The Walnut Room - Chicago

4.0
1924 reviews
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$30 and under
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American
The world famous Walnut Room has been a Chicago tradition since 1907. Located on the 7th floor of Macy's on State Street the Walnut Room is the first restaurant ever opened in a department store. With Circassian wood paneling imported from Russia and Austrian chandeliers, the 17,000 square foot dining room is both elegant and comfortable. Conveniently located in the heart of the Chicago theatre district the Walnut Room is an excellent choice to take a break from shopping or for a meal and a glass of wine before the show at our Wine Bar. The Wine Bar features a small plate menu as well as more than 20 wines by the glass.
Enjoy a classic Mrs. Herring's Chicken Pot Pie or choose from the more contemporary menu offerings created by some of the country's best known chefs as members of the Macy's Culinary Council. Join us On Sunday's for our wonderful Brunch Buffet, which is highlighted by our chef carving station, traditional Walnut Room classics, and a refreshing Mimosa.
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What 1924 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.8
food
4.0
service
4.3
ambience
3.7
value
Noise · Moderate
78% of people would recommend it to a friend
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CS
Chicago
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

One of my favorite places to visit and have a wonderful lunch is at The Walnut Room. Excellent food and service.

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MN
Chicago
23 reviews
Dined 3 days ago
Overall 5food 4service 5ambience 5

I grew up eating the Field's Special at the Walnut Room. Still love it. Was with a friend who has numerous dietary restrictions. Our waiter was fantabulous as he learned what it was and gathered info to help with ordering. Truly fantabulous. We enjoyed sitting by the windows to catch the beauty of looking out on the street and just seeing the still beautiful, old room. AND, we splurged and shared a piece of Frango Mint Ice Cream Pie. Everything that used to be wonderfully delicious still is.

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OT
Chicago
4 reviews
Dined 3 days ago
Overall 3food 3service 3ambience 3

Disappointed that they have stopped serving rolls with their entrees.

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RR
Indiana
14 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

The Walnut room is such an icon restaurant. The chicken pot pie is so delicious and all their salads are fresh and delicious. It is really pretty during Christmas but anytime is a great time to dine at the Walnut Room.

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RH
Chicago
5 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Consistent, reliable, good food in a relaxing atmosphere. Not a large menu but enough choices to keep everybody satisfied. Always the reliable standbys like the "Field's Special Salad" (sandwich).

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LM
Chicago
18 reviews
Dined on February 15, 2019
Overall 5food 5service 5ambience 4

Haven't eaten in the Walnut Room for about 18 years and was so pleasantly surprised at how good the food and service were. I'd remembered the room as very dark but we were seated beside the window and even though they need a really good cleaning, it was really an enjoyable meal.

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OT
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Great restaurant with great food and great service 👍

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JF
1 review
Dined on February 15, 2019
Overall 4food 4service 4ambience 4

Very enjoyable meal and experience and very close to the Chicago Theatre. Our waiter was great and made it a fun evening. Had the classic pot pie and was not disappointed. My wife had salmon with asparagus risotto and it was also very good.

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C
San Diego
1 review
Dined on February 14, 2019
Overall 3food 2service 4ambience 5

The steak was well done when I asked for medium and the potatoes were dry. The waiter was very nice and the view by the window was great.

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ST
Chicago
5 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Delicious food, great service, very nice view. Love the Walnut.

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OT
Chicago
1 review
Dined on February 12, 2019
Overall 5food 5service 5ambience 5

Valentine’s Day

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JA
Chicago
3 reviews
Dined on February 11, 2019
Overall 5food 5service 5ambience 4

I wanted to check out the Walnut Room for lunch during the non-busy season (i.e., not Christmas) and was pleasantly surprised. It was quiet, so a great for a business lunch, the service was great, and the food was fast and delicious. Plus you cannot beat how pretty the room is! I will definitely go again. And I would love to check out the wine bar after work some night.

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JL
Chicago
2 reviews
Dined on February 7, 2019
Overall 5food 5service 5ambience 5

This was my first visit to The Walnut Room and was not disappointed. Great food and great service. Great deal for Restaurant Week. Definitely on list to visit again!

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QB
Chicago
11 reviews
Dined on February 2, 2019
Overall 1food 1service 2ambience 1

Sadly the Walnut Room is now like Macy’s the store itself… Disappointing, unorganized, frustrating and a mess. I will give the staff a slight break due to the fact that they were very short staffed however the dining room itself was freezing and uncomfortably cold. Service was slow, however they were very apologetic. My biggest beef is with the food… I got their signature dish the chicken pot pie and it was a congealed mass of goop, awful. The people I were dining with also were served lackluster meals and it’s a shame considering the price they charge you. Will not be going back. The Walnut Room was a Chicago institution, it is no longer. And Macy’s is to fault for that.

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CH
1 review
Dined on February 2, 2019
Overall 2food 2service 1ambience 3

Was excited for my first dining experience at the Walnut Room. Excitement turned into disappointment. Food took a long time, fries were cold, my friend ordered a gluten free sandwich and was served something else. They went back to make the right thing which took forever, then we were informed they were out of gluten free bread. No one checked on us for so long that my friend had to go across the restaurant to find someone and ask for condiments. Offer for free desserts was null after service was SO slow that we had to leave to get to our show. It was not busy, so absolutely no excuse for such poor service. With so many places to eat downtown, we will not go back to this place.

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OT
New Orleans
1 review
Dined on February 2, 2019
Overall 3food 3service 3ambience 2

Heat wasn’t on. Coat and scarf needed. Food was luke warm. Staff did their best.

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BO
Orlando
1 review
Dined on February 2, 2019
Overall 1food 1service 1ambience 3

While visiting Chicago last week I took a very special
Someone to the Walnut Room at her request. She had always wanted to go and I wanted her experience there to be top notch. While it was Friday night I made reservations and when I tried to confirm with the Walnut Room my calls were ignored. I know this was a very poor weather week in the Midwest with major below 0 weather and understand some issues from that might occur. But Friday was a major warm up day and the streets were filled with people stuck in home all week.

We got to Walnut room early and found a near empty restaurant with about a dozen people at the bar. Because of the early time we figured it was due to work scheduling. We were seated at the windows in a very nice area however there was little or no heat. I switched places with my partner because the heat on her side of table was not working.

We ordered the signature pot pie and drinks. The drink was not correctly made but it was ok. The dinner however was barely warm on the inside under the crust. After waiting for a long time the wait staff came back and said he would get another one. The second was not much warmer than the firsts. The entire time we witnessed people coming in and no one waiting on them or they had to just get up and move because of the heat.

This along with the very poor service and the semi warm meal was part of the reason this review is poor. The bathrooms were NOT heated and both men and women’s rooms were like standing outside. The meal was poor and the service just as bad.

I do not know the reputation of this restaurant in the Chicago area but my partner did and had always wanted to go, she will never go back and was quite disappointed in the entire atmosphere and service.

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MS
Chicago
8 reviews
Dined on January 30, 2019
Overall 4food 4service 5ambience 4

It was the night of the Big Polar Vortex Freeze, and we were one of only two tables. Hoping we could still get dinner, a man came to seat us. He could not have been nicer. He recommended, he served, he chatted pleasantly. He brought more bread. We were not rushed. We enjoyed our dinner, took home leftovers.

If this is the kind of service you can expect from The Walnut Room, then it should be on everyone's list of special places.

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OT
Chicago
11 reviews
Dined on January 29, 2019
Overall 1food 1service 1ambience 4

Very disappointed. This place is usually a Christmas Tradition and is usually very good. However, last night for a dinner before the Hamilton show, it was horrible. Went with my daughter and we ordered the cheese platter. None of the cheeses listed were brought out. Looked like they went to Meijer and bought some cubed cheese in two flavors. My daughter ordered grilled cheese and some soup. The soup was like warm. The grilled cheese was somehow burnt and yet still cold unmelted cheese in the middle. It’s got us rethinking our annual Christmas tradition. Go elsewhere.

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OT
Chicago
2 reviews
Dined on January 27, 2019
Overall 2food 3service 2ambience 3

Very cold and hardly anyone was there. Waitress was nice, but did not clear plates so we had to put them on an unused table. Definitely wear a warm sweater because it was very cold. Even the workers were rubbing hands together to keep warm. Food was decent but because there were not many people it sat for too long. French toast was hard. Too bad because we traveled from the burbs to meet family here and were all disappointed.

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OT
1 review
Dined on January 26, 2019
Overall 4food 4service 5ambience 5

Our waitress was very accommodating!

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M
Chicago
1 review
Dined on January 20, 2019
Overall 2food 1service 3ambience 2

I guess we expected high since it is 'The Walnut Room' and decided to celebrate our wedding anniversary there. Food was ok though we decided to box the Chicken Pot Pie as my wife and daughter did not finish it.

Service was good and the staff was accomodating.

The ambiance was really dark but I guess they are trying to conserve energy because the place is really huge and they only have very few guests.

I can only assume they are busy and lively during the holidays so if you plan to eat there on a normal day, you will be better off considering other restaurants.

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OT
Chicago
4 reviews
Dined on January 19, 2019
Overall 5food 5service 5ambience 4

Great food!!

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SM
Chicago
66 reviews
Dined on January 18, 2019
Overall 5food 5service 5ambience 5

Always great there. Alittle lonely without the Christmas tree tho. Should leave it up at least thru January and then go into hearts and flowers for Valentine’s Day

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SM
1 review
Dined on January 17, 2019
Overall 5food 5service 4ambience 5

We have always visited the Walnut for special family occasions. This visit has added to our tradition of 3 generations. Hopefully someday 4 generations!
January was very different from Christmas, but very special the same! Thank you for creating memories for our family❤️

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OT
Chicago
2 reviews
Dined on January 17, 2019
Overall 5food 4service 5ambience 5

The history of the building is very cool. Beautiful space.
Great French onion soup and chicken pot pie and the service was very good. I had an old fashioned cocktail that was good but not great.

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GY
Chicago
3 reviews
Dined on January 16, 2019
Overall 3food 2service 3ambience 3

It's an old favorite but the food is not great. It's a nice spot to meet for lunch and once the servers figured out who was going to wait on our table the service was fine. (we had moved tables and there was some confusion.)

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X
Chicago
9 reviews
Dined on January 14, 2019
Overall 5food 5service 5ambience 5

So happy that IF you ask.. they bring bread! Makes the meal complete

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MF
Chicago
16 reviews
Dined on January 14, 2019
Overall 3food 4service 3ambience 2

Good food and service
Delighted "Marshall Field & Company" sign on outside of building

Disappointed the Fountain was not working
Disappointing the back/waitstaff had spots on uniforms
Could use a fresh coat of paint

Restaurant was much more polished when owned and operated by Marshall Field & Company

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F
Chicago
1 review
Dined on January 13, 2019
Overall 1food 1service 1ambience 1

Made a reservation for Sunday and was told upon arrival that they only do Buffet on Sundays at $25 per person. This was way out of my budget and the place was dark and musty. Would NEVER eat here anyway. It has really gone downhill.

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U
Chicago
21 reviews
Dined on January 13, 2019
Overall 3food 2service 3ambience 5

Beautiful room

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LK
Chicago
1 review
Dined on January 13, 2019
Overall 3food 2service 2ambience 4

When I made the reservation for lunch it was a table seating for lunch, we were able to view the menu as we were deciding what to eat. When we arrived on Sun we were told it was a buffet, neither of us like buffets but since we were there we just decided to stay instead of trying to find a place for lunch. The food was cold, carving station for "steak" the meat was tuff! Disappointed that know one bothered to contact me and let me know otherwise that it was a brunch on Sun, it never stated that when I made a reservation!!

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A
1 review
Dined on January 13, 2019
Overall 3food 3service 3ambience 2

It was very dark and the room had an odor of stale carpet. So sad to see a vibrant gem that does so well for the Christmas season completely go down hill during the off season. Food was just OK, and the whole place was empty, including Macy’s, felt abandoned.

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LK
Chicago
1 review
Dined on January 12, 2019
Overall 2food 2service 2ambience 4

The food was ok but most of all some of our food was cold. The service was average. The waiters and service employees spent most of their time argueing with each other. The bathrooms we're filthy. This is no longer a place I would recommend to anyone.

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OT
Chicago
1 review
Dined on January 12, 2019
Overall 4food 5service 5ambience 4

Delicious as always and awesome service!

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JP
Chicago
8 reviews
Dined on January 10, 2019
Overall 5food 5service 5ambience 5

My boyfriend & I had our date night here last night 1/9/19. We both had the Salmon which was beyond DELICIOUS!! Our server (can't remember his name) was very attentive & was wonderful. I would dine here again & also recommend to family/ friends

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S
New York Area
19 reviews
Dined on January 9, 2019
Overall 4food 4service 5ambience 5

Chicago Icon, a classic. Good food, atmosphere, and service.

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OT
Houston
1 review
Dined on January 9, 2019
Overall 4food 4service 5ambience 3

Food was good but, as always, the service was fantastic. The staff was very attentive and service was fast.

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MM
1 review
Dined on January 7, 2019
Overall 3food 3service 5ambience 3

Great view but we visited while they were taking down holiday decorations.

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OT
Chicago
4 reviews
Dined on January 6, 2019
Overall 1food 2service 1ambience 4

Horrible! The staff spent more time talking to each other than actually performing their jobs. When we arrived, there were 6 women “hanging out” at the hostess stand. We stood in front of them and I had to actually address them to get service. I actually took pictures of the staff hanging out together at the hostess stand and they had no clue. The buffet was a mess with food everywhere. Many of the dishes were almost empty and no one was in a hurry to refill. So sad to see such poor quality.

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