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Carluccio's - St Pancras, London, England

Carluccio's - St Pancras

3.7
3.7
566 Reviews
£25 and under
Italian
Welcome to Carluccio’s in St Pancras station we are in the upstairs of the Grand Terrace of St Pancras International Rail Station. We are just next to the ‘Meeting Place’ – commonly known as The Lovers Statue. We’re open 7 days a week for breakfast, lunch and dinner, offering a variety of authentic Italian dishes. Our menu also caters for vegetarians, vegans, gluten free and dairy free diets. Therefore, book a table with Carluccio’s St Pancras today.

Make a reservation

2 people

7:00 PM


Booked 26 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian

  • Hours of operation

    Mon–Thu 8:00 am–10:00 pm Fri, Sat 8:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Phone number

    020 3906 2097

  • Payment options

    MasterCard, Visa

  • Dress code

    Business Casual

Popular dishes

What 566 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.7Food
  • 3.8Service
  • 3.5Ambience
  • 3.5Value

NoiseModerate

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  1. OT

    OpenTable Diner

    London

    6 reviews

    1.0

    6 reviews

    Dined 2 days ago

    overall1food3service1ambience1
    Food was average, service was horrific. We arrived on time for booking. Took 20 mins of trying to get someone’s attention to take our order. Most staff seemed busy and uninterested, one was straight up rude and dismissive. I do understand it’s difficult when the restaurant is busy but that’s no excuse for ignoring customers or treating them rudely. Knives and forks missing so had to ask for them. Most staff ignored our requests e.g. requests for sauce, for the bill. The chicken was undercooked on one side but couldn’t get anyone’s attention to resolve this so we just left it. If you’re in a rush or have a train to catch, this place is not for you. Many other better (service, food, price, location) restaurant options nearby.
  2. OT

    OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service5ambience4
    The staff were all lovely and very helpful. The toilets need refurbishment.
  3. HT

    HannahT

    London

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Amazing food and lovely staff. Not expensive and definitely worth the visit.
  4. LD

    LindaDy

    London

    2 reviews

    3.0

    2 reviews

    Dined 3 days ago

    overall3food5service5ambience3
    Good food and service, toilet needs attention. Only one open and that wasn’t very clean and the tap was broken
  5. E

    Etiquette

    Los Angeles

    8 reviews

    5.0

    8 reviews

    Dined 3 days ago

    overall5food5service5ambience3
    Good food with extensive gluten free menu for breakfast and dinner. Nice drink selection.
  6. MS

    MsSandwich

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food1service1ambience1
    ANTONIO CARLUCCIO WOULD BE TURNING IN HIS GRAVE!!! Oh my gosh what a dreadful experience, I really don't know where to begin! After ordering we were then told a couple of things were off menu. Half the starters came out and we waited....and waited.....and waited.....after an extraordinary amount of time I asked the manager - apparently the waiter had stated to the manager there were four starters, only two were put through. A disappointing start, to say the least, for our family festive meet up! The manager said he was more disappointed than me (really!!) and assured me that ALL the mains would come out together. I really wish I could give this story a happy ending.... Cold potatos with the chicken, sundried tomatoes that had a lovely mouldy taste to them, overcooked, congealed tagliatelly and......quelly surprise!....two mains that did not arrive! Despite there constantly being between 5 & 6 staff in the restaurant at ALL times, apparently they were short of staff! They apparently could not cope with a restaurant with 75% capacity and a table of 6 was obviously too much for them. As the spokesperson for the family (well, the one that detests shoddy service and poor, overpriced food) I again had reason to seek out the manager. Perhaps, as a table of six enjoying a celebration, expecting our food to be served simultaneously was unrealistic of me? If the restuarant cold not cope with six guests at a table then I wish they had been honest before we sat down - honest that we would not eat together - honest that the food would either be over or undercooked or stored dubously. Post pandemic I believe only restaurants that go above and beyond and value their customers will survive - I have every expectation, sadly, that unless they pull their hospitality socks up, this review will last longer than Carluccio's at St Pancras.
  7. NS

    NigelS

    Yorkshire

    2 reviews

    2.0

    2 reviews

    Dined 3 days ago

    overall2food1service3ambience2
    The food was not cooked well and served cold , eggs were overdone
  8. MJ

    MoradekeJ

    London

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience4
    We had a good time Food arrived on time Our male waiter was very lovely and helpful
  9. AB

    ArinderB

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service1ambience2
    The mains were not processed and we waited over an hour for them to come. The restaurant provided a 50% discount but did not admit to the fault. The table provided was also very close to the door of the toilets even though a pre-booking had been made and deposit given.
  10. L

    Lara

    Yorkshire

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food4service2ambience3
    The food was really lovely but the service was very slow and some staff were not friendly at all (I do, however, appreciate that they may be stressed due to staffing levels…).
  11. GB

    GrannyB

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience3
    Food was good and location was convenient for my friend and me. No complaints!
  12. M

    Marj

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food5service4ambience4
    Wonderful food as ever. Well staffed. Just a bit drafty inside with the doors open so take a scarf.
  13. AR

    AngelaR

    Cambridge

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience4
    We sat outside Carluccio's at St Pancras Station - 'outside' being within the station building on the first floor, so not too chilly at the end of November. We didn't want music playing or loud talking from other customers so this was a good choice for us. The food was delicious, at a good price. Though they were short-staffed (post Brexit) we didn't have to wait long, and the service was friendly. And it was interesting to watch passengers emerging from Eurostar. I would recommend Carluccio's at St Pancras
  14. MT

    MariaT

    London

    2 reviews

    4.0

    2 reviews

    Dined on November 28, 2022

    overall4food4service5ambience4
    The meal was very good value for money. Service was excellent .
  15. A

    Adrian

    Hertfordshire

    1 review

    4.0

    1 review

    Dined on November 26, 2022

    overall4food4service4ambience4
    Attentive but not pushy service. Food was nice It was peaceful and quiet which was what we were looking for.
  16. HU

    HUGHR

    Brighton

    1 review

    1.0

    1 review

    Dined on November 24, 2022

    overall1food1service2ambience3
    We started with Bruschetta. The crust was cast iron ,so much so that a chap on the adjoining table shot his tomato onto the floor attempting to cut it. Totally over cooked . The main which had lobster and prawns in it looked like a defrosted slab and was not very tasty. We had the set meal.
  17. CC

    CarolineC

    Berkshire

    1 review

    3.0

    1 review

    Dined on November 22, 2022

    overall3food5service1ambience4
    The food was lovely but our server was less than satisfactory. We said we wanted a couple of minutes to look at the menu and we must have been left for 20. She didn’t smile. She didn’t listen. She didnt respond to requests. She didn’t provide us with cutlery for our main course. She got the bill wrong. Shall I continue?
  18. HG

    HisGness

    London

    1 review

    3.0

    1 review

    Dined on November 21, 2022

    overall3food2service2ambience3
    I was very disappointed to find out, too late to change my order (my guest had a train to catch) that there was no pesto available for my "Cod with Semi Dried Tomato Pesto"! That seems a serious oversight for ANY Italian Restaurant. The Pesto was the reason I'd chosen it!
  19. KA

    KATHRYNS

    Chicago

    13 reviews

    5.0

    13 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5
    Always a great meal and the staff were so friendly.
  20. LE

    LadyE

    London

    11 reviews

    3.0

    11 reviews

    Dined on November 17, 2022

    overall3food4service2ambience3
    The food is great, but the service was somewhat inattentive
  21. KD

    KathyD

    London

    2 reviews

    2.0

    2 reviews

    Dined on November 17, 2022

    overall2food3service1ambience2
    Poor service spoilt the meal , the staff seemed more interested in talking to each other
  22. M

    Maximus

    1 review

    5.0

    1 review

    Dined on November 16, 2022

    overall5food5service5ambience5
    Very friendly waiter and the food was outstanding. I love having freshly made food and the taste was superb. I love Carluccio's and the one where I live closed down after covid so this was a welcome treat.
  23. CA

    CullenA

    London

    2 reviews

    5.0

    2 reviews

    Dined on November 16, 2022

    overall5food5service4ambience4
    The Burrata, Penne Giardiniera, and side Caprese Salad were delicious.
  24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 13, 2022

    overall4food4service4ambience3
    Great staff , cold sitting outside in Autumn unless under the heaters Good food Bathroom = plastic train / plane compartment was a surprising disappointment High quality food in rather average ambience
  25. D

    Disappointed

    1 review

    2.0

    1 review

    Dined on November 12, 2022

    overall2food2service4ambience3
    Have eaten here before and enjoyed it. This time food v poor, no flavour, sauce congealing and veg soggy. Too hard to catch eye of staff to complain, so had 1 course and left
  26. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food4service5ambience4
    Very well looked after, food was excellent and service was superb. Only downside was the one broken toilet so long queues.
  27. a

    alm1

    London

    2 reviews

    vip
    3.0

    2 reviews

    Dined on November 12, 2022

    overall3food3service2ambience2
    The locations is convenient, the food was good and the staff were helpful. However, the service was a bit slow and some items were unavailable or forgotten; some servers didn't appear familiar with the menu.
  28. AD

    AngeD

    Key West

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food2service2ambience2
    Dinner Luke warm at best. Toast burned. Sugar for tea never arrived.
  29. PB

    PaulB

    Yorkshire

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food3service1ambience3
    We normally like Carluccio's, it's a safe option, and the St Pancras branch is in a great location... but we didn't enjoy this visit at all. The food was fine, but the service was very poor and spoiled the whole experience. We waited ages to be seated and then served, and didn't feel at all welcome. As a result, we decided not to pay the service charge this time, and this resulted in us actually being charged more, which turned into a saga to get it changed. Unfortunately, this really makes us think twice about returning to this branch, and maybe to the chain as a whole, especially as there are plenty of other places to eat at St Pancras.
  30. PO

    PatrickO

    London

    1 review

    4.0

    1 review

    Dined on November 8, 2022

    overall4food3service4ambience4
    Nice restaurant in an interesting location (if you like trains)
  31. RA

    RASHMA

    London

    2 reviews

    4.0

    2 reviews

    Dined on November 6, 2022

    overall4food3service5ambience3
    The place has a good vibe and excellent service. They have a good range of food and taste is decent too. However, we saw a rat running around the premise. The restaurant is situated right on St Pancras station and hence the peace is disrupted.
  32. MM

    MicheleM

    London

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food4service2ambience3
    Disappointed today. My friend and I meet often at st Pancras as it’s a halfway point. Always had impeccable service. Friendly and efficient. This time the waitress was sullen, did not smile or interact. Service was also quite slow even though the restaurant was quiet. Toilets are a disgrace. Only one working. No toilet paper. Tap not adjustable and extremely hot. And not particularly clean.
  33. T

    janeT

    London

    1 review

    2.0

    1 review

    Dined on October 31, 2022

    overall2food1service3ambience1
    The lasagne was rubbery. My friends carbonara was congealed.
  34. KW

    KerrW

    London

    4 reviews

    4.0

    4 reviews

    Dined on October 31, 2022

    overall4food4service4ambience4
    Great location.
  35. A

    Abigail

    London

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food4service4ambience4
    The staff were great - especially the woman who greeted us. Food was amazing. I love the location and the ambience. The only downside was the toilet - one was out of order and the other was smelly and wouldn’t flush. Thankfully there are other toilets at the station.
  36. CN

    ConstanceN

    1 review

    5.0

    1 review

    Dined on October 28, 2022

    overall5food4service5ambience5
    We had a delicious, healthy meal that arrived in good time. We were served by pleasant and professional staff. It was an enjoyable evening. I visit this St Pancras Carluccio's regularly with various friends and colleagues and am never disappointed.
  37. j

    janets

    London

    4 reviews

    5.0

    4 reviews

    Dined on October 26, 2022

    overall5food4service5ambience4
    Wonderful staff Always well looked after My only complaint is toilets Ladies still out of order and gents rather disgusting Shame we do love going there
  38. OP

    OliverP

    London

    1 review

    1.0

    1 review

    Dined on October 25, 2022

    overall1food3service1ambience2
    Service was appalling, rude and abrupt. In addition after ordering it took 1hour 2mins for them to tell us one of our meals wasn’t available, in this time tables around us has been served starters and mains. Due to this issue our meals all came out at separate intervals, my meal came once the other 3 members of our party had finished. The manager didn’t see an issue with our experience. Over 2 hours for a 1 course pasta meal, no starters!! Shocking service, average food and over priced.
  39. L

    Localgirl

    Oxford

    2 reviews

    3.0

    2 reviews

    Dined on October 25, 2022

    overall3food3service2ambience3
    Service was not great however we were not in a hurry and the servers were perfectly pleasant when they did arrive. We had our usual dish which was well cooked. The worst aspect of our visit was the toilet. One was out of use and the one that was decidedly grim, felt unclean, overflowing bin and paper on the floor and really unpleasant...so much so that my companion went down to use the toilets in the St Pancras undercroft instead! It makes you wonder about the kitchen and staff hygiene. I would go back but probably only because my friend and I have been Carluccio's fans for years and used to go to the lovely branch in Covent Garden on a regular basis before it closed.
  40. C

    Chirpy

    1 review

    2.0

    1 review

    Dined on October 25, 2022

    overall2food3service1ambience1
    The food took a long time to arrive and the toilets were disgusting with one of the two out of order. Carluccios is going downhill

FAQs

Carluccio's - St Pancras is rated 3.7 stars by 566 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 26 times today
Google Map for Carluccio's - St Pancras

First Floor, St Pancras International Station, Pancras Road, London, England N1C 4QL

Additional information

  • Neighborhood

    King's Cross

  • Hours of operation

    Mon–Thu 8:00 am–10:00 pm Fri, Sat 8:00 am–11:00 pm Sun 9:00 am–10:00 pm

  • Cuisines

    Italian

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    None

  • Payment options

    MasterCard, Visa

  • Additional

    Beer, Cafe, Wine

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