Cooper's Hawk Winery & Restaurant - Kansas City
Food took an hour to come out. Once it came out it was cold. Then it took another 30 ministers to get a hot dinner. Wait staff was nice and apologetic.
Went there two nights in a row. First night was absolutely terrible!!! Our 6:30 anniversary reservation (for 2) got us seated at 7:00. Service started out fine but went downhill from there. Placed our order, got our drinks, and our soup and salad fairly promptly. When we finally got our food 1-1/2 hours later it was COLD! Sent it back, with wife reordering same meal and me changing my filet to egg rolls and soup, since I was quite upset and decided the filet was no longer my preference. Waited for approx. 45 minutes and finally told the manager we were no longer interested and wanted to settle our bill for the items we had received. To her credit (sorry, forgot her name), she was wonderful and would not let us pay for anything. She then came back as we were leaving and gave us 2 gift certificates for 2 entree's and 2 drinks, with tax included. Told her we were not looking for anything for free but she insisted, saying that she loved her company and her job, and wanted us to be as satisfied with their offerings as she was. We told her that we would definitely return, tipped our server generously and left, returning the next evening. Can you say, 180? Our entire experience was wonderful from start to finish! Same manager noticed us as she was walking about and made it a point to stop by and thank us for giving them another opportunity to prove themselves. We once again tipped our server generously, even though our entire meal was gratis. We cannot express our gratitude to the manager for stepping up and convincing us to give them another chance. While my wife was initially against it, even with the gift certificates, things turned out wonderful.
Great place for lunch or dinner with co-workers or a girls day/night out. Fun date night place too! They have a cute store in the front to and they offer wine tastings at the counter. We had great service and the food was amazing!
Checking in with the host was a nightmare! The guy was so rude and so condescending that we almost left without eating. I asked for a booth because it's easier with my son and he rudely said, "Ma'am our booths only sit 4 at this time so unless you feel the need to keep him on your lap the entire meal, then you will not be sitting in a booth." I responded that we are happy to keep him on our laps and that a booth is where we would like to be seated. After sitting in the booth we put our son between us and there was ample room on both sides of my husband and me despite only fitting 2 on each side. After being seated, the host walked by and glared at both my husband and me. Despite having a bad first impression, the meal was fantastic and our waitress was very good!
Waiter was amazing, food was amazing and wine was amazing.
VERY VERY busy restaurant on the Plaza. Was an hour early for reservation and still had to go to hostess stand 10 minutes after reservation time. They did seat us right after that.............HOWEVER, the food took 1.25 hours to arrive!!! The manager even came over and apologized for the delay. THEN it took forever to get the check and took our dessert order to go. :-(
It was very noisy. All the employees from the hostess, server, and runners all appeared very stressed. They were late seating us despite having a reservation and once seated it was a long time before we even got water to the table. I finally walked down stairs to the bar to get two ice waters and walked back up stairs. I still had time to drink half of the glass before the server finally appeared with waters for our table. The food was tasty and I have had better service in the past so hopefully it can be chalked up to a bad night. We will give them another chance.
I have been there several times and really loved the food and fantastic service. This last time that I was there. You could hardly have s good conversation. The food was not that good. The service was amazing though
There was a table of ladies who had too much to drink and we could barely hear each other or our server. It’s not the restaurants fault at all but we won’t be spending date night seated at a table in the middle of a noisy room again.
One of our favorite places to eat. Menu has been updated and food was fabulous as usual. They accommodate our dietary allergies easily. Perfect place to go for any type of occasion.
Good time with good friends, definitely recommend it.
Food and service was outstanding! It’s a little loud, and lines for wine tasting were long and slow, but the overall experience was great!
It took 15 minutes before our server greeted us. Another 30 for her to bring us our wine. Over an hour for the food to be delivered. I ordered the filet medallions cooked medium rare and they came out WELL done and cold.
I am a wine club member and visit Cooper’s Hawk very regularly. This is the second time in a row that I have had a bad experience, either with the food or the service. I hold Cooper’s Hawk to a much higher standard than most restaurants, so this was extremely disappointing.
I really enjoy the food and atmosphere here. The staff is extremely good!
My husband and I enjoy Coopers Hawk for our date nights. I've never found a dish I didn't love. My favorite is the Red Wine Braised Short Ribs. Absolutely mouthwatering, and the service is great too. Getting in for a wine tasting is another story. You have to get there early if you want a spot at the tasting counter. The staff could do better at moving people along in their tastings. Guests tend to visit and the staff is slow to get your tasting completed. All in all, it's still a great time and will always go back.
Have eaten at Cooper’s Hawk several times. However the dinner we had on 7/11 was not the usual quality. I had the shrimp which came with rice that was so stuck together I was unable to eat it. Additionally the shrimp had been way over cooked. A second party ordered a medium rare steak but got one well down. Disappointed in our food since we had out of state quests we were trying to impress. Service was awesome and wine was well liked by everyone.
Server was very engaging and food was excellent
We enjoyed our dinner and the atmosphere was perfect! Our server was friendly! We will definitely be back!
Friendly, knowledgeable staff and great food. Tasting bar is small and chaotic. Could be set up better like they have in Indianapolis.
Rude front of house staff but good management, dishes were either over or under salted but good flavor combinations.
Longtime members (almost since KC opening). Party of 8 this time, was a little slow but that's to be expected with a larger group. Couple of meal items were a little overcooked but they made it right! Food was good (as usual). Most of us got the Surf & Turf (as usual), few others tried something new and liked it (Shrimp dish, Dana's Chicken & a burger). Overall a pleasant experience.
You can never go wrong with dining at Cooper's Hawk rather for family, friends, or business. Great service and great food.
Four of us went for a birthday lunch and wine tasting. Wine tasting was great, generous pours to allow a good sample. Lunch was excellent for everyone.
First timer. Loved the food. Service was good. Table was a little stuck in the back, but we would go back.
We were seated quickly overlooking the Plaza. Great meal, great wine, great evening
Service was good except they didn’t give my husband his side. 3 times they said it was coming and it never did. The server gave us a free dessert. Not the typical experience we have had here.
Service was fantastic and the server was efficient. The staff had excellent knowledge of every wine we sampled.
There were 3 couples and one of them got free meal vs the other two had to pay their meals. Discount were not split evenly.
Love this restaurant and their wine label! We came up from Wichita specifically to eat here and buy some more of their wine since they no longer ship to our state. Highly recommend the scratch food and the wines!
We always know we will have an enjoyable meal and great service.
Absolutely going downhill.. so sad, I've always had great food here before. Something has changed.
Amazing food. Great wine. Love, love Cooper's Hawk. Only wish -- wine tasting is so slow. So very few are served leaving so many others to wait and wait. Maybe open more bar space and serve more than just those standing at the bar --- some are so spread out -- there is plenty of room, but no one moves to let others in. That's the only thing I do not like about CH.
Mediocre food, worse service. The waitress acted as if it was a hassle to do her job. We asked about their charcuterie when it was set on the table. "Its cheese" she said while walking away. None of the dishes we were served justified the price paid. At the end of the meal we asked for espresso and waited 15 minutes for it. The waitress came back and told us the machine had been broken for two weeks. We asked for coffee instead. "Well, I'll have to make some." Such a shame she had to do her job. Completely ridiculous.
Celebrating our 52nd anniversary and was our first (but not last) trip to Cooper's Hawk. Service was excellent and pleasantly entertaining with our server. Food was good but chocolate martini and crème Crème brûlée was out of this world!
Our waiter Dane was excellent. He was very patient and helpful with allergy questions. He recommended a delicious soy free entree for me and gluten free one for my friend.
We had a fun and delicious dinner- the noise level is much better on a Sunday night than on a Saturday night.
This was our first time at the facility. It was different than what we expected. The wine area on a Saturday was very busy and the facility was completely full. We had come for dinner and were pleasantly surprised at the menu selection and the quality of the food. We also enjoyed the selection of wines. In addition to cap it off, our server and all others bringing food or drinks were excellent. In summary, our party of six had a very enjoyable and pleasant experience and would definetly regard again
This place is great!! Staff is always great!! Food is always great!! Oh, and of course the wine is always great!!!