tails. The Makers Mark Old Fashion was made to perfection, and the entre of filet/lobster tail was exactly as ordered. The other entre was salmon which was prepared perfectly. The sides included brussel sprouts which were delicious. The desserts were creme brulee and chocolate lava cake. Very good.

    Report
16. OT

    OpenTable Diner

    Richmond

    6 reviews

    vip
    1.0

    6 reviews

    Dined on December 31, 2022

    overall1food1service1ambience3

    We were celebrating my wife’s birthday. We waited two hours before receiving our meal which was overcooked and cold. Our waitress came to the table twice during the two hours. I’m of the opinion the kitchen is it understaffed, and the servers were not trained properly. They were all apologetic. My wife ordered a $99 16 ounce bone in fillet and we ended up with a 6 ounce fillet in a to go box. Our dining experience started at 7:30 PM until 10:30 PM in which we had a salad and onion rings. This includes the wait for them to re-cook the meal and prepare the to go portions. This is the second experience of an extended wait time to receive our meal. The manager did a good job of trying to correct the situation.

    Report
17. GG

    GordonGecko

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food4service2ambience3

    Food was great, just a little overly salty on the sauces and sides, but in my experience, Frankies is always like this. Mushroom side and parmesan sauce for entrée were especially salty. Seafood perfectly done. Steak was spot on MediumPlus. All sides, except for saltiness, were excellent as usual. Drink plenty of water to counteract the salt intake. Service was lacking, esp for this level of establishment. Had to initially ask for bread, request was forgotten, asked again, arrived, ran out, asked again, arrived with no butter, ran out, asked again and after 20 mins, bread finally arrived just as we were finishing meal. Pineapple Martini was perfect, Scotch rocks had too much ice. Should look into offering frozen granite cubes to avoid dilution. Probably my fault as I should have requested the scotch with 1 cube. Water, sparkling and still, was refilled from bottles on table, but pour was nearly to the rim. Hate to be picky, but these are important things for a $400 meal. Would love if you carried San Pellegrino. Ordering was a bit stilted, not a smooth transition from initial welcome at table to drink order to follow-up for appetizers and ordering main course. Could have been a less experienced server, but need to have skills on point for a position in a restaurant like this. Training on a Friday night is not acceptable. At least 5 different servers rotated our table, very inconsistent. Everyone was friendly and smiles, thanks etc all around. Very welcoming. Small things: grease stain on my menu, about 2 inches wide. This isn't a diner. Glad we sat in the glass room. Main dining/bar area was extremely loud. Look into sound panels for the ceiling. May want to enforce a bit of dress code. Saw untucked flannel shirts and jeans, hoodies and ball caps. No need for a tux, but c'mon. Look presentable. Will return; hope things get better.

    Report
18. CR

    CandaceR

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5

    We had the best experience! Our filets was cooked to perfection, the customer service was outstanding and the atmosphere was so pleasant. We were even provided a complimentary dessert for our anniversary. I highly recommend Frankie’s for special occasions.

    Report
19. M

    Momofboys

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on December 27, 2022

    overall5food5service5ambience5

    We were celebrating our parent’s 64th wedding anniversary and had a lovely dinner.

    Report
20. SE

    SteveE

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Always a first class experience. Food, drinks, and service were exceptional as always!

    Report
21. KC

    KendallC

    Richmond

    2 reviews

    1.0

    2 reviews

    Dined on December 25, 2022

    overall1food2service3ambience3

    We visited with family on Christmas Eve and had a 7:30 reservation. I understand it was a holiday, but we didn’t get our food until 9:30 and it was unfortunately cold by the time we got it. The drinks and service were good, but I expected more for the price.

    Report
22. JG

    JulieG

    Washington DC

    1 review

    4.0

    1 review

    Dined on December 24, 2022

    overall4food3service3ambience4

    Was a bit disappointed - had to send my filet back - plus ran out of their bread pudding. Hoping for a better experience next time - usually this place is spot on.

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 22, 2022

    overall5food5service5ambience5

    Great food ,great service

    Report
24. BB

    BandB

    Richmond

    12 reviews

    5.0

    12 reviews

    Dined on December 22, 2022

    overall5food5service4ambience5

    This is our second meal at Frankie Rowland's Steakhouse-Salem. Excellent food and good service. The time between salads and entre was a bit longer than desired but our server, Hope, was excellent...very knowledgeable and helpful.

    Report
25. WD

    WhinetoDine

    Richmond

    79 reviews

    vip
    5.0

    79 reviews

    Dined on December 20, 2022

    overall5food5service5ambience5

    We visited FR Salem for the first time--a truly excellent experience. The Salem location is pleasant and quiet--better than the downtown Roanoke location. It was busy for a Tuesday evening before Christmas. Our server was top notch. She effectively managed our courses and offered suggestions. FR's wine list is the best in the area and is reasonably priced. We enjoyed Montinore Estate Pinot Noir, a Willamette Valley favorite. Our meal began with onion rings for an appetizer. These are excellent and suitable for 4-6 diners. We continued to enjoy them at home. We both had perfectly prepared filets with au gratin potatoes and Brussel sprouts. Molten lava cake capped an enjoyable evening. We will return.

    Report
26. MT

    MarkT

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food5service5ambience3

    Food was delicious and portions were generous. Service was excellent. Our only minor complaint was that the "background" music was too loud so it was hard to have a conversation at times.

    Report
27. DD

    DebbieD

    1 review

    5.0

    1 review

    Dined on December 17, 2022

    overall5food5service5ambience5

    Fabulous food, service, environment! A bit pricey, but delicious! Will return for our next special occasion.

    Report
28. OT

    OpenTable Diner

    Coastal Georgia

    1 review

    5.0

    1 review

    Dined on December 16, 2022

    overall5food5service5ambience5

    Our meal was perfect! Our waitress Samatha was great as always! Awesome restaurant!

    Report
29. FC

    FancyC

    1 review

    3.0

    1 review

    Dined on December 10, 2022

    overall3food5service5ambience5

    The food and service was incredible once we were sat. We waited for our table for almost a hour after our reservation time.

    Report
30. CL

    ChrisL

    1 review

    5.0

    1 review

    Dined on December 9, 2022

    overall5food5service5ambience5

    We went to celebrate our 20th anniversary, and it was wonderful! Great staff, and excellent food!

    Report
31. KV

    KenV

    Washington DC

    14 reviews

    vip
    1.0

    14 reviews

    Dined on December 5, 2022

    overall1food1service1ambience3

    Service was awful. 4 tables were occupied. 30 minutes to get an Arnold Palmer. No flavor in crab dip. Steak was very salty and char was more burnt than neutral char. Creamed spinach was a winner.

    Report
32. AL

    AnnL

    Richmond

    5 reviews

    5.0

    5 reviews

    Dined on December 3, 2022

    overall5food5service5ambience5

    Where to begin…this was my sweetheart’s 70th birthday, and his wish was to have a great steak. I’ve heard WONDERFUL reviews of Frankie Rowland’s in Salem, so I booked a table. We could only get a 5:00 PM or 8:30 PM or later reservation, so I booked the 5:00 PM. As it turns out, this was the perfect time to begin our dining experience. The entire staff couldn’t have been more friendly and helpful. We were seated promptly, and our primary server, BAILEY, soon came to take our drink order and answer any questions. Soon after, she efficiently took out dinner order. BAILEY IS OUTSTANDING! She went above and beyond to insure this birthday was special. The Shrimp Cocktail and Mixed Green Salad were delicious; the filets and lobster tail were absolute perfection. Our sides were the baked potato and battered onions, and they were amazing as well. The complimentary Crème Brûlée was perfectly prepared. We left with TONS of leftovers and were basically in heavenly “food comas”! We will definitely return to Frankie Rowland’s Steakhouse - Salem for my birthday in March, and any other special occasion in between. ***This restaurant is about teamwork. They entire staff works in tandem to insure each guest has a wonderful experience. This fact did not go unnoticed by me. VERY REFRESHING to see this display!***

    Report
33. BB

    BlairB

    1 review

    5.0

    1 review

    Dined on December 1, 2022

    overall5food5service5ambience5

    I set this up for my parents anniversary and they seemed to really enjoy it. My mom especially enjoyed her martini and the creme brûlée. They loved the candle in the center of the table; and they will definitely be going back(hopefully with me next time).

    Report
34. k

    karlag

    Charlotte

    6 reviews

    5.0

    6 reviews

    Dined on November 30, 2022

    overall5food5service5ambience5

    The food is outstanding!

    Report
35. OT

    OpenTable Diner

    Charleston

    2 reviews

    4.0

    2 reviews

    Dined on November 26, 2022

    overall4food2service5ambience5

    I love eating here but last night the chicken didn’t taste right and I get it every time everything else was great

    Report
36. VP

    VictoriaP

    1 review

    5.0

    1 review

    Dined on November 25, 2022

    overall5food5service5ambience5

    Great food and service. Staff very helpful. Meal and drinks were wonderful.

    Report
37. P

    Patrick

    Richmond

    3 reviews

    3.0

    3 reviews

    Dined on November 22, 2022

    overall3food3service4ambience3

    Unhappy with where the hostess was seating us, I asked for a different table. She refused, saying the other tables were reserved. Hang on...I had a reservation, didn't like the booth she was putting us in, and those other tables were empty. She should have granted my request. Wait staff was excellent, but service was very slow. Meat was way undercooked and wasn't even close to what passes as a medium-temp cook. The server did explain when I ordered that what they consider "medium" is "hot red" in the middle. She should have said raw. For a high-dollar place, I expected better, and am pretty disappointed. Will we go back? No.

    Report
38. OT

    OpenTable Diner

    Richmond

    12 reviews

    5.0

    12 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    Everything was above excellent but food was very slow coming out. Quite frankly I got tired of waiting for it. Our meal was over 3 hours long. Have been there numerous times and this was not the case before.

    Report
39. LB

    LisaB

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5

    We thoroughly enjoyed our meal. Our waitress was wonderful and made wonderful suggestions for us. The food was delicious as were our drinks. We look forward to coming back!

    Report
40. OT

    OpenTable Diner

    Washington DC

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 11, 2022

    overall5food5service5ambience5

    Nick is great!

    Report