JW Steakhouse London at Grosvenor House
With over 250 rare, pre-prohibition, single barrel, and small-batch Bourbons, there is something for the novice and the connoisseur. A series of innovative tasting flights are also available and with our very own Jim Beam Single Barrel 11 years old (handpicked from the Jim Beam distillery in Clermont, Kentucky), guests can also enjoy a truly unique flavor that can’t be experienced anywhere else in the world.
JW Steakhouse: for the best steak in town.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
They served My Muslim friend bacon on the scallops despite us asking for no bacon. They honestly didn’t care and even tried to charge us for the scallops. Worst place ever! Muslims avoid!
Steak cooked to perfection and the service was excellent. Couldn’t do enough for us. Quite pricey for drinks but well worth it.
“Burger was exceptional”
Great food and atmosphere. The only thing is the service time. It took a long time to get our cocktails. However, Patrick was a great server and it is not the team's fault that they are low on staff. They did a great job.
Wonderful experience. The environment of the restaurant is great, slightly dimmed lights. Waiters’ service is nice and the food is brilliant.
Steak was quite tough and knife blunt which made it difficult to eat. I didn’t want to say anything as was with a friend who I’d not seen for a long time.
Certainly not worth £42 for a 10oz steak. Service was great but meat a let down.
Very disappointed with the service.
While the food was very good the service was poor
Virtually no interaction with staff. No questions about drinks before ordering. Limited interaction when taking order. Very limited attention after food was served
Overall really disappointed. We have eaten here several times before and the service was much much better and more attentive.
For the price paid for food the service was a complete let down. Disappointed and unlikely to return unless I could be convinced service would be improved dramatically.
Every interaction, from the greeter to the person who discussed our drink preference to the main server and the final host concluding our dining experience, was professional and delightful in tone. The fresh crab cake appetizer was uncluttered with bread crumbs, the filet mignon was perfectly cooked and the much-heralded cheesecake was delicious with the appropriate (finally!) amount of graham cracker crust. All in all, everything a steakhouse and restaurant should be.
Overall, this was a lovely experience at a wonderful American style steakhouse. The service was prompt, polite, and attentive without being intrusive.
We had a fantastic time, the food was lovely and we would definitely come back again.
Birthday treat magnificent food wonderful service
We ordered a couple of dishes and everything was great and well prepared. Price is reasonable with cozy services from every staff especially Kuh and William. We came for special occasion and it was a nice memorable afternoon for us.
Absolutely delicious. Thank you! We will see you again soon.
From the moment we arrived, Genesis made our whole night so enjoyable. I was impressed that no only was she maitre d but was also making cocktails and serving drinks. She really looked after us throughout the night and I appreciate that.
The fillet steak was so good, with the mash, creamed spinach and bernaise sauce. We also shared a cheesecake for dessert and it was delicious. Such a good evening. We look forward to coming back.
Best meal in London to date
Viande excellente, parfaitement cuite.
Fish and chips également très bon. Service de qualité pour un steakhouse de référence sur Londres.
60th birthday celebration meal was excellent, service and hospitality amazing, can highly recommend eating here
Lovely restaurant, food was great, apart from my order of "organic vegetables" was in face a mixed salad, but the waitress wouldn't have it, so I just sent it back. Service wasn't great. Plenty of staff who seemed more interested in talking to each other than keeping an eye on tables. I had to leave the table to ask someone to take our wine order
Amazing food and service. The bread is the best I ever tastet!
Was a little disappointed with our visit. Service not as prompt as previous visits which was a shame.
We are regular visitors to jw and the service we experienced this time was extremely poor , one of our party’s food ( battered fish and chips ) came out cold and uncooked in the middle , they did replace meal but we had finished our meals so she had to eat on her own , service was very very poor also , no drinks , was an very poor experience considering the bill came to over £200 , overall very disappointing !!! Will not be coming back
Lovely evening - great food. This was a special occasion for us celebrating a birthday and wedding anniversary. We stayed in the hotel and also booked this restaurant. The steaks were the best we ever tasted and we highly recommend the crab soup. We did not have room for the cheesecake but purchased one from the coffee shop the next day. Definitely worth a visit and we shall return.
I travelled to JWM for my birthday, a short weekend in london, arrived just ahead of our meal booking, greeted warmly and offered a choice of table. Food, wine and service were excellent, my next rip to London will be the same hotel, great location, delicious food & wine and friendly staff
Very slow service, wine was not chilled but they tried to tell us it came straight from their fridge (must be a very poor fridge) steak was just about warm and the jacket potato was almost cold. Very disappointing meal but the manager was very apologetic and tried to make amends so well done to him.
Usually we have wonderful service, food and have enjoyed our visits here but this time it fell short of the usual. Sorry to say and the staff were apologetic and kind but it was not to the usual standard on this occasion. We would still recommend as hopefully this drop in service will not last long.
All round great
I found this restaurant to be perfectly pleasant and the staff to be excellent. They were very accommodating and at no point were we looking around for anyone to ask for more drinks etc, they were on it so the experience was spot on. The only thing I'd score down is value. Nice and everything but £28 for an old fashioned is a bit silly.
We had a great meal, with wonderful service and great food. Loved it!
Our sons 16th
Amazing food, great service but needed some music in the background.
Excellent service and food as always
Our friend’s 50th Birthday
Misled by the reviews, for certain. The menu is attractive, but the food quality - specifically of the steaks - is not good. Some nice side dishes, but beyond that this was a disappointing meal. The waiter was trying hard to get everything right, but it also appears they are short-staffed, making even the service delivery difficult.
My steak was a little fatty and not as flavoursome as I expected.
Service was very slow and I thought the cost was high for what it was.
Always a great experience. One of my favourite restaurants!
Excellent as always 👌 fab food and service, we've been coming here for years . Always our first choice
Food was average. Service is probably some of the worst I’ve had in London. Whilst the staff were friendly there was little to no attention after take food orders. Had to flag down staff on multiple occasions. Restaurant was not particularly busy and there seemed to be a lot of staff on the floor. Staff seemed more concerned with chatting or clearing away tables for the sake of it.
Excellent as always - staff are friendly and professional.
JW Steakhouse London at Grosvenor House is rated 4.5 stars by 1652 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.