Brio Italian Grille - Naples - Waterside

Brio Italian Grille - Naples - Waterside reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marilyn

   Orange County2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. I ordered the salmon and it always comes out perfect.
   

   Is this helpful?

2. S

   Sharon VIP

   New York City11 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we sat in a booth in the bar area and we had a really nice experience very nice waiter, Jamie(sp?)He was very knowledgeable and helpful as were the food runners. The manager stopped by to check our table, which we appreciate it.
   

   Is this helpful?

3. M

   Mike VIP

   New York City21 reviews

   4.0

   Dined on April 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good food and service, though they had limited access to the facility due to being shortstaffed
   

   Is this helpful?

4. FV

   FrankV VIP

   Orlando16 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Discontinued complimentary sourdough bead service. Now they charge for bread slices. Fried calamari as well as other plates were just warm and not hot .
   

   Is this helpful?

5. M

   Michele VIP

   Columbus28 reviews

   4.0

   Dined on April 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a wonderful time dining at Brio. Our excellent waiter was quite personable and helpful. He was attentive and did not rush us at all. The inside dining was not full so we had an easy time conversing at the table. I thought the bread was overpriced.
   

   Is this helpful?

6. N

   Nancy

   Naples31 reviews

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Consistently good food! Nice menu with a variety of selection’s for even the pickiest of eaters. My go to is Carpaccio ! My husband and granddaughter had the crab cake special . Yummy
   

   • 

   Is this helpful?

7. H

   Holly VIP

   Chicago99 reviews

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   I waited 24 hours to hear back from the Restaurant regarding my private message outlining our terrible experience at the Waterside Brio, but having not heard back from them. Hence, I will advise OpenTable members to avoid this location. The selection of our table, in back corner, a booth with no table linens as compared to table and chair dining was coupled with a server and runner with terrible attitudes ruined our experience. These 2 young ladies should go back to customer service training immediately or exit the industry. It is unreasonable to received a starter prior to receiving drinks. When the manager finally offered to check the status, he never returned. We had to fight to get a basket of bread, byw there is a charge, no problem, but diners should not have to beg for it in a timely manner. Also, after receiving our entre' the server never returned to check on us, invite us to order a 2nd cocktail or even a dessert. Don't be swayed by the inviting patio, the hostesses are very selective as to who is invited to sit there, and servers inside are clearly unhappy to be there. The end.
   

   Is this helpful?

8. T

   Toni VIP

   Naples284 reviews

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Katherine was a breath of fresh air on the Naples restaurant scene. She was pleasant, warm, welcoming and professional. A very different experience from our last visit to Brio a few weeks ago. I would hire her in a heartbeat.
   

   Is this helpful?

9. D

   Donald

   Greater Boston8 reviews

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Used to Ike Brio and Bravo and would got to both often. However, now that they are charging for bread, forget about it. Won’t go back to either. They profess themselves to be Somewhat of an Italian leaning!!! Well, learn about the Western European culture: charging for bread!!!! WHAT!!! Since they do not understand that culture , let me speak with an Eastern inflection!!! Sayonara!!! Look for me and my family at Aldo’s, DiJulios or Parmesan Pete’s!! All 3 are way better, and fantastic meal included bread!!!!
   

   Is this helpful?

10. D

    Debra VIP

    Greater Boston30 reviews

    4.0

    Dined on April 22, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Food tasty though not great portions. Great outdoor setting.
    

    Is this helpful?