The host staff was good, the ambience was fun (loud), which we expected, food was good, line dance instructor was good, restroom attendant was very friendly. The big let down was that our server did a minimal job at best. We sat with empty beverages for too long and had to seek her out to get service.
This is my second try at Pucketts in Hendersonville. I have been to a couple other locations and always was satisfied. This evening was what I know Pucketts to be. Our 1st visit was very disappointing and we blamed it on the newness and staff problems.
This evening we had the perfect time. The food was delicious and our server although she said she was new was very attentive and did a great job. We went primarily for the music of
Karli and James and they were wondering as usual. If you have had a difficult 1st experience I would try again, I think with new management you will be happy!.
They do not take reservations in Hendersonville, and that was very confusing. The system made it look like they were booked which was not the case. That should be fixed.
The food was good as always, delicious BBQ. The service was very prompt; one who seated us, waitress and manager contact. We will definitely visit again since that they are now with Open Table
So I was a bit skeptical about our lunch reservation. I made a reservation for 12 people at 12:30. I was the first of my party to arrive. They could not find my reservation and there was only ONE server. The poor guy did great! Overall the experience was great!