This is the second time we made reservations for lunch at 11:00. Got the email confirmation from Open table....
We arrive promptly only to find out that their don’t open til 11:30. They said the have not corrected their website. They made us wait in the rain and said they could not serve us. When they finally decided to let us in about ten minutes to opening time, they would not even offer us water.
I told the server that I had booked with Open Table and to please acknowledge the credit. She didn’t seem to understand what I was talking about. I gave up as I didn’t want to embarrass her. Please credit my account accordingly. Good and service was very good. Thank you kindly.
1. Wasn’t assigned a server to the table
2. Didn’t get a boiled egg in the Cesar salad as the menu claimed
3. Didn’t get serving utensils
4. The waitress at the next table was taking shots with customers slyly (really awkward to see this, never in my life have I seen this happen)
5. Also quite surprised to see the lack of vegetarian options on the menu.
Great location. Music was playing but the set up makes it so you can still hear each other talk! Brilliant! Food was great. We will be back!
Food is always great! The chicken pesto pasta is a favorite 👌
Watched the NFL championship games here. It's a great spot to watch live sports. Our server Ali was a little spitfire. We gave her some friendly ribbing, and she gave it right back to us. Made the visit even more enjoyable. Food was typical bar/pub food. Nothing amazing, but still satisfying. Would have liked to have seen more happy hour food/drink options though. Nonetheless, we'll be back.
The food is great and the service was excellent.
Good menu and everyone enjoyed their dinners. A terrific singer provided entertainment as well. Exceptional service and friendly environment.
They have a good menu and friendly service, but they were out of multiple beers and the dessert I wanted to order, which was disappointing.
At first the Hostess said that our reservations were not made.....(??) Later at the table, we "lost our waitress" after only ordering "1" drink and after our meals were served. She seemed to attend to other patrons and ignore us. Then she made up the excuse that the restaurant had "run out of wings on Wing Night" and had to tell everyone....problem is, we couldn't see or locate her… in fact, we had to get up from the table and go ask for her....disappointing as this was a Birthday celebration too. I have been here on several occasions both booking through OT and not, this was very disappointing.
The music wa
Worse experience ever. It was my friends bday they ruied it completely. Forst a lady promised me over the phone about the campaign ballons then the staff disagreed. Moreover it took me 3p mints to just get hold of a waitress n order
Drinks are useless its like just water with lime and little color. I would never suggest anyone to go there. Specially if you have a spcl occasion never try it
We always enjoy going to the Taphouse, and would recommend to anyone.
We went for dinner on a Saturday, well before the live band / dancing starts. The food was really good, worth the price. Calamari was the only big miss. Overall, a great time.
Overall, The Taphouse was a great experience. The food and service was good and the Tuesday night entertainer Andrew Christopher was excellent. Our friends enjoyed the evening as well. Nice to see the upgrading and effort that has changed this bar into something much more wholesome which appeals to everyone!!
Great food. Great atmosphere. Loved the environment and the staff.
The place and the food was very good.
Only to much salt in the food.
Love it. And Love it
Worst experience ever. I reserved a table in advance for 10 people. I also purchased my tickets in advance. I waited in line for over a hour. On top of that the table I received only was able to accommodate max 5 people. They split the reservation into two tables and the other table was given away to another party who had no reservations. Nothing was done by management even after several requests. I have a lot of friends and family who do many events whether it be social or professional. And I will not be recommending this place to anyone . My friends or I will not be returning to taphouse again for any event.
I had reserved a table for ten individuals as it was my birthday. We were greeted kindly. However, it took the waiter quite some time to bring us the menus and drinks upon arrival (Approx. 45 minutes for the drinks).
Calamari was a. It greasy and the tomato soup a bit too thick.... but the ahi tuna sashimi was amazing!,,,
I came here with a friend for lunch more so out of curiosity; I had not set foot in the place since its prior reincarnation as the Mirage nightclub.
The place was on the quieter side when we first sat down for lunch but as time passed I was happy to see many other people walk through the door. I think we must have been early given the generous amount of snow on the ground. Settled on trying the West Coast Express Salad, true to what our waitress said, it was a good combination of filling you up and a healthy choice. Couldn't resist having the Apple Galette for dessert; flaky pastry, warm gooey apple filling complimented with vanilla ice cream. Gobbled the dessert up in a blink of an eye!
Though we went for lunch, I can see this as a spot that is good for hanging out with friends for lunch and dinner, (the table next to us was celebrating a birthday) in a hip neighbourhood hideaway.
I have friends who have frequently dined at TapHouse with their son, who was under the age of 4, and they suggested our group of three and a 7 month should come here for brunch. When we arrived they sat us and then informed us that children between the ages of 0 - 4 are 'unwelcome' in the restaurant, as a result we did not dine. I do appreciate this is a pub atmosphere but keep your practices consistent and work on the delivery of your message. Being told you are 'unwelcome' in this restaurant may not be the best way to communicate your message. As well if you do have restrictions, including it on the opentable reservation site or on your website may be helpful.
I had an awesome time celebrating my bday at Tap House Surrey. Everyone there is super nice the servers were great and the DJ really killed it with music and karaoke. Atmosphere was so much fun and encouraging ... Would definitely go there again soon and I recommend it to any group of friends to go there for hangouts and special occasions. 5 star service and thumps up!!! Amazing place!
This is our neighbourhood pub.
It keeps fine craft beer and has a really good kitchen.
The house is spotless and the service is congenial and efficient.
We are very, very pleased to have them within easy reach!!
I will definitely eat here again. Prompt service. Cozy, modern pub atmosphere.
Waitress was very friendly and helpful. The location we were seated at was quite cold, I was tempted to put my coat over my legs. We ordered drinks and food including one appetizer. The appetizer was delivered with our meals instead of ahead of the meals. This was our first time there, so we'll try it again as there's some interesting dishes we want to try.
We had never been in this part of Surrey before, and Taphouse was recommended on TripAdvisor, so we thought it would be worth considering. It was a really fun evening! The service was great and the food was good, and I would definitely go there again!
Great place for groups to catch a game and drinks. Food and service was great. I will definitely go back.
Just absolutely wonderful here! The food and drinks are all reasonably priced and the specials are outstanding! Great ambience and the karaoke hostess Jacqueline Stone from Almost Famous Entertainment on Wednesdays is an absolute delight!
Baseball game was on and noise level was way too loud
Went for advertised thanksgiving dinner with all the trimmings!
Food wasn't hot, gravy wasn't hot, Brussels sprouts were raw and beer was warm!
Asked for cooked sprouts ( only veg provided) and still came back raw-couldn't get a fork in it.
Disappointing as their regular menu is usually good.
The hot chicken wings, are perfect. You have nailed the flavour for the 'franks hot sauce' wings. The number of wings to price ratio could be better.
The music was great! But the service and the staff were horrible. I would never go back or host another event there again.
Our service was terrible the waitress was not very good. We ended up getting the manager to help us numerous times (she was lovely and very helpful). We got to the point where we just started going out the bar ourselves as we were always waiting for drinks. Also she put everyone on one bill so it made the end of the night people settling bills a nightmare. I don't think I would go back
Great ambience, lovely servers but very limited menu and disappointing food. For its location and name, the place could be a gem just by offering a variety of food options to dine in and making sure the food actually tastes good. There are a lot of similar pub and grills around which offer much nicer food that is sumptuous and presented beautifully.
Everything was good I just found them refusing us entry with out Id a hassle and caused us to be late.
Also no one had mentioned this to me as it was my very first time being there for my birthday....also nothing special offered as I was there to celebrate.
But the food was good and I may go back just for that reason.
The service is always quick friendly and efficient Staff are always very pleasant and professional and very willing to assist I go there fairly often as I live in the neighbourhood and have recommended it to many people as a good place. The staff always go out if their way for you especially to find the perfect place to seat
We had a great evening dinner, on a special occasion.
The Wine & Beer list is great, the Food Menu is just great, with a good variety of everyone's favorites including burgers, steaks, hot wings, roast chicken, etc. the list is well thought out.
The chef is to be complimented, everything was just perfect. Service is friendly and efficient.
We enjoyed our evening, and would recommend the Tap House as a great neighborhood place to meet, with a huge sports screen and lively entertainment. We will return.
Had a great time with friends, good food, and great service. Our server, Lini (spelling?) was excellent. We enjoyed the live band, but would have liked to have seen a different one this time round - saw them a month ago when we were there.....same playlist.zzzzz.