Benihana - Houston
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We had a good time celebrating my son’s 19th birthday! Thank you.
Our server was amazing and quick but the food was not worth the price! Especially the chicken terriaki. The shrimp that was in it didn’t taste like Shrimp! It tasted like it was cooked with sausage meat, it tasted exactly like sausage and not shrimp. I could have made a better chicken and rice meal for less than $26!!! My god that is just outrageous!
Had a reservation for nothing was called 1 hour later then after waiting for so long and was finally seated the server told us there was just Pepsi and Sierra Mist like really ok I went with Pepsi some went with it as well some with with Sierra Mist and then when we got it it was horrible I asked someone else if we could just have something else they ignored us then again I asked the server if she had limonada she said yes it tasted worse :( I told her I just rather stay like that point is at the end when I got my check at the bottom the lady had put 30 $ extra for tip like what? We where just 6 and a high chair they didn’t want to value no coupons until the manager decided to discount something
Probably won’t return. Food was not what I was expecting. The appearance reminded me of 1997 Pizza Hut. My server mocked me as if I was a child.
The manager and the staff really made the night a great one!
I want to go back with more people for another party
Service was good food was a bit overpriced and tasted ok
Food was great. Will be back
This was our first time out to each since quarantine. It was my son's birthday and we reserved 2 separate tables since only allowed for a max of 6 ppl per table. They were very accommodating from the managers to our waitress, Alexis! She was very attentive and kind. The managers checked in to make sure we had all we need and were comfortable.
Goof place to go to. I would definitely recommend it.
It was our first tine there and definitely not our last! The food was amazing and the service was just as great
Great food and service
We had 5 people and they put us on a table with 2 people we did know. Social distancing did not exist 2 ft from other guest. We should have our own table. I had to ask twice for booster sits. The food we received for the price was subpar. You get very little vegetables, they cut the shrimp up so you can’t see how little you actually get, the rice was dry. Fried rice cost almost $5 extra the small steak with about 5 small shallops cost $43 with fried rice. Over priced.....
Great. Food great.
Great experience as always. Our chef, Henry, was wonderful and the food was delicious.
Service was better than expected, considering the pandemic that we are currently facing. Made Mother’s Day a breeze.
It was a great experience. Find was delicious service was excellent.
We appreciate your effort trying to get back to normal. Your restaurant as usual was outstanding. It was very quite this time. Eating while you are booked is a much more pleasant experience. Watching everyone enjoying themselves is quite an experience. We will, without a doubt return.
C.D. & Barbara Siems
It was nice and everything was perfect! It was nice to get out. I hope everything gets back to normal.
We wanted teppan and Benihana came to mind. Very keen on social distancing. Always entertaining
It was perfect!!!
I was overjoyed to have one of my favorite restaurants open back up.
It was quiet, which is somewhat different, but we got to have a delightful conversation with the other two people at the other end of the table.
Food was excellent, service: excellent.
Price: Has been raised to accommodate the 25% rule, I guess they have to make up the loss of revenue over the last and next few months.
Great Hibachi experience; quick and delicious food
The chef was great, as usual! However, our waitress couldn't keep up. She didn't clear the table in a timely fashion. We had to help ourselves to to go boxes and bags. I had to get a manager to get the two birthday's at the table addressed, then ask again for the Japanese birthday song and photo! Worst service ever at a Benihana and we have been going for about 15 years for my daughter's birthdays. Next time we will try a different location....
I had a group of 16 ladies and it started out a little shaky. Our chefs were wonderful with both tables and all my guest had a great time! The manager definitely made up for a not so great start ensuring the rest of our visit was nothing short of wonderful!
Waitress was rude. Had reservation and still had to wait 10 minutes.
On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.
My family loves dining at Benihana; however, our experience this last time was not our greatest. We had a relative visiting and it was her first time at the restaurant. After ice skating at the Galleria, we were all famished. Thankfully we reservation allowed us to be seated right away. Though a waitress took our orders, we sat for an hour and a half before our chef arrived. An hour in, I flagged our waitress down so we could at least get our soup and salad. Once Louis arrived, he was great but the wait was awful.
Thank you K, for your feedback! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.
Benihana's has a great menu and always has great food. Too, our chef was fun and interacted with the table including with our 3 year-old and 5 year-old granddaughters!
Thank you Del for sharing your feedback with us. We are happy to hear that you had a great experience.
We had great food, great service and so much fun!
We are happy to hear that you enjoyed the dining experience!
The bathroom was extremely dirty! The floor was so slippery! But the food was amazing the chef was so nice and super engaging with everyone at the table.
Thank you for your feedback! Come back soon!
Best food and staff
Awesome Hau! We are happy you enjoyed the Benihana experience! Come back soon!
Food is delicious and fast.
We are happy you enjoyed the Benihana experience! Come back soon!
I was highly disappointed at this location and I’ve been to the downtown location and they were overall amazing. I guess the waiter we had wasn’t having a great day, we waited like 20mins for her to come take our order for drinks, and mind you this is my birthday! And while waiting on the drinks we noticed the plates were dirty or had smudge oil stains (which is very unclean and unsanitary). We all did the 5 course meal and our onion soup wasn’t hot at all, and as a waiter you’ll know if food you’re serving is hot to served , so after those two complaints she never apologized for it as well. So our cook came and Oh mannnn Mr. Ito was amazing and he definitely turned my frown upset down, only thing that slowed him down was our waiter she never came back to check on us while Mr Ito was cooking to take or even common courtesy to refill drinks or have the bar make more drinks. So Mr Ito had to not only cook our food but also make room so we can enjoy it, and we know how that can be on a Saturday. I wasn’t pleased with my experience here at this location, but overall I still end up tipping but she has to understand the principle of customer service and she made this review so ugly because of her service and behavior. I love Benny but probably won’t recommend this location to no one.
Cynthia, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.
Everything was perfect. The chef kofi was polite and the food was great.
Thank you so much for your feedback, we hope to see you back again soon!
The atmosphere, the great service and awesome food.
Thank you for leaving us positive feedback, come back soon!