Hacienda del Rio - Old Town
We have tried Hacienda del Rio 3 times always taking out of town guests there to experience beautiful Old Town Albuquerque every single time we have noticed a deterioration in service, food quality and overall management of the restaurant. This past Friday we went and knowingly made reservations weeks in advance on Open Table because of the Old Town Christmas Tree lighting event. When we arrived for our 7pm reservation we were immediately advised that management had cancelled all reservations. I informed the young man at the hostess desk that I wanted to speak with the manager, he left and came back and said I just confirmed with the manager that we cancelled. I informed him the manager needed to come and speak with me considering we had waited in traffic for 45 minutes, brought all of our inlaws from Virginia to the event and also especially to eat at this restaurant. Manager finally came out and did take accountability then they sat us in the cramped dirty corner with a sticky table and a weird table, but we made due. We got a new waitress, she was ok, overwhelmed for sure. However, she forgot a ton of items but when I ordered Fajitas she came out 35 minutes later after ordering and said they were out so I ordered a hamburger. I asked for mayonnaise, she returned and said they didn't have any. So, then I asked for fried ice cream which we all were excited for... there was also none of that. The hamburger I received came with no garnishments, and some oil soaked nasty fries. I'm normally not picky, but this place sucked!! Management must be poor, or ownership must not be involved or educated. The manager never came by to apologize for being out of what seemed like everything. We will never go back! This place is a such a poor reflection of Old Town. PLEASE DO NOT BOTHER GOING HERE IT IS OLD, DIRTY AND MANAGEMENT AND SERIVCE IS TERRIBLE!
We had a chance to go on a date night on Thursday before Veterans Day and we ended up at Hacienda Del Rio for dinner. The place was pretty empty and there were absolutely no customers in the bar. I noticed there was an NFL game on, and being a veteran myself, I oppose seeing people who disrespect our flag and freedoms on television, so I asked the waitress if the channel could be changed to anything else. I found out later that the manager (who was constantly watching the game herself) said she could not because the non-existent customers in the bar wanted to watch the game.
I moved my chair so I didn’t have to see the game, and we ordered the chicken and beef fajitas. Our meal arrived about 20 minutes later, but we were given chicken and beef nachos instead. The waitress (who was great) said she would have the kitchen make the fajitas. About 5 minutes later, the ‘new’ fajitas arrived. It was simple to realize that the cook had simply taken the meat off the other dish, slapped some onion and pepper in with it, and put it on a hot plate. The process made the meat stick to the pan and very over cooked. We ate it anyway.
The bill came, and I paid it and asked the waitress to pass on to the manager that I was disappointed and would begin a social media campaign. As we were leaving I realized the bill was very high and it turned out we were charged for both dishes. I went back in and the waitress asked the manager to remove the nachos.
After three issues with a customer, the manager did ABSOLUTLY NOTHING to make the situation right. Not even a simple apology. I must admit, I became quite irate, but as a person who has worked in restaurants for years, I knew this was not the way things are done. I apologize for acting the way I did but no manager who acts as she did should ever manage a restaurant.
We made reservations on open table for a party of 4 at 8:30 we came early and they seated us immediately... 8:05 ... They took our drink orders and then returned to the table to take our food order.. I was last to order, I ordered a steak, the waitress said they had taken steak off the menu, as I watched the table next to me eat their steak. So I politely changed my order, didn't say anything... the waitress then returned 15 minutes later, still no drinks, and told us it would be at least an hour for them to cook our food as they were extremely busy... there were only 2 more tables inside and yes quite a few tables outside... she then proceeded to tell us it would be better if we just left because they were closing... it was 8:30 they close at 9:00 and incidentally you can make a 9:00 pm reservation ... needless to say this was the WORST dining experience we've ever encountered... DO NOT EAT HERE!!!!!
Met friends for dinner prior to salsa music at the Art Museum. Everyone was satisfied with their margarita and meal choice. The fried ice cream was excellent too! Our server was very attentive. He rang us up before asking if we wanted dessert - my only complaint.
Food was average Mexican fare, nothing special. Service was slow. Table was not level and dirty.
We went on Valentine's Day around 6:00 pm and there was maybe a couple tables seated. But once the night went on, the place started to fill up. We were got drinks and food in about 15 minutes. The food was tasty and enjoyable. We were very happy with our experience.
This was one of the worst dining experiences ever. While the place looked great, even in the smaller new location... the service was non-existent, the tables were dirty, the menus were sticky & the place was empty (except for 1 table with a party of 3). After being promptly and politely seated, we were then ignored for the next 15 - 20 minutes, we never saw a waiter /waitress. In the end we left without anyone ever approaching our table . In the past we have always made a point to have at least one meal at the Hacienda anytime we visited Albuquerque... never again the Hacienda del Rio just isn't the same, in fact it's not even close. I wouldn't recommend this place to ANYONE!
Very run of the mill. Food was just ok. Service was pressing constantly to order more. Outside dining was not shaded.
We had a good experience for first time, we will return! Waiter was a little nervous, especially when my husbands order came wrong , but was quickly reordered and arrived within five minutes. Both of our meals were delicious.
The server was very nice and friendly, but the service was VERY slow. The food was good and the location is convenient.
Food wasn't very good. Seemed to be prepared ahead and got hard. Rice was stuck together in lumps, chili relleno was hard and had to be cut with a knife. Server neglected to return our credit card and we had to ask for it after signing our check.
I thought this would be a reasonable place to host 7 friends for a reunion since it's on the old town plaza and the reservation was for prime time Saturday night when restaurants should be at their prime. Boy were we disappointed! We should have left when the waitress told us she was our hostess, waitress, bartender and would probably be doing some of the cooking as well. She then informed us that they had no steaks that night. Drink orders were taken and chips and (generic) salsa served. The drinks took a good bit of time to arrive but we were visiting so no big deal. Dinner orders were taken and off she went to post them. She came back 15 minutes later saying they had no ground beef, no fajitas and offered substitutions for those affected. The resturant was not at all busy but it still took 35-45 minutes for food to start arriving. The portions were small, the spanish rice was crunchy like it had been drying out for days, the refried beans tasted like they were from a can, and all the food was pretty much cold to barely warm and rather tasteless. The sopapias were fresh but the honey was watered down as well. Overall, the food quality was extremely poor and the prices high. The whole operation is grossly understaffed and why a new mexican restaurant would not have stocked beef or tacos or steaks for a Saturday night is beyond belief! In summary, the operation is very poorly managed and run and I was embarrassed to host friends here. I will not be back and will not recommend this place to anyone!
One of the busiest nights at Old Town Plaza, the place was packed. Good food, good drink. Waitress was attentive. This was not your typical evening so will not comment further.
We actually have eaten here several times but this time we ate outside.....it was delightful. It's not a place that seats multitudes of guests, so it's quieter and outside you can overlook Old Town Plaza which is really delightful in the evening. The food is always fresh....but definitely try the fajitas!....I'm vegetarian and theirs are wonderful.....in addition to being a really substantial plate....we'll continue frequenting this eatery :)
Every staff member tries to help every table which is very inefficient but shows that everyone is interested in providing service. Just make sure that you get checked in as an Open Table member so that they actually let Open Table know.
We dined at Hacienda Del Rio with friends. The service staff ignored us for about 15 minutes. Other couples were seated and served
after we had been seated. I complained to our server when she finally showed up and we got a lip service apology. The slow service
continued throughout the evening. The quality of my meal was lacking. Small portions of adequate food. The outside patio was a
fabulous location to people watch and provides great ambiance. However I would likely not go back.
I was very disappointed with the restaurant. The food was terrible. Ordered frajitas and the meat was the cheapest, over cooked, and lacked flavor. Some else ordered chili rejenos and they coating was hard as if old, maybe even reheated and served. The service was terrible. No one knew anything, not prices and not their menu. DON'T GO.
The food here was absolutely terrible and service was slow.
We made a reservation via Open Table based on the restaurant's listed hours. We showed up 15 minutes before our reservation time to find out that they were closing early and would not take our reservation.
Ok place to eat downtown. Cool look and feel. Staff is accommodating
Have eaten here twice, once for lunch and this time for dinner. Both experiences were enjoyable - food was good, service good. As this restaurant is right on the Plaza I can imagine that at times it could get very crowded. Both times we attended were "off peak" hours so we did not have that problem. My wife lately is having a problem with spicy food, so if someone in your party does as well, be very careful what you order. Overall a good time and would go again next time we are in Albuquerque.
Found this restaurant through travel sites while researching for a family trip to Albuquerque. The food was delicious, and they gave enormous portions for the price! Wait staff was extremely friendly and attentive. Anyone traveling to ABQ looking for an authentic Mexican restaurant in Old Town with delicious food, great prices, and a wonderful ambiance, Hacienda del Rio is for you!
We waited over 45 minutes to get waters and drinks that we ordered. So we left. It was not that busy. We saw two tables served before us.
I could not rate the food because the service was so poor...
Great service, good food and a very welcome respite from suburban chain stores or fast-food. If you want a glimpse of real southwest life before everything became one big strip-mall, this is the right neighborhood.
We had high hopes for this restaurant, but unfortunately, it fell short of our expectations. Given its location in Old Town, it is targeted at tourists. If I were a tourist visiting from say, back east, I would probably be very impressed...it would probably be unlike anything I've ever experienced before. However, being a native New Mexican, it didn't do much for me. The atmosphere and ambiance are great, but the food is only mediocre. Not bad, mind you, but there are many better New Mexican restaurant options in Albuquerque in my opinion. If a festive atmosphere is what you are seeking, this is the place. However, if you're seeking a really great New Mexican meal, you may want to consider other options.
The choice of red or green chile didn't matter. There was very
little on both of our meals. The food was mediocre. The margaritas were mostly ice.
We took our 4 and 7 year old sons. They had a blast. There was live music and they engaged the crowd, including the wait staff. They took my boys out and they shook maracas, marching in a line around the restaurant. Good food.
Highly recommend for dinner with that special someone! Our waiter was super nice!!! We actually brought our kids along (ages 14 & 9) and we had a lovely Valentines Day Dinner!! Don't forget the fried ice cream for dessert!!
we ordered chili rellenos and they were inedible, too tough to cut, skins not removed, rather tastless; sopapillas were greasy and tough. I would not recommend this restaurant to anyone, probably the poorest Mexican food I have add after living in New Mexico since 1970!