Brio Italian Grille - Kansas City - Country Club Plaza

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1. JW

   JonathanW

   Kansas City

   23 reviews

   vip
   1.0

   23 reviews

   Dined 2 days ago

   overall1food3service1ambience1

   Understaffed. Undertrained. I could list 30 issues we had, but it isn’t worth the time, we just won’t ever go back.

   Report
2. MG

   MauiGirl

   Kansas City

   8 reviews

   vip
   2.0

   8 reviews

   Dined 2 days ago

   overall2food4service1ambience2

   Brios used to be one of my very favorite restaurants prior to Covid. I haven’t been back in a few years, and was very disappointed on this return visit. Prices have gone way up. Some items are 40 to 50% higher than they were 2 to 3 years ago. Service was awful. It took 15 minutes just to get water and I had to get up and ask someone to bring it to us. The wine glasses were filthy and had to be replaced. I asked for a serving spoon that never came. It took an hour and five minutes for us to get our meal after ordering even though we told the waiter that two people in our group had another event to get to. The food tasted good, but the prices did not match the service or ambience of the restaurant. We had family visiting from our of town. The poor service dampened the joy of our reunion and evening.

   Report
3. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Thanks for making my friends birthday so special!

   Report
4. KR

   KristinaR

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   overall2food2service1ambience4

   We were seated immediately but when yet not served for 10 minutes, I walked to the host and let her know. Another five minutes or more later, I let her know again. Someone did show up a couple minutes, and we put our ebtore order in. Mostly flawless except

   Report
5. OT

   OpenTable Diner

   Kansas City

   1 review

   3.0

   1 review

   Dined on January 21, 2023

   overall3food3service2ambience4

   It was very good. A nice Friday dinner.

   Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

   Report
6. SJ

   SamanthaJ

   1 review

   3.0

   1 review

   Dined on January 21, 2023

   overall3food3service2ambience5

   The main course was DELISCIOUS! The fresh bread was warm but tasteless. The dessert was very lack luster. Wait staff is all super nice however very little check in service with your waiter for refills. I would go again but wouldn't divulge in desserts.

   Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

   Report
7. OT

   OpenTable Diner

   Kansas City

   1 review

   2.0

   1 review

   Dined on January 21, 2023

   overall2food3service2ambience1

   Waiter brought the wrong wine to our table and then took 15 min to get the correct wine to our table. He wanted to take our order before we even had our drinks! Service was slow. We ordered a salad with our dinner and they both came at the same time rather than the salad first. He never asked how we were doing during the meal. Food was so so and not worth the price we paid. It was very bright in the restaurant too. A little darker would have been more ambient.

   Report
8. OT

   OpenTable Diner

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined on January 16, 2023

   overall3food5service1ambience3

   Service was TERRIBLE! After being seated…waitress was a no-show. After waiting 15 mins…Finally asked host if we had someone assigned to our table. After another 5 mins waitress finally showed up. Wine came quickly…salad and entree also served promptly (by someone besides or server…but plates were almost thrown at us). Plates were also cleared promptly…by someone besides our server. Server was missing again. Never got water glasses refilled…they were empty halfway thru dinner. Never got asked if we wanted desert…never arrived with check. After waiting another 15 mins after wine glasses were empty…we finally asked manager for our check. Restaurant seemed worn over all. Glasses were water spotted. Logo was plate was almost rubbed off. On a positive note…food was very good…salads fresh…entree hot and tasty.

   Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We are very sorry about your experience and appreciate your feedback. If you would be willing to further discuss your experience, please reach out to us at brioitalian.c om/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

   Report
9. D

   Disappointed

   1 review

   1.0

   1 review

   Dined on January 15, 2023

   overall1food3service1ambience2

   Not a good experience. Made reservations for a special occasion. Slow / poor service. Forgotten about most of the evening. Food is good but pricey for what you get. No bartender on duty. Told by server that we could order wine only but she would have to get it and then later that she should “get a good tip”.

   Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We are very sorry about your experience and appreciate your feedback. If you would be willing to further discuss your experience, please reach out to us at brioitalian.c om/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

   Report
10. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food2service3ambience5

    It was a birthday I will say that our server was great at getting everyone’s orders, correct OK but was not really attentive since we were on the second floor and I believe majority of her tables were down on the first floor, which is horrible for her. And I will say that the food was not as great as it usually is on this day everything was a little under par.

    Report
11. B

    Brooke

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food2service3ambience2

    Seemed to be unorganized and low on staff. Long waits for everything even with a reservation.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
12. MC

    MichelleC

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food4service4ambience1

    It is so loud on the first floor. On top of that they had dance style music cranked up. You could not talk to the person sitting right next to you.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 23, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
13. MB

    MomBred

    Kansas City

    4 reviews

    3.0

    4 reviews

    Dined on January 8, 2023

    overall3food5service2ambience3

    Went on a Sunday afternoon to celebrate a birthday. The dining room was fairly empty 6-8 tables of guests. It took us 15 minutes to place and drink order and another 15 or more to get the complimentary bread. Seemed like a long time given they were not busy. Once we got our bread, the meals came out in good time. Everyone enjoyed the selection and their choices. We were not even asked if we would like dessert. The service just seems to be the issue.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
14. K

    Kari

    Kansas City

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food3service1ambience1

    Took 45 minutes to get our drinks. WIne glass was very dirty. One of us had to go to the bar to explain to bartender what he ordered. Was not offered dessert.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

    Report
15. PT

    PaulaT

    1 review

    1.0

    1 review

    Dined on January 4, 2023

    overall1food1service1ambience5

    Brios you have gone down hill my salad was not fresh like Years before and I used you exclusively for my company Aveta Kc catered tonour monthly meetings at Metro Med location and when inasked the new waiter a question he answered wrong without getting info right away fish smelled bad and my flat bread with the seasoning was brought out stale and cold next time cancely reservation spent alot of effort getting there.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
16. CR

    ChrissyR

    Kansas City

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 2, 2023

    overall2food1service2ambience1

    Our food was overly dry & literally tasteless. Our glasses were so dirty that we had to exchange them. Pretty sure they hadn’t been washed between customers. Overall very disappointing. I only gave a 2 bc of our waiter otherwise would’ve been 1’s.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

    Report
17. S

    Sarah

    Charlotte

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food1service3ambience3

    The restaurant was very short staffed but our waitress was doing her best. The food was terrible - salads had brown lettuce, tomatoes in caprese were frozen. Very disappointing.

    Report
18. LG

    LGdiner

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food2service1ambience3

    Hard to say a good thing about our experience... Our drinks took over a half hour to come from the bar, our appetizer was burned, they left scallops off one of our entrees that was a shrimp and scallop pasta dinner. The restaurant was at half capacity so staff was not taxed and our waiter did help the situation either. Our family certainly won't be back.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
19. CD

    ChadD

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Great service, friendly people! The food was great! The server was very friendly and went out of her way to make sure we had a good experience.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
20. SP

    StevenP

    Kansas City

    5 reviews

    5.0

    5 reviews

    Dined on January 1, 2023

    overall5food4service5ambience5

    Everything was fine except for the mashed potatoes: stiff and cold.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience4

    Menu food and service were great.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
22. D

    Disappointed

    Kansas City

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food2service3ambience5

    Staff needs training on how to handle complaints. There was plastic wrap in the beef carpaccio. We told the server, she took the plate and didn’t say anything about it again. Until we were almost done with our entrees, then I asked if she spoke to the manager about it. She said yes she did. I said we wanted another beef carpaccio. I tried to be understanding and suggested we could just do a half order. She then said they didn’t have any half orders left. I said okayyyyyyy, do you have full orders? She said yes, and I said, well we will have a full order then… the manager never came to the table. At the end she asked it it was better than the previous carpaccio. The one with trash in it?! Yes, it was better. A solution should have been offered as well as an apology. Very disappointing.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

    Report
23. MM

    MariaM

    Denver

    1 review

    3.0

    1 review

    Dined on December 30, 2022

    overall3food4service3ambience2

    The booth we sat in was broken. Just in the dining room on the right, 2d booth. I had to sit on the far side of the seat because the middle was caved in. I should have asked for another seat. I also ordered a Manhattan that wasn't the best. Food however was very good and service was fine.

    Brio Italian Grille - Kansas City - Country Club PlazaResponded on January 14, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
24. KH

    KyleH

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food4service5ambience5

    If you’ve never eaten at Brio before, you owe it to yourself to give it a try the next time you’re searching for a great Italian restaurant, such as this. Excellent place with excellent food. I highly recommend it.

    Report
25. PC

    PCRowan

    Kansas City

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Spectacular late Christmas dinner. Very attentive service and delicious food. The salmon fresca was amazing and savory.

    Report
26. MA

    MATT

    Kansas City

    1 review

    2.0

    1 review

    Dined on December 28, 2022

    overall2food4service1ambience4

    Had a reservation at 7, got seated a few minutes after 7, no big deal there. Got sat, and then waited nearly 15 minutes for the server. 2 different parties that were sat after us received waters and bread and we still had not been acknowledged. The server did apologize for the wait and brought us water, but no bread. Also, we had no silverware when the bread did come out and then didn't see the server again for several more minutes. Food came out, mine was good, but my friends pasta was very chewy. We love Brio, but this was definitely our worst experience yet.

    Report
27. LK

    LauraK

    Kansas City

    2 reviews

    1.0

    2 reviews

    Dined on December 28, 2022

    overall1food2service1ambience3

    Poor experience. Booked a party of 9 on open table. I wish the restaurant wouldn’t have accepted a large party reservation if they could’ve have accommodated it. Seated 20 min late, fine. Didn’t get waters until after main food was served- after appetizers. Other drinks came later. Many drinks and foods “not restocked since Christmas”. Recommend perhaps avoiding this restaurant during the holiday season?

    Report
28. JK

    JenjyK

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined on December 28, 2022

    overall2food2service1ambience2

    This was a very disappointing experience for our family. We had been looking foward to taking the kids to a nice dinner out on the Plaza and frankly were mortified at the level of service (or lack of service) as well as the quality of the food. In the end, we asked to speak to a manager. After waiting for at least ten minutes and the manager never bothering to appear (par for the course - see note above regarding service) we left. You shouldn't pay $30 for mediocre pasta and be treated this way. Do not bother - there are plenty of other restaurants on the Plaza that will give you much more in return for a pricey dinner.

    Report
29. DL

    DanielL

    Kansas City

    2 reviews

    3.0

    2 reviews

    Dined on December 27, 2022

    overall3food4service2ambience3

    Took over a 20 minutes to place a drink order and another 20 minutes to get the drinks. Bread was offered and then had to be requested to obtain. Salads were served after main course. Drinks were refilled frequently once delivered, but overall, it felt like we were ignored for the first 45 minutes we sat there.

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30. OT

    OpenTable Diner

    Omaha

    1 review

    3.0

    1 review

    Dined on December 27, 2022

    overall3food2service3ambience3

    Very short staffed. Our server did the best he could

    Report
31. JE

    JasonE

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on December 27, 2022

    overall3food4service3ambience3

    Had reservations and was seated about 20 min after scheduled time. Took a bit to get drinks. Had to ask for knife and plates and napkins for the bread. Took about 45 min to get food for five. Had to ask for water refills which took more time. Server was nice and apologized, just overwhelmed I guess. Food was good and hot.

    Report
32. SL

    SarahLamcaster

    1 review

    1.0

    1 review

    Dined on December 27, 2022

    overall1food1service3ambience1

    The bar was closed so no one could sit at bar because there was 1 bartender for the entire restaurant and they were also a server. The were overbooked on the reservations. It took 2 hours for us to get our food and we waited an hour and a half for our drinks only for the server to tell us we had to pick different drinks bc they couldn’t make them. The server was great though! She was the hostess for the night and they had to make her our server bc no one else could do it. She communicated what was going on and kept us informed

    Report
33. BS

    BelindaS

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food3service1ambience1

    We had a terrible experience for our Christmas festivities, the service was awful, they brought the wrong wine, then we never saw anyone to replace it for 25 minutes, the salad did not come out before the meal. The restaurant was absolutely freezing, we were so cold. This is not what I expect from a reservation I made 2 months ago at a restaurant on the Plaza.

    Report
34. RR

    RyanR

    Los Angeles

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food2service1ambience2

    Family gathering for holiday. No bartender so a server was waiting tables and tending to bar. Waited so long for drinks and food. Food was cold. Not returning to Brio.

    Report
35. RC

    RachelC

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food2service1ambience3

    Poor service and quality probably due to it being the day after Christmas. But service took a long time. Tall glass cups were brought to small children rather than children’s cups. Server forgot soup and salad. Was told we could not order alcohol because the bartender was missing. Food was mediocre. Restaurant was cold. It was disappointing as we were there for a birthday celebration and it was not a nice experience.

    Report
36. CC

    ChristiC

    Kansas City

    3 reviews

    1.0

    3 reviews

    Dined on December 26, 2022

    overall1food1service4ambience4

    2 servers for the whole lunch shift. Lunch took 2.5 hours. Extremely short staffed. No bartender on duty so could not order drinks.

    Report
37. OT

    OpenTable Diner

    Kansas City

    14 reviews

    vip
    3.0

    14 reviews

    Dined on December 25, 2022

    overall3food2service4ambience2

    The restaurant was extremely cold. Many people wore coats while they ate. The upstairs fireplace area was closed due to the cold too. Very disappointed in the quality of our food. Only one of our group of four liked his meal. Used to love eating here. Probably won’t return.

    Report
38. R

    Ralpher

    Kansas City

    54 reviews

    4.0

    54 reviews

    Dined on December 25, 2022

    overall4food4service4ambience5

    Soon after we were seated our server took our drink order. One of us asked for a Gin and Tonic, specifying a brand of gin which is not rare or unusual. Turns out the did not have that gin and instead offered him a citrus-infused gin that worked well in a Gin and Tonic. We then ordered our entry. The food was flavorful and the temperature was as expected. The service was good and efficient.

    Report
39. l

    lorim

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food5service1ambience1

    Very cold inside.server never cleared plates. Had to box my own food.he never checked back.

    Report
40. KC

    KCgirl

    Kansas City

    10 reviews

    3.0

    10 reviews

    Dined on December 25, 2022

    overall3food5service3ambience4

    We had a lovely evening with family. Our order was lost, therefore, it took over an hour before our dinner was served. The server was very nice and the food was delicious.

    Report