The Snowmass Kitchen - Starwood
The 237-seat restaurant will combine seamless service, intriguing wines, and sweeping views of Snowmass to create an unforgettable experience.
Seasonally-inspired menus will offer an eclectic blend of cultures and flavors that will focus on high-quality ingredients that are locally-produced, in-season and healthful.
Snowmass Kitchen will also feature a ski in/ski out, full-service lunch with hearty soups, salads, sandwiches, pastas and tacos-all made for speed. With a cozy fireside atmosphere, Snowmass Kitchen offers skiers and riders a quick, delicious meal, without the cafeteria tray.
Only upset when the bill came and our glass of wine was 21$ each. It had been brought out to try and the price was not mentioned. Next time I’ll ask
While the staff tried really hard to make us happy, they were stymied by horribly poor management an training. The menu changed from the time I made the original reservation the excuse being "the food truck didn't make it". It took 15 minutes for the staff to find wine glasses suitable to the wine we ordered and, even then, they were not the correct style. The food was okay, except for my trout, which was over-cooked (likely as a result of it sitting under a heat lamp while we finished the appetizers). If this Westin is a franchised operation, I would revoke the franchise! I have had many Starwood experiences and this was not up to the brand's reputation. The on;y real positive was the attitude of the wait staff, which was extremely upbeat, friendly and helpful.
If you think you are going to get the dinner menu you see on this app think again. When I mentioned this to the waitress it looked like she went to talk to someone, came back and told me it was their ‘short menu,’ and that it’s very similar to online. The only thing similar was a Caesar salad. I told them it’s nothing like what I saw. They forgot my daughters lemonade and when it finally arrived it was just water with lemon and melted ice and they charged me $5 and said it was a soda ($5??, I don’t usually mind if the kids like it.) They messed up my order and I was just done. Very frustrating experience, and I never write reviews. I’ll give them something, they took a whole 15% off the bill which was $4.95. Thanks for paying for the ‘soda’ lemon water. Will not be going back.
Kitchen was slow getting food out. Restaurant was understaffed and our waitress was poorly trained. Forgot my entree order entirely. Cheese pizza was like a microwave product. We just asked for check and cut our losses.
When we arrived the restaurant was reserved for a special dinner for folks with a name badges. They took us up stairs to the noisy bar are where eventually the attendees came to drink and talk business. Ugh
Sorry for the bad review, but the experience was awful. Terrible food and service. 😞
Food was not good at all-especially the halibut. It didn’t taste fresh. When I complained to the waitstaff rather than offer me an alternative they said they could bring me another halibut dish. They seemed clueless that my complaint concerned the freshness of the fish. Also they were severely understaffed and we had to wait for our table even though there were severa empty tables. Overall a disappointing experience.
Very nice gracious server. Abrupt and rude manager. Empty restaurant when every other restaurant in town is packed.
Bland overcooked overpriced not very fresh food and slow service. Like Chef Boyardee and Waffle House had a baby.
I made the rez a few weeks ago for NYEve and did not notice or maybe the menu was not up re: the 175 prix fix menu . . but I had no idea - we show up for our rez with 2 kids and were informed of the 175 prix fix and kids menu only for 10 and under. We had no real option except to leave without other dining options available on NY Eve. The restaurant called earlier in the day - and SHOULD have informed us of this ridiculously priced prix fix menu - and we would have cancelled. They did allow our kids to order off the kid menu fortunately.
1. 175 per person for an 8 course (tiny course) is ridiculous. It supposedly included a champagne toast but I paid $22 for a glass of champagne so I was charged for this.
2. Food was good so I"m not complaining about that but it was extremely over priced.
3. I think we were seated in an overflow location near the bar - very bright; no music; very cold not a good atmosphere at all.
4. The dining took a LONG LONG time - we had 2 kids with us -they should have expedited everything. We missed the fireworks at 10 pm (we had an 8:15 rez).
5. Our waiter was fine but too many people bustling about taking our plates if not finished - they were not organized at all - it was a very uncomfortable and as I sold my daughter "interesting" evening . . . and we spent over $600 for our food/drinks/tip (of course I left a good tip - it was not the waiter's fault). I felt quite fleeced . . .should have left but again we had no dining options at this point on NYEve so we were kind of stuck.
It was incredibly overpriced and the selection of food items was minimal. We were very disappointed to find they had no menu only a buffet. They didn’t even tell us how much the buffet was so we were extremely shocked when our bill was $350 for a party of two adults and two children who all drank tap water. We felt like we were taken advantage of. I would not feel comfortable recommending this restaurant to anyone.
Terrible experience. The waiter forgot one of the starters then later forgot a main and all of the sides. The manager apologized and the meal was free but the service was overall awful. The meals that did come were not correct or cold.
The filet was very good, kale salad is worth ordering again. The duck confit was dry, flavor was off, the duck breast was ok, could have used a little more time under the broiler to crisp the skin. Bread was average. The location is great, ambience is nice. Needs a little more inspiration in the kitchen.
Waited 90 min for our food and spoke to the manager to see if our food was ready and he came back and said the food wasn't even put through to the kitchen. He said he enter our order himself and that he was sorry. Waited another 30 min and food still wasn't at our table. We got up and left. 2 more tables after us left as well. We heard the manager apologizing to many people while we were there.
Food was inedible.
We have been coming to Snowmass for a long time, and a few years back, added Snowmass Kitchen to our dinner rotation. It's always been a good finer dining choice for Snowmass. This year something was way off. The waitstaff seemed to have little or no experience waiting tables, the cadence of the entire staff (hostess, bus boys, bartender, waitstaff) was off, and the Short Rib was so tough if was like cutting through a log. Additionally the calamari looked like french fries and my seafood loving husband barely touched it. I sincerely hope this was just an off night, since it is great to have a nicer place off the mall in Snowmass.
Very bad. Food and service were terrible.
This was, by far, the worst dinner experience I’ve ever had. To the length of time it took to get our food/drinks, to the TERRIBLE food, and then the automatic 18% gratuity to top it off. I would never recommend this place!
The wait staff was kind and attentive but the food took almost 90” and was fair. They kept apologizing and bringing more drinks and offering more bread. The reason for the wait is that there was a lot of room service. This restaurant needs a good consultant!
Worst experience ever. Service was slow throughout. It took an hour and a half for our food to be served. And then the food was cold. Never go there. I will never return.
The only thing they did well was nit charge us! It's not even Snowmass Kirchen anymore AND NOT A STEAKHOUSE. They've "rebranded" to be like every other restaurant on the planet that serves a filet, grilled salmon and a Caesar salad. They couldn't make a martini even after 3 tries, they served Italian bottled dressing on the Caesar and the filets were grey. It was a disaster! We never would have gone if they had properly described it in Open Table.
Terrible. The staff were not well trained. The restaurant did not have a proper wine list. The prices were high. The chef was unable to produce a medium rare steak. The manager had no idea how to deal with their failure and blamed the client for not recognizing what a properly prepared steak looked like. When asked for dressing or mustard etc failed to return in time to use those requested dressings. They did not offer any kind of reduction for their errors. It took us a very long time to complete our dining. 2 of the 4 of us had lost their appetite by the time the salads arrived. I could go on.
only two servers for Valentines Day, we were told that one server had quit that day and were short staffed. It was quite obvious that the two remaining waiters were overwhelmed.
I had the swordfish with a lettuce wedge. Great selection.
Service was excellent.
This is a serviceable restaurant for the hotel but nothing more. Although the wait staff wanted to provide good service they just don't seem trained in exactly how to accomplish that. There are plenty of servers just not working yet quite as a team. The menu is very pricey - both food and drink - so you really expect GREAT food which sadly was not the case here.
Service was virtually inexistent. The drink order took forever. The food, took even longer. When the food did arrive, the steak arrived alone on the plate. The wine I ordered 15 min ago still didn't show up. The side dish finally arrived about 5 min after the wine. It wasn't until 1 hour into dinner I had my complete order. Also of note, there was no Cabernet Sauvignon or Merlot, by the glass, available. The food was good, but poor service ruined the experience.
NYE prix fixe. Total ripoff. The food was average at best. The staff was not trained on how to provide service. We got water right away, then waited 15 minutes watching several of the staff bustle around ignoring us(not their table). We thought maybe everyone thought we were someone else's table. I finally flagged somebody down and asked if we could see a waiter, order drinks, get things started. Three of our party ordered Filet, the waitress never asked how we wanted it prepared. I thought maybe they were fillet tips or something but no they were steaks and they all came out differently. Even getting the bill was a chore. I had to flag somebody down again. She brought the bill I put my credit card up and we watched her clean glasses and clear tables for about 10 minutes before we finally flagged her down again to run the card. I don't think they were willfully providing bad service I just think they didn't know what they were supposed to do. There was also a little bit of a language barrier. When I made the reservation I was told it was a New Year's eve buffet but it ended up being prix fixe, sort of the opposite of a buffet. The fancy lunches we had at Gwyn's High alpine were half as expensive and ten times better.
We ate there for News Year Eve. Food was outstanding.
We were disappointed in the amount of food we received with our orders. I ordered the shrimp & crab meat. Four pieces of average size shrimp with a sliver of crab meat & nothing else to go along with it for $34. Needless to say I was hungry when I left. My husband ordered the free range chicken (expecting a hardy meal) and it was skimpy. Way over priced for the amount of food. The service was great and we enjoyed our ahi tuna appetizer, but the food is was over priced.
Our first waiter did not give us ample time to peruse the drink menu. He kept standing just a few feet away and made us feel rushed to decide. Eventually he just left and another waiter showed up with no introduction. When we started to order he had to stop us so he could get a pen. When he came back just 5 seconds later, he had gotten our order wrong. Then our wine came BEFORE our aperitifs. My side order was forgotten, then two of them came together. Add screaming kids and it was not an enjoyable evening. Snowmass regularly hires young, foreigners as wait staff but this group was very poorly trained. We will find a different place next year.
Disappointing overall. Limited menu, slow service (especially to start with) despite being virtually empty.
I'd say a restaurant that doesn't have to try very had due to location...so it didn't try very hard!
Unless you stick with a simple burger, you will be disappointed. The ahi tuna tasted like it can out of a can. The mussels were not edible. Huge dissappointment for a New Years Eve meal... Stay away
Great New Years tasting menu. Highly recommend the Elk. Service from waiter was outstanding. We knew Amy from food and bev. Great service all around! They even verify that cuts were cooked correctly.
We went twice, once at the restaurant downstairs and another at the lounge. 1 hour to be served at the main restaurant and food was disappointing.
Hamburger at the lounge was very good though.
All of our group was able to find items on the menu that really hit the spot. Great service. Neat drink menu. Will visit this restaraunt again.
Excellent service. The food was good but the sides were overpriced. It was a pleasant experience overall.
Dinner menu not as represented online- completely different including much higher prices, no pasta, no pizza. Waiter admitted discrepancies and apologized but offered no compensation. Bottom line: over priced; mediocre food for dinner. Lunch spot only!
The menu for new years eve wasnt that good, and it took too long to bring all of my 5 courses, but they have a good service overall
Restaurant had already run out of two items by our 7pm reservation. All of the other items we ordered (filet, chicken, potatoes, soup) all tasted bland, like not a grain of salt or pepper was used.
The Snowmass Kitchen - Starwood offers takeout which you can order by calling the restaurant at (970) 923-8301.
The Snowmass Kitchen - Starwood is rated 3.5 stars by 64 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.