Burntwood Tavern - Naples

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1. ED

   EmilyD

   New York Area

   6 reviews

   vip
   5.0

   6 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   We love burnt wood. One of our go to’s when friends come to town.

   Report
2. K

   Kath

   New York Area

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   overall5food4service5ambience4

   We had reservations and we’re seated immediately, but unfortunately it was right by the kitchen which was very busy. Our food was very good, especially the mahi tacos. Our service was good and waiter very informative. We will return

   Report
3. OT

   OpenTable Diner

   Minneapolis

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   overall4food2service4ambience4

   I ordered the French Dip Sandwich. I couldn’t eat half of it because it was all fat. The bun should have had a crusty outside but was very soft. I’ve ordered it many times over the years and this was the second time this has happened. I was very disappointed because I used to say you had the best French Dip around. The other people at my table enjoyed their salmon meals

   Report
4. KJ

   KarenJ

   Philadelphia

   6 reviews

   vip
   2.0

   6 reviews

   Dined 3 days ago

   overall2food2service1ambience4

   The service was terrible..after making a reservation on Open Table and requesting a table outside to have dinner and to listen to the music on a Saturday night..we were seated inside next to the kitchen and bathroom hallway! Also, we made sure we arrived for Happy and Hour and asked for prices and drinks..The server informed us that we could only get those prices outside and at the bar! Not at an inside table! We then proceed to order an appetizer and entrees only to wait an hour and a half to actually receive our food.. After finishing our cold burgers and fries, we proceeded to go out side to listen to the music and because we waited so long for our dinner, the music was just ending! Sorry we brought two couples from out of town to your restaurant that night!! Not acceptable!

   Report
5. DS

   DuncanS

   Naples

   4 reviews

   vip
   5.0

   4 reviews

   Dined 4 days ago

   overall5food4service5ambience4

   St. Patrick’s Day!, crowded, but manageable, under the circumstances service was great.

   Report
6. S

   Skitt

   New York Area

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   overall4food4service5ambience4

   Had a great time last night. First time at Mercato. First time at the Burntwood Tavern. We had a great waiter last night who was incredibly kind and accommodating. The honey spicy sauce (on the shrimp) was DELICIOUS. Overall I had a great time.

   Report
7. OT

   OpenTable Diner

   Naples

   10 reviews

   vip
   5.0

   10 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Great neighborhood restaurant. Good food, atmosphere and service. Never disappoints!

   Report
8. RV

   RonnieV

   New York Area

   29 reviews

   vip
   5.0

   29 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Dinner was excellent last night! We had shrimp tacos, the applewood salad and fish and chips. Our server was fast and efficient and very knowledgeable about the menu. We will be back!

   Report
9. SE

   SusanE

   Naples

   17 reviews

   vip
   2.0

   17 reviews

   Dined 7 days ago

   overall2food1service5ambience4

   Food was not good!!! Fries were over salted and in one clump…..hamburger was not cooked to order…..French dip was merely okay…..sliders were not even acceptable

   Report
10. RS

    RickS

    Washington DC

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food5service1ambience5

    Service was exceptionally slow. Way understaffed and there seemed to be a communication issue between us, the waiter and the kitchen.

    Report
11. A

    Anonymous

    New England

    1 review

    vip
    1.0

    1 review

    Dined on March 12, 2023

    overall1food1service5ambience5

    They had no gluten-free options on the menu except for salad. We left and went next door to Bravo that offered several GFM options.

    Report
12. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food5service5ambience5

    Great good + service!

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13. GP

    GusP

    New England

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food4service5ambience4

    Food and service were good. Onion soup could have been a bit hotter.

    Report
14. C

    Cindy

    Minneapolis

    2 reviews

    1.0

    2 reviews

    Dined on March 10, 2023

    overall1food1service1ambience1

    We were seated at a table for 2 in a corner. Sat for 20 minutes and never had a server come by. We got up and left to eat elsewhere.

    Report
15. KT

    KarenT

    Naples

    6 reviews

    2.0

    6 reviews

    Dined on March 9, 2023

    overall2food4service2ambience4

    We had a reservation for a table which was refused when we arrived. We were told we had to take a booth or wait an hour and a half for a table. In addition, we were not advised of that the cost of valet parking would be comped if we brought the ticket in to the restaurant; we had already parked in the parking garage which was cheaper than valet, but still more than a comped valet parking ticket. We had an early dinner reservation (5:45); the restaurant was not full inside; it was crowded at outside tables and it took over an hour to get our dinner to our table. While people were polite, it was not a pleasant dining experience. We had eaten here before about a year ago, and the service has definitely declined since that time. Will not be going back.

    Report
16. a

    anniem

    Nashville

    84 reviews

    vip
    5.0

    84 reviews

    Dined on March 9, 2023

    overall5food5service5ambience5

    Hunter, our server, was great! The food was also tasty!

    Report
17. ED

    ExperiencedDiner

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined on March 9, 2023

    overall1food3service4ambience4

    Waited an hour for our reservation. Seating policy changes every week.

    Report
18. OT

    OpenTable Diner

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on March 6, 2023

    overall1food1service2ambience2

    Food arrived cold - burgers and fries. Burgers were undercooked and needed to be sent back and still came back undercooked. Very disappointed

    Report
19. OT

    OpenTable Diner

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on March 4, 2023

    overall5food5service5ambience5

    Stopped in for a casual dinner after golf, Had a great experience. Server was accommodating, had a nice round table so whole party could converse. Food was good and moderately priced.

    Report
20. OT

    OpenTable Diner

    Naples

    2 reviews

    vip
    3.0

    2 reviews

    Dined on March 4, 2023

    overall3food3service4ambience2

    We had a seven pm reservation. Greeter was very unenthused we were there. We felt like she seated guest w/o reservations prior to us. Never smiled or represented a welcoming attitude. I would have preferred a table…not high too. In bar…..chairs so close. Server great.

    Report
21. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on March 3, 2023

    overall5food5service5ambience5

    All I can say is Chicken Sliders. Epic!! I made a res for the max of 8 and when we arrived with 9 during a busy time of night the staff accommodated us. Very grateful. Food is really really good. Great review for Lobster Bisque. Will be back every time I’m in the area

    Report
22. TB

    TheresaB

    Philadelphia

    81 reviews

    vip
    4.0

    81 reviews

    Dined on February 27, 2023

    overall4food4service3ambience4

    When you’re known as a bar with a restaurant of tasty pub food, it just doesn’t look good to have your entire tap service not working. We booked Burntwood for the bar beer and the good burgers. Welp, a medium burger came out well-done so that was a negative. I tried to tell the wait staff, but he was running around too much While we overall like the restaurant as a casual low-key option in Mercato, you really need to get better wait staff, a better tap system, and a better opinion on a medium burger. All can be overlooked as the rest of the dishes were yummy, but a bar without a beer tap?!?! I mean COME ON……

    Report
23. BM

    BryanM

    Naples

    49 reviews

    vip
    4.0

    49 reviews

    Dined on February 27, 2023

    overall4food3service5ambience4

    Diverse menu and lots of options. Two times dining here and both times food delivered to the table was Luke warm vs hot. Property wasn’t busy so seems to be just an issue with getting it from kitchen to table. Actual server we had (Hunter) was very efficient, personable and attentive though Will give it one more try before making a final decision about future dining

    Report
24. RS

    RonS

    Naples

    96 reviews

    vip
    3.0

    96 reviews

    Dined on February 25, 2023

    overall3food4service3ambience3

    Arrived early for our reservation to take advantage of happy hour. Hostess was pleasant, told us to wait while they located an outdoor table. When they were ready for us took us inside. Never advised happy hour was outside only or at bar. When ordering drinks we were then told the beer taps were not working. We came to a tavern for the draft beers. Very poorly handled by hostess, server and MGMNT. Will not be back. Our worst experience in Naples in the 11 years we have vacationed there

    Report
25. W

    michelleW

    Columbus

    3 reviews

    5.0

    3 reviews

    Dined on February 25, 2023

    overall5food5service5ambience5

    Great atmosphere. Parking can be a challenge but you can hav valet validated.

    Report
26. CS

    CharlieS

    New York Area

    38 reviews

    vip
    5.0

    38 reviews

    Dined on February 24, 2023

    overall5food5service5ambience5

    Great food, great service, great value

    Report
27. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on February 24, 2023

    overall3food3service4ambience4

    The food was average, not bad but not great. Salads were basically plain lettuce with nothing listed on the menu actually in them. Steak was chewy and fries were very salty.

    Report
28. N

    Nancy

    Philadelphia

    3 reviews

    vip
    4.0

    3 reviews

    Dined on February 24, 2023

    overall4food4service4ambience4

    Food was very good. Alcoholic beverages were reasonably priced. The dinner for one person in out party was delayed, so the manager removed it from our bill, We will definitely return.

    Report
29. OT

    OpenTable Diner

    Naples

    2 reviews

    3.0

    2 reviews

    Dined on February 23, 2023

    overall3food3service3ambience4

    Disappointed zero beer taps working. Small portion on the chicken Marsala. Took 45 to receive it. Wait staff were very nice.

    Report
30. A

    Augiemom

    Sacramento

    18 reviews

    vip
    2.0

    18 reviews

    Dined on February 23, 2023

    overall2food2service2ambience3

    It was a bad experience all the way around. Their draft beer system was out and had been for a week. My martini up and cold arrived in a wine glass warm as they had no martini glasses. Our salad course and main course arrived within 2 minutes of each other. It seems to be a management issue. Won’t be going back.

    Report
31. OT

    OpenTable Diner

    Naples

    11 reviews

    vip
    5.0

    11 reviews

    Dined on February 23, 2023

    overall5food5service5ambience5

    Excellent food, atmosphere and service. Love the live entertainment!

    Report
32. T

    Tcg217

    Naples

    38 reviews

    vip
    5.0

    38 reviews

    Dined on February 22, 2023

    overall5food5service4ambience5

    Wedge salad and French dip, excellent!

    Report
33. o

    oranges

    Detroit

    58 reviews

    vip
    5.0

    58 reviews

    Dined on February 20, 2023

    overall5food4service5ambience5

    Always excellent- service by David was outstanding! Thank you

    Report
34. OT

    OpenTable Diner

    Columbus

    36 reviews

    vip
    4.0

    36 reviews

    Dined on February 20, 2023

    overall4food4service5ambience4

    Good place to sit outside and eat a nice dinner.

    Report
35. NM

    NancyM

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on February 19, 2023

    overall3food1service2ambience4

    Very cool place with lively atmosphere. Our waiter was very nice but it was clearly understaffed. Our drinks came fairly quickly but the water and ice never appeared. Our entrees were delivered in a reasonable time by a kitchen staff person and our waiter. Three of the four entrees were very delicious but the French dip was like nothing I’ve seen. Whoever sliced the beef must have a vision problem because it was 80% fat. I finally picked it apart and had a few strands of beef. I didn’t send it back because we never saw our waiter again until meals were finished… or left on the plate. When he finally returned to ask if we wanted desert, he cleared the plates and his eyes widened at the mound of fat strands on the plate, but never said a word. This was my third time there. Will not return.

    Report
36. OT

    OpenTable Diner

    Naples

    25 reviews

    vip
    3.0

    25 reviews

    Dined on February 19, 2023

    overall3food3service4ambience3

    Noisy and overpriced. Food was pretty good but fries were cold and sent back.

    Report
37. S

    Scorenyc

    New York Area

    6 reviews

    1.0

    6 reviews

    Dined on February 19, 2023

    overall1food2service1ambience5

    The service was horrible. They forgot my mothers food, the kids meal was cold and we waited forever for the check. The restrooms had no soap, disgusting!

    Report
38. S

    Scottso

    Naples

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 19, 2023

    overall5food5service5ambience5

    Enjoyed the Mardi Gras menu items

    Report
39. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    vip
    4.0

    2 reviews

    Dined on February 19, 2023

    overall4food3service4ambience4

    Table ready with reservation, nice service. Just the right speed of service for what we were hoping for. Will definitely come back.

    Report
40. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined on February 17, 2023

    overall5food5service5ambience5

    Birthday dinner . Would definitely go back .

    Report