Kona Grill - Baltimore

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1. CM

   CharmtasticMile

   Baltimore

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   The staff, the management, the food (crab crunch roll & meatballs), sangria were are excellent. The "Charm'tastic Mile" would like to say Thank you to Kona Grill-Baltimore for helping to in the historic 2-Year (1-25-23) Launch to "Charm City 50" , 50th Anniversary (1975-2025) of the Iconic nickname for Baltimore that will officially begin on January 25, 2025 (1-25-25).

   Kona Grill - BaltimoreResponded 2 days agoThank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
2. OT

   OpenTable Diner

   Baltimore

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food5service4ambience4

   anniversary

   Report
3. L

   Lisa

   Washington DC

   2 reviews

   vip
   1.0

   2 reviews

   Dined on January 15, 2023

   overall1food3service1ambience2

   Wait staff was not the friendliest. I used to come here OFTEN but all this last experience, worth spending money else where!

   Kona Grill - BaltimoreResponded on January 20, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

   Report
4. ZD

   ZaryaD

   Orlando

   13 reviews

   vip
   5.0

   13 reviews

   Dined on January 15, 2023

   overall5food5service4ambience4

   Such good drinks and delicious food!

   Kona Grill - BaltimoreResponded on January 18, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
5. AC

   AlauraC

   1 review

   4.0

   1 review

   Dined on January 13, 2023

   overall4food4service4ambience4

   The food was fine, they were out of what I wanted originally. The sushi wasn’t rolled very tight and fell apart. It took our waitress pretty long to take even our drink orders. But overall it was just fine.

   Kona Grill - BaltimoreResponded on January 18, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
6. JD

   JDHMOON

   Philadelphia

   1 review

   3.0

   1 review

   Dined on January 12, 2023

   overall3food4service3ambience4

   Food service was very slow and drink refills were slow as well. We were not notified of food shortages until the food was served leaving guests with out lunch. Reservation only was not posted outside and caused confusion to us as well as potential other customers. Overall the food served was slightly above average. We have eaten at the Kona Grill on several occasions and this was by far the worst experience. On a side note, we eat at Kona every years when attending the MANTS trade show so that should not change the experience We would recommend base on previous experiences

   Kona Grill - BaltimoreResponded on January 13, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

   Report
7. MA

   MsAshley

   1 review

   4.0

   1 review

   Dined on January 12, 2023

   overall4food4service4ambience4

   It was a nice experience. Food was descent. Came here for my daughters birthday. She wasn’t too pleased with how undercooked the potstickers were. Sent them back and she ordered the salmon which she was pleased with. I just wish our server would’ve took the initiative to bring out a cupcake with a candle knowing it was my daughters bday. Sometimes it’s good to just do a little extra for your customers because you will be rewarded.

   Kona Grill - BaltimoreResponded on January 13, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

   Report
8. T

   Till

   1 review

   2.0

   1 review

   Dined on January 8, 2023

   overall2food2service5ambience3

   This was our first time going to this restaurant. When we walked in the person who greeted us was very unenthusiastic. We were sat down initially, but then a waiter seems to have told him he couldn't seat us there, so he just walked away after letting us know we had to move to another section. Without guidance, he walked away so we decided to follow him. We were getting ready to just walk out, but then he spoke after I asked what was going on. Then he looked at his computer and said follow me and we went to another section. The waitress came shortly after, and her demeanor and service were great. The food was ok, but the price did not meet the expectation for the food. This place reminded me of Friday's, which in retrospect I would have rather gone to.

   Kona Grill - BaltimoreResponded on January 13, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

   Report
9. U

   Unknown

   1 review

   2.0

   1 review

   Dined on January 1, 2023

   overall2food4service2ambience1

   The food was delicious but a bit overpriced. Drinks were small and overpriced. Staff seemed overwhelmed and rushed, but this is an issue everywhere sadly.

   Kona Grill - BaltimoreResponded on January 7, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

   Report
10. OT

    OpenTable Diner

    Baltimore

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food1service1ambience3

    The service was very slow on an evening when there were only about 6 tables in the restaurant. Ended up leaving

    Kona Grill - BaltimoreResponded on January 2, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
11. KS

    KiaS

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food3service5ambience5

    The restaurant was nice and clean. The service was superb. The only thing I would change is the food. A couple of our dishes came out cold. But the server was very pleasant and accommodating.

    Kona Grill - BaltimoreResponded on January 2, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
12. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food3service5ambience3

    Our service was fantastic! Everyone was very friendly. The food had a bit too much seasoning on it for my liking. It was also New Year’s Eve so let’s not pay too much attention to the noise and ambiance.

    Kona Grill - BaltimoreResponded on January 1, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
13. OT

    OpenTable Diner

    Washington DC

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Came here for a New Year’s Eve lunch. Our waitress Julianna was most welcoming and pleasant and had great recommendations. Great service and food. Will be back.

    Kona Grill - BaltimoreResponded on January 1, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
14. NC

    NicoleC

    Baltimore

    1 review

    2.0

    1 review

    Dined on December 29, 2022

    overall2food1service4ambience4

    The food has taken a severe decline as of late. The food was not worth the $$. Served cold and the quality was not good.

    Kona Grill - BaltimoreResponded on January 1, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
15. SB

    SmokinBilly

    New York Area

    1 review

    1.0

    1 review

    Dined on December 27, 2022

    overall1food2service2ambience3

    They tried to charge us significantly more money for items then the menu stated. There was also a hair in the kids sundae.

    Kona Grill - BaltimoreResponded on January 1, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
16. N

    Nicci

    Baltimore

    28 reviews

    4.0

    28 reviews

    Dined on December 27, 2022

    overall4food5service3ambience4

    I love the food here which is why i continue to be a returning customer and with all the restaurant options in Baltimore this is a compliment indeed. Service was a little slow but I noticed that a trend amongst other restaurants during the Holiday. With staff shortages, I understand this can be expected. But the food was very good from the crunch roll to the potstickers to the fried rice to the drinks. I will be back.

    Kona Grill - BaltimoreResponded on January 1, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
17. W

    Walter

    Baltimore

    1 review

    1.0

    1 review

    Dined on December 27, 2022

    overall1food1service4ambience3

    The atmosphere and service were good, the food not so much. We started with sushi, which was not fresh. As the entrees came out, my daughter's poke bowl was so salty that she could not eat it. My steak was possibly the worst NY strip I had ever eaten. Also, it was heavy on the salt. Requested medium well and received very well. My other daughter's KG burger was not very good either. Seemed like burger patties instead of fresh ground beef. All in all, it was a very poor dining experience, and for what it cost, I would have expected better.

    Kona Grill - BaltimoreResponded on January 1, 2023We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
18. GD

    GregD

    Pittsburgh

    101 reviews

    vip
    4.0

    101 reviews

    Dined on December 26, 2022

    overall4food4service4ambience5

    We were advised in advance that service would be slow, but it was even slower that we could have expected. Server was great and kept us apprised and when the food arrived it was very good. I had miso sea bass, which was excellent, and the burger and steaks were pretty good as well. A little pricey at the end of the night, $400 with tip for 4 adults and 2 kids, but alcohol choices drive the cost. Overall very enjoyable and the staff was trying very hard to mark do with decreased help. I would go to this chain again for an easy night out. Open Table reservation was effective.

    Kona Grill - BaltimoreResponded on December 27, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
19. OT

    OpenTable Diner

    San Francisco

    7 reviews

    vip
    5.0

    7 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Visited for Christmas dinner after our flight to another city was cancelled and we were waylaid in Baltimore. Food was great. Service was attentive and on point without being intrusive. Would definitely return and recommend to others.

    Kona Grill - BaltimoreResponded on December 27, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
20. BC

    BillC

    Hawaii

    25 reviews

    vip
    5.0

    25 reviews

    Dined on December 20, 2022

    overall5food5service5ambience4

    Great meal!!

    Kona Grill - BaltimoreResponded on December 21, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
21. BG

    BryanG

    1 review

    2.0

    1 review

    Dined on December 20, 2022

    overall2food3service2ambience3

    Service not up to par in relation to price. Not a bad experience, but at $20+ a plate I expect exceptional service.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
22. LB

    LatoyaB

    1 review

    2.0

    1 review

    Dined on December 18, 2022

    overall2food1service2ambience2

    Food was extremely cold. Asparagus looked and tasted disgusting. Mashed potatoes tasted like boxed potatoes and I was charged $9 for the cold lump of something. We ordered appetizer which we did not receive until after the food. We were told to order a surf and turf special but it was no special it was regular price. Not worth the money I spent.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
23. H

    Hoosier

    Philadelphia

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food4service5ambience4

    The menu had something for everyone in our party. Drinks were very good and server was excellent.

    Kona Grill - BaltimoreResponded on December 21, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
24. E

    Edmund

    1 review

    1.0

    1 review

    Dined on December 12, 2022

    overall1food1service1ambience1

    Horrible service waited 30 minutes just for water food wasn’t good save your time and money and don’t go

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
25. RJ

    RodneyJ

    1 review

    1.0

    1 review

    Dined on December 12, 2022

    overall1food1service1ambience1

    It was horrible we made a reservation and they made us wait 20 min just for no one to even acknowledge us for the next 25 so we left. Never cleaned the table dirty place in general

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 11, 2022

    overall1food2service2ambience1

    I don’t recommend this place at all. It is managed poorly resulting in their servers and cooks to be overwhelmed. I can provide a more detailed account of our experience but the review system won’t allow me to cut and paste from a review I had posted on the restaurant’s site.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
27. SS

    SSSS

    New York Area

    1 review

    2.0

    1 review

    Dined on December 11, 2022

    overall2food3service2ambience3

    Food was ok- it took over an hour to get our food and several dishes were forgotten. I was overcharged for my add in for my entree and the waiter said there was no was to rectify it. Lame excuse. The Pad Thai I ordered was very expensive- $39. And a side of fries for my daughter was $9.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
28. A

    Andre

    1 review

    2.0

    1 review

    Dined on December 10, 2022

    overall2food5service1ambience4

    Other then the food service was busy and i understand but it was for my son’s birthday as we watch other celebrations cakes at other tables and ours didn’t get it done at all food was great but we were served our food individually even after we order more food it came by the time one of us finish the other as we saw other tables being served all at once still i tipped and was thankful for the food even though there was and issue with not getting mushrooms on one of my fiancés meals the manager had sent it back and then it came back wrong but she did try during what i would call a busy time in the restaurant looking to be understaffed still we love the food that was never a issue just the service and the fact i wanted it to be better for my son on his birthday he still loved the food so thank you for that

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
29. OT

    OpenTable Diner

    Essex

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food5service5ambience5

    It was my birthday and they made it so special for me

    Kona Grill - BaltimoreResponded on December 21, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
30. CM

    ChrisM

    Philadelphia

    4 reviews

    4.0

    4 reviews

    Dined on December 8, 2022

    overall4food4service3ambience3

    Wait staff may have been new. We were a party of 6 and he seemed a bit overwhelmed. Brought our check without asking about dessert. We all ordered dessert and coffee.

    Kona Grill - BaltimoreResponded on January 13, 2023Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manager

    Report
31. q

    quincy57

    Philadelphia

    58 reviews

    vip
    4.0

    58 reviews

    Dined on December 4, 2022

    overall4food4service4ambience4

    1st time at this location. Food and drinks were good. Probably would have been better sitting at the bar than a table since there were not many people sitting at tables at 9:30. Will continue to be a customer!

    Kona Grill - BaltimoreResponded on December 21, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manage

    Report
32. J

    Jaycee

    Baltimore

    1 review

    1.0

    1 review

    Dined on December 4, 2022

    overall1food1service1ambience1

    Made a reservation & showed up 5 min. early. Was taken directly to our seat (dirty table) where we sat for 15 minutes without being greeted or offered a drink. We got up and walked out without anyone even noticing or caring. This place gives TGI Friday vibes. Will not be back.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
33. CW

    ChrisW

    Atlanta

    7 reviews

    1.0

    7 reviews

    Dined on December 4, 2022

    overall1food1service3ambience3

    Ordered appetizers were incorrect and then waited an inordinate amount of time for the correct ones to come. Ordered a medium rare filet for dinner and it was cooked to well done and was tough. The manager never came to the table to address our concern nor apologize; they unfortunately kept putting our server in the middle. They did reduce the bill by $25.00.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
34. OT

    OpenTable Diner

    Baltimore

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 3, 2022

    overall1food1service1ambience2

    Food was horrible when it came out 40 min after ordering. Bathrooms were completely disgusting and they let someone get belligerently drunk.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
35. DK

    DavidK

    Baltimore

    1 review

    3.0

    1 review

    Dined on November 30, 2022

    overall3food3service4ambience5

    Although the food was good, it was overpriced. Some prices were much higher than what was shown in the menu. My Pad Thai noodles with chicken was supposed to be $25 (which was quite high to begin with). The waitress never mentioned that it would be an additional $8 for the "combo" chicken and shrimp. Also, my coworkers ordered the burger lunch special (which was supposed to be $8 to $9 per the lunch menu). After the orders were placed, the waitress came back and informed us the price in the lunch menu was "incorrect" (per her manager) and that the burger "lunch special" was actually $19. The original price in the menu should have been honored.

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
36. V

    Victoria

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on November 27, 2022

    overall5food5service5ambience5

    Did the the date night special for Sunday night. The atmosphere was lax. The food was DELICIOUS! The service was quick and efficient. Highly recommend.

    Kona Grill - BaltimoreResponded on November 30, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manage

    Report
37. FP

    FrankP

    1 review

    3.0

    1 review

    Dined on November 26, 2022

    overall3food1service5ambience2

    Our server BAy was good, very helpful. He should work somewhere else. The food was absolutely trash. I’ve had better sushi from a gas station. The lettuce raps where microwaved cat food. The flank steak was chewy and low quality. And last but not least the ribeye meatballs where disgusting.

    Kona Grill - BaltimoreResponded on November 30, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
38. JH

    JudeneH

    1 review

    1.0

    1 review

    Dined on November 25, 2022

    overall1food1service3ambience1

    This was a horrible experience everything on the menu that we ordered tasted awful nothing was cooked properly the food tasted old and stale our utensils and our glasses were dirty everything is way over priced I will never return or recommend

    Kona Grill - BaltimoreResponded on December 21, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report
39. r

    robertk

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on November 20, 2022

    overall5food4service5ambience4

    Good food, great environment, servers and staff were outstanding everybody extremely nice!!

    Kona Grill - BaltimoreResponded on November 30, 2022Thank you for the Review! We appreciate your positive review and look forward to seeing you again! Antonio - General Manage

    Report
40. S

    Sean

    Baltimore

    3 reviews

    vip
    1.0

    3 reviews

    Dined on November 13, 2022

    overall1food1service1ambience1

    Awful. Avoid. Place has gone way down hill. 30 minutes in and we only had soft drinks. Not even order taken. Waiter tried to take order without writing it down which he blew. Plus, his pants were hanging around his knees as if we needed to see his green underwear while eating. He spent more time flirting with girls at the bar. Food was far from what it should had been. Macadamia Nut chicken tasted like it came from the ocean it was so salty. Mashed potatoes were a potato ball, and chicken was like it came from Long John Silvers. Cilantro chicken was dried out and could not finish. Could not wait to get out of there and of course had to chase down server to get check which should had been on tabletop device. Should had run when the large table next to us told us to run while we could while they were leaving. Final straw was hostess saying bye while making out with her boyfriend and sitting on his lap on the way out. We use to love this place, and I know things are tight, but there were maybe 6 tables occupied last night, service horrible, food terrible. I fell in love with this place on a trip to Vegas and was excited when they came to Baltimore, but they owners should close this place asap. Management is not doing there job and the food is now just bad. Stay away

    Kona Grill - BaltimoreResponded on November 16, 2022We are sorry we failed you. Thank you for taking the time to leave us a review. We appreciate all feedback this helps us improve our dining experience. Antonio - General Manager

    Report