Fortnum & Mason Diamond Jubilee Tea Salon

We were served by Marianna. She Made it a very special event for us, next to the very good food and ambiance.

F&M sets the bar for afternoon tea and it sets it high. Better than Claridges. Service is impeccable, quantity overwhelming, atmosphere perfect, table laid out so beautifully and staff were accommodating for my table request.
Truely THE BEST.

Lovely afternoon tea for two, followed by shopping! Very attentive and helpful waiting staff - couldn't do enough for us. thoroughly recommend.

Long wait for our table even though it was booked in advance. Wrong order served. Tables left with dirty crockery. Overflowing food waste bin on view and food dropped on the floor around it . Yes was lukewarm at best

High-class, stylish ambiance, professional, friendly staff. A venue worth considering when in London.

Terrific service and excellent food; an interesting spin on traditional English tea service. Our hostess, Katherine (Gerasimova), should be singled out for her charm and helpfulness - and she picked up that one of us had a birthday, and organised a small additional celebratory cake too. Above and beyond. The best of London’s best tea salons.

We have been here several times and absolutely love it. The food is always great. However this time, service fell way below the standard we expect and we were left waiting for long periods of time and had to ask for things more than once.
Food arrived before tea, even the champagne arrived before the tea!! Tea should, and always has previously arrived first. Plates were not replenished when they should have been. Yes, it was busy. It always is, but the service let it down badly. Hopefully was a ‘one off’

Absolutely wonderful, best afternoon tea ever ( and we thought the Ritz was the best! Bridgette our waitress was lovely

Amazing Afternoon Tea, good food, nice ambience and friendly staff

I found a waitress speaking french and that was very good. Very good food and sevice too. I love it.
Too bad that I didn't take the sandwiches out with me rather that sweet food.

We wanted to have an authentic Afternoon Tea experience, and for the price Fortnum was not worth it. The waitress was inattentive and even when we mentioned it was our first time she did not even bother giving a more detailed explanation.

Such a nice place and our waiter was fabolous! Will go there again

They didn’t not managed our reservation so we waited for more then 30 min to gut our table. Q

Whenever we can we take afternoon tea and it is always excellent - service, the food and drinks selection remain the same. Thanks to all those involved, front of house and especially those hidden away who make things happen.

My sister’s 60 birthday. Staff were brilliant and we had a wonderful experience, thank you.

It it’s my fifth visit to Fortnum & Masons for high tea. The food hasn’t improved sadly it has deteriorated. The scones were dry, the savory snacks were tepid and uninteresting, the cake buffet has been reduced But at the same time the price has gone up. It was actually a bit of a disappointment and I’m really sad to say this because it’s one of my favorite locations in London.

Maravilloso. Sin palabras . Tuvieron una atención con nosotros que íbamos de luna de miel . Excepcional

The food was good, but we had a long wait (approx. 45 mins) even though we had the reservation.

You can pack the food with a few addition selected cakes.

The service and food at the Afternoon Tea was abysmal. After waiting 30min to get seated despite having reservations (standing, as there was not enough seating for everyone waiting) we were escorted by the unfriendly hostess to our table. There were more empty tables than parties with reservations waiting, so it was unclear what was causing the backlog. The waiter was incoherent and improper (picking his wedgie in front of us and saying "no problem!"), and the food was flavorless at best. After hearing so much about the Afternoon Tea, we had high hopes for our afternoon. Instead, we experienced poor service and terrible food. It would have been more enjoyable going to the neighborhood Pret.

Absolutely fabulous. I met old friends for a 10 yr reunion. It was a delightful afternoon. The afternoon was a perfect choice to suit all. Absolute quality both in the food and the surroundings. Champagne at the perfect temperature too 😁

My sister and I went to have afternoon tea at Fortnum and Masons to get into the Christmas spirit. We were sadly disappointed. We had the savoury option. The finger sandwiches were delicious but the rest didn’t taste of much. Piece of cake at end with cup of tea was delicious. You can get as many refills as you like but there are only so many finger sandwiches you want. Great company, great service but overpriced underwhelming food. Shame.

Service was absolutely appalling! Have visited before but if this had been my first visit then it would most definitely have been my last!!

I loved the vegetarian afternoon tea option. Everything was delicious, the service was very attentive and accommodated my dietary needs. The food was plentiful too and the ambiance lovely, with live piano music being played.
The only negative point was that I had to wait for 30 minutes to be seated despite having booked a table online. So they could improve on their time management system to ensure people do not have to wait when they’ve booked themselves in for a certain time.

Fantastic venue and service. Excellent cakes and lots of teas to choose from.
Only downside is that you pay a lot for very little on the plates. Everything else is top notch

My best friend and I made our annual Christmas trip to F&M on Tuesday for Christmas shopping and afternoon tea.
Fortnums is my favourite shop in the world (and has been for the past 30 years) and this visit again lived up to my high expectations .
The food hall is legendary for a reason...
The afternoon tea was again excellent. Selection is so tasty and we were delighted to find that once we were at the figurative “waffer-thin” stage (Python fans know this) we were given a cake box to take home.
The service was exceptional. The check in is efficient and friendly and the team weren’t at all phased by our request to store our overflowing trolley of purchases.
We must give a special mention to our wonderful waitress, Karolina, who looked after us so well. Thank you all.

Food is not expected as good. Waitress had not explained in detailed about the price included eg free to refill the food or change the tea. A gentleman thought should be the captain promised to give me a bottle of water but it never came.

It is always a lovely experience to dine at Fortnum & Mason for afternoon tea. However, there are strict rules for not turning up late when booking a table, but being there bang on time, we were kept waiting for about half an hour before being seated.

nice environment，sandwiches is good. The dessert was too sweet to eat.

Fortnums is a favorite hunt of mine when I’m in London. The Afternoon tea is very good, the staff is nice and the tea salon is beatiful.

Quite good food and excellent tea selection, but really not worth the high price

Everything was great!

I highly recommend to start off with a glass of champagne and to order the High End Tea, absolutely amazing!

Visited fortnums for our annual Christmas afternoon tea outing. Lovely food as always, but a real mix with service. One of the managing staff was very quietly spoken - so much so we could barely hear her, and came across as abrupt and rude when serving. Our other waitress was a real delight - welcoming, friendly and made the experience super personable. One big disappointment was that we weren’t offered cake from the trolly which is included in the cost of the afternoon tea and a usual highlight of the experience. I’m unsure as to whether we’ll continue our annual visit next year given this experience.

Great ambience, sadly the food was not on part.

Lovely place to eat. Dining room was set out beautifully. I went with my son and daughter for Afternoon Tea and it was most enjoyable. Probably the best I’ve been to. Food was lovely, the cakes in particular were unlike the norm you would be served.

Not an entirely terrible experience (ambiance was fun, and I do love the porcelains), but pretty disappointing all around: the tea cakes and sandwiches were all a bit stale, and arrived after the tea, which I found odd - we had to continuously ask for more water, and the check at least three times. The servers were otherwise friendly, but given the price paid (and certainly reputation of F&M) I expect more - glad I had the experience, but not great value for money - would rather go to the shop and buy things, and create a high tea of my own.

Again slow service. Waiter very occupied with customers next to us who were complaining. Not enough fresh tea!!!!!

Last time in London we had afternoon tea at the Ritz and thought that we should try Fortnum and Mason this time and got disappointed on the service level, detached and stressed service with long waiting for the first serving.

Lovely experience! The ambiance was elegant and relaxing. The waitstaff was friendly and attentive. Many options were provided for dining at tea. The tea selection was amazing! A perfect place to relax and refresh.

It was polite and cozy, loved the live piano.

It was OK food. Was expecting more taste or more ingredients in them. Maybe add some veggies ex salad och tomatoes in them? I did love the “would like some more sandwiches or tea”.

A big BIG plus for Fortnum and mason was the donation that we could give with the recipe and that they donate food spill to a homeless shelter. Thank you for that!!!

My wife loved it. And now I’m the best husband in the world. For a while.