Hakkasan Mayfair

Hakkasan Mayfair 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Mark

   Berkshire12則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Service was rushed and not what I expected of this venue based on other reviews. The food was fine, nothing special for the price point. Sticky tables left me feeling like I had to wipe everything down before eating. Dishes had tasty components but they lack completeness as a dish.
   

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2. M

   Martin VIP

   London4則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Dust particles falling from the ceiling onto the table and food! Service is lacking, food arrived cold, was sent back and came back no warmer. There is cold draught depending on where you sit. When I spoke to staff I was informed they are not responsible for the dusting. How an establishment can take zero responsibility for the cleanliness is deplorable.. Who knows what the kitchen looks like...
   

   Hakkasan Mayfair已在4天前回覆

   Dear Martin, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit. We take your concerns seriously. We will be investigating this matter thoroughly to ensure our restaurant maintains the highest standards of cleanliness and comfort. Regarding the service, we will also be addressing this with our team to improve responsiveness and attentiveness. We appreciate you bringing these issues to our attention and hope you will allow us the opportunity to provide a much better experience on your next visit. Kind regards, Hakkasan Mayfair Team
   

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3. R

   Rory

   London3則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 4
   4. 氛圍 3

   The food is still really good however the service is less than it was. You used to be shown down to your table. Now you are greeted and then sent to another area where you check in again. The service is attentive but less expert than it was. You can see why it lost its Michelin star. It’s still a good experience but it’s not super anymore and the cost is hard to justify. This review is based on two visits. I will return but not soon nor as regularly as I have in the last few years.
   

   Hakkasan Mayfair已在4天前回覆

   Dear Rory, Thank you for sharing your thoughtful feedback. We are pleased to hear that you continue to enjoy the quality of our food, but we regret that our service did not meet the high standards you’ve come to expect. We take your comments seriously and will be reviewing our practices to ensure a more consistent and exceptional experience for all of our guests in the future. We look forward to welcoming you back. Kind regards, Hakkasan Mayfair Team
   

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4. G

   Gary VIP

   Kent3則評論

   5.0

   在2025年4月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Phenomenal as always. A Restaurant that’s been leading the way for over 20 years. 👏👏👏
   

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5. j

   jeff VIP

   亞特蘭大1則評論

   1.0

   在2025年4月27日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   Service was awful. Food was excellent as usual. Never had that before. Very disappointed as I have been going for 15 years
   

   Hakkasan Mayfair已在4天前回覆

   Dear Jeff, Thank you for your feedback, and we’re truly sorry to hear about the service you received during your recent visit. It’s disappointing to know that, after being a loyal guest for 15 years, your experience didn’t meet the standards you’ve come to expect. We’re glad to hear the food was excellent, but we’ll be addressing the service concerns with our team to ensure this doesn’t happen again. We appreciate your continued support and hope to provide a much improved experience on your next visit. Kind regards, Hakkasan Mayfair Team
   

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6. H

   Hesham VIP

   Montreal18則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent choice. My favorite restaurant in London
   

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7. C

   Charlene VIP

   Chicago105則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   Food, as usual, was exceptional. Everything prepared perfectly! Service was a bit slow, but that gave us more time to enjoy the company of our guests. A great experience, overall
   

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8. F

   Franziska-Madell

   London28則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had an amazing time - super yummy food and wonderful service.
   

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9. B

   Byron

   London1則評論

   4.0

   在2025年4月22日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 5

   The aesthetics of the restaurant and the vibe as you make your way to the table are impressive. While our server was kind, the overall attitude of the staff had us feeling out of place. We had to stop a member of staff to have the menu explained to us (and the explanation was more of a short Q&A rather than a “tour” of the menu)… which is fine, but I’m used to that kind of thing just being offered from the start. The food was good and came out quickly, but the price was a bit over the top considering the incredibly small portions. The place felt overstaffed, with many just standing and watching and not really doing anything. It makes one wonder if we must pay higher prices to keep all of the staff paid who just stand and look around. It was a “glad I went and tried it” sort of experience for me, but I wouldn’t go again. For the price, I can get food that’s just as good but with a more comfortable service experience nearby.
   

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10. R

    RABI

    London2則評論

    4.0

    在2025年4月20日用過餐

    1. 整體 4
    2. 食物 4
    3. 服務 5
    4. 氛圍 3

    We are visitors from India and our schedule for Easter Sunday underwent changes due to certain emergency. This led us to Hakkasan about an hour earlier than our scheduled time. But we were received courteously, provided a table without any fuss or loss of time. The food was good but certainly not top class.But the service was. We were impressed with attentive service. The table was too small for our 5 items of food, water bottle, beverages and sauce bowls. That was a discomfort.
    

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