Fortnum & Mason Diamond Jubilee Tea Salon
First trip to London. Amazing experience all around. Would highly recommend to anyone.
Poor service. Waitress never came around to check on refills or water. Forced and undeserved gratuity. Do not recommend at all.
All I can say is thank you very much. The experience exceeded all expectations. The eclair with the salmon on top was fantastic by far my favorite item.
Simply, INCREDIBLE! Tea, food, service, ambiance were outstanding.
Although making reservation in advance, we need to wait for 20mins. It's a nice place but it is very expensive. Overall they provide good service.
It seems expensive at approx £55 per person but turned out to be well worth the money and a unique experience. Service was good quality but slow on a few requests for more tea. However, the food was very high quality and the tea was a mixture of unique flavours and a great compliment to the scones and cakes.
Very disappointed that i could not have hot water on the table and it took me asking 3 times for hot water which resulted in my tea being too strong and i couldn't it while eating! Very annoying !
Excellent..and did not feel awkward being on my own..was a birthday treat to myself. My waitress could not have been better. Whole ambience was pleasant..great experience. Thank you.
Perfect experience for afternoon yea in London, especially for tourists looking for a break and something with more refinement and a relaxing pace.
I am already planning my next visit as a birthday present for a friend, and have already recommended your teas to three other people since returning. It was wonderful, especially the sweet/savoury options to share.
Wonderful afternoon ,made to feel as though we were the only people taking afternoon tea.The food was excellent.The staff were attentive ,beautiful surroundings,and wonderful little touches that made the whole experience memorable,many thanks Fortnums
basic afternoon tea sandwiches were very boring. Scones lovely but small cakes not as varied as could be ie no pastries. Large cakes were lovely. Overall it was too expensive for what you got
This used to be the best place for afternoon tea in London and over the years I have taken many friends from abroad here to enjoy a typical British tea experience. However, our last experience was dreadful. First we waited 50 minutes for sandwiches and when they finally arrived the bread was dry. They only offered plain scones and they were all cold. The waitress spilled the tea each time she served it. We were seated just under the AC and it was very cold so we had to put our coats on. When we asked if they could turn off the AC or if we could change the table, nothing was done. One of the teas we ordered was in a tea bag, but somehow some tea leaves (from a different tea) ended up in the same teapot (?!). We couldn’t finish the cakes and when we asked for them to be packed to go, the waitress said she wasn’t sure if they had boxes (?!). Very poor customer service and an overall disappointing experience.
It's pricey, but there is no shortage of food and tea. The food was excellent as was the tea. Our server was amazing, but some of the other 'runners' were a bit confused.
Food was nothing special, considering M ordinary and what you can eat anywhere. Waitress was openly fad up and not attentive. We waited for order 30 min, when we were told on arrival we have overall 1.5hrs for the experience. No offer of fresh tea or cakes from the trolley from waitress, till asked - then an irritation was shown and we were made to wait 20 min. We are still asking ourselves what did we pay for? It was suppose to be a treat to mark special occasion, instead it was unpleasant and most disappointing experience of high tea. F&M team needs to get out more to see what their competitors offer and learn what good service, which forms part of good experience, looks like. We regretted our choice and we all said : would we go to Paul patisserie at list we knew food would be amazing and service 100% better. What an embarrassment for F&M
Thanks a lot to Kelly for their kind treatment and professional knowledge. Hope to see you son. Our family love to be the re.
A really lovely, classic version of the quintessential British tea, managing both to serve large crowds, yet avoid the traditional pitfalls of at scale tea. The sandwich bread is served soft and moist, the scones are crumbly with helping of the roundest, most delicate lemon curd, and the pastries are each their own little work of art. Really loved the experience, was expecting a gimmick, but found a gem.
My wife and i attended the Jubilee tea room at 4.15 pm on Sunday the 12th May.
An outstanding visit, opulent yet a chilled out vibe , classy and casual at the same time
loved it .
Tea at Fortnums is an oasis in Piccadilly. The waitstaff are very accommodating and want their customers to relax and enjoy their tea whether is afternoon or high tea, sweet or savory.
Whilst the service was great, some of the offerings were stale which, for an establishment such as this, was disappointing.
Service was great and food was even better. Very accommodating as we had our two young children with us. Would highly recommend to anyone looking to experience afternoon tea.
Amazing service, great food which they replenish as you wish. Lemon curd, clotted cream on scones is to die for.
Fabulous experience, definitely don’t eat beforehand as you can order more as part of the tea. The scones are perfect but wasn’t too keen on the patisseries as but too fancy for me- would prefer a simple Victoria sponge. As expected tea was delicious, make sure you study the selection beforehand as the range is extensive! Lovely environment and great place to enjoy an afternoon.
Had an amazing time celebrating my birthday here. The afternoon tea was the best I’ve ever had and will 110% go back again!
Beautiful elegant room for tea, staff really lovely and helpful. Food lovely and the fact you could choose between a few different menus was a plus, we had the savoury tea and you can then choose a cake off the cake trolley which was a great option to be a little different. We were lucky and weren’t hurried and spent longer than anticipated at the table. Most enjoyable and would highly recommend and will be going back.
Wonderful staff, a lovely afternoon tea.
The service from Mariana was amazing, she went above and beyond to give us the best experience ever!!!
Server seemed overwhelmed and missed to explain details about the experience. He dropped our food and didn’t explain what was in the two towers. He forgot to provide us with a tea filter and we had to share across the table because he never came back to check in. Another server noticed and started helping us, but we were almost done with our food by then. Great ambiance and tea was amazing but we were disappointed with the lack of service.
Absolutely beautiful in every way. Outstanding.
Lovely afternoon tea in a beautiful setting. Service was excellent and no shortage of cakes and sandwiches. Leftovers were boxed up to takeaway. Great place.
Brilliant day. Michael, our waiter was fantastic 👍🏻
I took my mum for afternoon tea as a special treat and this exceeded all expectations..wow! Perfect service, food , atmosphere..staff very attentive and we must have called them over at least 10 tones to ask questions and to try the selection of teas which is included in the price..such a fabulous memory made for me and my mum -thank you !
A great experience that I’d highly recommend. Beautiful setting, ambience, service, tableware, food even the toilets!
The first time I went the food and service was impeccable, with amazingly attentive waitresses. However, when I came back this time the service nosedived. While the server was not rude, there was a stunning lack of attentiveness to the table. The tea we had ordered at one point was sitting at the tea counter for over ten minutes, and we had to remind the waiter before he went over to bring it to us. Plates were not proactively refreshed, and attention to detail was lacking from the waiter. Overall, would not recommend again given the price point, which is a shame since the first time I went, I thought it was actually worth the high price.
ABSOLUTELY PHENOMENAL EXPERIENCE!! Loved our server, he knew his teas and he made wonderful suggestions. The food was absolutely wonderful and prompt. It was a delightful surprised to be gifted with a slice of cake for my birthday. The staff even sang Happy Birthday to me, which was a nice touch. I would highly recommend tea here. It is definitely a decadent experience that shouldn’t be missed. Although it is on the pricey side, it is a high class experience. The saying, “you get what you pay for” definitely rings true here. You get first class service and first class food.
Every detail from to service at arrival, being shown to the table, explanation of ‘how things work’ the ambiance and, of course, the food were exceptional. Staff are friendly, attentive and really nice!
Excellent experience as always
The cake was too sweet for me. But the atmosphere is very good and I think I should go at least once.
Delectable afternoon tea with great ambience and excellent service.
If you’re a tourist looking to experience afternoon tea in an iconic location, this is the place for you. Be prepared to shell out $$/££ for it though. We ordered both the traditional and the savory. The savory was ok, but I wouldn’t order it again. Service was awkward. They frequently attended the tables around us, but we very mostly ignored. We were told we could get refills/refresh any of the items on the plates, and yet no one ever came back to inquire as to if we wanted any or even if we needed anything else! For over a hundred dollars, I wasn’t overly impressed. Certainly not the service I typically expect at this price point.