Brio Italian Grille - Southlake - Southlake Town Square

4.2
1866 Reviews
$30 and under
Italian
Brio Southlake is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to Southlake, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Southlake located in Southlake, TX – make your reservation or place an online order today!
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What 1866 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.1
service
4.3
ambience
4.0
value
Noise · Moderate
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T
vipTmq54
Dallas
59 reviews
Dined 2 days ago
Overall3food3service3ambience5

Food was very average. My husband and mother in law had Flatbreads …they were more cracker than bread. I had the salmon salad which was incredible. Bar service was very slow but food service was timely.

TF
TexasFoodGuy
Dallas
15 reviews
Dined 3 days ago
Overall3food2service3ambience4

The Marsala chicken I had was dry and the sauce tasted of nothing but salt.

GD
GaDcT
Dallas
3 reviews
Dined 3 days ago
Overall1food1service1ambience2

Made reservations on Open Table. Got there and was told they don't honor Open Table reservations. Hostess said she has asked managers several times to remove from Open Table service and they ignore her. After a delay we were seated. Atmosphere in restaurant was tense and heavy. Food was horrible. Mozzarella on bruschetta was old, tasted like it was purchased from sales bin at an old grocery store; balsamic was tasteless. Ordered Ravioli Di Bello, had a brine/vinegar taste, not sure if pasta had been cooked in old pasta water that had started to brine up, or if someone had added vinegar to the sauce instead of champagne. Also ordered the Pasta Brio, had giant tasteless rigatoni shells with a mystery sauce. After eating about a third of it, my husband spent the rest of the night in the bathroom. Server was very unfriendly and non attentive. We watched the other tables she was serving and they were also upset at her service (one table even went and found the manager to complain about her). We've been to other Brios over the years, Denver, Houston & Southlake about 10 years ago. In the past the food was very good, the atmosphere pleasant and the service great. But, not any longer! Watching the other people in the restaurant I would say they were all disappointed and disgusted. I think one reason people go here is because they take large parties. Brios needs a major change! Don't blame Covid, that is no reason for bad service and horrible food. If people think this is good Italian food, they need to go to a real Italian restaurant that knows how to cook!

Brio Italian Grille - Southlake - Southlake Town Square
Responded 2 days ago

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. If you would be willing to further discuss your experience, please reach out to us at brioitalian.co m/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

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DD
DaisyDub
Dallas
3 reviews
Dined 4 days ago
Overall3food3service4ambience3

This restaurant is not as nice as it used to be. The food was okay, the service was okay, the experience just okay. We won’t be returning any time soon.

Brio Italian Grille - Southlake - Southlake Town Square
Responded 2 days ago

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

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OT
OpenTable Diner
1 review
Dined 4 days ago
Overall3food3service2ambience3

Took a while yo get service

Brio Italian Grille - Southlake - Southlake Town Square
Responded 2 days ago

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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OT
OpenTable Diner
Dallas
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great food

Brio Italian Grille - Southlake - Southlake Town Square
Responded 2 days ago

We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

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OT
OpenTable Diner
1 review
Dined on October 15, 2021
Overall5food4service5ambience5

I worked on getting our business meeting organized I originally planned the meeting on Open Table. I ended up needing more seats than I could get online. I called and spoke with Becky the night manager and she was amazing! She gave a great experience and was awesome with every adjustment and getting up seated and ready as soon as we arrived.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 17, 2021

We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

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OT
OpenTable Diner
Dallas
3 reviews
Dined on October 15, 2021
Overall5food5service5ambience5

Food was good as always!!

JB
vipJamesBurlesonActor
Dallas
14 reviews
Dined on October 7, 2021
Overall5food5service5ambience4

Cannot wait to go back!!!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 16, 2021

We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

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CG
ChrisG
Dallas
8 reviews
Dined on October 6, 2021
Overall4food5service4ambience4

The six of us were celebrating our friend’s birthday. Our waitress was very friendly & took care of all of our requests. We come here often because we know we can count on the consistency of the food & service.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 8, 2021

We appreciate your loyalty & patronage. We hope to continue serving you and look forward to seeing you at your nearest Brio soon.

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OT
OpenTable Diner
Dallas
1 review
Dined on October 2, 2021
Overall1food1service2ambience1

Extremely loud. 15 year old birthday party with 10 screaming girls ruined my wife’s birthday celebration. Chicken Marsala was cold, tough and dry. Service was weak. Young server was way in over her head. Brio has been one of our favorites, but never coming back.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 8, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

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OT
OpenTable Diner
1 review
Dined on October 2, 2021
Overall4food4service4ambience4

Was very good. They were MUCH busier than they have been for a while which was nice to see. They handled the business very well. You could see the asst. manager and even chef delivering food and getting involved. Our waitress struggled some but we were ok with it since we were in no hurry. Nice to see it thrive after so long.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 8, 2021

We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

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LA
vipLisaA
Dallas
91 reviews
Dined on September 26, 2021
Overall4food4service4ambience4

We had never had brunch at Brio before and were not disappointed! My husband and I shared the vegetable egg scramble and French toast and our boys each had a pizza and the kids French toast. All the food was delicious and service was great, despite being very busy. We’ll definitely be back again when we’re in the area!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 8, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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JO
JessicaO
Dallas
14 reviews
Dined on September 25, 2021
Overall1food1service1ambience5

The service was slow, dirty multiple unbussed tables all around us. My raviolis came out ice cold in the center with hot sauce, obviously not prepared correctly. When I sent them back they were not brought out by a manager and no apology made. Also they were not even comped off our final bill. Our bill was dropped off without asking if we wanted another drink or if we wanted dessert. We will never return.

T
vipTraveler
Dallas
128 reviews
Dined on September 25, 2021
Overall3food3service1ambience5

We attended Southlake Art Festival (wow-what a neat thing!!) and went to Brio in Southlake for a lunch on the patio. The day was beautiful and we were the second party seated. The restaurant itself was empty at 11:15 am.

Our server came and things were OK for awhile, but then we didn't see her for a long time. By then, there were a few tables inside, but not enough that even if she had tables there, she couldn't handle them.

We resorted to asking other wait staff for wine, water, salt, pepper, etc., and about time to collect the dishes and present the check, Autumn showed up and tried to engage us in conversation.

Left a 15% tip - very rare for me these days - and we won't go back to Brio in Southlake. (That said, we love the one in Allen!)

Brio Italian Grille - Southlake - Southlake Town Square
Responded on October 8, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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TR
TRas
South Dakota
6 reviews
Dined on September 24, 2021
Overall2food3service1ambience3

We have been going to Brio for many, many, years. This experience was, by far, the worst ever. Yes-it was a busy Friday night, but it was like they only had one server for the whole restaurant. It took forever for him to come by. When he did, he only asked me, if I would like a drink—and then after I gave my drink order, started to walk away without asking the rest of the table, for their drink orders?!? Then he dropped off bread—no plates, no silverware, no water. He came back 15 minutes later to tell me that they don’t have merlot by the glass. (Well-gee, on a Friday night-crack open a bottle of a different merlot, and divide the cost per glass and sell that!!) He brought me a Cabernet, that tasted rancid. Then we saw him walking all over the restaurant with my husband’s drink and girls drinks. He passed us three times.🤦🏼‍♀️ Still no bread plates, silverware or water. Finally my husband went walking around to empty tables and grabbing bread plates and silverware for us. We had to flag him down to put in our orders. We were there for SO LONG without water, or our orders taken. I mean exceptionally long. I’m not a complainer. It was really, really bad. We won’t be back for a long time.

OT
OpenTable Diner
Dallas
1 review
Dined on September 23, 2021
Overall4food5service4ambience5

Food was great. Sad we didn’t have the crackers along with the bread.

TT
vipTexasTrojan
Dallas
130 reviews
Dined on September 22, 2021
Overall2food4service2ambience2

Short staffed,waited forever to be attended too, good food.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 24, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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CB
vipChrisB
Dallas
4 reviews
Dined on September 22, 2021
Overall3food3service3ambience4

Great patio setting. Even though understaffed service was good. Food was decent, but not as good as in the past.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 24, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

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OT
OpenTable Diner
1 review
Dined on September 19, 2021
Overall1food2service1ambience1

Well apparently Brio went bankrupt and was bought by a new company. They no longer serve the flatbread or pumpernickel with the bread basket. I made a reservation 6 days in advance and specifically requested the back dining area because it is a quieter room. One of our guests has a hearing loss and background restaurant noise makes it hard for him to hear. Our waitress was unkept and unfriendly. She brought one basket of bread for a table of 6. Really?. We will never go here again. I give them 1 year of poor service like this before they go out of business. Also, the restaurant was dirty. Look up and clean the ledges and lights folks.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 24, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

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T
vipThe3
Central Coast
19 reviews
Dined on September 16, 2021
Overall3food3service2ambience4

One of our favorite spots was disappointing tonight. Server was trying to manage too many tables due to a large party. Wedge salad was awesome as usual. Meal request came out backwards.
We will still go back, just not the usual experience.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 24, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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G
Gigi
Dallas
15 reviews
Dined on September 9, 2021
Overall3food4service2ambience3

Understaffed so poor service.
Portions have been cut for lunch recently.
Give yourself plenty of time !

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 14, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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LK
vipLKWILDCAT
Dallas
19 reviews
Dined on September 3, 2021
Overall5food5service5ambience5

The medallions are superb! Ashay was attentive and polite, very good service.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 8, 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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KS
vipKarenS
Dallas
12 reviews
Dined on September 3, 2021
Overall5food5service5ambience5

The food and service were excellent!!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 8, 2021

We work hard to provide a great experience for our guests and are happy to see that was evident on your visit! Thank you for sharing. We hope to see you again soon.

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OT
OpenTable Diner
Salt Lake City
5 reviews
Dined on August 28, 2021
Overall5food5service5ambience5

Excelente servicio y comida muy buena!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on September 1, 2021

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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OT
OpenTable Diner
Chicago
15 reviews
Dined on August 27, 2021
Overall3food2service5ambience5

3rd time here and ordered same meal each time. First was amazing! Second had to send fish back because the chicken was so over cooked. That time the waiter was nice intoxicated to the point management sent him away. This time, my third time, the dish was just okay at best. Spent about $100 on 2 people and expect for that money for the meal to be much better, especially since I’m sure they can do it.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 28, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

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BN
vipBrianN
Dallas
54 reviews
Dined on August 27, 2021
Overall3food3service2ambience2

Sad. It’s just a food mill now. Entire order hits the table at once. They want you out in 45 mins. Last time for us.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 28, 2021

Hi Brian. We appreciate your visit and apologize we did not meet your expectations. We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management.

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P
vipProbablynotreturning
Dallas
19 reviews
Dined on August 26, 2021
Overall3food3service2ambience5

Waiter seemed distracted , saw him many times on his phone was my 1st time there .. will also be my last time there

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 27, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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K
Kathleen
1 review
Dined on August 24, 2021
Overall1food1service1ambience2

Service was horrible! Waited over two hours for our food. No apologies from the waitress or the manager. Had tables all around us served dinner and dessert and we still hadn't received our food.

No follow-up post delivery of the food that was incredibly bland and cold. The spaghetti Bolognese could have been straight out of a Ragu jar. We never received additional bread or ice that was requested.

Noise level was off the charts. Our waitress managed to completely clear a table by pulling everything on it onto the floor. We couldn't even have a conversation with the people across our table.

I would never recommend this restaurant!!!!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 26, 2021

Hi Kathleen, we're sorry to hear our service and food was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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MA
vipMarkA
Baltimore
25 reviews
Dined on August 24, 2021
Overall5food5service5ambience5

We had a fantastic meal! Bailey was an excellent server and was very attentive to our needs!

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 26, 2021

Hi Mark! We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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c
cleo
Dallas
4 reviews
Dined on August 22, 2021
Overall3food3service3ambience4

We've dined at Brio several times. The past couple of times the food was extremely salty.
This last time the service was poor. Table not properly set up; had to ask for silverware and plates. Empty plates not removed. The salad had old lettuce (browning edges). Not a good day.

In the past, food and service were wonderful. Has management and the chef changed?

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 26, 2021

Hi Cleo, we are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

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RH
RustyH
Dallas
2 reviews
Dined on August 21, 2021
Overall4food5service3ambience4

Today dinner showed up before the Appetizer did, and the service was not as good as it normally is

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 26, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

Report
PS
PeterS
Dallas
6 reviews
Dined on August 20, 2021
Overall2food2service4ambience3

We had not been to Brio since pre COVID but both my wife & I remember Brio as a place we used to really enjoy going with a deep menu and good food. Not sure what has happened buy the menu was relatively thin and the food was just OK. Don't plan to go back again. :(

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 22, 2021

We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management. We hope to serve you again.

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OT
OpenTable Diner
Dallas
1 review
Dined on August 19, 2021
Overall3food3service3ambience4

The Calamari was rubbery and not as good as expected. It was tasteless. However, the New York steak and Caesar salad was enjoyed by my family.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 22, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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AS
AnnaS
1 review
Dined on August 14, 2021
Overall4food5service4ambience4

I usually love Brio, but this was not my best dining experience there. It was really loud so it was difficult to converse at a table of 2. The food was delicious as always, our server was attentive when she was at our table (although that was not very often), and service was extremely slow. Our dinner took 2.5 hrs from start to finish, which was fine since I was catching up with an old friend, but had I been with my family, my kids would not have been able to be that patient! Maybe this is the new Covid norm. I will definitely be back, but probably not during prime dining hrs on a weekend.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 22, 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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SP
SamP
Dallas
4 reviews
Dined on August 14, 2021
Overall4food5service4ambience5

We had a small family reunion and Brio was able to accommodate our group of 9. We apparently had 2 waiters but not sure they communicated well. I believe the young lady taking our drink order must have been new as she had to ask some unusual questions when we ordered. To her defense she wasn't of age to drink. The food was delicious, some of the best for many of us, but very slow coming out. I'd highly recommend the Ravioli Di Bello....magnifico!!! The checks were also a bit slow coming out to us too. Perhaps we'll go another night - other than Saturday night - and maybe it won't be as slow.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 22, 2021

Thank you for celebrating with us at Brio Italian Grille! We appreciate you sharing your experience with us and hope you visit us again soon.

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OT
OpenTable Diner
Miami
2 reviews
Dined on August 13, 2021
Overall5food5service5ambience5

Had a wonderful experience at Brio. Our food was beautifully presented and the flavor was outstanding. Ronnie, our server was excellent. He was friendly and attentive. Matter of fact, all of the wait staff we engaged with were absolutely delightful.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 20, 2021

We aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Ronnie. We look forward to serving you again.

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MS
MarkS
Dallas
2 reviews
Dined on August 13, 2021
Overall4food4service5ambience4

Got one of our three meals wrong. was able to get the right meal in about 5 minutes.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 20, 2021

We're glad to hear that our staff was able to fix this mistake. We're glad you enjoyed your meal and hope to see you again soon.

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CS
vipConnieS
San Francisco
9 reviews
Dined on August 13, 2021
Overall3food2service3ambience3

Pasta was stuck together and not as good as usual.

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 20, 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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S
vipSunshine
Dallas
3 reviews
Dined on August 8, 2021
Overall2food3service2ambience4

The greeter located at the front was very rude. He told me he didn't know when I will get seated and I had reservations. I ordered medium well lamb chops and they came out rare.. I asked them to make them medium well and they came out well done. They were tough to chew. Lamb chops should be tender. I will stick to Perrys Steakhouse

Brio Italian Grille - Southlake - Southlake Town Square
Responded on August 13, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

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FAQs

Brio Italian Grille - Southlake - Southlake Town Square offers takeout which you can order by calling the restaurant at (817) 310-3136.

Brio Italian Grille - Southlake - Southlake Town Square is rated 4.2 stars by 1866 OpenTable diners.

Brio Italian Grille - Southlake - Southlake Town Square does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Brio Italian Grille - Southlake - Southlake Town Square