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Best Japanese Restaurants in Tampa / Central Florida West

Price

1 restaurant available nearby

A photo of Ro restaurant
4.6
Exceptional(48)
Price: Very Expensive
• Asian • Tampa
Booked 43 times today
I went back cause my first experience was phenomenal, this time was less than stellar. This was just horrible our server totally ignored us our food took forever. We ordered two fire crackers shrimp appetizers, yakisoba with duck and Dragonroll. Which I stated I didn’t want raw sushi I preferred it cooked, came out with raw tuna on it which I was t aware of. Now mind you food took about 30 mins to arrive, in that an another server bought our appetizers, we watched our server walk back forward serving another table never checking back in with us. No let me check on your food no refills nothing. So finally our food arrives it was hot which was great, however as I stated earlier my sushi had raw tuna which I’m not a fan, so I declined it. At this time server still has not come over. I asked the server next to us for a box so we could leave, finally the server comes over with the bill. I place my card and he’s right there so I say no I would like to see a manager. I was fine with the bad service and would chalk it up but the fact that he was prompt for the bill did not sit right. Also we weren’t offered our complimentary dessert. The manager Valerie Daniel (Amazing and personable)comes over very apologetic offers to comp our I decline since we did eat the food, see again apologies and I explain our evening and she agrees that is it the service we should of got. Offered us to come back which we will, the servers next to us was great and attentive once we got him involved and also apologized. The server Jovan M continued to avoid us and never once seemed to acknowledge our dissatisfaction.
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