Buca di Beppo - Albuquerque

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1. RW

   RobertW

   New Mexico

   1 review

   2.0

   1 review

   Dined on August 8, 2022

   overall2food2service5ambience2

   Service was great, seated in the bar area which was much better than the main dining space. Food was not much above fast-food quality yet priced like fine dining. Overall value for the dollar was poor.

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2. d

   dchgb

   Chicago

   35 reviews

   vip
   2.0

   35 reviews

   Dined on August 1, 2022

   overall2food3service2ambience3

   Had to call the restaurant from their front door as they hadn’t unlocked it. No apology. Place was virtually empty but just as we got our food they sat a family with a screaming child right next to us. They didn’t ask if we wanted to move but we had to take the initiative to request a change. Then we had to move all our food and drinks ourselves. Probably not going back.

   Report
3. GL

   GlenandLorieAnderson

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined on July 29, 2022

   overall4food4service4ambience5

   Always a great experience here. It is a bit pricey, but that's to be expected with inflation the way it is right now. Family style dining is unique and fun. Food was really good. Server was very sweet and did a great job, even though she was overloaded with customers. We will be back!

   Report
4. OT

   OpenTable Diner

   New Mexico

   1 review

   1.0

   1 review

   Dined on July 17, 2022

   overall1food3service1ambience2

   Service was slow and it took about an hour to get our food and it was cold

   Buca di Beppo - AlbuquerqueResponded on July 18, 2022Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

   Report
5. AM

   AprilM

   1 review

   3.0

   1 review

   Dined on May 29, 2022

   overall3food3service3ambience3

   Waited over 10 mins for host to come to the front. Everything took a long time to get-drinks and food.

   Report
6. 8

   87114letsgobrandon

   New Mexico

   1 review

   3.0

   1 review

   Dined on May 21, 2022

   overall3food2service4ambience3

   Food was horrible, stuffed chicken was super dry and over cooked… it’s okay if you have a lot of people and quality doesn’t really matter.

   Buca di Beppo - AlbuquerqueResponded on May 23, 2022Thank you for dining with us. We appreciate your feedback as they highlight areas in need of improvement. We hope to welcome you back soon.

   Report
7. DG

   DinahG

   New Mexico

   1 review

   3.0

   1 review

   Dined on May 9, 2022

   overall3food3service4ambience3

   Mother's day we waited 30 mins to get a table, even w/ reservation, appetizers were served in time. Then we waited an hour & half for our entree, we decided to get it to go. Our waiter was great though.

   Buca di Beppo - AlbuquerqueResponded on May 23, 2022Thank you for dining with us. We appreciate your feedback as they highlight areas in need of improvement. We hope to welcome you back soon.

   Report
8. K

   Kathy

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Very nice. Atmosphere was great . Great service.Thank you!

   Buca di Beppo - AlbuquerqueResponded on May 23, 2022Thank you! We look forward to welcoming you back to Buca di Beppo soon!

   Report
9. LM

   LizM

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on May 1, 2022

   overall5food5service5ambience5

   We much appreciated the young woman who jumped to help when bartender failed to show. All servers were attentive and prompt even though we were the only people in the room we were seated.

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10. F

    Foodie

    Palm Springs

    125 reviews

    vip
    5.0

    125 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    Very good, my salmon was slightly overcooked. But everything most delicious. The chop salad wasn’t as chopped as I remember a few years ago when I used to go to Buca all the time. Moved out of state and just got back. Overall very good and I will return soon. Wish lunch wasn’t so expensive.

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11. v

    vgonzo04

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    servers are very on top it, and hosts are very very welcoming, food was FANTASTIC

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12. T

    Traveller

    Denver

    6 reviews

    2.0

    6 reviews

    Dined on April 4, 2022

    overall2food3service2ambience1

    Yeah, no. Worn, mediocre, unimpressed.

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13. PI

    PamelaI

    New Mexico

    2 reviews

    5.0

    2 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Maia was great and very attentive. Food was wonderful.

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14. SV

    StaceyV

    New Mexico

    5 reviews

    5.0

    5 reviews

    Dined on March 1, 2022

    overall5food5service5ambience3

    Dining family style while out is fun! The waitress that helped us was super helpful and good!

    Report
15. M

    Mom2boys

    Phoenix

    69 reviews

    vip
    2.0

    69 reviews

    Dined on February 26, 2022

    overall2food3service1ambience4

    This had to be the worst service i think I have ever had. I understand that things get backed up but waitress never came over to update us or apologize just kept us waiting for an hour. Even one drink took close to an hour. Manager got involved and was super nice, got our food out and apologized many times as well as gave us a little discount. By the time we got our food the lasagne was so dried out that no one ate more than a bite of it. It had probably been sitting under a warmer for a while. As nice and accommodating as the manager was I don't feel comfortable recommending this restaurant to anyone who wants a nice night out unfortunately.

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16. CM

    ClaireM

    1 review

    2.0

    1 review

    Dined on February 15, 2022

    overall2food2service2ambience3

    The food was extremely overpriced for the quality. It was so bland.

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 15, 2022

    overall5food4service5ambience5

    Good place to eat they serve a lot on the large plates and it’s pretty inside very 80-90 vibe

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18. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on February 12, 2022

    overall1food3service4ambience5

    Host was not proactive in getting us to empty tables (plenty of them)

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19. JP

    JeanetteP

    Las Vegas

    8 reviews

    3.0

    8 reviews

    Dined on January 31, 2022

    overall3food3service2ambience2

    This Bucca is old and the food is only so -so.

    Report
20. BR

    BriannaR

    1 review

    1.0

    1 review

    Dined on January 23, 2022

    overall1food3service1ambience3

    The worst experience. Had a reservation at 545, got sat right away and waited for an hour and 15 mins for our food. Waited 40 mins just for our drinks. No check in from our server. Manager came out to talk us and was very nice, brought out our food about 10 minutes later and said he would take care of us. About 30 minutes later we got our check and nothing was discounted. We had to talk to the waiter who had to go back and talk to the manager and ended up having part of our ticket discounted. I totally understand especially now during Covid with the lack of staff but that didn’t seem to be the case, there were quite a few servers, assuming not enough cooks? But either way there was no communication whatsoever. The server didn’t even apologize about the wait and didn’t even seem to notice she had been gone a majority of the time with no check in. Please be mindful in ensuring your employees are checking in with your customers even if there is some sort of shortage. We definitely would’ve been more understanding had we just been informed on what was going on.

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21. OT

    OpenTable Diner

    New Mexico

    1 review

    5.0

    1 review

    Dined on January 23, 2022

    overall5food4service5ambience4

    We had a table of 10. Made reservations, and everything went as well as could be expected. Seated us immediately. Service was outstanding! Food was fantastic. Salad want incredible, but not bad. We had the most wonderful time. We plan to go back.

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22. OT

    OpenTable Diner

    Los Angeles

    17 reviews

    vip
    5.0

    17 reviews

    Dined on January 15, 2022

    overall5food5service5ambience5

    Although it appeared the servers were sparse, ours was fantastic! The salad was delicious and pasta was too

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23. PH

    PatriciaH

    New Mexico

    16 reviews

    vip
    4.0

    16 reviews

    Dined on January 8, 2022

    overall4food5service4ambience4

    The food was excellent, just way too much. It’s been so long since we have been there we ordered the large portion not realizing it was family style.

    Buca di Beppo - AlbuquerqueResponded on February 6, 2022We appreciate you taking the time to provide your feedback. We hope to serve you again soon.

    Report
24. CG

    ChrisG

    New Mexico

    1 review

    2.0

    1 review

    Dined on January 3, 2022

    overall2food1service2ambience3

    Our table wasn't ready. We had to wait 20 minutes in the lobby for it to be set. Once seated, it took 30 minutes to get our beers and only after I flagged down the waitress and reminded her. They brought out the wrong food. The chicken cannelloni was downright disgusting and the spaghetti with meatballs was dry with hardly any sauce. Even if the food had been good (which it wasn't), it is way overpriced. We will never dine there again.

    Buca di Beppo - AlbuquerqueResponded on January 6, 2022Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future.

    Report
25. OT

    OpenTable Diner

    Denver

    1 review

    1.0

    1 review

    Dined on December 30, 2021

    overall1food4service1ambience1

    Made reservation and then when we showed up

    Buca di Beppo - AlbuquerqueResponded on January 6, 2022We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 27, 2021

    overall3food4service1ambience4

    Waiter was excellent, but apparently not enough cooks. Took almost 90 minutes to get salads and appetizers. Main course came just after.

    Buca di Beppo - AlbuquerqueResponded on January 6, 2022We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
27. PM

    PlacitasMen

    New Mexico

    13 reviews

    vip
    2.0

    13 reviews

    Dined on December 3, 2021

    overall2food1service3ambience3

    We dined here at Buca after a disappointing experience with carry-out on Christmas Day 2019. We were hopeful that they had turned things around and were willing to give them one more try. Sadly, it was not any better this time around. The service was extremely slow (which is understandable, as most restaurants are having trouble finding staff). However, our server was delightful. We certainly couldn't blame her for the restaurant's staffing situation. The food arrived and it seemed as if the lasagna was leftover from a previous day. It didn't taste very fresh, but there certainly was plenty of it. That has not changed: Buca gives enormous portions (which is appropriate, given their price point). This used to be such a wonderful place to go and have a night out: it had a very festive atmosphere and delicious food. Looking back on this most recent experience at Buca, the deserted parking lot and the fact that the restaurant only had a few tables should have been a sign: this restaurant's glory days seem to be in the past. It was our experience that Buca's quality took a nose dive when the chain was purchased by Planet Hollywood several years back. It was another victim of corporate acquisition that diluted quality for the sake of profits. Unfortunately, we won't be back. However, we have fond memories of many wonderful meals past at this restaurant in its better days.

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28. OT

    OpenTable Diner

    St. Louis

    3 reviews

    5.0

    3 reviews

    Dined on October 8, 2021

    overall5food5service5ambience5

    Love Buca di Beppo. I have been to other locations as well. Food and atmosphere is always good. Our server, Harry, at the Albuquerque location was exceptional. They were short-staffed like many restaurants. But that didn't bother Harry. He was the one of the best servers I have had!

    Buca di Beppo - AlbuquerqueResponded on October 21, 2021Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

    Report
29. HL

    HowardL

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on October 5, 2021

    overall5food5service5ambience5

    Great food - Large portions. Excellent table service.

    Buca di Beppo - AlbuquerqueResponded on October 9, 2021We're happy you enjoyed your meal and service at Buca di Beppo. Come dine with us again soon.

    Report
30. T

    Tazs

    1 review

    2.0

    1 review

    Dined on September 26, 2021

    overall2food1service5ambience3

    The food was very bland It was short staffed Very noisy Room was freezing However the waitress was very attentive and doing her best under the circumstances She had to go prepare a few of our entrees!!!!

    Buca di Beppo - AlbuquerqueResponded on October 9, 2021We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
31. OT

    OpenTable Diner

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined on September 19, 2021

    overall3food2service2ambience4

    Despite having reservations, the restaurant was running 30 minutes late on seating. Once we were seated, the server was very rushed. It was bare bones hospitality. We ordered a lasagna, which was very dry and overcooked. It was borderline gross. I will say the salad and desert were very good. I was very disappointed with the overall experience. I have been to Buca before and it was never like this.

    Buca di Beppo - AlbuquerqueResponded on September 20, 2021We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
32. MF

    MaryF

    New Mexico

    7 reviews

    vip
    1.0

    7 reviews

    Dined on September 18, 2021

    overall1food1service1ambience2

    My husband and I went to Buca di Beppo on a Friday night for date night. We were seated in a booth next to the kitchen. We didn’t have a wine list, but we just asked for a glass of Chianti. Fifteen minutes later when the server was asking to take our order, we mentioned we would just really like our wine, which still hadn’t arrived. She informed us that the bar was backed up. She later came back to tell us that they were out of the house Chianti. When we asked what else there was, she directed us to the menu that we had to scan with our phones, the first mention we had heard of this. No apologies were made for the bar being out of the Chianti, and we later realized she had upsold us, as there was a lower price Chianti available, not that she offered a substitute. We decided to order a bottle of wine, and when she came back 15 minutes later to tell us they were out of that wine, we decided not to have wine. At this point we had been sitting there for 45 minutes, no wine, no appetizers, nothing. The waitress was snippy and non-apologetic, and finally, we just walked out. We won’t go back. The prices also seemed exorbitant, especially $20.50 for a plate of bruschetta. We had reservations, yet we were sat next to the kitchen. And there was simply nothing redeeming about the restaurant. I’ve never walked out of a restaurant before in my life. But we walked out of Buca di Beppo last night. And we won’t be back. I get it that restaurants are struggling to hire good help right now, and my husband and I have both worked in the restaurant business, so we understand how difficult it can be to hire good help. But we also understand that servers exist on their tips. Our server seemed to have no concern for what her tip might be. Or for what our experience might be.

    Buca di Beppo - AlbuquerqueResponded on September 20, 2021We're sorry to hear about your dining experience on your recent visit. Thank you for taking the time to reach out to us. We'll be sure to share your review and feedback with our management team to address your concerns and improve our guest experience.

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33. OT

    OpenTable Diner

    New Mexico

    1 review

    2.0

    1 review

    Dined on September 5, 2021

    overall2food3service2ambience4

    Eh. Hostess forgot to write my daughters name on the birthday board even though I specifically called ahead to ask about it. When I asked if she could be added, the girl stared at me blankly and then said no. Well, alright. Two other names were on there, so I’m not sure why our name couldn’t be on there also, even though we were assured by phone that it would be. The waitress was nice, and tried. The place was severely understaffed, but we know that’s the case at many places and we’re good with it. Two of our seven people found hair in their food. We didn’t bother to say anything because the place was generally dusty and dirty, so we doubted the hair problem would be remedied. It’s fairly obvious management has let the cleaning slip. Bottom line, we got dinner and she got to have a birthday night out. We won’t be back, and judging from how empty the place was on a Saturday night, it appears that we aren’t the only ones giving up on Buca. If there’s nowhere else to eat, give it a go, but if there’s anywhere else with a halfway decent wait time, skip Buca and go somewhere clean with a nice hostess.

    Buca di Beppo - AlbuquerqueResponded on September 7, 2021Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future.

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34. SM

    SheilaM

    New Mexico

    3 reviews

    3.0

    3 reviews

    Dined on August 22, 2021

    overall3food3service3ambience3

    Sadly, not the Bucca i remember. They were out of a lot, food came out cold and the building smelled musty. I think they were short staffed.

    Buca di Beppo - AlbuquerqueResponded on August 26, 2021We apologize your meal did not meet your expectations. Our guests' feedback is highly valuable to us and will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
35. A

    Agagag

    New England

    23 reviews

    2.0

    23 reviews

    Dined on August 18, 2021

    overall2food1service4ambience4

    We had heard good things about Buca di Beppo, but were not impressed at all. The prices were crazy expensive and the taste of the food was just ok. Service was great, and it was quiet.

    Buca di Beppo - AlbuquerqueResponded on August 26, 2021We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
36. AP

    AnthonyP

    Los Angeles

    1 review

    1.0

    1 review

    Dined on August 8, 2021

    overall1food1service1ambience1

    It’s declining service food people buccas is not the buccas I used to go to in San Diego

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37. EY

    EdwardY

    Phoenix

    1 review

    5.0

    1 review

    Dined on August 7, 2021

    overall5food5service5ambience5

    Buca’s is always outstanding. Great wait staff (Rachel), and fantastic food!

    Buca di Beppo - AlbuquerqueResponded on August 8, 2021We appreciate you sharing such great feedback about Rachel. We look forward to seeing you again soon!

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38. OT

    OpenTable Diner

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on July 8, 2021

    overall5food5service5ambience5

    Great food snd services

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39. OT

    OpenTable Diner

    New Mexico

    1 review

    1.0

    1 review

    Dined on June 24, 2021

    overall1food3service1ambience5

    We came in excited to celebrate our sons birthday. The food was good, the service was slow but decent. We were grateful to have a coupon for a free slice of the chocolate layer cake. We ordered our dessert and we got a sad piece of chocolate cake that did not look like the picture at all. I mentioned it to our server Ryan and she herself expressed she was surprised that it was not the normal cake they serve but unfortunately that's what they give for the coupon. It was complete false advertisement and she had the attitude well you are getting a piece of cake for free so just be grateful. The principle of the matter is the coupon for a dessert was minor compared to the 187.00 tab. When we received the ticket we noticed the 15.00 cake was rung up and then removed, so after all we should have been served the cake that was on the menu. This took the false advertisement even further. When brining this up to our waitress, she became argumentative and rude. We asked to talk to the manager. Zoe the manager said she agreed it was false advertisement but there is nothing she could or would do about it. She then proceeded to say the cake on the picture was a 25.00 cake. However upon reviewing the menu there was no 25.00 so she basically lied to my husband to shut him up. There is no integrity in this business and it's clearly branched down to the employees. They have trained them well. This has nothing to do with the cake but the principle of the matter. False advertisement and poor customer service.

    Buca di Beppo - AlbuquerqueResponded on June 25, 2021We appreciate you for taking the time to reach out, as our customer's feedback is very important to us. We apologize for any inconvenience and we will be sure to share your thoughts with our team. Thank you!

    Report
40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 13, 2021

    overall5food5service5ambience5

    We went here for my 43rd birthday party. The service was perfect, the food was outstanding, and as usual the atmosphere was great. Bucca is always great for special occasions!

    Buca di Beppo - AlbuquerqueResponded on June 14, 2021Thanks for the rave review and for choosing Buca di Beppo to celebrate such a special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!

    Report