Waited 90 min for our food and spoke to the manager to see if our food was ready and he came back and said the food wasn't even put through to the kitchen. He said he enter our order himself and that he was sorry. Waited another 30 min and food still wasn't at our table. We got up and left. 2 more tables after us left as well. We heard the manager apologizing to many people while we were there.
Food was inedible.
We have been coming to Snowmass for a long time, and a few years back, added Snowmass Kitchen to our dinner rotation. It's always been a good finer dining choice for Snowmass. This year something was way off. The waitstaff seemed to have little or no experience waiting tables, the cadence of the entire staff (hostess, bus boys, bartender, waitstaff) was off, and the Short Rib was so tough if was like cutting through a log. Additionally the calamari looked like french fries and my seafood loving husband barely touched it. I sincerely hope this was just an off night, since it is great to have a nicer place off the mall in Snowmass.
Very bad. Food and service were terrible.
This was, by far, the worst dinner experience I’ve ever had. To the length of time it took to get our food/drinks, to the TERRIBLE food, and then the automatic 18% gratuity to top it off. I would never recommend this place!
The wait staff was kind and attentive but the food took almost 90” and was fair. They kept apologizing and bringing more drinks and offering more bread. The reason for the wait is that there was a lot of room service. This restaurant needs a good consultant!
Worst experience ever. Service was slow throughout. It took an hour and a half for our food to be served. And then the food was cold. Never go there. I will never return.
The only thing they did well was nit charge us! It's not even Snowmass Kirchen anymore AND NOT A STEAKHOUSE. They've "rebranded" to be like every other restaurant on the planet that serves a filet, grilled salmon and a Caesar salad. They couldn't make a martini even after 3 tries, they served Italian bottled dressing on the Caesar and the filets were grey. It was a disaster! We never would have gone if they had properly described it in Open Table.
Terrible. The staff were not well trained. The restaurant did not have a proper wine list. The prices were high. The chef was unable to produce a medium rare steak. The manager had no idea how to deal with their failure and blamed the client for not recognizing what a properly prepared steak looked like. When asked for dressing or mustard etc failed to return in time to use those requested dressings. They did not offer any kind of reduction for their errors. It took us a very long time to complete our dining. 2 of the 4 of us had lost their appetite by the time the salads arrived. I could go on.
only two servers for Valentines Day, we were told that one server had quit that day and were short staffed. It was quite obvious that the two remaining waiters were overwhelmed.
I had the swordfish with a lettuce wedge. Great selection.
Service was excellent.
This is a serviceable restaurant for the hotel but nothing more. Although the wait staff wanted to provide good service they just don't seem trained in exactly how to accomplish that. There are plenty of servers just not working yet quite as a team. The menu is very pricey - both food and drink - so you really expect GREAT food which sadly was not the case here.
Service was virtually inexistent. The drink order took forever. The food, took even longer. When the food did arrive, the steak arrived alone on the plate. The wine I ordered 15 min ago still didn't show up. The side dish finally arrived about 5 min after the wine. It wasn't until 1 hour into dinner I had my complete order. Also of note, there was no Cabernet Sauvignon or Merlot, by the glass, available. The food was good, but poor service ruined the experience.
NYE prix fixe. Total ripoff. The food was average at best. The staff was not trained on how to provide service. We got water right away, then waited 15 minutes watching several of the staff bustle around ignoring us(not their table). We thought maybe everyone thought we were someone else's table. I finally flagged somebody down and asked if we could see a waiter, order drinks, get things started. Three of our party ordered Filet, the waitress never asked how we wanted it prepared. I thought maybe they were fillet tips or something but no they were steaks and they all came out differently. Even getting the bill was a chore. I had to flag somebody down again. She brought the bill I put my credit card up and we watched her clean glasses and clear tables for about 10 minutes before we finally flagged her down again to run the card. I don't think they were willfully providing bad service I just think they didn't know what they were supposed to do. There was also a little bit of a language barrier. When I made the reservation I was told it was a New Year's eve buffet but it ended up being prix fixe, sort of the opposite of a buffet. The fancy lunches we had at Gwyn's High alpine were half as expensive and ten times better.
We ate there for News Year Eve. Food was outstanding.
We were disappointed in the amount of food we received with our orders. I ordered the shrimp & crab meat. Four pieces of average size shrimp with a sliver of crab meat & nothing else to go along with it for $34. Needless to say I was hungry when I left. My husband ordered the free range chicken (expecting a hardy meal) and it was skimpy. Way over priced for the amount of food. The service was great and we enjoyed our ahi tuna appetizer, but the food is was over priced.
Our first waiter did not give us ample time to peruse the drink menu. He kept standing just a few feet away and made us feel rushed to decide. Eventually he just left and another waiter showed up with no introduction. When we started to order he had to stop us so he could get a pen. When he came back just 5 seconds later, he had gotten our order wrong. Then our wine came BEFORE our aperitifs. My side order was forgotten, then two of them came together. Add screaming kids and it was not an enjoyable evening. Snowmass regularly hires young, foreigners as wait staff but this group was very poorly trained. We will find a different place next year.
Disappointing overall. Limited menu, slow service (especially to start with) despite being virtually empty.
I'd say a restaurant that doesn't have to try very had due to location...so it didn't try very hard!
Unless you stick with a simple burger, you will be disappointed. The ahi tuna tasted like it can out of a can. The mussels were not edible. Huge dissappointment for a New Years Eve meal... Stay away