Our waiter, Leo, was amazing! Thank you so much!!!
Afternoon Tea at Fortnum and Mason is in principle a very nice experience. Unfortunately this time the service was by far not up to the standard. The waiter was distracted and barely available.
Fantastic. It was all I hoped for and more. Excellent food and service in wonderful surroundings. Exceptionally attentive and friendly staff who were extremely helpful. Nothing was too much bother for them. The savoury afternoon tea was excellent. The choice of teas was very good and lovely that you could try more than one. We will certainly be returning.
Wonderful setting and tables beautifully spaced so felt we weren't crowded in. Afternoon Tea was delicious, offered replenishments and anything we couldn't manage was elegantly boxed up. Service was attentive and knowledgeable.
It was quite a hefty price tag for this afternoon tea, and for me the service didn´t match what we paid. It was very hard to understand what was included and it was never explained to us that we could ask for more of something, get a tea refill, or that we could exhange somethings inbetween the different menu options - which was free of charge. Some tables got this explained, some didn´t. In the end you´re supposed to pick a dessert of your choice from their dessert wagon (which you can get wrapped up to go) - this also was not offered to us. So all in all, very bad service and a confusing experience which was not worth the price. Would not recommend anyone to visit.
Bit brighter and than I expected and that made the ambiance feel a bit like a cafeteria. Additionally, it was a bit loud.
Fabulous afternoon on Saturday enjoying the traditional afternoon tea with my mum and sister. Great relaxed atmosphere but still very special. Great friendly service and of course delicious food - thanks again!
A beautiful spot for a special Afternoon tea !
There no equivalent for Fortum and Mason's in the US. It's like Tiffany's mixed with Sax Fifth Avenue plus William Sonoma for billionaires. The tea salon is on the top floor. The service is impeccable with wait staff bustling around presenting us with delicious treats and pouring us hot tea from pretty blue pots. They can help you choose from the long list of exotic teas. They tempt you to refresh your plate of treats. We left delighted and very satisfied. Albeit with a lighter wallet.
A lovely experience. Beautiful food. Expensive but worth it for a special occasion. Leave time to shop in the fantastic Fortnum & Mason store.
Lovely Afternoon Tea. Nice to have such choice and replenishment was often. Only comment is that the scones are really not great. Over worked and a bit dry. Otherwise fab.
Lovely setting but service was not great, slow and had to ask for refills.
My daughter and I had a belated Mother's Day afternoon Tea. We did this at Christmas time and loved it. Fully enjoyed by both thank you
Fantastic, amazing, astonishing, we had a great afternoon Tea visiting you .
My daughters and I were visiting London and afternoon tea was on our bucket list. After doing some research and talking to friends, we chose the Tea Room at Fortnum and Mason. Everything was perfect, the service, the tea, the decor/atmosphere and the food. We could go on and on. Compared to other locations for tea, we felt the price was quite reasonable for everything we got. I recommend Fortnum and Mason to everyone.
We thoroughly enjoyed our tea and champagne.
It was a great way to finish a busy day in London and hopefully we will repeat the experience soon. Thank you to all.
The tea, sandwiches and scones where really good! The cakes however not so much.
Service and staff was impeccable. There were very knowledgeable in terms of every item on the stand. Always smiling and friendly too. I mostly enjoyed the scones and cakes. I wasn't too empressed of the lobster bisque,as there wasn't any lobster inside the dish! it was more like scrambled egg. Bisque sauce is a very rich sauce made from many ingredients. The chef needs to change the spec of this dish! Or put an alternative to what he/she can pruduce. But I would be back at some point,but I wouldn't recommend the lobster to anyone.
fantastic day , lovely experience , but expensive for nurses wages
My friend and I were celebrating our birthdays, the staff were courteous, the food very good and we were given a birthday cake as a thank you for choosing F&M to celebrate our birthday. This is the second year we have chosen F&M to celebrate our birthdays.
Really lovely afternoon. Our waitress Bridget was outstanding, my Mum asked for black pepper which she had to source from another restaurant in the building but nothing was too much trouble. Birthday cake was produced for my Mum which went down very well and the scoth egg was delicious. Loved the takeaway boxes for extra cake and scones and a really great experience. thank you
Great experience in an iconic place ! The setting and the food are great and we were privileged with the great service provided by Bliss. She took the time to explain our options and guide us through this nice tea time experience.
We had a great time at Fortum’s.. the afternoon Tea was awesome.. the draft was very friendly ..
Food and service was excellent. Cakes were delicious and sandwiches were tasty. 3 of us had the afternoon tea menu and my husband had the savoury menu which looked equally as tasty.
A truly lovely experience! Exactly the London High Tea experience we wanted. Ambiance was gorgeous and good and tea were delicious!
Great afternoon tea! We chose here for the famous tea selection and because they stay open later in the evening so could book afternoon tea with overseas visitors for a 6pm post-work weekday evening.
Liked that the teapots were small so we could try a range of different teas. The staff were very attentive with both refilling tea and the food. We got extra sandwiches and scones.
Had a wonderful savoury afternoon tea with friends. All staff very pleasant, special thanks to Leonardo for being friendly, charming and professional. This was my third visit and will return.
I was very disappointed in my tea at this well known establishment. I decided to make a reservation based on the reviews I saw on open table unfortunately my experience was nothing like what I read from others who had tea here. The service was terrible we were a party of three and we had to ask 3-4 times for items such as water and our check. The sandwiches were very basic nothing special and the cakes were dry like they had been frozen. The only thing we enjoyed were the scones they were fresh. The store is very pretty and a nice place to browse and shop but don’t waste your time or money having tea here.
Lovely place for afternoon tea though the food was not overly impressive. The sandwiches tasted a bit stale. Not fresh at all. The scones were good though not warm as I have had in other restaurants. The wait staff was superb and the overall experience was nice but for the price I would not recommend to my friends.
Lovely way to spend time catching up with my daughter for mother’s day
Great service and great afternoon tea!
Trotz der Reservierung ca 20 Min gewartet
Our experience was absolutely amazing in every way! Little did I know I would be getting engaged shortly thereafter as well. Happy to announce that Fortnum & Mason will always have a special place in my heart. Completely worth it!
Lovely room and an efficient welcome. Food was mediocre- scones were hard and seemed stale. Were offered more tea but still hadn’t arrived after 15 minutes so we left. Surrounding tables were not cleared and were a mess. Declined to pay the 12.5% service charge as we have had better service in Nando’s.
Disappointing. Food was slow, service was chatty but not helpful. Plates were noisily stacked at the counter.
Pianist stopped around 6pm.
I remember the F&M of 20 years ago. I should not have come back.
Myself and my sister bought our mother and niece for afternoon tea. What a marvellous afternoon we had with you. Paolo our waiter was so friendly & helpful, our table was perfectly placed & the food was wonderful. Especially the scones & lemon curd which were sublime. It was my niece's 1st afternoon tea and at 7 years old she was completely wowed! It could not have been a better afternoon in any respect. Thank you.
A disappointing visit. The tea room was not busy but the service was haphazard at best. We had to ask several times for more tea and even obvious items such as cutlery. The food was good but minimal.
Given the amount spent, to be given the remnants of two jars of jam that we had enjoyed was bordering on the insulting. Surely replacing the partially used jars with new ones would have been a nicer gesture at minimal cost.
I have to say that I left with the distinct impression that Fortnum and Mason are trading on their name and I felt slight foolish at having spent what I did. Not a feeling you like to have when leaving an establishment having just paid the bill.
We have booked a table at The Ritz for our Christmas visit to London.
I can't fault the food, seating, service and ambience. Excellent!!
We were treated like royalty from the moment we arrived. The service was fantastic and the food excellent. Our waitress could not do enough for us. A pure pleasure.
I was really looking forward to my booking for mother’s day and F&M did in no way disappoint, what an excellent experience! The ambience and value for money all top notch and our waiter with a surname called Ferreira made it all the more special. I would go again in a heart beat.