It was our anniversary, the service was confusing and kind of rude. Our waiter ignored us but the drink girl (totally separated from food service) was all about serving us. We weren’t having alcoholic drinks just soda and she seemed disappointed we weren’t a big Bill. The water refiller was on it but when we had a question about menu (our server no where to be found) he was like I’m sorry I don’t know I have only worked here 2 days. We ordered appetizers and kept hoping waiter was coming back to take dinner order but didn’t show up until we had already finished apps and was just waiting on him. The food when it did come out, bison steak and stuffed ahi was cold and my husbands steak covered in some weird sweet sauce which also covered the “summer vegetables” that was part of his meal (5 over cooked asparagus stalks) he said the mashed potatoes had no flavor and needed salt and pepper. None available on table and asking for our server was a lost cause at that point. I had the clam chowder and it was not edible, the flavor was like canned chicken noodle and just cold and gross. Our bill was over $180 for 2 people. Save your money and try a place with updated ambiance, decent food and better service!

Everything about our experience was incredible! The service is next level, the food couldn’t have been better, and the atmosphere was awesome!!

A window seat at the Chart House was the perfect setting to celebrate my mother’s birthday in Waikiki. Gregori was a great server. Thanks for the arrangement Chart House.

What a great experience!

20th Anniversary

Overall great ambiance, drinks and food. I would have liked more seasoning or at least salt and pepper for my mashed potatoes but none was offered or on the table.

Great service, great good, great price! What more can i say?

2 Birthdays

The service from the wait staff was exceptional. Our waiter and everyone that served us gave us excellent service. We have always liked the Chart House.

Food is always good. I asked the waiter for spiny lobster that was on the menu before CVD, and he said that you did have lobster and I repeated spiny lobster and waiter pointed to the menu "lobster." I knew "lobster" was not spiny lobster but I ordered it anyway. Overall, fast service and good food.

I would never recommend this place to anyone ! Food was horrible, drinks were not made as requested , both times they brought the wrong wine and the wrong martini .. it’s terrible when people “think “ you don’t know what your drinking and bring you a cheaper brand . Also I have never heard of shrimp scampi with mushroom and they were NOT mentioned on the menu .. over all we had a horrible time for the $350 spent . Just disgusting …

Limited covid menu, way overpriced. Crowded.
Excellent mahimahi.

Fantastic restaurant with great ambiance and live music...our last family meal on our Hawaii trip, and what a way to go out! We’ll be back for sure.

We used to come here every anniversary but for the past 2 years we haven't been able to due to COVID. We made our reservation online and was seated right away. The service was great and the food was good. The appetizers were amazing and truly a MUST!!

We loved this restaurant! Beautiful views with delicious food, the stuffed shrimp and steak were amazing! Staff was very friendly and accommodating. We cannot wait to go back and try the bison!

When we got there was warmly greeted by hostess n she had a special table reserved for our special occasion. Waiter was extremely helpful with our Oder. Sorry did not get their names

Good service, delicious filet, really enjoyed the Grand Mariner mango colada cocktail. Nice view of water and marina.

Worst experience ever ... HANDS DOWN! Food was good, soup COLD, worst server for real tho! The only good service we got was the Cocktails Server her name was Nina as she checked on us 7 times to see if we needed refills! Our server was horrible made every excuse in the world why he was late and slow with his service, even blamed the kitchen!! I could go on and on but waste of energy! The Manager did her best i guess, try not to get them involved unless absolutely necessary and tonight was! Truthfully with that absolute horrible service from beginning to end I’d have done more! Don’t complain to get something out of it just so they can fix the problem, but you know tonight I’d have comped the whole damn thing! The even worst part was I MADE the reservations! First ever and the last time for that mistake! What a friggin way to end this trip! Ugh! They have no business charging the outrageous prices they charged! Sorry Chart House 1st impression and experience not good at all! Believe me we know our restaurants we’ve been all over the world! We frequent the same when in town, Dukes, Ruth Chris even The Alley and Side Street Inn but thought we’d give another restaurant the chance! BIG FAIL!

Food was great, waiter was nice but service was extremely slow! Took 50 minutes for our appetizer to come out.

Food was excellent. Jumbo shrimp dish was very jumbo indeed and TASTY. Hostess and Cocktail waitress were very attentive but waiter seemed a little inexperienced. But that's a small negitive for our overall positive experience.

Service was slow, need more help. Very warm, not well lit-dark. Background music puts you to sleep. Staff works hard but seen to need more training on dining etiquette.

The food was excellent there was a band playing so I guess they put our table in front of the band but it was also by the bar and we were celebrating our six year anniversary who wants to sit by a noisy bar and the waiter station with so much noise that you have to sit side-by-side to talk to each otherThe food was excellent I mean everything was totally delicious but the service was terrible maybe if they get someone to come and train their staff they would get five stars but excellent food but terrible service go figure

How good is Charter House - Waikiki??? We had dined at Charter House at the beginning of our vacation and made a second reservation for the last night to celebrate our trip. Both were exceptional experiences, cocktails and appetizers while the sun is setting over the marina is the best way to start of your dinner. The Ahi is a must have, and they have lots of options to pick from.

Overall very good experience. Glad to know that Charthouse is open again

We had a great dinner, the service was amazing.

We were very disappointed with the Chart House. They were not following any of the COVID restrictions for social distancing, masking, etc. It also felt very dirty and worn. Service was ridiculously slow.

Was amazing!

Wonderful food. A bit loud. Great atmosphere.

We went for our 25th wedding anniversary. Very nice meal but would have loved an acknowledgement of our celebration since we entered this info on open table. Michael, our server was great though and our table had a nice view.

Nice ambiance with a very good vocalist performing in the background. Beautiful view of the harbor. I thought that the seafood dish that I had was ok but not as fresh as I'd expected.

We had our anniversary dinner at the restaurant ans the food and ambiance was wonderful, the service was outstanding and we plan to go back again

Food and service was amazing

Comfortable restaurant, friendly staff, exceptional server (He’enalu) and great food. Stuffed mushrooms, French Onion soup, salads, Rack of Lamb, Fresh Fish dishes were all delicious.....including their Creme Brûlée! Would not recommend the Calamari appetizer, not much taste. We will return because there are so many other dishes we would like to try!

Nice atmosphere - nice hostess who accommodated us when we came early.

When The Chart House abruptly closed in August, our initial reaction was "gosh I wish I could eat there one last time". When it reopened in April we could not bypass this "second chance" opportunity. After having to reschedule our reversion due to everyone's schedules, we finally got to go on Monday 5/17. OMG the food and service were beyond A++++++. BTW, we will never take The Chart House for granted ever again!

Absolutely fantastic date night at Chart House Waikiki!!! Open air dining, live music, amazing food and 5 star service. We had a water guy who kept refilling our glasses before they were half empty, a bar tender who delivered the best mai tai I've ever had, and a super attentive server who didn't hover but appeared at just our thought of needing him. The clam chowder was delicious, warm bread and butter were served and the shrimp were huge and mouth watering!! Tables were spaced out nicely, thermal temperature scans at the entry and everything was clean and safe. I think we have a new favorite!! Sunset walk by the water after dinner was just an added bonus!

Food was Great! Service is excellent and waiters are very friendly, makes us want to go back.

Lovely atmosphere and live music is a plus, love this place. Better than some of the restaurants that is on the Waikiki Strip.

Une jolie vue sur le port si vous arriver à avoir une table.
Sashimi et ahi poke excellent mais l’attente, toujours de l’attente, ils ont oublier nos accompagnements, nos verres de vins, chaque serveur a son taf et renvoie la balle sur un autre. Cher pour ce que vous mangez. Bien d’autre endroit à aller avant celui ci.

Wonderful!!

Great food and music