Bien Shur - Sandia Resort and Casino

4.3
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955 Reviews
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$31 to $50
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Contemporary American
Bien Shur Rooftop Restaurant & Lounge is Sandia Resort & Casino’s distinctive dining option on the 9th floor. The sweeping views are unparalleled in Albuquerque, as is the food. and the service Close to Home, Far from Ordinary.
What 955 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.3
service
4.5
ambience
3.8
value
Noise · Quiet
81% of people would recommend it to a friend
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P
1 review
Dined 3 days ago
Overall 4food 5service 5ambience 5

We had read reviews of average food but went anyway for the view. We were surprised to find the food wonderful. We had the filet mignon skewers, the wedge salad, buffalo spare ribs, duck and lamb shank. The duck portion was a little small but everything else was healthy portions and delicious. The service was attentive and friendly. We had someone with an allergy and they were thorough in making sure his food was safe. We would definitely return.

OT
New Mexico
16 reviews
Dined 3 days ago
Overall 3food 2service 4ambience 5

Our steak was very good, as were our mussels. However, almost all of the sides were inedible salty. The music in the dining area was a bit loud. Very good service, absolutely spectacular view.

JP
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

Four people in our party. Two had filets and said it was the best steak they had had in a very long time; tender and cooked perfect. One person had the sea bass and loved it. One person had the chicken and it was wonderful; so tasty and tender.

KD
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

It was my husbands birthday dinner and he loved it! The dinner and desert were great! The server was excellent. We had a window table as requested which made it even better.

LB
New Mexico
4 reviews
Dined on September 7, 2019
Overall 5food 4service 5ambience 5

A fine restaurant for special occasions, with great views, attentive service, and a sophisticated menu.

IW
New Mexico
1 review
Dined on September 6, 2019
Overall 5food 4service 5ambience 5

Wonderful meal with gorgeous views. Recommend that you ask server for details on all items as there were some unexpected presentations.

DB
1 review
Dined on September 5, 2019
Overall 4food 5service 3ambience 5

Spectacular setting, and excellent food though some choices were a bit complicated in food combinations and difficult to eat constructions. Something was a bit off with our service but hard to describe. Maybe a bit too intrusive. Not as relaxed as on previous visits.

MM
New Mexico
2 reviews
Dined on August 31, 2019
Overall 1food 1service 1ambience 1

Second time around you would think they get it right not even close!!!! My filet mignon was raw twice and supposed to be medium rare!!! Jennifer m waitress was the worst ever!!!! Will never go back!!! Will never recommend to any my friends!!! MARIA M!!!!

M
Dallas
10 reviews
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Great experience!!

KS
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Best for private family celebrations! Quiet, reflective atmosphere. Great views and deep thoughts.

NB
New Mexico
2 reviews
Dined on August 30, 2019
Overall 4food 3service 3ambience 4

We have been to Bien Shur before and had friends visiting from out of town so wanted to take them to a nice restaurant with a beautiful view....there are lots of nice tables with views at this restaurant but we were seated at a table in the very corner of the restaurant ....and not every seat aet ouer table had much of a view....disappointing. The meat and vegetables were served all on one plate on top of each other...I would have preferred my filet not to be sitting on top of mashed potatoes.
Even though I like this restaurant for the ambiance and views I'm not sure we will eat there again in the future.

Y
New Mexico
207 reviews
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

It had been a while since we had dined at Bien Shur, but it didn’t disappoint. We both had the beet salad to start. Nicely done. We split a NY Strip and it was perfect. Service was attentive and took care of us very well. The views are always awesome from both sides of the main dining room.

OT
New Mexico
1 review
Dined on August 24, 2019
Overall 5food 5service 5ambience 5

Everything was great except the background music was a little loud and somewhat distracting.

KC
New Mexico
1 review
Dined on August 17, 2019
Overall 3food 3service 4ambience 4

Beautiful setting and the best views in the city but the food is FAIR. One would expect the food to be exceptional especially for the cost of the meals. The pan seared scallops were decent and my mom said the duck was tasty. The prime rib, rack of lamb, gazpacho soup- meh. No dessert ordered but the coffee was presented nicely. A disappointing meal. The restaurant’s banking on people to be awed by the views, not the food.

OT
Las Vegas
2 reviews
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

Pricey but worth it. Really well-prepared food and the views are amazing.

BE
1 review
Dined on August 13, 2019
Overall 5food 5service 5ambience 5

The table was ready when we arrived, the wait staff was attentive, knowledgeable and extremely helpful. The view was superb. We had a delightful evening.

D
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Everything was beautiful and perfect and delicious!!!’ Thank you

J
Denver
5 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

We enjoyed our anniversary at Sandia Casino and had a we had a great meal at Bien-Shur. We both had the filet mignon and shared a bottle of wine, we had a great time. The server also was very nice and attentive.

L
Miami
21 reviews
Dined on August 2, 2019
Overall 4food 5service 5ambience 4

They were not ready for our reservation when we arrived, but accommodated us in to short a time. Perhaps some poor planning of walk ins vs reservations? Server and food were excellent. View beautiful.

AB
Boise
8 reviews
Dined on August 2, 2019
Overall 2food 2service 2ambience 4

We requested a table with a view, confirmed with a phone call-we had to wait 30 minutes for the table.
Staff shortage resulted in 30 minute wait for drinks.
Order included salads, they were brought out with the entrees. Part of order was missing, part was incorrect.
Managers subbed as servers. Server told us they were understaffed.
Bill was adjusted but evening was not special.
We love this restaurant and have been a number of times.
We’ll go back, hopefully this recent visit was an anomaly

JC
1 review
Dined on August 2, 2019
Overall 3food 4service 2ambience 3

This was our third time there with dinner reservations made WELL in advance of a Sandia show for which we had tickets. On every occasion, there did not seem to be enough staff to cover the crowd and/or our dinner order seemed to have gotten somehow lost and/or delayed! The food was delicious but, unfortunately, we did not have enough time to enjoy it before the show—we really did not appreciate having to eat our meal so quickly in order to get to the show on time, despite having a dinner reservation 2 hours prior to the show time. If you expect people to spend $300+ on dinner, you need to remedy this situation.

MV
1 review
Dined on August 2, 2019
Overall 3food 5service 2ambience 4

Shown to our table. Sat for almost twenty minutes without a server. Hailed a nearby server and asked her to tell whoever had this table that we were waiting. She left and came back saying that we were seated without being assigned a server. She apologized and took our order. After that, the service and meal were fine. Although the wine was a bit over priced.

a
New York Area
17 reviews
Dined on August 2, 2019
Overall 2food 2service 1ambience 3

Food was average. The service was not good. The excuse was that they had several people quit the previous day. Too bad, it's a lovely setting and very convenient if you're going to a concert. Won't be going back

O
New Mexico
3 reviews
Dined on July 31, 2019
Overall 4food 4service 4ambience 4

Enjoyable evening, dinners were prepared well, service and wine recommendations was best part. Several other fine dining establishments have had slightly better prepared meals (Indigo crow, Corn Maiden, Prairie Star).

HR
Pittsburgh
9 reviews
Dined on July 28, 2019
Overall 5food 4service 5ambience 5

Had a great experience at Bien Shur - food, service, and view of the Sandia mountains all exceeded expectations. Unique dessert menu completed a nice evening.

MM
1 review
Dined on July 27, 2019
Overall 3food 1service 2ambience 5

The view was great and did get ya seated earlier than our reservation. Service was slow. Our waitress could never be found. Waited on our food for a bout an hour. When food came my prime rib was well done and was ordered medium rare to medium. Did not want to wait another 45min + for another plate to come. Didn’t even attempt to take it back and paid over $110 for 2 plates and 2 drinks. I was very disappointed.

OT
1 review
Dined on July 27, 2019
Overall 2food 2service 1ambience 3

The food was tasty but the entrees were extremely small portions, especially for the price. The waiter was on his schedule not ours, several times he would come to the table for unimportant reasons and interrupt interesting conversation, staying far too long chit-chatting, we were there to enjoy conversation with each other not the waiter. I have been here several times to dance to quality bands, this week the band was not quality.

HC
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Food and service were excellent. Will bring friends to enjoy the service.

s
1 review
Dined on July 27, 2019
Overall 5food 4service 5ambience 5

Service was great! The view was beautiful, and the food was good.

OT
New Mexico
2 reviews
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

Tomahawk was outstanding as was Cody who served us. He was very attentive and knowledgeable about wine and a great server. Great experience!!

ST
Phoenix
18 reviews
Dined on July 23, 2019
Overall 5food 5service 5ambience 5

Had a wonderful time (as usual)
Fantastic service and food

MM
New Mexico
2 reviews
Dined on July 20, 2019
Overall 1food 3service 1ambience 1

it was date night , we didn't get server or water within at least 15 mins, mind you first time here was not impressed. its like we didn't exist finally server jennifer came over and said hello she was friendly, courteous. next time i expected more from so called 5 star restaurant , next time should never discriminate!!!

MB
New Mexico
1 review
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

Great atmosphere and great views! The food was very good and well priced!

AG
1 review
Dined on July 19, 2019
Overall 4food 2service 3ambience 5

The food was okay not for my taste thank God we had a gift card!! Way too expensive for what you get !! Experience I will never forget!! Way too fancy for me!!! Thank God the waitress was able to accommodate to my needs of not eating meat!!! The View was beautiful!! For some reason we got charged two different transactions one with the tip and one without the tip very frustrating had to deal with bank!!! So not cool do not know why this happened!!! We went to a concert after dinner and after the concert we had to go back to the restaurant and talk to the manager quite frustrating!!! The manager stated that if it did not clear by Tuesday to give him a call again hopefully everything will be taken care of!!!

FH
1 review
Dined on July 13, 2019
Overall 4food 4service 5ambience 5

Food is good although portions are very small and price is very high considering what you're getting.

OT
New Mexico
1 review
Dined on July 13, 2019
Overall 5food 5service 5ambience 5

Made our 15th anniversary very special...

t
New Mexico
9 reviews
Dined on July 12, 2019
Overall 5food 5service 5ambience 5

The food was amazing. Have been here many times and it is always good but this was exceptionally wonderful.

DG
New Mexico
2 reviews
Dined on July 11, 2019
Overall 2food 1service 2ambience 2

My wife’s rack of lamb was inadequately prepared and undercooked. It was sent back.

KR
New Mexico
6 reviews
Dined on July 6, 2019
Overall 5food 4service 5ambience 5

Beautiful restaurant and great food! Our waiter Joseph was outstanding! So professional, friendly and served our every need. It is pricey but worth it. Thank you.

JZ
1 review
Dined on July 6, 2019
Overall 4food 4service 4ambience 4

We were celebrating my grandson's college graduation and his upcoming class work for an MBA. We had a perfect table by the window but then the rain came and water came in from under the table and from the ceiling. We were moved to another window table but the view was not as good and we were in a room in a large party so the noise level was higher. The food was good (prime rib and salmon), our waitress was great and one of the other waiters came to get us to show us the view and the rainbow as the weather was changing (because he knew I was interested in the view/weather). No major complaints....just got a little wet.
Judy Zanotti

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