The Morgan Arms

Commentaires sur le restaurant The Morgan Arms de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Alessandro VIP

   Londres6 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a late Sunday roast with friends. Great attention to food, the waiters are super friendly. We keep coming back, highly recommended spot in Mile End.
   

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2. M

   Michael

   Londres11 commentaires

   5.0

   Y est allé le 14 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Been to the Morgan Arms a few times before and I can't fault it. Fantastic food, friendly service and very accommodating for our friend in a wheelchair. Our waitress was very helpful and friendly and the barman was great too, and had no hesitation serving us a Kahlua & Milk (The Sombrero) which often stumps other bar staff :-D Thanks, we will be returning again.
   

   The Morgan ArmsA répondu le 21 avril 2025

   Hi Michael, thank you for this wonderful review. We are so pleased you enjoyed your visit with us and hope you'll be back again soon! Your kind words have been passed over to the team who looked after you on Monday. All the best
   

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3. C

   Chris

   Londres4 commentaires

   1.0

   Y est allé le 30 mars 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Went for Mothering Sunday. We were seated at our table 15 minutes later than our reservation which we had to ask for. We arrived 10 minutes early and was told to sit at the small table to wait- fine- then the same woman told my husband that we couldn’t actually sit there?! But realised her mistake! Once seated and food ordered we waited 45 minutes for our starter- two soups and two lobster on crumpets - we had to ask how long our starters would be. Once we finished a lady cleared two dirty plates, leaving the other two. After 15 minutes we asked for them to be removed. We again had to ask how long for our mains. It was busy but no one managed our expectations and came forward and say things would be late coming out. No apologies, nothing. When we questioned the bill, we had 4x Mother’s Day offer, it didn’t look right. The host came back and said they have amended it but the bill is now £2 more?! We just needed to understand why the offers didn’t go in as 4 x but as only 1 x offer and the rest individually- as if it was off the a l’carte?! I found one lady quite lovely, she ordered us the Mother’s Day cocktails. The rest I’m sorry to say was a let down.
   

   The Morgan ArmsA répondu le 7 avril 2025

   Hi Chris, we apologise that your time spent with us on Mothers Day was anything less than exceptional. Expectations absolutely should have been managed more adequately, especially on such a busy day. All tables were to be informed of the wait times on food upon ordering - our apologies that you were not informed. It sounds as though you had multiple waitresses tending to your table so there was definitely some missed steps and miscommunication on our part. I have messaged you privately to offer a gesture of good will as this is not our usual standard. Very best, Team Morgan.
   

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4. O

   Olga

   Londres1 commentaire

   3.0

   Y est allé le 30 mars 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 5

   Lovely pub, love the interiors and the staff is lovely. However they have a very small kitchen of two cooks which is meant to accommodate at least 60 people. As a result, we ordered our food at 1.30pm and the main courses arrived at 3pm. I know it was Mother’s Day and a busy day but 1,5 hours to get your food is outrageous. We were 4 adults and my 4y old son who, poor thing, was extremely hungry and started complaining a lot and I didn’t know what to do to help him! They really need to re-consider their kitchen situation
   

   The Morgan ArmsA répondu le 7 avril 2025

   Hi Olga, we appreciate your feedback and your understanding of the strain the kitchen was experiencing on such a busy day. We apologise for the long wait times on food and how this impacted your experience with us. Especially for your young son. Considerations are absolutely being made going forward to avoid this happening in the future and we do hope this wont deter you from visiting us again. We do hope you'll give us another try as this is not our usual standard. Please do contact us directly so we can book you in and give you a proper Morgan Arms experience. Very best, Team Morgan.
   

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5. C

   Clodagh

   Londres2 commentaires

   4.0

   Y est allé le 30 mars 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   Love this pub but disappointed with the food. We booked a table for Mother’s Day, great atmosphere, staff were brilliant really nice and very attentive. Our roast dinners were warm not hot and disappointed with the roast potato’s which had no flavour, the beef and other veg was tasty, the dinner just needed to be hotter.
   

   The Morgan ArmsA répondu le 7 avril 2025

   Hi Clodagh, thank you for your feedback regarding the food, this only helps us to improve! We are very pleased that you enjoyed the service and ambience on Mothers Day and hope you'll be back to visit us again soon
   

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6. C

   Christine

   Londres15 commentaires

   5.0

   Y est allé le 23 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The food great and the staff very friendly polite and helpful
   

   The Morgan ArmsA répondu le 26 mars 2025

   Thank you for the 5 stars and your lovely comments about the team
   

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7. K

   Kaitlyn

   Raleigh 2 commentaires

   5.0

   Y est allé le 1 mars 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Staff are absolutely fabulous! Best pub in Mile End!
   

   The Morgan ArmsA répondu le 26 mars 2025

   What amazing feedback! thank you so much
   

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8. N

   Nayia

   Londres3 commentaires

   3.0

   Y est allé le 22 février 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   This is a really nice pub with great atmosphere and cozy warm decor.
   

   The Morgan ArmsA répondu le 24 février 2025

   Hi Nayia, Thanks for the lovely coments. If there is anything more we can do to get up to 5* we always appreciate the feedback :)
   

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9. L

   Liz

   Londres4 commentaires

   5.0

   Y est allé le 20 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Another lovely evening at the jazz - super friendly and enjoyable as always
   

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10. G

    Georgia

    Londres2 commentaires

    2.0

    Y est allé le 15 février 2025

    1. Cote globale 2
    2. Nourriture 1
    3. Service 3
    4. Ambiance 3

    Usually the Morgan Arms is great but today they run out of most items on their menu and didn’t tell us that until after we had sat down and ordered drinks, so it was to late to leave.
    

    The Morgan ArmsA répondu le 19 février 2025

    Hi Georgia, It is really disappointing to hear your experience was anything less that great! We appreciate the feedback and should have informed you sooner about the reduced menu options. This is not out usual standard as you know and we really hope your next visit will get us back up to a 5* in your eyes!
    

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