Hy's Steak House - Waikiki
The platinum menu included a macaroni and crab dish. The manager informed us the dish wasn't available because the restaurant ran out of something. They did not offer to substitute the missing ingredient, or prepare an alternative substitute, they merely offered to substitute an inferior side dish. They did a poor job by running out of a signature item, and didn't do enough to make up for the error. Ridiculous considering the dinner cost nearly $400.
I didn't like the "team" approach to service. I didn't like how there were several people who were in charge of my table. I prefer the personal service of one waiter.
Always a wonderful experience at Hy's. This is the first time I made reservations to celebrate several occasions and Hy's went above and beyond to make it special.
The food is always spectacular and came out very timely. Our party each ordered something different and everyone's meal came out as desired (rare, medium rare, medium, and medium well).
Staff and service is unbeatable!
Very good establishment for a fancy date night. Food was amazing, cocktails were strong. just wished they'd crank up the AC.
The place was hot, very very poor air conditioning, from start to end. Even the staff agreed. one wait help even brought out a fan for us.
The service staff gave me a headache too much movement in such a small area. so busy!!
Not a pleasant ambiance for a quiet evening in a place like Hy’s. It was my first time back over many years and I don’t think ill be going back soon.
The food was just okay not a wow! the appetizer and dessert made up for the main entree’
We moved to the bar area and it was the same Hot!!
I have a better experience sitting on the lanai at a steakhouse at beachwalk.
The Bartenders at the lounge were great! They helped us to choose our wines and we really liked it!
What we were not happy about was the table, right next to where the steaks being cooked. We then asked to change tables and the ONLY one they had available was a booth upstairs right next to kitchen entrance and cupboards.....not quite the table we were hoping either.
Our waiter was mediocre... didn’t really ask us if we wanted so start with some appetizers or salads...just said “are you ready to order?”
The food was excellent. The soup, salad, steak and crab legs were awesome!
We were celebrating a birthday so they brought a cheesecake which was very nice...but no Happy birthday song.
We just didn’t feel special dining here.
By far one of the best meals I’ve had anywhere. The food was amazing and the wait staff was top notch. This place runs like a well oiled machine. Water and wine glasses filled with out asking, multiple people asking how everything was and if anything was needed. Servers wearing tuxedos, a very classy meal.
A delicious dinner spoiled by poor management/staff. I had an incredibly uncomfortable and humiliating experience wherein a staff member basically did a full body scan (ostensibly to check for dress code compliance, which, given that I had a collared shirt, should have only entailed a quick glance to ensure that I wasn't wearing flip flops -- let me tell you, this could have been done discretely and in a millisecond would have confirmed that I complied with the dress code). I took the time out of my meal to share this with the manager, whom I explained how the evening was ruined by this experience which my fiancé also observed. For the manager to have not offered any professional courtesy to offset this experience was unacceptable for a restaurant of this caliber. A Restaurant like this needs to do better to serve its clientele. As for the food/drinks, the Old Fashioned was incredibly watered down. The prime rib was delicious but again, and our waiter (whose name I do not recall-- sorry!) was incredibly kind and attentive. It's too bad the same cannot be same for management.
Not the Hy's we came to know over the past 30 yrs. Smaller portions, Overpriced, Garlic Filet had no hint of garlic. Service was fair, now we have to pay for the 2nd order of cheese sticks bread at the table. It's 4 small pieces to begin with. Rush you in and back out. Your experience may be different but you'll have to spend 200.00 to find out. $200.00 for 2 small filets, cheese bread, fries, baked potato, and salad. Iced tea no alcohol. I'd recommend you keep looking.
Came here for my Birthday Dinner. Beautiful restaurant with top notch service. Amazing food. The waiter took our picture and printed out a copy in a frame with the restaurants name on it. Real nice touch.
A wonderful oldschool atmosphere that brings you back to a sophisticated time. The ambiance with the library dark wood and books décor was comforting.
Everyone treated you like royalty, friendly and on the spot to take care of your needs.
The food and presentation was excellent.
I look forward to my next visit.
We visited this time again because last year's dinner was so great. We had previously requested the same seat as the previous one, but this time it was not a very good seat. The food and service is great, so we want a good seat next time.
We chose to return to Hys for my wife's July Birthday...and were highly rewarded as expected. They have not changed their formula and it only gets better with age. Its obvious their management is totally mindful of all the details. The service could not have been better. The ambiance was very smooth, spirited and romantic enhanced by Audy's guitar and vocal music and the live fire pit grill. We shared a minus medium rare buffalo steak which was delicious and novel. Thank you Hy folks for a near perfect evening!
It was so nice‼️
The Delmonico steak was really good, love the warm spinach was the best salads I had so far. Service is good. Little pricey.
Our waiter, Neal and his assistant, Danny were wonderful....quick to offer specials, give advise and answer our every question. All the staff is so friendly and courteous from the hostesses to the head waiters....keeps us coming back time and again. And the food is beautifully presented and delicious.
There was also a very young assistant who never passed our booth without filling our water glasses.
Thanks to all the staff!
The food and service were excellent. Our guests enjoyed themselves.
The staff were very helpful and attentive. The food was delicious and it was fun to watch the chef prepare the meats. The dishes that were prepared tableside were also an added delight.
Kirby always make us feel special 👍
Mark and Bob the best👍
We went here with another couple. The food and service were great. Yes, it was expensive but they’re are not aiming for that, are they? Prime steaks and value don’t go together. That said, when the bill came we were happy with what we got, which was an excellent dining experience. I’d highly recommend it.
a great Meal ! a eonderfuñ way to celebrate!
jonah and his team always take care. also we appreciate kirby's local style.
Great food and service! This is the best steakhouse in Honolulu.
The food and drinks were 5 Stars.
Brice and Demarious are 5 stars as well. They took care of our table and made our experience something to remember.
Brice took the time to explain things and took the time to include our 4 year old son.
Demarious was very pleasant and attentive.
We will request and recommend Brice and Demarious to friends and family along with our future reservations.
We enjoyed our experience from the beginning as valet met us to take our vehicle till we left.
Dear DonnyA, Thank you for the kind post. I'm glad to hear you enjoyed the experience as far as the staff is concerned! Hope to see you soon! Bob P
It was an amazing night thank you all the staff the service was great no complaints food is always amazing wife and I we love this place first choice when me and my wife and for over 10yrs of love and happiness being married 10yrs at every anniversary dinner was always with Hy's steak house they are a great romantic place to have your anniversary night.
Great Steak House with wonderful ambiance. Never miss an opportunity to go here! EXCELLENT1
Hy's has always been the ensign for fine dining, so when I proposed to my girlfriend, there was only one place to do it. I had never been to the Waikiki restaurant before, and they took all my previous experiences to another level. Impeccable service in a muted but luscious environment, matched with the best food and finest wine cellar. Thank you to all for making this special night uncompromising!
Family and crying children -yes!
Beware this is not a romantic fine dining intimate restaurant as portrayed. Loud families and parties
AVOID this restaurant
Amazing! Impeccable service and the food was perfection.
What a fabulous place, the food was amazing with a particular shout out to the Caeser Salad and Cherries Jubilee which were prepared at the table! The staff were attentive and friendly and we had a wonderful evening.
Always and awesome experience dining at Hys. Top rated beef and the customer service is second to none. A little noise but we sat on the bottom area next to to large parties. Overall it went very well and my birthday girl was very satisfied. Mahalo Hys
This was not our first time at HY's, it is one of our favorite places, and they never fail to do a terrific job in all ways. We were welcomed graciously, shown to a comfortable table and our server was very professional and helpful. We will definitely be back!