Hoi Polloi is ever a favourite- always comes up with the goods. Also the Quartet was magnificent.
The service was pretty slow. I was waiting 15 minutes after ordering a drink and had to chase it up. Service was poor overall and the food was ok.
Nice and relaxed atmosphere but feel the food is over priced given the portions. I had the seafood linguine and when it arrived it looked like less pasta than a child's portion. I also only had 3 mussels and 3 clams. For £17 i was expecting a full plate of food.
Shame because it was delicious
Went for breakfast food and coffee were both very enjoyable, would go back.
Lovely (breakfast) setting. Friendly service with special question about allergies; thank you so much. Really appreciated. Not so crowded, easy to have a nice conversation at our table. Refill of water is great. Perfect eggs (sunny side up); bacon is enough for 2. Good (filter) coffee and cappuccino. Funny to walk through a small flower shop and walk out via the ACE hotel. Nice atmosphere at the coffee bar.
The best place for Sunday brunch!
Love the live music, coffee is delicious - a smidge pricey but very good. Its a bit of a treat and lovely place to sit with your friends and catch up without noise and chaos. I had booked a table for 3x and was given a small corner table. I asked if we could have a booth but was told they were all fully booked. We were joined by a 4th person so it was very cramped. I'm not sure if all the booths were booked with tables of 3 or 4 but it did feel a bit tight and cramped for 4x people who ate breakfast and had a couple of coffees each. But my party are all very laid back so they were all happy.
Great place! They should make their portions smaller, so you could try more things!
Great food, great service. Chilled atmosphere with a good buzz about it.
I think this is one of my favorite places to eat ever! The food was delicious! The decor was really special. The service was outstanding! Friendliest staff I’ve encountered in London. 😃. Can’t wait to go back!
We stayed at the Ace Hotel in the same building, and we needed a good restaurant for Christmas Day. Since most restaurants are closed that day, we wanted to stay in and eat at Hoi Polloi.
Before the trip I asked the hotel if the restaurant would be open, and the answer was yes.
On the restaurant web page though it said they were open till 16:00, which was too early for our dinner.
To make sure, I also asked in the restaurant at breakfast if it was open, and if they took reservations.
The answer was no.
On OpenTable it was possible to book a table at 19:15, and we did, just to see if it worked.
But since the Hoi Polloi home page said it was closed at night, we figured OpenTable time was a mistake.
(Since we did trust OpenTable on Christmas Eve, and that restaurant sadly enough ended up being totally closed).
So we stayed in the room, googling to find another open place.
I was therefore surprised to find that I had a missed call at the time of my booking.
It turned out Hoi Polloi was open, and they had my reservation.
We went down and got a good table, the restaurant was not at all full.
The staff was not too excited over the guests, and we guessed they too wanted to spend Christmas with family and friends instead of working. The overall feeling was a bit slow and sad.
The menu was quite promising, with some surprising combinations.
We had a pretty good chicken, but two undercooked Onglet steaks. The waiter first forgot one of them, but when i arrived it was cooked very little. We ordered medium rare, as the kitchen recommended, but it was pretty much rare. Our teenager wouldn´t eat much of it. We did not have it sent back, since we were hungry.
In total: We expected more for the price. Maybe Christmas Day was a bad day, but the options were few.
Worst Christmas dinner ever! I would have loved some food that my aunt Margaret couldn’t make in her sleep. And she shops in the Tesco frozen food section.
Love it for breakfast. Very dog friendly. Great team. Gorgeous grub. Noise levels better these days. Highly recommend it 👍🏼🐾
The restaurant is completely open with no hidden areas which can be distracting. Food was good drinks were fine and the service was really good. Overall a nice experience
Went for a client lunch. Expected it look & feel more festive as it just before Christmas. Feels a bit more like a high end airport restaurant.
Food was great - really nice! I had cod on lentils which was beautiful as was the sticky toffee pudding.
Had to ask for water a few times before actually receiving it 20 mins later.
I liked that you can book unlike a lot of other restaurants in the area where it’s walk in only.
The food was absolutely delicious (especially the roast potatoes) and the service was excellent. The portions weren't too big either. We were also sat next to the string quartet which were brilliant and they weren't too loud. I will definitely come back and try the rest of the menu.
We had a very enjoyable experience, i saw lots of different plates of food being served that 8 would like to try.
We had the most wonderful time, very festive, loved the tree and the string quartet added to the ambience. The staff were attentive and the food and cocktails were delicious. The noise level was perfect, we could chat without shouting but still enjoyed the music, all in all it was a very successful lunch 💋
We came for drinks and nibbles on a Friday night. The tartare was the best I can remember ever having and the drippings chips were phenomenal.
Amazing relaxed service. Incredible food - I couldn’t think of a better place to go with friends
Not many vegan offerings but what was there was AMAZING!!! Really impressed. The portion size was really good, ingredient quality outstanding and presentation was just beautiful.
The service wasn't great. Senior waiter had no idea what 'vegan' meant but his colleague was more knowledgeable. Took a while to get seated and served and it wasn't at all busy which was frustrating.
Good quality of food and tasty. Nice ambiance with live band. Courteous and kind staffs, however, the slow service (25 min wait between meal and meal had to be sent back as arrived cold) corrupted the whole experience.
Would go back hoping better attention from staffs
I've loved everything: the food, the atmosphere, the people. This place is fancy and casual at the same time, with a particular attitude. Perhaps just a little bit expensive, but this is London :)
Great location for those working in the City. Great champagne. Not sure about the Austrian wine. Very nice steak tartare. Handy to have the bar/ dance area in another part of the building to extend the evening. Slightly overpriced though.
Perfect for a breakfast meeting. Nice booths that are relatively private.
The service was very good, our waiter was attentive, friendly and gave great recommendations. However, the menu is a bit small, there could have been more options. The food was good though, also the cocktails were very tasty but came in rather small sizes.
Really nice ambiance. Live music was playing for a bit. Decent menu. A bit pricey for what you get. 7£ for a juice is above average. Good service. I would go back.
I've not been for a while but I always enjoy coming here for brunch, the staff are lovely, the food tasty and the music enjoyable. Will definitely be back in the future.
Cool, swanky restaurant in a trendy area with nice food - particularly good portion sizes.
The food is great, the service also and we loved the band who playing
The service was probably the worst I’ve had in a few years in London
Food was fine. They didn't confirm our booking upon arrival so I received an email in error from
Open Table afterwards asking why we didn't attend the booking even though we did. Service was quite slow. I ordered a coke which the waiter forgot about and never brought. I would have liked some lemon with my fish as it was not well seasoned but the waiter never returned to ask how the food was or check if we needed anything else. Overall an OK experience but the service could have been much better and so I probably would not return or recommend this restaurant to others for that reason.
Great brunch! I'll definitely go back when visiting London again. It is necessary to make a reservation in order to get a good table.
Love this restaurant, service was great, food was great and we headed into the ace hotel next door for some cocktails after the meal.
Food is pretty good and decently priced.
Had a table for two, and the restaurant was empty. Where did the waitress want to put us? Right by another table and when she asks me if it’s ok “Ermm no - why do we need to sit so close to another table?”
We were moved to another area because I mean the restaurant was relatively empty...
Not much attention from staff too. They had some staff meeting at one point, while completely visible to the restaurant, and therefore no one was serving.
If you gave them eye contact at this point, it was obvious they didn’t want to serve you.
In summary, It’s ok I guess.
Would I come back, yeah as the food is decent if you’re there during their promo time.
On service? No. Not worth the service charge. Very strange
Zero ambience, food too expensive for what it was, staff was not very friendly and clumsy - the gremolata in my main ended up everywhere as the waitress was placing the plate on our table.
Wouldn’t go back.
The food was excellent. Service was disorganised and chaotic. We had to chase our drinks and our sides. One guest finished the main meal before the side of potatoes even arrived. Drinks came after mains, and that’s only because we chased for them.
I don't normally write reviews but I feel compelled on this occasion the experience was so bad.
But let's start with the pros: I've been to Hoi Polloi once before, recently, for Sunday brunch. The food, brunch munch, was decent and my partner and I enjoyed the atmosphere which was enhanced by a string quartet of musicians playing live.
Now the cons: I went back today (Friday) for lunch and ordered, linguine with crab, clams, and mussels and chilli.
For an overpriced £18 I got:
- a tiny portion of linguine swamped in a creamy, nondescript sauce
- six (yes 6) tiny clams or were they mussels? I couldn't tell they were so overpowered by cream.
I didn't get:
- any taste or heat of chilli whatsoever (there were a couple of dots of red on the plate which may or may
not have been chilli).
- any taste or trace of crab at all
- any response (like, a sorry to hear that sir) from the waitress when she asked me and my friend post meal 'was everything ok?' to which we both in unison replied 'no, actually that food was really bad!' (he had ordered the linguine too).
We left, underwhelmed and underfed.
This was the worst food I have eaten for a some time. Putting £18 aside it was just bad. It's the sort of food that tries to be modern and priced accordingly but just ends up being akin to a recipe suggestion on the back of a Tesco's jar of cream sauce.
The recruitment blurb on their website trying to attract staff is contrary to our experience and leaves a lot to be desired. I will leave my vitriol there.
''We are committed to developing our people to become the best in the business and we're never happy just stopping at getting things done. So if you love customers who tell you they've had a great time, the chances are, we'll love you.''
Food is great but this was my 3rd time there and for the third time I found the service to be inattentive l. I always have to wait at least 5 minutes (my 2nd time there took 10min!) until I finally meet someone’s eyes to flag them down! I gave it another chance because I thought maybe the problem was that it happened to be really busy that night. But alas, late afternoon on a Sunday, when the place is less than 1/3 full, the same flagging down story...
The scones were absolutely delicious! And we truly enjoyed the unlimited tea. Thank you!