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Hacienda del Rio - Old Town

2.6
2.6
31 Reviews
$30 and under
Mexican / Southwestern
Hacienda del Rio is located in historic Old Town Albuquerque. We feature exceptional New Mexican food, prepared from scratch, always fresh and always healthy. It’s what brings locals and visitors back again and again. Come in relax, and enjoy a fabulous Hacienda margarita. Inside or out... Our staff is ready to serve you.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Mexican / Southwestern, American, Mexican

  • Hours of operation

    Breakfast, Lunch and Dinner: Daily: 11:00am - 9:00pm

  • Phone number

    (505) 243-3131

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Andres Rosales

  • Catering

    Planning an event? We hope you will consider serving delicious, authentic Hacienda del Rio food as a real treat for your guests! With delivery and set-up included - and servers available upon request - rest assured that your event will go off without a hitch! We also offer all utensils and dishware upon request...we have everything you need for a complete event. We set up, break down, and make it look pretty. Just sit back, relax, and enjoy your party!

  • Neighborhood

    Albuquerque

  • Cross street

    Central & Rio Grande

  • Parking details

    Private parking available.

  • Entertainment

    Hacienda del Rio has LIVE entertainment on weekends.

  • Additional

    Bar Dining, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Patio/Outdoor Dining, Takeout, View, Wheelchair Access

What 31 people are saying

Overall ratings and reviews

2.6
2.6 based on all time ratings
  • 2.6Food
  • 2.6Service
  • 3Ambience
  • 2.2Value

NoiseModerate

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Filters

  1. JQ

    JarodQ7

    1 review

    1.0

    1 review

    Dined on February 15, 2020

    overall1food1service1ambience1
    There was a plumbing issue the day I reserved for February 14th and so I had to go find a different restaurant and that was hard because everywhere was packed it sucked I wish the would of told us before there was a plumbing issue so we could of made other plans.
  2. IP

    IPDaly

    Houston

    159 reviews

    vip
    3.0

    159 reviews

    Dined on December 31, 2019

    overall3food3service4ambience3
    Delicious French fries!!! But Is that ground beef? Really, What makes the tacos and burgers taste like that?
  3. CR

    CRISM

    New Mexico

    1 review

    2.0

    1 review

    Dined on December 4, 2019

    overall2food1service1ambience1
    Service was bad. Staff were not friendly. And got served burnt beans.
  4. GS

    GaryS

    New Mexico

    1 review

    2.0

    1 review

    Dined on July 21, 2019

    overall2food3service1ambience3
    They were out of beer and salad dressing. I asked 3 times for my beer before I was told they were out. They delivered the salad and asked if my wife wanted Ranch. Then they came back and told us they were out of Ranch and everything else. My stuffed Sopapilla was small, but did taste good. For $14.99 it was way overpriced. We had to ask for our after dinner sopapillas. there were 4 of us, they brought 2 and I had to ask for 2 more. One of the second batch was all dough with no space to put honey and was doughy and chewy. We have gone their a few times before and were always happy. It is obvious they are going out of business. They had only a couple of other tables when we arrived and just a few more when we left. We will not go back.
  5. C

    Cchavez

    1 review

    2.0

    1 review

    Dined on May 23, 2019

    overall2food2service1ambience1
    It was okay, our server was nice but he was slow. It wasn’t busy whatsoever, so it definitely shouldn’t have taken 30 minutes for a margarita. The food was very good when we finally got it.
  6. M

    Monicar

    1 review

    1.0

    1 review

    Dined on December 22, 2018

    overall1food2service1ambience4
    There were very few tables of patrons, we continually had to find someone for a refill on our drinks. The food was served cold, and had no appeal to the presentation. The flavor was not very good either. Overall the staff was never avail to check up on us. The only upswing was the Santa person and the live music.
  7. MC

    MelissaC

    1 review

    1.0

    1 review

    Dined on December 8, 2018

    overall1food1service3ambience2
    We have tried Hacienda del Rio 3 times always taking out of town guests there to experience beautiful Old Town Albuquerque every single time we have noticed a deterioration in service, food quality and overall management of the restaurant. This past Friday we went and knowingly made reservations weeks in advance on Open Table because of the Old Town Christmas Tree lighting event. When we arrived for our 7pm reservation we were immediately advised that management had cancelled all reservations. I informed the young man at the hostess desk that I wanted to speak with the manager, he left and came back and said I just confirmed with the manager that we cancelled. I informed him the manager needed to come and speak with me considering we had waited in traffic for 45 minutes, brought all of our inlaws from Virginia to the event and also especially to eat at this restaurant. Manager finally came out and did take accountability then they sat us in the cramped dirty corner with a sticky table and a weird table, but we made due. We got a new waitress, she was ok, overwhelmed for sure. However, she forgot a ton of items but when I ordered Fajitas she came out 35 minutes later after ordering and said they were out so I ordered a hamburger. I asked for mayonnaise, she returned and said they didn't have any. So, then I asked for fried ice cream which we all were excited for... there was also none of that. The hamburger I received came with no garnishments, and some oil soaked nasty fries. I'm normally not picky, but this place sucked!! Management must be poor, or ownership must not be involved or educated. The manager never came by to apologize for being out of what seemed like everything. We will never go back! This place is a such a poor reflection of Old Town. PLEASE DO NOT BOTHER GOING HERE IT IS OLD, DIRTY AND MANAGEMENT AND SERIVCE IS TERRIBLE!
  8. RH

    RonHM

    New Mexico

    1 review

    4.0

    1 review

    Dined on December 8, 2018

    overall4food4service3ambience4
    Even though all reservations had been cancelled because of the Old Town Holiday Shop n Stroll they still accommodated us almost immediately. It was extremely busy but they gave us good attention, and their posole is literally the best we've ever had.
  9. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on August 18, 2017

    overall1food1service1ambience1
    We made reservations on open table for a party of 4 at 8:30 we came early and they seated us immediately... 8:05 ... They took our drink orders and then returned to the table to take our food order.. I was last to order, I ordered a steak, the waitress said they had taken steak off the menu, as I watched the table next to me eat their steak. So I politely changed my order, didn't say anything... the waitress then returned 15 minutes later, still no drinks, and told us it would be at least an hour for them to cook our food as they were extremely busy... there were only 2 more tables inside and yes quite a few tables outside... she then proceeded to tell us it would be better if we just left because they were closing... it was 8:30 they close at 9:00 and incidentally you can make a 9:00 pm reservation ... needless to say this was the WORST dining experience we've ever encountered... DO NOT EAT HERE!!!!!
  10. E

    Erica87043

    New Mexico

    60 reviews

    5.0

    60 reviews

    Dined on July 14, 2017

    overall5food5service5ambience4
    Met friends for dinner prior to salsa music at the Art Museum. Everyone was satisfied with their margarita and meal choice. The fried ice cream was excellent too! Our server was very attentive. He rang us up before asking if we wanted dessert - my only complaint.
  11. r

    rmman

    Tampa

    3 reviews

    3.0

    3 reviews

    Dined on June 15, 2017

    overall3food2service2ambience3
    Food was average Mexican fare, nothing special. Service was slow. Table was not level and dirty.
  12. OT

    OpenTable Diner

    New Mexico

    1 review

    4.0

    1 review

    Dined on February 14, 2017

    overall4food4service3ambience3
    We went on Valentine's Day around 6:00 pm and there was maybe a couple tables seated. But once the night went on, the place started to fill up. We were got drinks and food in about 15 minutes. The food was tasty and enjoyable. We were very happy with our experience.
  13. MS

    MonkeysSquirrel

    Baltimore

    12 reviews

    1.0

    12 reviews

    Dined on December 31, 2016

    overall1food1service1ambience3
    This was one of the worst dining experiences ever. While the place looked great, even in the smaller new location... the service was non-existent, the tables were dirty, the menus were sticky & the place was empty (except for 1 table with a party of 3). After being promptly and politely seated, we were then ignored for the next 15 - 20 minutes, we never saw a waiter /waitress. In the end we left without anyone ever approaching our table . In the past we have always made a point to have at least one meal at the Hacienda anytime we visited Albuquerque... never again the Hacienda del Rio just isn't the same, in fact it's not even close. I wouldn't recommend this place to ANYONE!
  14. S

    Steve

    Naples

    63 reviews

    vip
    2.0

    63 reviews

    Dined on August 10, 2016

    overall2food2service2ambience2
    Very run of the mill. Food was just ok. Service was pressing constantly to order more. Outside dining was not shaded.
  15. OT

    OpenTable Diner

    New Mexico

    2 reviews

    4.0

    2 reviews

    Dined on July 22, 2016

    overall4food5service3ambience4
    We had a good experience for first time, we will return! Waiter was a little nervous, especially when my husbands order came wrong , but was quickly reordered and arrived within five minutes. Both of our meals were delicious.
  16. DD

    DawnDN

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on July 17, 2016

    overall3food3service2ambience3
    The server was very nice and friendly, but the service was VERY slow. The food was good and the location is convenient.
  17. D

    Deee

    Philadelphia

    25 reviews

    vip
    3.0

    25 reviews

    Dined on June 15, 2016

    overall3food2service2ambience4
    Food wasn't very good. Seemed to be prepared ahead and got hard. Rice was stuck together in lumps, chili relleno was hard and had to be cut with a knife. Server neglected to return our credit card and we had to ask for it after signing our check.
  18. PC

    PabloCruz

    New Mexico

    1 review

    3.0

    1 review

    Dined on December 5, 2014

    overall3food3service3ambience3
    One of the busiest nights at Old Town Plaza, the place was packed. Good food, good drink. Waitress was attentive. This was not your typical evening so will not comment further.
  19. JB

    JoBlue

    New Mexico

    10 reviews

    4.0

    10 reviews

    Dined on October 25, 2014

    overall4food4service4ambience4
    We actually have eaten here several times but this time we ate outside.....it was delightful. It's not a place that seats multitudes of guests, so it's quieter and outside you can overlook Old Town Plaza which is really delightful in the evening. The food is always fresh....but definitely try the fajitas!....I'm vegetarian and theirs are wonderful.....in addition to being a really substantial plate....we'll continue frequenting this eatery :)
  20. P

    Patrick

    New York Area

    144 reviews

    vip
    3.0

    144 reviews

    Dined on October 23, 2014

    overall3food3service3ambience4
    Every staff member tries to help every table which is very inefficient but shows that everyone is interested in providing service. Just make sure that you get checked in as an Open Table member so that they actually let Open Table know.
  21. TB

    TheBigL

    New Mexico

    2 reviews

    2.0

    2 reviews

    Dined on October 17, 2014

    overall2food2service1ambience3
    We dined at Hacienda Del Rio with friends. The service staff ignored us for about 15 minutes. Other couples were seated and served after we had been seated. I complained to our server when she finally showed up and we got a lip service apology. The slow service continued throughout the evening. The quality of my meal was lacking. Small portions of adequate food. The outside patio was a fabulous location to people watch and provides great ambiance. However I would likely not go back.
  22. A

    Albq

    El Paso

    1 review

    1.0

    1 review

    Dined on October 5, 2014

    overall1food1service1ambience3
    I was very disappointed with the restaurant. The food was terrible. Ordered frajitas and the meat was the cheapest, over cooked, and lacked flavor. Some else ordered chili rejenos and they coating was hard as if old, maybe even reheated and served. The service was terrible. No one knew anything, not prices and not their menu. DON'T GO.
  23. OT

    OpenTable Diner

    Orlando

    25 reviews

    vip
    1.0

    25 reviews

    Dined on August 20, 2014

    overall1food1service2ambience2
    The food here was absolutely terrible and service was slow.
  24. q

    qbbq

    Kansas City

    1 review

    1.0

    1 review

    Dined on August 9, 2014

    overall1food1service1ambience1
    We made a reservation via Open Table based on the restaurant's listed hours. We showed up 15 minutes before our reservation time to find out that they were closing early and would not take our reservation.
  25. t

    tarcgaz

    Phoenix

    32 reviews

    vip
    3.0

    32 reviews

    Dined on August 2, 2014

    overall3food3service2ambience3
    Ok place to eat downtown. Cool look and feel. Staff is accommodating
  26. Y

    Yossarian

    New Mexico

    1 review

    4.0

    1 review

    Dined on July 30, 2014

    overall4food4service4ambience5
    Have eaten here twice, once for lunch and this time for dinner. Both experiences were enjoyable - food was good, service good. As this restaurant is right on the Plaza I can imagine that at times it could get very crowded. Both times we attended were "off peak" hours so we did not have that problem. My wife lately is having a problem with spicy food, so if someone in your party does as well, be very careful what you order. Overall a good time and would go again next time we are in Albuquerque.
  27. h

    hpaul

    New Mexico

    9 reviews

    5.0

    9 reviews

    Dined on June 27, 2014

    overall5food5service5ambience5
    Found this restaurant through travel sites while researching for a family trip to Albuquerque. The food was delicious, and they gave enormous portions for the price! Wait staff was extremely friendly and attentive. Anyone traveling to ABQ looking for an authentic Mexican restaurant in Old Town with delicious food, great prices, and a wonderful ambiance, Hacienda del Rio is for you!
  28. P

    Patrick

    Washington DC

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 5, 2014

    overall5food5service5ambience5
    Great service, good food and a very welcome respite from suburban chain stores or fast-food. If you want a glimpse of real southwest life before everything became one big strip-mall, this is the right neighborhood.
  29. PM

    PlacitasMen

    New Mexico

    13 reviews

    vip
    2.0

    13 reviews

    Dined on March 23, 2014

    overall2food2service3ambience4
    We had high hopes for this restaurant, but unfortunately, it fell short of our expectations. Given its location in Old Town, it is targeted at tourists. If I were a tourist visiting from say, back east, I would probably be very impressed...it would probably be unlike anything I've ever experienced before. However, being a native New Mexican, it didn't do much for me. The atmosphere and ambiance are great, but the food is only mediocre. Not bad, mind you, but there are many better New Mexican restaurant options in Albuquerque in my opinion. If a festive atmosphere is what you are seeking, this is the place. However, if you're seeking a really great New Mexican meal, you may want to consider other options.
  30. g

    good

    Denver

    12 reviews

    1.0

    12 reviews

    Dined on March 22, 2014

    overall1food1service2ambience1
    The choice of red or green chile didn't matter. There was very little on both of our meals. The food was mediocre. The margaritas were mostly ice. Also expensive.
  31. K

    Kent

    New Mexico

    1 review

    2.0

    1 review

    Dined on February 1, 2014

    overall2food1service3ambience2
    we ordered chili rellenos and they were inedible, too tough to cut, skins not removed, rather tastless; sopapillas were greasy and tough. I would not recommend this restaurant to anyone, probably the poorest Mexican food I have add after living in New Mexico since 1970!

FAQs

Hacienda del Rio - Old Town offers takeout which you can order by calling the restaurant at (505) 243-3131.

Hacienda del Rio - Old Town is rated 2.6 stars by 31 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Additional information

  • Cross street

    Central & Rio Grande

  • Neighborhood

    Albuquerque

  • Hours of operation

    Breakfast, Lunch and Dinner: Daily: 11:00am - 9:00pm

  • Cuisines

    Mexican / Southwestern, American, Mexican

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Private parking available.

  • Payment options

    AMEX, MasterCard, Visa

  • Executive chef

    Andres Rosales

  • Entertainment

    Hacienda del Rio has LIVE entertainment on weekends.

  • Additional

    Bar Dining, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Patio/Outdoor Dining, Takeout, View, Wheelchair Access

  • Phone number

    (505) 243-3131

  • Catering

    Planning an event? We hope you will consider serving delicious, authentic Hacienda del Rio food as a real treat for your guests! With delivery and set-up included - and servers available upon request - rest assured that your event will go off without a hitch! We also offer all utensils and dishware upon request...we have everything you need for a complete event. We set up, break down, and make it look pretty. Just sit back, relax, and enjoy your party!

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