Permanently Closed - XO Prime Steaks Downtown Cleveland - Perm Closed
Restaurants you may also like
The food was terrible! One order of salmon was raw( sent twice to be cooked)and the other was burnt!!!
The service was veryyyyy slow although we were the only table!!!!
Their espresso machine was not working and theirmushroom risotto was sooooo salty!
We always go to XO this time we had terrible experience! Very surprised and dissappointed!
Food and service was great! Would recommend to others and return!
Thanx again, a great night. Low light was a good ambiance, however, it was difficult to read menu. Mati'd was very helpful, even tracking down the valets for us as we left.
Overall not an impressive restaurant. The service was poor, and food was mediocre. You would think spending $200 for dinner for 2 your service would be impeccable and not have to wonder when your waiter would return to ask for a refill. Our table was also incredibly wobbling. I will not be recommending friends or family to this establishment.
The restaurant was over crowded. The crowd in the restaurant were the who who of the underground world of Cleveland. If they weren't they sure looked like it. i thought this was a 5star restaurant where you can take a date and be romantic. it was not, after talking to colleagues they told me that they would not have recommended this place.
We're sorry that not everything was as you expected and we wish we could have done better by you on Valentine's Day. Thanks for your feedback as we'll be sure to take it into consideration.
Everything about the experience was great. Our server was prompt and met all of our needs
It was an amazing time! Everything was really good!
Great food, but our steaks were not prepared as ordered.
Our dinner at XO was delicious and the service was great. Highly recommend the crab bisque and the baked potato as a side- it was the biggest potato I’ve ever seen! Very happy with our decision to dine here for Valentine’s Day.
Great food, great drinks, great atmosphere and knowledgeable staff. Perfect for our valentine's date dinner. My wife loved her Alaskan King crab legs, and I loved the Delmonico boneless ribeye steak. Thx XO
A subpar steakhouse, disappointed since it was first time experience! Overpriced & service was poor based on the expense!
So sorry to hear we didn't leave a good first impression. We hope you decide to come back again, because we think we can impress you.
Absolutely wonderful experience. My filet and my husbands strip was perfection, as was the Calamari ordered and accessories.
As good of a steak as I’ve ever had. Appetizers were delicious. Wife’s chicken was outstanding. Brought a complimentary dessert for our anniversary. Not a single complaint. Thanks for a wonderful evening.
Who says a hic-cup has to ruin a dinner? It was an amazing experience despite our steaks needing a redo. The turnaround was lightening fast and it seemed as though the whole wait staff was all over it. Hats off to XO chefs and servers, I’m not sure I’ve ever had better surf and turf! A repeat for sure!
I had mixed emotions going into this dinner. I had been told by some that XO was great and others had told me that it was overpriced and not the place to go for steak. I was a little disappointed that they were out of the double-filet, but I was very satisfied with the Delmonico as a substitute. I have to say that I didn't think the prices were over the top at all. In fact, I thought it was right in line with other steakhouses in Cleveland. I really enjoyed XO and I would definitely go back.
Outstanding service, wonderful food, beautiful atmosphere! Nate was attentive and made excellent recommendations on food and wine. Highly recommended!
Overall great experience. Busy on NYE however they sat us 23 minutes after our reservations (we arrived 10 minutes before reservations) and watched them sit people who came after. Overall would eat there again because food was that delicious.
Staff very attentive and friendly. Steaks cooked to perfection and delicious!
Best steak we’ve ever had and worth every dollar
Everything was phenomenal !!!!
Can’t wait to go back
Loved the food as always. Service was fine. Waitress was pretty quiet and didn’t have much to add or suggest.
The room we requested was not available. People go came in after us received their meal faster. Also, the steak was undercooked
Food wasn’t prepared correctly. Lobster was ice cold and steak was over cooked and dry. Server never came by to ask how the food was. The bottle of wine that we ordered was not the correct vintage as displayed on the menu or served at the correct temperature.
We're so sorry all of this happened when you joined us. While everyone has off nights, we have no excuse for that many lapses in one meal. We'll talk to our kitchen and service staff to make sure things like this don't happen in the future.
Service was excellent as was food. Beautiful ambiance.
Had an excellent dinner including the seafood feast and Chilean sea bass. Great wine list. Excellent service.
We get a gift card every year to XO, and we've been going for several years now. It amazes me that this place still has the same menu, always. No innovation. Nothing outstanding that leaves diners wowed and telling their friends. There are too many exceptional steak places to rest on your laurels. Hopefully management realizes and ups its game.
Always a fun time at XO. Never disappoints and always does the job never do I leave hungry! Keep up the good work!
I ordered the wagu, $115 steak and it tasted like it was for a cafeteria
We're so sorry you didn't like it. We'll pass your comments along to our kitchen staff so we can see how we can improve
The food was very good but the service was absolutely horrible. Our waiter never said his name so my party had to keep yelling “excuse me” every time we needed something & we just thought it wasn’t very polite to keep yelling across the restaurant. Also the after never came back to check on us after we got the food as well as he only came back when it was time for the checks to come. Another thing is that when booking the restaurant should tell people to either bring cash only or make sure your card has the chip in it. I tired to pay with my card that did not have a chip in it & the waiter refused to tell me pay. He told me to walk down the street by myself in the cold dark night to go to the atm. We just thought that was very rude of him the way he said it. But overall the food & music was good but service was absolutely terrible. Not really sure I would recommend this place to anyone ever again.
Never had anything less than a great meal there in 20 years. Best steakhouse in Cleveland.
Food was extremely overpriced. For a $230 steak, it should melt in my mouth. My son's medium steak was more well done than my other son's steak which was supposed to be medium plus. We even had to send one of the steaks back. Terrible experience. We had 4 people in our party, each had a steak plus we ordered two "family style" orders of potatoes which were tiny, and two appetizers and the bill was $630!!! We didn't even have alcoholic drinks. The server was mediocre, but not very pleasant nor accommodating. For those prices, I expect good food and a very pleasant server. The Strip in Avon was less than half the price, WAY better steaks and the most attentive server! PUT THE X ON XO!
Although it saddens us to read about your recent visit to XO Prime, we always appreciate our guests taking the time to share their feedback with us. We take great pride in all of the food that we serve, and are so very sorry to hear that what you ordered wasn't to your liking. We'll make certain that your comments are passed along to our kitchen staff so we can learn from your visit.
Dawn was great! The food was amazing and the pineapple Macaroon was amazing !
Exceptional steaks and service. Loved the bar too!
Food was delicious and service great!
I had a truly amazing time.
The food was amazing the service was amazing. Everything was just perfect!! Our waitress was so kind and attentive. I couldn't of had a better experience!!
Thank you for making such a special day even more special!
Has been a little while since we visited this restaurant. Time for a facelift in the restaurant and the restrooms. Dirty menus. Food/service was fine but there are several other steak restaurants in Cleveland that offer a better overall dining experience.
Thank you for bringing this to our attention. While we can assure you we keep our restaurant and restrooms in top shape, we'll definitely take a closer look to see where we can improve.
Went to dinner at XO before the Browns game. The restaurant was full and the atmosphere was great! The food was amazing and service was on point. We love having dinner there on weeknight games. Great vibe!
Steaks are just OK. Not up to par with Red, Mortons or RC.
Reservation at 8, was finally seated at 8:40. Ordered an appetizer... it never came. Finally got our dinners at 9:45. Wait staff was less than attentive. Food was good, but not worth the wait.
Permanently Closed - XO Prime Steaks Downtown Cleveland - Perm Closed offers takeout which you can order by calling the restaurant at (216) 861-1919.
Permanently Closed - XO Prime Steaks Downtown Cleveland - Perm Closed is rated 4.2 stars by 1509 OpenTable diners.