It was to celebrate the golden wedding anniversary of my parents

Unfortunately I found our service to be very poor. Our first waitress disappeared after serving us our initial order. After that we had to continue to ask other servers to refill our water, tea and to refill our scones, etc... At one time a server that I asked for water handed that duty off to someone who handed to someone else who handed to someone else. Finally our server realized the original server had taken a break and he was relieving her. The ambiance is very nice but not worth the money in my opinion. I felt that we were very much ignored and was quite disappointed.

Our tea was over-priced for the quality of the cakes and sandwiches. (The scones and jams were delicious.). And our server was nice but overwhelmed, and slow. We did not get what we asked to take away, either.

You go there for the name. Your experience depends on who your waitress is. I took two sets of guests there within two weeks difference and experience is two extremes. My first two guests and myself was looked after by a most charming waitress who was happy to recommend different kind of teas and more than willing to take pictures for us resulting in vast purchase of tea from my guests afterwards. The second visit with another guest was very disappointing. For some reason, we were sat in an area with people from our home country and the waitress was very impatient with us as we rejected her first suggestion of one type of tea. She made us aware that she was being good to us changing our tea cups with a fresh pot of tea. My guest question my judgement in bringing her to F&M for tea in the end. My answer is at least you can say with authority whether it’s good or bad.

Quintessential London experience. I have multiple for allergies which they impeccably accommodate. It's a must when vising London. Worth every penny. AND we left with an entire bag of "leftovers" to savor the following day. Go.

My daughter and I were Immediately put at ease by our friendly and efficient waiter who explained the menu choices. Our drinks came quickly and our food - afternoon tea - followed shortly after. Staff were attentive without being intrusive and we were offered more sandwiches and scones, and our drinks were re-filled. The food was delicious, and presented beautifully. This afternoon tea is competitively priced in relation to other similar establishments in London, but I would recommend the Diamond Jubilee Tea Salon for anyone wanting a memorable experience.

As first time visitors to London, our family was so delighted by the clotted cream, lemon curd and selection of herbal teas. We so enjoyed our choices of Rasberry Rhubarb and Apricot Lavender. So many delicacies! Our server was so good at helping us make choices and being attentive to our needs! Truly a tea to remember!

Great menu and service to celebrate my sister’s birthday - both vegetarian and had great choice!

Parents visiting from overseas, lovely family outing together during their visit.

Always a lovely experience, busiest I have ever seen. It is expensive but we think worth it. Be aware that service charge is added to your per meal cost.

Had afternoon tea here with a work colleague was lovely felt very welcoming when we arrived, food was lovely the cakes were amazing the only thing we had a problem is the price £158!!! Only had a couple of finger sandwiches a scone tea and one glass of rhubarb champagne each I know it’s in London and you do expect to pay more but we both thought it was an awful lot for what we got

Lovely afternoon in beautiful surroundings. Chose one sweet and one savoury afternoon tea. Both were delicious.

Great experience, great tea, and great cakes in the middle of London

Enjoyed a wonderful afternoon tea here at F & M........attention to detail amazing, the service was
exceptional, and the birthday celebration recognised with cake and candle .......wonderful !

We took our Daughter for Afternoon Tea, it was amazing. F&M actually offer a children's menu for afternoon tea which in itself is great, but were happy to prepare sandwiches to her taste, so simple ham was the order of the day with a great selection of cakes and mini scones - service was very prompt and attentive.

Highly recommended for all.

Great food, large tea selection, classy decor and ambiance, and excellent service- well worth a visit while in London.

My third time for high tea . Was exceptional as the previous two visits. My friends first time and he loved it. When travelling back to London I'll add F&M high tea to my to do list

Everything was delicious, quick service, excellent staff.

Staff were helpful and very freindly. It was out first time and they explained everything clearly.

My wife and I enjoyed a very pleasant afternoon tea this last Monday afternoon. We were both celebrating birthdays!!
There was plenty of food and of high quality.
The young lady who served us was extremely helpful and her service was excellent.

All in All a very pleasant experience.

THANK YOU

Beautiful building and a traditional atmosphere - would recommend a visit.

This is a lovely setting for a proper afternoon or High Tea. The Fortnum and Mason colors are calming and create a peaceful mood. The wait staff are top notch and knowledgible, plus they are very amenable. We had our first High tea and would happily return to sample a different option next time! The teas we tried were superb, the main courses were melt in your mouth delicious, the sweets were light and tasty without being too sweet and we enjoyed the dense textured scones as well. Our server, Michael, was particularly engaging and made us feel special.
Thank you for a wonderful afternoon!

Wonderful store to visit, excellent service & friendly staff while we had afternoon tea, our visit was a special birthday treat, everyone at the tearooms was caring & professional, the food was amazing, really good value.

I have been to Fortnums before and it has always been a relaxing experience but this time we felt rushed and the staff Seemed rushed. Plates taken before even had the chance to ask for extra sandwichs. Told we only had 15 mins left and no offer of cake trolley. Then after paying another staff told us are you ready to pay. For £144 for 2 and a special birthday it was a disappointment.

Beautiful setting. Waitress was very kind and helpful, although less attentive as time went on (and we did not overstay our time). Were promised as many tea changes as we liked but she never returned after I requested to see the list again and we never had our pots refreshed.
Food was good. Scones were some of the best I’ve had, and the chocolate cake was to die for.
Worth going for the overall experience.

Really lovely place for a very special experience - I had looked forward to it for ages and it lived up to hopes. Very generous with endless refreshing of tea and food

Disappointing experience. When the afternoon tea first arrived, supposedly there should be 5 types of sandwich and only 4 existed. It became even odder when the three-tiered stand held the amount for 2, but the asymmetric proportion of sandwich. It took us around 10 mins to find a staff to change that for us. The most irritating part was the attitude of the staffs there. We waited for around half an hour and during the time we seek help from 4 staffs and none of them seemed to care and just walked away after we told them our request. We feel even more disrespected when the sandwich finally came, it didn't not come for us but the table in front of us who apparently did not need that, and although the staff spotted us he went away! It was so ironic when there was a staff continuously chatting and helping with the table adjacent to us but no one cared about us. To be honest we felt discriminated against.
About the food, it is not bad but I don't think it worths the price, the quality of cakes were just fair.

The afternoon tea was lovely and the service was perfect - we'll be back again!

Food was just so so, we didn't finish all the desserts as they were not very tasty. Sandwiches and scones were really normal, not even as good as the ones you normally buy from supermarkets. Others were too sweet and heavy. Not tasty at all.
Atmosphere was good, service was good, but just not worth the value of money.

I had a very wonderful time.
I regret that I could not eat all of it because it is a small meal on a daily basis.
I recommended because you can experience first class service.

My husband and I enjoyed afternoon tea and we appreciated how accommodating they were with our 6 month old. We also liked that we could each choose our own menu since I like sweets and he likes savory. I liked that we could change teas when we finished our pot. Everything was delicious and we could really relax and enjoy ourselves. My only critique was that they didn't offer the cake cart to us which was included. Also, I feel like there should be a dress code. My husband was in a suit and the guy next to us had on jeans and a ball cap (which he did remove, but still)

French family loved the food, ambience and traditional afternoon tea in a beautiful surroundings.

My friend and I spent a lovely afternoon celebrating our birthdays. We enjoyed afternoon tea with a glass of champagne, in a lovely setting. Our waitress was attentive without being intrusive, which allowed us to relax and enjoy the occasion. We would definitely recommend this to anyone visiting London and would like to visit again ourselves at some point,

Absolutely wonderful as always. Lovely waitress who couldn’t have done more for us . Will be back soon . X x

We were served by a lady who was extremely helpful and polite. She made the experience a very nice one and she was also very patient with us especially when I changed my mind about what I had ordered. She clearly enjoys her work.
When booking we were advised that ut was an hour and half to be slot but we were not rushed out of the restaurant after that time was up. We were made to feel welcome and relaxed throughout our visit and will definitely be returning

Vacationing in London and first visit to the UK for my father.

What a wonderful experience! Yes it's not cheap but it's one of those things you just HAVE to do when you're in London for a special occasion. It's got the right balance between traditional but not too stuffy. No dress code either and the staff put you completely at ease. Lovely service. Really impressed overall and would happily recommend.

Lovely venue with attentive staff, delicious food and warm ambience.

This was supposed to be a special treat for what may potentially be my mother's last visit to London. The restaurant was very noisy and extremely busy, the service slow and sloppy. Total tourist trap! We ordered the savoury tea version twice, fully knowing I would not be able to eat some dishes due to my cheese intolerance. We asked which dishes contained cheese and were then told that I couldn't have the savoury tea, so they took away the food they had already brought, despite me saying we would like to keep it. No apology offered. It then took half an hour for them to present me with a sweet version, despite me declining this also, and I only ate the sandwiches as I am not a sweet tooth. The still charged us full cover. Most expensive cup of tea I ever had with bad service and super-disappointing. I will not go there again.

Go on spoil yourself. It doesn't get any than this.