The Waterway

4.4
2020 Reviews
£26 to £40
European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

*If you require an outside table, please add a note to your booking request and we will do our best to accommodate, although we cannot guarantee this.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 2020 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.3
service
4.5
ambience
4.1
value
Noise · Energetic
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OT
OpenTable Diner
London
1 review
Dined 3 days ago
Overall3food3service2ambience5

Used to go there as the roast was great, not as great as I remembered, and the service wasn’t that good too.
Waiters came to take the orders, came back letting us know that they only 2 pork belly roasts, so we changed the orders l.
Came back again telling us that now only 1 was available, but the story continues.
Now also che chicken roast were over…
I had the braised ribs, really good but the rotisserie chicken was quite dry

NJ
NickJaye
London
1 review
Dined 4 days ago
Overall5food5service5ambience5

All the food was delicious we look forward to going back!

R
Remigijuss
1 review
Dined 4 days ago
Overall5food5service5ambience5

Lovely restaurant nice area food was nice would recommend

H
Heidbdnd
1 review
Dined 4 days ago
Overall1food5service1ambience5

You charged £20 because 1 of 4 people couldn’t attend a booked table at short notice. Outrageous.

JM
JoyM
London
1 review
Dined 4 days ago
Overall5food5service5ambience5

What a lovely place…and the staff, they were so lovely. These people know their business. This place is a must to visit for an all round, accommodating experience. He food was great although a little bit more than we were used to but them again we are not from London…it was yummy quality stuff. They even brought an early bowl of water for our Westies on the warm day. We’ll be booking again, that’s for sure.
Thanks Waterways, keep it up…

OT
OpenTable Diner
London
1 review
Dined on September 12, 2021
Overall5food5service5ambience5

Fab dining food and service were both excellent.

s
samm
1 review
Dined on September 11, 2021
Overall5food5service5ambience5

Came here for brunch, food was delicious, friendly service, we’ll definitely be back.

H
Harsha
London
7 reviews
Dined on September 10, 2021
Overall5food5service5ambience5

Family get-together for the first time in years. Was an absolutely wonderful experience and the food was sublime! Thank you so much

KS
KeithS
London
2 reviews
Dined on September 10, 2021
Overall4food3service4ambience4

The outside area is excellent come rain or shine and is always busy as a result. Very pleasant ambiance, service is fine, the food is not gourmet but is priced accordingly.

CT
CatherineT
Los Angeles
1 review
Dined on September 8, 2021
Overall3food4service2ambience4

Hello,

I had a booking indoor tables because It was fully booked outdoor but I request if we can be next to the windows to one of staff , He said yes , I was hoping that you could manage to move us later when people left but he didn't so we were quite disappointed. I hope next time , you can manage a better table for us. Thanks and regards

OT
vipOpenTable Diner
Savannah
1 review
Dined on September 8, 2021
Overall1food1service1ambience1

Staff extremely unfriendly and rude! Not customer focused. Sat at table for 15 min before I had to stand up and ask for service. Didn’t attended to seating requirements. Food was very over cooked and bad quality for the price you pay!! Will not recommend at all!!

o
obaz
London
2 reviews
Dined on September 7, 2021
Overall2food4service1ambience3

Service terrible

Report
PM
PatriciaM
London
1 review
Dined on September 7, 2021
Overall5food5service5ambience5

Lively enjoyable experience. Staff fantastic …food gorgeous

JC
JonnyC
London
2 reviews
Dined on September 7, 2021
Overall5food5service5ambience5

Amazing location with great food and fantastic staff. its my new favourite place!

K
Kanishk
New York Area
5 reviews
Dined on September 6, 2021
Overall5food5service3ambience5

Had an excellent time. V good food and loved the ambience.

G
Gastrobabe
London
3 reviews
Dined on September 5, 2021
Overall4food4service4ambience4

Lovely setting especially on a summer evening good service good wine list!will definitely visit again.

e
ectoras
London
1 review
Dined on September 5, 2021
Overall3food1service3ambience4

Fantastic location and terrace. However very poor quality of food, especially the rib steak.

SK
vipSKIPPY
London
69 reviews
Dined on September 4, 2021
Overall3food3service3ambience4

Beef ribs were below expectations
Starters , Squid was good however prawns left much to be desired.
The ambiance has improved and food needs to catch up

CF
CFRF
London
6 reviews
Dined on September 4, 2021
Overall5food5service5ambience5

The food and service are always wonderful.. I have never had a bad experience Apart from being COVID safe (they really have got it right), the outdoor seating is warm and comfortable in all weathers. I ate there with an anxious elderly relative. It was his first time in a restaurant after shielding. It was such a treat and he enjoyed so much.

The Waterway
Responded on September 6, 2021

Thank you very much for your kind feedback and we are looking forward to welcoming you very soon. Best, The Waterway Team

Report
SZ
SashaZ
1 review
Dined on September 4, 2021
Overall5food5service5ambience5

I really enjoyed the food, good customer service, clean, good ambience. I really recommend this pub to everyonee.
Thank you so much.

The Waterway
Responded on September 6, 2021

Thank you Sasha and we hope to see you very soon. Best, The Waterway Team

Report
SP
SimonP
1 review
Dined on September 4, 2021
Overall5food5service5ambience5

Lovely location, friendly service and delicious food! Very good experience!

OT
OpenTable Diner
London
1 review
Dined on August 30, 2021
Overall1food1service1ambience5

Truly awful.

LS
LiesaS
London
3 reviews
Dined on August 29, 2021
Overall5food5service5ambience5

Food was delicious and really nice atmosphere in the garden.

SK
vipSKIPPY
London
69 reviews
Dined on August 29, 2021
Overall3food2service3ambience5

The outside renovation is super !
The food & service needs to catch up with the
ambiance which has been developed.
I am very fond of the place however the quality of
cooking needs to be improved.

OT
OpenTable Diner
Naples
6 reviews
Dined on August 28, 2021
Overall4food3service4ambience5

Fantastic ambience, amazing vibe but the food was rather average.

N
Natacha
Las Vegas
6 reviews
Dined on August 28, 2021
Overall3food3service4ambience3

Went on Saturday afternoon with friends for drinks. It’s a bit of an older crowd with families. I wouldn’t recommend for a drink spot on Saturday afternoon. Maybe on a Friday or Saturday night for drinks. Otherwise expect a family restaurant

JS
JennyS
Vancouver
2 reviews
Dined on August 26, 2021
Overall4food3service5ambience5

This is a lovely venue, sitting outside with the heaters on was very pleasant. I did feel the food was a bit over priced and under whelming. The smoked salmon/crab starter had no bread served with it which you would expect to have. The swordfish was ok but not particularly tasty. The staff were very good though and I would still recommend it.

AD
AmandaD
1 review
Dined on August 25, 2021
Overall4food4service5ambience5

We sat outside, the place had a buzz and the atmosphere was lively and yet smart.

The service was excellent and the food was really tasty.

The halloumi popcorn starter was delicious a d good for sharing. Sea bass was delicious.

Veggie burger decent.

Mushroom and porcini tortellini very good.

All round a thoroughly enjoyable evening.

T
Towelah
London
1 review
Dined on August 25, 2021
Overall5food5service5ambience5

Food was amazing and very quick. Friendly stuff. Definitely dining there again !!

g
gavinh
London
1 review
Dined on August 24, 2021
Overall5food5service5ambience5

Great & Friendly service. Good choice on the menu and a very nice ambience outside.

KS
KateS
New York Area
1 review
Dined on August 23, 2021
Overall5food5service5ambience5

Lovely in every way, very special. Magical setting, kind service, delicious food

CP
vipChristinaP
London
5 reviews
Dined on August 22, 2021
Overall3food3service2ambience4

The food was great and the vibe is really pleasant, however the service was not satisfactory. We had to repeatedly ask for cutlery and the waiter did not collect our empty drinks glasses until asked.

DC
DavidC
London
1 review
Dined on August 22, 2021
Overall4food4service4ambience5

A good experience and we will look forward to a return visit.

P
vipPcrw
London
17 reviews
Dined on August 21, 2021
Overall5food5service4ambience5

Excellent meal, tomahawk steak special very good

TT
TrevorT
Surrey
1 review
Dined on August 21, 2021
Overall4food4service5ambience4

Food and location both very good. Was most impressed by the speed and attentiveness of service, considering that you were pretty busy (though perhaps the two things go together!)

S
Sultan
New York Area
1 review
Dined on August 21, 2021
Overall4food4service5ambience5

Really nice atmosphere and the staff were friendly to. A lovely place to have lunch with friends and family. Good quality food at a reasonable price for the location.

OT
OpenTable Diner
London
20 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

The best place near Warwick Avenue!

S
Sara
London
2 reviews
Dined on August 19, 2021
Overall5food4service5ambience5

Very friendly staff and very beautiful atmosphere.

ED
EkaterinaD
London
1 review
Dined on August 19, 2021
Overall4food5service5ambience5

Great venue, friendly service, tasty food, just the cocktails didn’t taste as good.

OT
OpenTable Diner
London
3 reviews
Dined on August 18, 2021
Overall5food5service4ambience5

Great food, rotisserie chicken to die for, lovely location overlooking the canal, in a very green leafy area, spotlessly clean, great ambiance, would definitely recommend.

FAQs

The Waterway does offer delivery in partnership with Deliveroo, Just Eat and Uber Eats.

The Waterway is rated 4.4 stars by 2020 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.