Bravo Italian Kitchen - Kansas City - Zona Rosa

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1. OT

   OpenTable Diner

   Kansas City

   20 reviews

   3.0

   20 reviews

   Dined 2 days ago

   overall3food5service2ambience4

   I realize staffing or lack of is an issue but the service tonight was so... slow.

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2. OT

   OpenTable Diner

   Washington DC

   6 reviews

   vip
   2.0

   6 reviews

   Dined 7 days ago

   overall2food4service1ambience4

   Food is great. Service is not. They got my wine order wrong and rather than fixing it right away, the waitress told me the bartender did not make a mistake and it was what I ordered. When I finally spoke to a manager, she had the bartender come to my table and pour the wine I ordered from the bottle. They were clearly different in color and certainly in taste. I’m glad the manager fixed their error, but the right response would’ve been to fix it immediately rather than basically tell me, the customer, that I was wrong. In addition, we waited 50 minutes for our food, and when it came, it was lukewarm and clear it had been sitting on the counter for a long while. While I love the food and ambiance here most of the time, the service is horrible.

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3. R

   Ringley

   Kansas City

   371 reviews

   vip
   1.0

   371 reviews

   Dined on January 2, 2023

   overall1food1service5ambience5

   Our food was less than satisfactory We ordered shrimp / pasta & Chicken Scalaouni The amount of food on our plates was 1/4 of every dinner

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4. AR

   AlejandraR

   1 review

   3.0

   1 review

   Dined on January 1, 2023

   overall3food3service4ambience3

   Made us wait over 30 minutes even with reservation. They said they were waiting for 2 tables to become available to put them together to fit our 5 people, but we had already reserved for 5. So in my opinion, it should have been ready. Beyond that the service was great by the waiter. He was quick, attentive, and brought us drinks filled to the rim.

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5. TE

   TammyE

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food5service5ambience4

   Wyatt, our sever, was knowledgeable about the menu, positive and attentive. Early dinner for New Years and did not disappoint.

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6. OT

   OpenTable Diner

   Kansas City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on December 29, 2022

   overall5food5service5ambience5

   Good night delish food.

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7. VW

   VWDilBr

   Kansas City

   40 reviews

   vip
   2.0

   40 reviews

   Dined on December 28, 2022

   overall2food3service1ambience4

   Nice atmosphere, food good, service needs improvement

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8. OT

   OpenTable Diner

   Kansas City

   1 review

   3.0

   1 review

   Dined on December 26, 2022

   overall3food3service1ambience5

   Was promptly sat at the time of our reservation. Was greeted by the waitress Maleah. She was polite but seemed more interested in arranging glasses and cleaning g the service area than she was on attending us. I had to ask for a refills on my drink. Our food took about 45 minutes to arrive and when it did our pasta was dried out and stuck together and the Alfredo sauce had developed a film across the top. The food was still warm but was not hot as if it had been sitting in the window for an extended period. A waitress other than ours delivered our meals even though our waitress was standing by the serving bar. I mentioned to our waitress that our food seemed to have been sitting for a bit and she muttered an apology. I would have asked to speak to a manager but we had an engagement to attend and we were running short on time

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9. OT

   OpenTable Diner

   Kansas City

   1 review

   vip
   1.0

   1 review

   Dined on December 26, 2022

   overall1food2service1ambience1

   A decade ago this restaurant was great. Now the interior is dated and not well maintained. We arrived for our reservation at 5:30 and it took about 20 minutes to get our order taken. The first drinks arrived from the bar and the white sangria was awful. We then waited 45 minutes for our order to come out. The salad I ordered as an appetizer came out with the entrees. Both salads had almost no dressing on them. The waiter, while nice, had zero clue that we were waiting as long as we did and while he was apologetic they did nothing to compensate for how long it took. Bravo isn’t awesome, but it used to decent. It has fallen below that and we most likely won’t be returning.

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10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service1ambience3

    Just a very blah, uncaring experience

    Report
11. c

    cks5

    Kansas City

    1 review

    1.0

    1 review

    Dined on December 21, 2022

    overall1food1service1ambience2

    Waiter was awful never refilled our drinks did not check on us once we had to ask for silverware. I had half of my food left and he asked if we wanted dessert and we said no and he took my food - he did not ask if I wanted a box! The WORST service Ever! We will never go back and I am so glad I used a gift card!! Horrible good horrible service!!! I would not have taken my food to go anyway!

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12. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 20, 2022

    overall4food4service2ambience4

    We got seated right away but from there on it was slow-mo. When we ordered a dessert to took forever!!!

    Report
13. MS

    MichaelS

    Kansas City

    37 reviews

    vip
    3.0

    37 reviews

    Dined on December 20, 2022

    overall3food3service4ambience4

    Our server, Chelsi, was delightful and did her best. I think Bravo is understaffed like everyone else. The food was average. One dish came out cold and we just sent it back. The other dishes were good but you tell they had been sitting for a while before being brought to the table. My pasta dish was supposed to be spicy and while it was good - not one ounce of spice.

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14. AR

    AmandaR

    Kansas City

    41 reviews

    3.0

    41 reviews

    Dined on December 11, 2022

    overall3food4service1ambience3

    Server lost ticket but the food was still great!

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15. OT

    OpenTable Diner

    Washington DC

    7 reviews

    vip
    3.0

    7 reviews

    Dined on December 4, 2022

    overall3food4service3ambience2

    We normally have a GREAT experience at Bravo, but it may depend on the night. Saturday nights at top capacity tend to show some of the problems. Still recommend this restaurant, because the food is good and the service is normally great, but try it on a weeknight or at an off peak time.

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16. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 3, 2022

    overall2food2service2ambience3

    Food is bland. Service is awful

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17. KM

    KayM

    Kansas City

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 2, 2022

    overall5food5service5ambience4

    There are three parties table while we were there but service didn’t suffer. Wait staff and kitchen is doing such a great job. Food is as expected.

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18. MS

    MycaS

    1 review

    5.0

    1 review

    Dined on November 25, 2022

    overall5food5service4ambience5

    Fried ravioli, chicken Alfredo, cheesecake were amazing! Fast service!

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19. t

    tickled10

    Kansas City

    28 reviews

    vip
    5.0

    28 reviews

    Dined on November 18, 2022

    overall5food5service5ambience5

    Always good!

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20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on October 30, 2022

    overall1food1service1ambience4

    We were sat at our reservation time. Our server took about 10 minutes to bring us water. We could see our food sitting out for about 5 minutes before someone actually picked it up from the kitchen. Based on the pace our server moved we felt rushed out (skipped apps, salads, and dessert).

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21. RL

    RhondaL

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on October 7, 2022

    overall5food5service5ambience5

    We went for my Boyfriends birthday. I use to go a lot, but he had never been there and thinks Italian Restaurants are generally over priced for the quality and quantity of food you get. Boy did Bravo change his mind! Both our dished were delicious and our waitress was fantastic. We will be back again soon!

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22. DA

    DavidA

    Chicago

    13 reviews

    5.0

    13 reviews

    Dined on October 6, 2022

    overall5food5service5ambience5

    Great night out for dinner. Service was great and timely all of the food came out hot and delicious m. Will definitely dine here again.

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23. MB

    MistyB

    Kansas City

    4 reviews

    5.0

    4 reviews

    Dined on October 1, 2022

    overall5food5service5ambience5

    Homecoming

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24. L

    Landsbergs

    Kansas City

    136 reviews

    vip
    5.0

    136 reviews

    Dined on October 1, 2022

    overall5food5service5ambience5

    We especially appreciated dining outdoors it was a great evening! Our server Brett was just fabulous! I sure miss the lobster ravioli you used to have on your menu! Jerri

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25. SA

    SteveA

    Kansas City

    16 reviews

    vip
    3.0

    16 reviews

    Dined on September 24, 2022

    overall3food3service1ambience3

    It just gets worse each time. We keep thinking it will change back to how it used to be, but no such luck. We let them know our 8-year-old was celebrating her birthday. She had on a birthday tiara and sash, but there was zero acknowledgment that she chose to celebrate her birthday meal there. We were seated more than an hour and a half before our food came. Bravo’s, thanks for the times we enjoyed meals there, but we’re done coming back based on what used to be. We wish you well with other guests.

    Report
26. MS

    MSPlaza

    Kansas City

    34 reviews

    vip
    5.0

    34 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    Great food and great service.

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27. OT

    OpenTable Diner

    Kansas City

    15 reviews

    vip
    5.0

    15 reviews

    Dined on August 27, 2022

    overall5food5service5ambience5

    Birthday celebration, our waiter was amazing and accommodating!

    Report
28. OT

    OpenTable Diner

    Kansas City

    1 review

    2.0

    1 review

    Dined on August 26, 2022

    overall2food3service2ambience4

    Seating was quick, service was lagging and it took over an hour for 2 basic spaghetti dinners. Excuse was there is a large party in the back. Clearly there needs to be managed in the kitchen. Had to flag down the waitress for anything needed, like smother glass of wine. It will be quite awhile if- when returning here.

    Report
29. m

    my1choice

    Kansas City

    33 reviews

    5.0

    33 reviews

    Dined on August 20, 2022

    overall5food5service5ambience5

    Good selection of pasta, chicken, salmon, beef and veal. Soup, salads, warm bread were served promptly. Waiter was well trained and provided fast.service.

    Report
30. B

    Bsmallz

    Kansas City

    1 review

    5.0

    1 review

    Dined on August 13, 2022

    overall5food5service5ambience5

    We opted for patio seating and enjoyed the Ronni Ward band while eating dinner. The band played hits from the 70's, 80's, and 90's. Some were dancing in the courtyard. Our table had a perfect view of the band and crowd activities. It was 95 degrees but there was a slight breeze which helped. Our server (Cole) did an excellent job waiting on our party during the heatwave and kept the ice water coming! The food was great and arrived quickly for a Saturday night. The drinks were a bit expensive ($10 margarita in a small glass) in my opinion but maybe this is the new normal. The restaurant got crowded as the night worn on but we had a 5pm reservation so there was no wait. Would visit here again.

    Report
31. KW

    KatieW

    Kansas City

    19 reviews

    vip
    5.0

    19 reviews

    Dined on August 11, 2022

    overall5food5service5ambience5

    The restaurant was awesome! Had a great meal. Our server was a gem! I absolutely had a wonderful time!

    Report
32. SH

    SandyH

    Kansas City

    3 reviews

    1.0

    3 reviews

    Dined on July 31, 2022

    overall1food1service1ambience1

    We went for brunch and I had a coupon. We were seated and given a lunch menu and ignored for 10 minutes. Went to the hostess desk to ask for a brunch menu and was told no brunch today. I had just received an email saying brunch is served until 3pm on Sunday. We had arrived at noon and left at 12:15 without even having any water brought to the table. We went to another restaurant.

    Report
33. SK

    StevenK

    Kansas City

    14 reviews

    4.0

    14 reviews

    Dined on July 19, 2022

    overall4food3service3ambience3

    We have always enjoyed this BrAvo. Good service etc. but this time it wasn’t up to par.

    Bravo Italian Kitchen - Kansas City - Zona RosaResponded on July 20, 2022Our goal is to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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34. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 15, 2022

    overall1food1service3ambience2

    Bravo’s chefs have no idea how to make Spaghetti Bolognese. It tastes like cheap dry spaghetti from the grocery store, not freshly made pasta, and the sauce tastes like canned Ragu brand from the grocery store with some ground meat added. Send your chefs to Bologna, Italy so they can experience real food. The bread is also disgusting; why does it tastes like it was frozen and not baked with a proper crust? You should not call yourselves an Italian restaurant.

    Bravo Italian Kitchen - Kansas City - Zona RosaResponded on July 20, 2022We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team.

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35. OT

    OpenTable Diner

    Kansas City

    3 reviews

    2.0

    3 reviews

    Dined on July 8, 2022

    overall2food4service2ambience2

    I’m pretty sure the air conditioning was either broken or not turned up. It took 1.45 minutes for three kids meals and spaghetti…

    Report
36. Q

    Quita

    Kansas City

    6 reviews

    4.0

    6 reviews

    Dined on July 2, 2022

    overall4food5service5ambience2

    It was really hot in the restaurant. I saw many people fanning themselves. Food and service was good.

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37. CD

    CynthiaD

    Kansas City

    6 reviews

    vip
    4.0

    6 reviews

    Dined on June 21, 2022

    overall4food4service3ambience3

    It was good, and the service was okay, but can not complain as she was new, it just takes a while to get use to waiting on tables.

    Report
38. E

    Ernest

    Kansas City

    1 review

    vip
    1.0

    1 review

    Dined on June 13, 2022

    overall1food2service1ambience3

    We arrived to a half empty restaurant with reservations and were seated at a table with crumbs on it. After placing our order we waited 3/4 hour with no attention given by our server. When she finally came by I asked where our food was and she said two large parties had arrived. I'm not sure why they would put us behind two large parties that came in after us. Our meal came about 15 minutes later and was average. We will not be returning.

    Report
39. OT

    OpenTable Diner

    Kansas City

    1 review

    5.0

    1 review

    Dined on June 1, 2022

    overall5food5service5ambience5

    I took my BBF for her birthday and it was a very good time, we had a giggle when we found out that our server’s name was Alexa; we couldn’t stop saying “Alexa, bring me more water” lol

    Bravo Italian Kitchen - Kansas City - Zona RosaResponded on July 20, 2022We love to hear how much you enjoyed dining with us at Bravo! Italian Kitchen. We look forward to welcoming you back again soon!

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40. DM

    DorothyM

    Kansas City

    23 reviews

    vip
    5.0

    23 reviews

    Dined on May 26, 2022

    overall5food5service5ambience5

    We had a large party (8 and a high chair) and we’re seated promptly by the host and hostess. Our server was very friendly and took great care of us. The food was great as usual. The drinks were a little slow from the bar, but we were at the tail end of happy hour, so it was understandable and not really that bad. We had a great time!

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