The staff were great all around!
Understaffed wait staff. Incredibly slow service. Nice setting. Good portions. But the slow service distracted from dining experience
This was terribly disappointing. We waited for our table despite reserving and then waited another half hour for drinks. I have a gluten intolerance and while I indicated that in the reservation, our server had zero idea what I meant by that. I could appreciate that at a small roadside establishment but not at a restaurant of this size and caliber . Instead of provding alternatives or substitutions when I inquired about menu items, he just told me I couldn’t eat the dish I was inquiring about. When I asked why, he then talked to the chef. After a long wait, He returned he told me I could indeed eat the pistachio crusted Mahi Mahi. My husband is not gluten free and ordered the same thing. When we got our entrees, mine was missing the mashed potatoes. Never was a substitution offered. It’s unacceptable in a hotel and restaurant of this size. The entree was $34. That’s an Epic fail for the Marriott Waikoloa.
Service was a bit slow, but it was Superbowl Sunday. Maybe they didn't plan enough staff for a busy evening?
Couldn’t get waited on so we left
Went reluctanly based on some of the reviews I read but we had a great meal and service. The food was really good and the waiter was great. I would give this restaurant a shot. So much better meal than the outrageously priced Kamuela Provision Company.
The outdoor setting was great, but don’t go for the food. Boring menu. My fish was o.k. But it was served with plain old white rice and four green beans. And the rice was dry and sticky. My husband was not impressed with his rib eye. But ... we did enjoy the atmosphere and our server was friendly.
Service was just ok. Food was good and fair price compared to similarly located restaurants. Good for kids.
We went for the all you can eat prime rib and crab legs buffet. All of the food outstanding. I’d definitely recommend them!
It took 10 minutes for a waiter to come to our table. He did not write anything down, and after 35 minutes of waiting, brought my wife the wrong dish. The appetizer was served with the entrees. Very poor management overall, and feral cats crawling among tables to boot.
Our server was terrible... we suspected there may be problems with our order when he tried to memorize it and ask us twice after he left What we ordered. Of course the orders were wrong. The prime rib was good, the chicken was good, but the lobster was almost raw. The server could care less😕 We talked to the restaurant manager the next day and she apologized and picked up the tab for our dinner the next night.
For the exorbitant price of the meal and it being a Christmas dinner we were expecting more then the limited food choices on the buffet. We were very disappointed.
We enjoyed the Christmas Eve buffet
Just now catching up on some of our reviews. Dined at Hawaii Calls on 12/15 for their prime rib and seafood buffet. As a result of hotel remodeling the buffet area and selections have been reduced to make space available for the fitness center. Food selection not as varied as in past visits and quality was either very good or marginal depending upon selection. Very little seafood. Service adequate; but, generally more busing than table visits and/or effort at making you feel welcome, etc. Outdoor seating with views of pool and ocean made the experience very relaxing.
Excellent food and very nicely plated. The service was superb.