Hakkasan Mayfair

Hakkasan Mayfair reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   Winnie VIP

   Los Angeles2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My goto for years and has never let me down. The set menu is so worth it! Forever love
   

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2. M

   Michael

   London30 reviews

   4.0

   Dined on May 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Excellent standard of food lovely selection and wide choice
   

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3. M

   Mark

   Berkshire12 reviews

   3.0

   Dined on May 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Service was rushed and not what I expected of this venue based on other reviews. The food was fine, nothing special for the price point. Sticky tables left me feeling like I had to wipe everything down before eating. Dishes had tasty components but they lack completeness as a dish.
   

   Hakkasan MayfairResponded 7 days ago

   Dear Mark, Thank you for sharing your experience. We're truly sorry to hear that the service and overall presentation did not meet your expectations. This is not the standard we aim to uphold, and your feedback is being taken seriously. While we're glad some elements of the food stood out, we understand that every detail matters, especially at this level. We appreciate you bringing these concerns to our attention and hope to have the opportunity to offer a much better experience in the future. Kind regards, Hakkasan Mayfair Team
   

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4. M

   Martin VIP

   London4 reviews

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Dust particles falling from the ceiling onto the table and food! Service is lacking, food arrived cold, was sent back and came back no warmer. There is cold draught depending on where you sit. When I spoke to staff I was informed they are not responsible for the dusting. How an establishment can take zero responsibility for the cleanliness is deplorable.. Who knows what the kitchen looks like...
   

   Hakkasan MayfairResponded on May 6, 2025

   Dear Martin, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit. We take your concerns seriously. We will be investigating this matter thoroughly to ensure our restaurant maintains the highest standards of cleanliness and comfort. Regarding the service, we will also be addressing this with our team to improve responsiveness and attentiveness. We appreciate you bringing these issues to our attention and hope you will allow us the opportunity to provide a much better experience on your next visit. Kind regards, Hakkasan Mayfair Team
   

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5. R

   Rory

   London3 reviews

   3.0

   Dined on May 4, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food is still really good however the service is less than it was. You used to be shown down to your table. Now you are greeted and then sent to another area where you check in again. The service is attentive but less expert than it was. You can see why it lost its Michelin star. It’s still a good experience but it’s not super anymore and the cost is hard to justify. This review is based on two visits. I will return but not soon nor as regularly as I have in the last few years.
   

   Hakkasan MayfairResponded on May 6, 2025

   Dear Rory, Thank you for sharing your thoughtful feedback. We are pleased to hear that you continue to enjoy the quality of our food, but we regret that our service did not meet the high standards you’ve come to expect. We take your comments seriously and will be reviewing our practices to ensure a more consistent and exceptional experience for all of our guests in the future. We look forward to welcoming you back. Kind regards, Hakkasan Mayfair Team
   

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6. G

   Gary VIP

   Kent3 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal as always. A Restaurant that’s been leading the way for over 20 years. 👏👏👏
   

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7. j

   jeff VIP

   Atlanta1 review

   1.0

   Dined on April 27, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Service was awful. Food was excellent as usual. Never had that before. Very disappointed as I have been going for 15 years
   

   Hakkasan MayfairResponded on May 6, 2025

   Dear Jeff, Thank you for your feedback, and we’re truly sorry to hear about the service you received during your recent visit. It’s disappointing to know that, after being a loyal guest for 15 years, your experience didn’t meet the standards you’ve come to expect. We’re glad to hear the food was excellent, but we’ll be addressing the service concerns with our team to ensure this doesn’t happen again. We appreciate your continued support and hope to provide a much improved experience on your next visit. Kind regards, Hakkasan Mayfair Team
   

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8. H

   Hesham VIP

   Montreal18 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent choice. My favorite restaurant in London
   

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9. C

   Charlene VIP

   Chicago106 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food, as usual, was exceptional. Everything prepared perfectly! Service was a bit slow, but that gave us more time to enjoy the company of our guests. A great experience, overall
   

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10. F

    Franziska-Madell

    London28 reviews

    5.0

    Dined on April 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an amazing time - super yummy food and wonderful service.
    

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