Dovetale

Commentaires sur le restaurant Dovetale de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Ali

   Londres3 commentaires

   3.0

   Y est allé le 5 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 5

   This is our second time coming for Brunch, the first time was fabulous experience. But second time was below average, food wasn’t as per our request and expectations. Waiters were busy all the time and can’t focus or remember our requirements
   

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   DovetaleA répondu le 24 avril 2025

   Dear Ali, Thank you for sharing your experience with us. We’re glad to hear that your first visit was fabulous, but we’re truly sorry to learn that your second experience didn’t meet the same standard. We understand how frustrating it can be when service feels rushed or inattentive, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team to help improve our service during busy periods. We hope you’ll consider giving us another chance to provide you with the attentive and enjoyable brunch experience you deserve. Best wishes, Madina Ruzmetova Head Hostess
   

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2. N

   Natasha VIP

   Londres16 commentaires

   5.0

   Y est allé le 6 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great place for a business breakfast. Highly recommended.
   

   DovetaleA répondu le 12 mars 2025

   Dear Natasha, Thank you for complimenting your recent visit to Dovetale, we are delighted to hear you enjoyed your time and look forward to welcoming you back soon. Best wishes, Grace Barnes F&B Admin Manager
   

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3. C

   Carolyn

   Londres7 commentaires

   3.0

   Y est allé le 25 février 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 5

   Fantastic ambience. Food is just ok and overpriced for what it is.
   

   DovetaleA répondu le 12 mars 2025

   Dear Carolyn, Thank you for your kind and thoughtful review following your recent visit to Dovetale. We’re thrilled to hear you enjoyed your experience. We’re proud to offer a vibrant and inviting dining space, complete with a beautiful natural terrace, right in the heart of Mayfair. It’s the perfect setting for guests to relax, unwind, and indulge in our offerings. We look forward to welcoming you back for another unforgettable experience soon. Warm regards, Grace Barnes F&B Admin Manager
   

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4. M

   Michelle VIP

   Londres15 commentaires

   4.0

   Y est allé le 31 janvier 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   Went for a business lunch meeting. Whilst the a la carte menu was a tempting option, the set menu offering equally sounded good that we decided to try this out. Starter portions were generous and flavoursome. Their home made bread was exquisite. Our mains - albeit small in portion (perhaps even be mistaken as a starter for one of the dishes) had good depths of flavour and was beautifully presented. For its price point, I guess it’s fair portion. As a small feedback, I would say that service was friendly but was a little slow, (it was not particularly a rushed lunch service). Our drinks took a while to arrive, and had to ask for our bill a couple of times towards the end? Our waiter at the beginning perhaps was new, as had to repeat our order a couple of times, and not so familiar with the menu? Overall, it was great experience. Special thanks to Sylvia for great service and hospitality. Will be back, as I do come here quite a bit to use the Neighbourhood space for meetings. The hotel is also fantastic and stunning.
   

   DovetaleA répondu le 12 mars 2025

   Dear Michelle, Thank you so much for your thoughtful review of Dovetale. We’re delighted to hear that you enjoyed your business lunch with us and appreciated our seasonal set menu and homemade sourdough, it’s a familiar favourite! We really value your feedback, and we’ll take note of your comments regarding the service speed. We always aim for a seamless experience, so we’ll be sure to address this with the team. Sylwia will be so happy to have been mentioned, thank you. Look forward to warmly welcoming you back for another fantastic experience soon. Thank you again for your kind words and see you next time! Warm regards, Grace Barnes F&B Admin Manager
   

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5. B

   Benoit

   Londres45 commentaires

   1.0

   Y est allé le 29 janvier 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 5
   4. Ambiance 1

   I’m not usually mean, but the restaurant is serving healthy (boooooooring) expensive food. They gave me bread without me asking and I had to pay £15 extra! Extremely cheeky, dare I say. Food was bland and boring, desert was oily and really not good (matcha with some coconut ice cream, seriously don’t take it). Absolutely will never ever come back.
   

   DovetaleA répondu le 12 mars 2025

   Dear Benoit, Thank you for sharing your feedback following your recent visit to Dovetale. It is such a shame to hear that our January 'Detox' offering was not up to your liking; this menu was designed just for the month of January to offer our guests a chance to indulge in healthier and plant-based seasonal dishes. Our menus do change very regularly. We hope to have the chance to welcome you back in the future. Warmest regards, Grace Barnes F&B Admin Manager
   

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6. C

   Corinne VIP

   Londres4 commentaires

   2.0

   Y est allé le 4 janvier 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   Came for a Saturday night date night with my spouse looking for something upscale with some ambiance. The venue is nice, but there was absolutely no vibe, practically empty. The waitstaff was constantly coming over to see if we needed anything to the point of it being a nuisance; "more wine?", "more bread?", "another bottle of water?"... it felt like they were constantly trying to upsell. The food was very nice, but that was about it. We got the bill and i was surprised to see that they charged £10 for the water (in their own refillable bottles, so obviously SodaStreamed in situ), £10 for the bread (two very cute small bagette style rolls) they repeatedly brought to the table (we didn't know we were being charged for it). Overall very average by London standards, and certainly overpriced at £350 total (2p) for an evening which was disappointing. Wouldn't recommend.
   

   DovetaleA répondu le 15 janvier 2025

   Dear Corinne, Thank you for taking the time to write such a detailed and helpful review following your recent visit to Dovetale. We really value all feedback as it allows us to improve for the future. It is great to hear you enjoyed our venue and food offering; we are lucky to be located in the heart of Mayfair and have such a light and spacious venue. We do currently have a set cover charge of £5 per guest, which allows us to provide free-flowing filtered water and our home-made sourdough bread. Thank you once again and we hope to have the opportunity to welcome you back in the future. Kind regards, Grace Barnes F&B Admin Manager
   

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7. AH

   AlwaysHungry

   Londres2 commentaires

   2.0

   Y est allé le 30 novembre 2024

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   Poor service, items were forgotten, took 20+mins just to receive bread and a barrata. After complaining to Alex about our experience she was kind enough to send us over some drinks on the house (mind you, we placed a order 20 mins prior that never came). Chicken and waffles was the best dish that we ordered. The pancakes were also lovely!
   

   DovetaleA répondu le 15 janvier 2025

   Dear AlwaysHungry, Thank you for rating your visit to Dovetale and for sharing in-valuable feedback which allows us to improve our service for the future. I am pleased to hear that Alex played a positive part of your experience and was able to ensure you both were looked after. I must apologise for our service not reflecting our usual standards we strive to offer. I can assure you we have raised the issues with the team and will focus on ensuring this does not happen again. We hope to have the opportunity to welcome you back again. Best wishes, Grace Barnes F&B Admin Manager
   

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8. J

   Julia VIP

   Philadelphie 75 commentaires

   1.0

   Y est allé le 28 novembre 2024

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   We made a reservation here using their online reservation system. Two days before the date, someone left a message that they could no longer seat us at our reservation time of 6pm and were changing our reservation to 9pm. We have children so that was not going to work for us. Plus we had made our reservation well in advance using THEIR system! Our hotel concierge called and whomever he spoke to said she would talk to the manager about changing our reservation back to the original time and would call me directly. No one contacted me. I then called the restaurant the date before our reservation date and explained the situation to someone who agreed that what happened to us was not right and that she would try to move things around to seat us earlier than 9pm. Again, no one contacted us. We then had to scramble to find a place for dinner on a holiday. What an awful way to treat patrons.
   

   DovetaleA répondu le 15 janvier 2025

   Dear Julia, Thank you for sharing your experience, and I am genuinely sorry to hear about the difficulties you encountered with your reservation. We take your feedback very seriously, as it highlights an issue with communication and follow-through that clearly impacted your evening. There is no excuse for not contacting you as promised, and I sincerely apologise for any inconvenience this caused. We truly value our patrons, and your experience is not reflective of the standard we aim to uphold. Thank you again for bringing this to our attention, and I hope you might consider giving us another opportunity to serve you in the future. If you’d like to discuss this further or if there’s anything I can do to make things right, please don’t hesitate. Grace Barnes F&B Admin Manager
   

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9. O

   Omran VIP

   Londres76 commentaires

   2.0

   Y est allé le 17 novembre 2024

   1. Cote globale 2
   2. Nourriture 5
   3. Service 1
   4. Ambiance 3

   One of the best Sunday roasts in the city, wine list was not great, cocktails were perfect, front desk couldn’t find our OpenTable booking because they rely on another booking system but kindly gave us a table anyway. Service was ok.
   

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   DovetaleA répondu le 24 novembre 2024

   Dear Omran, Thank you for sharing your comments following your visit to Dovetale. We really appreciate all feedback as it allows us to identify areas to improve for the future, so thank you again. We love that you appreciated our food; our culinary team work hard to combine seasonal and sustainable produce with simple yet effective flavours. We do use one main booking system, however all our reservations from all platforms are added, we are investigating as to why your reservation was not located, please do accept my apologies for this upon arriving to the venue and I can assure you is not a regular occurrence. We hope that you will return for the roast and cocktails and hope to have the opportunity to showcase the service our team strive for. Best wishes, Grace Barnes
   

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10. J

    Jo VIP

    Londres76 commentaires

    5.0

    Y est allé le 2 octobre 2024

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Lovely service atmosphere and food! Will definitely be back
    

    DovetaleA répondu le 28 octobre 2024

    Hi there Jo, Thank you so much for rating your visit to Dovetale. We are delighted you enjoyed all aspects of your visit, and look forward to seeing you again sometime soon. Kind regards, Grace Barnes F&B Admin Manager
    

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