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Hard Rock Cafe - Cleveland - Permanently Closed, Cleveland, OH

Hard Rock Cafe - Cleveland - Permanently Closed

4.0
4
64 Reviews
$30 and under
American
Hard Rock Caf� in Cleveland, Ohio is part of an iconic chain honoring everything great about American food and good old rock �n roll. Beyond the great music that always accompanies patrons coming to this restaurant, the food is also good. The burgers are numerous in style, each is cooked to order and the toppings are plentiful. Add the generous number of fries that comes with each meal and Hard Rock Caf� is sure to satisfy even the most ravenous of eaters in the group. Happy hour is also quite special at Hard Rock Caf�. Consider coming here to join friends and colleagues after work for a few beers or cocktails. The full bar also has a wide selection of spirits just waiting to be served. The appetizers go great with cocktails, including chicken wings and mozzarella sticks.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Burgers, Comfort Food

  • Hours of operation

    CAFE HOURS: Sunday-Thursday: 12:00PM - 9:00PM Friday and Saturday: 12:00PM-10:00PM ROCK SHOP HOURS: Sunday-Thursday: 12:00PM-9:00PM Friday and Saturday: 12:00PM-10:00PM Show off your experience with cool swag – from pins to tees to guitars, we’ve got it all. Stop into our Rock Shop© for all of your favorite classic items and take a piece of history home.

  • Phone number

    (216) 830-7625

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

  • Neighborhood

    Cleveland West

  • Cross street

    W 2nd St.

  • Parking details

    Street Parking

  • Additional

    Beer, Entertainment, Full Bar, Late Night, Wine

What 64 people are saying

Overall ratings and reviews

4.0
4 based on all time ratings
  • 3.9Food
  • 4Service
  • 4Ambience
  • 3.5Value

NoiseModerate

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  1. IfijenO

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on July 24, 2016

    overall1food1service1ambience1
    Not nice service, food not nice, not the same as it used to be
  2. mdbuttercup

    Chicago

    250 reviews

    vip
    3.0

    250 reviews

    Dined on July 23, 2016

    overall3food3service4ambience4
    Made a reservation and they still sat us near the kitchen! Food was mediocre. Iced tea was almost $4! Service was great. Restaurant was closing the next day, so I'm certain that impacted the entire experience.
  3. OpenTable Diner

    Pittsburgh

    1 review

    1.0

    1 review

    Dined on July 22, 2016

    overall1food1service1ambience1
    Terrible Experience. We were thereally for almost 3 hours. Sent my steak back 2 times. Asked for medium well. First one was so overcooked the meat looked like beef jerkey. Second steak an hour later was raw and bloody. Third steak was cooked right. There was no butter sauce on steak, we wereally told they ran out on Sunday and couldn't order butter or sour cream (which they were also out of) until Friday. When they took my plate the first time, they took my mashed potatoes (which were very cold) and my broccoli. They returned my plate with French fries and said they had no more potatoes. And I never saw the broccoli again. There were 2 waitresses working and a waiter. There were 5 other tables aside from ours. All got their food and came left all while I waited to eat. This was possibly the worst dining experience ever. After 3 hours no potatoes, no broccoli and a third try at a steak, they finally comped our meal with out us asking. That was the only thing done right all night. Terrible, terrible, terrible
  4. dianep

    Cleveland

    61 reviews

    vip
    5.0

    61 reviews

    Dined on July 22, 2016

    overall5food5service5ambience5
    Always excellent which keep us coming back. Can't wait to go again
  5. ChristineP

    Indiana

    1 review

    1.0

    1 review

    Dined on July 14, 2016

    overall1food1service1ambience1
    Service good, food awful, I can understand why it is closing.
  6. Revtzi

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on July 9, 2016

    overall5food4service5ambience5
    Our watress Kanya was so kind and funny. She made jokes with the kids. One dish got in late and she took it off our total.
  7. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on July 9, 2016

    overall5food5service5ambience4
    Every experience I have had at the Cleveland Hard Rock Cafe has been enjoyable.
  8. JodieB

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on July 9, 2016

    overall4food5service5ambience5
    We had a good meal, great service & enjoyed the decor but so sad to hear that they are closing. The place was packed, it's right downtown in Tower City and The Rock & Roll museum is within walking distance, why would they be closing?
  9. AndesiaD

    Houston

    1 review

    3.0

    1 review

    Dined on July 7, 2016

    overall3food3service2ambience3
    Service took too long. I had to get up and find a server just to get a knife. When I asked for something the waitress acted as if I was inconveniencing her.
  10. JulieK

    Cleveland

    1 review

    4.0

    1 review

    Dined on July 4, 2016

    overall4food5service3ambience5
    Great location. Good food choices. Server could have been a little more attentive. Had to ask for refills on our beverages. Sorry to hear that they will be closing that location in a couple of weeks
  11. OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on July 2, 2016

    overall1food2service1ambience1
    The food was ok, but the wait staff acted like they would rather be anywhere than there. My husband described the feeling from the staff was almost hostile. I'm not sure what was going on, but I will not be going back. It was an incredibly negative experience.
  12. DonaldS

    Cleveland

    1 review

    5.0

    1 review

    Dined on July 2, 2016

    overall5food5service5ambience4
    Quality food, as always. Excellent service, staff was energetic, food was prompt and all orders correct.
  13. MelanieC

    New York Area

    1 review

    4.0

    1 review

    Dined on July 2, 2016

    overall4food3service4ambience3
    Fun place to go with a group. Loud inside but that is expected, it is the Hard Rock Café after all. Sadly this location will be closing soon.
  14. dianep

    Cleveland

    61 reviews

    vip
    5.0

    61 reviews

    Dined on July 1, 2016

    overall5food5service5ambience5
    Large portions and made with love! Not to mention it's a museum of rock and roll
  15. Defiant

    Cleveland

    5 reviews

    2.0

    5 reviews

    Dined on June 30, 2016

    overall2food2service1ambience2
    I was very unhappy with this trip to the Hard Rock.We were not greeted upon arrival so had to seat ourselves.Only upon going to the bar to to get a drink I was told I had to wait for a server.I went to wait at the sign for at least five minutes before we were serviced.The pricing was decent but the was horrible.
  16. TedL

    Cleveland

    1 review

    5.0

    1 review

    Dined on June 27, 2016

    overall5food5service5ambience5
    Went one last time because they're permanently Closing in July.
  17. DanielleC

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on June 21, 2016

    overall4food3service3ambience5
    Unique ambience
  18. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on June 19, 2016

    overall5food5service5ambience5
    Amazing night! Went for Father's Day and to also watch the game!! Had an amazing time with amazing food!!
  19. OpenTable Diner

    Tulsa

    20 reviews

    5.0

    20 reviews

    Dined on June 13, 2016

    overall5food5service5ambience5
    Always a favorite of ours. Sad to see it leaving downtown Cleveland.
  20. Goodfood

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on June 11, 2016

    overall4food4service4ambience4
    Good food and service. Prices where a bit high for a simple burger and fries. Sad to hear that they are closing in late July. I mean come on, Cleveland is the heart of rock and roll. That's why the Hard Rock and Cleveland goes together like peanut butter and jelly!
  21. JamesH

    Naples

    5 reviews

    3.0

    5 reviews

    Dined on June 9, 2016

    overall3food4service4ambience4
    Not really friendly, was told immediately "you can't video tape here!". I've been to many hard rocks and have always videod our entrance and sitting so that we can revisit it later and remember our expeience. I'm not talking going to each thing on the wall and taping mind you. Just when we arrive and when sitting at our table. Whatever, just unfriendly and offputting.Nobody likes to be scolded to begin a dinner your paying for.Trust me Cleveland, your Hard Rock isn't all that. I am from Florida, and Orlando and Key West more impressive and no problem there.Maybe thats why not very busy. It was quiet I'll give it that. No problem talking during dinner.Server was friendly in a brusk kind of way though.
  22. OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on June 5, 2016

    overall2food2service2ambience2
    If you like over priced Bob Evans style food and outdated music memorabilia this is the place for you! The service was iffy and it took longer to cash out than it did to eat. We won't be going back.
  23. CEPA

    Cleveland

    1 review

    4.0

    1 review

    Dined on June 2, 2016

    overall4food5service5ambience4
    So unfortunate that the Hark Rock is leaving downtown CLE - and to Rocksino??? Should stay downtown and maybe even close to the Rock Hall
  24. TTfoodie

    Cleveland

    10 reviews

    2.0

    10 reviews

    Dined on May 18, 2016

    overall2food3service1ambience3
    Unfortunately, service was extremely slow. They were very busy so I knew there would be a wait but it took 40 minutes to receive our food. There was a concert in town but they should be more prepared on days they know there is an event. Also we had to wait 20 minutes for our bill after we asked for it and another 20 to get our change. It will be a while before I head back there.
  25. CalebL

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on May 14, 2016

    overall5food4service4ambience5
    Our night at The Hardrock Cleveland was a lot of fun. The scenery and memorabilia is fantastic and the food was very good as well. We brought 3 children with us, all of which was their first time being there and they were fantastic and friendly to them as well. Thank you Hardrock!
  26. OpenTable Diner

    Cleveland

    1 review

    4.0

    1 review

    Dined on April 24, 2016

    overall4food4service5ambience5
    After spending a Sunday afternoon at the Rock And Roll Hall of Fame, it seems only fitting to end the day at the Hard Rock Café. The Rock 'N' Roll décor is exquisite and the service (as with most of the chain) is excellent. And the food, well you know what your going to get, excellent burgers, sandwiches, fries and salads. There is also a variety of specialty drinks to help you relax after a day of walking around viewing rock exhibits. A pleasant surprise was that at 5:00 pm on Sunday afternoon, the restaurant wasn't at all crowded.
  27. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on April 22, 2016

    overall5food5service5ambience5
    I love this HardRock. The people are always very helpful and have patiente dealing with my low level of english.
  28. OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on April 13, 2016

    overall2food2service2ambience3
    I have been bring a group here each year for the last 6 years but this will be my last. The organization, staff, service, and food have all declined. I felt cheated and even more so disrespected by waitress.
  29. Tourist

    Detroit

    77 reviews

    vip
    4.0

    77 reviews

    Dined on April 9, 2016

    overall4food4service5ambience4
    You need to know the best place to park at Tower city, but this is definitely one of their better restaurants. A nice overall experience based on ambiance & food. Intriguing decor, and service was attentive. Can't ask for much more.
  30. OpenTable Diner

    New York Area

    9 reviews

    vip
    3.0

    9 reviews

    Dined on March 27, 2016

    overall3food3service3ambience3
    Average like most chains
  31. OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on March 23, 2016

    overall3food2service3ambience3
    I ordered a grilled chicken salad assuming I would get large pieces of real grilled chicken. What I did end up receiving was sliced chicken lunch meat which was not in the least appetizing at all. Not a good meal for me nor the other person who got the same thing I did. The other guest did get a Caesar salad which looked much better.
  32. OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on March 2, 2016

    overall5food5service5ambience5
    I brought an important client to Cleveland to meet with a current client. The table was ready for us when we got there right on time, the noise level was not bad so converations could be heard clearly. Wait for food was minimal and was great!
  33. OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on February 26, 2016

    overall3food4service3ambience4
    The food took an extremely long time to arrive. There were three of us dining and each meal came out at different times. Ordered a milkshake that took way to long to arrive. Was charged for a side when not informed I would be (2.50).
  34. OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on February 24, 2016

    overall2food2service3ambience2
    Took a long time to get our food, and when we did, my food was wrong. I ordered my burger without onions, because I am allergic to them and it came out with onions on it. Had to wait for another burger to be cooked. Then had to woof it down because we had a concert to get to, for which we were almost late. The music was so loud that we could barely hear what our server was saying to us. Then the check issue - first only part of our bill ($40.00) was covered on the VISA gift card, then the entire check was covered $47.??) The server had me so confused with everything, I ended up giving her a $10.00 tip, which I regretted doing. That was way more than even the 20% she kept referring to. I think the next time I have to go to Cleveland, I will find somewhere else to eat.
  35. OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on February 23, 2016

    overall3food2service4ambience4
    Was disapointed in the fact that Apps and Domestic Beer and wine was advertised on websight as half price. Ordered two Apps and and drinks thinking that we were getting that deal and did not. Full price. Perhaps it was because of Springsteen show. I do not know. Howver, server was attentive, and did a great job, and they did accomodate our extra guests, but was underwhelmed by the Apps...$11 for four litte pieces of bread with basically salsa on them is not what I call a bargain. Fairly certain I will not return because of this.
  36. SteelJackets

    Columbus

    8 reviews

    4.0

    8 reviews

    Dined on February 20, 2016

    overall4food4service4ambience4
    Prices were higher than I anticipated, food was okay but not outstanding.
  37. Redhawk

    Cleveland

    33 reviews

    4.0

    33 reviews

    Dined on February 18, 2016

    overall4food4service4ambience4
    We enjoy going to the Hard Rock before a Cavs game. Great location, food and service.
  38. OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined on February 14, 2016

    overall3food4service4ambience3
    Had to make a comment on the sound system. Music was muffled and low in volume for being hard rock . I could hear the table chatter in the restaurant more than the music . Our concerns were addressed and improve that evening. The cheese burgers were juicy and delicious!
  39. OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on January 30, 2016

    overall3food4service2ambience5
    He mixed up everyone order. Brought me mashed potatoes instead of fries. But my meal was delicious ...
  40. OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on January 30, 2016

    overall2food3service3ambience3
    Had comp. cards from the Philadelphia restaurant because of terrible experience. Thought Cleveland was better but not by much. Everyone at the table who ordered burgers were burnt after we waited 45+ minutes for our food to come. Server was very nice but everything took forever and we weren't really checked on often. Not really rock & roll vibe. Nashville hard rock is the place to go. Pricy for our service and quality of food. Will look into somewhere else to eat next time. I'm done with giving chances to hard rocks.

FAQs

Hard Rock Cafe - Cleveland - Permanently Closed is rated 4 stars by 64 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Cross street

    W 2nd St.

  • Neighborhood

    Cleveland West

  • Hours of operation

    CAFE HOURS: Sunday-Thursday: 12:00PM - 9:00PM Friday and Saturday: 12:00PM-10:00PM ROCK SHOP HOURS: Sunday-Thursday: 12:00PM-9:00PM Friday and Saturday: 12:00PM-10:00PM Show off your experience with cool swag – from pins to tees to guitars, we’ve got it all. Stop into our Rock Shop© for all of your favorite classic items and take a piece of history home.

  • Cuisines

    American, Burgers, Comfort Food

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street Parking

  • Payment options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Entertainment, Full Bar, Late Night, Wine

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