- 整體 1
- 食物 2
- 服務 3
- 氛圍 2
LOCALS BEWARE. Thinking of brunch at Deck (Queen Kapiolani Hotel), for a special occasion like, say, Mother's Day? THINK AGAIN. My wife loves crab, especially king crab. KC is hard to come by and expensive these days. I perused virtually every Honolulu Mother's Day brunch menu I could find. Most were snow crab, a couple were Dungeness, but ONLY ONE featured king crab. I booked it immediately, even though it required a full prepayment in advance ($95/person).
Guess what?? They pulled a bait and switch... only snow crab, NO KING CRAB. And the snow crab was basically running out (according to our server, and our own observations of precious little crab out for service).
Deck made damned sure to call me few days in advance to confirm that we'd show for our reservation on a very busy restaurant day (gotta protect those profits). However, they didn't have the courtesy to let us know that they had NO KING CRAB. Also, the yogurt parfait station (advertised online, on IG, and OpenTable) was nowhere to seen. In fact, we saw no dessert anywhere (could have missed it).
Fool me once, shame on you. Fool me twice... well, that won't happen. Never going back.
With that said, the staff were very apologetic, and manager Kokomi was very accommodating. But that doesn't compensate for me reneging on my promise to my wife to get her king crab legs for Mother's Day. Prepayment required, no less.
And to the managers of Deck... please take your kama'aina customers more seriously. Honor the valet parking option, or be clear (and honest) if you don't have parking. Don't bait and switch on prime buffet items. We locals are the rock solid foundation of your clientele when COVID hits, stock markets drop, recessions happen, and visitors disappear. Don't treat us like an afterthought. We're the ones who could keep you solvent during hard times, but the time to build that loyalty is not during the next pandemic or recession. It's now. Mother's Day would have been a great place to start