my boyfriend and i dined here for a date night, and we were so pleased! everything was absolutely perfect from the drinks, food and service. the four course experience is the best, and we were excited for each and every course. thank you for making our experience so incredible!!
This was the absolute worst experience I’ve ever had at The Melting Pot. We had three people, and they sat us in a 2-top. The server kept turning off our burner. She had to stand over us for 15 minutes waiting for the cheese to melt. She brought the wrong chocolate out. We where there three freaking hours! My kid fell asleep in the HOUR between cheese and cooking stock even coming to the table. The host even came by and asked if we enjoyed our chocolate before we had gotten our food it took SO LONG! So, the host knew we were upset. The server knew we were upset. She even apologized for “butchering” our special evening. Yet neither had a manager do a table touch. Absolutely ridiculous. I’ve been here dozens of times, and this has ruined it.
Landon was our server and was very efficient and very informed. We had a great time and the food was delicious!
Terrific Valentine's Dinner
It was my daughters birthday and I was surprised they didn’t sing Happy Birthday to her even after telling them it was her special day. Other than that, the service & food was great!!
Ashley was a great server! Made my daughters birthday dinner great!
Love this restaurant for special occasions and for a great dinner. The service is wonderful, the food is delicious and the atmosphere is great for conversation.
I love this place and I have come many times. Sadly this time I was very disappointed and the overall was honestly a little distasteful. I hope it doesn't happen again.
We go to this restaurant often so we know the menu pretty well. The cheese fondue was made without two ingredients, garlic, and nutmeg. When we asked the server about it, she claimed it’s not normally put in there but she could add it if we’d like. The chocolate was also served cold and she never turned the burner on.
This was my first time going with my 10 year old daughter. We went for the experience which we both had a lot of fun. My only complaint would be the booth size. We got a corner booth and it was much to small for me (5’10 160lbs) and my daughter (4’ 60lbs). We were scrambling to find room on our table just to put the food we order. A four course adults entree and a kids entree. I don’t think I was charged the right amount either but I chose not to question it as my daughter was having a wonderful time and I didn’t want to sour the experience. (Classic 4 course with lobster added, water and kids fondue and a kids cherry concoction. The receipt showed the classic at 37.xx, 21.xx addition, 9.xx kids fondue, and 2.xx for kids drink. I thought the lobster was only a 9.xx addition?) Will probably return just for a dessert course as that was my daughters favorite part.
We were here for the first time and had a party of 6. We found the menu a bit confusing and didn't quite understand the process but our server, Ashley, was fantastic at explaining, describing & overall just making it fun and enjoyable. We enjoyed every course and honestly had more than enough food for everyone. The finale of deserts was outstanding! The only negative and it really wasn't a big deal but we were 3 facing 3 with fondue pots towards the outer sides of the table. It was a little difficult to experience all flavors if you were on the end seats. A table that came in after us was pretty loud but I think it's more the open layout that made it seem so loud. Even with those two minor things I wouldn't even consider less than 5 stars. I think a visit here is a must if you're in the area. Do expect at least a few hours there. It doesn't feel like a long time but when you finish and look at your watch you've been there a while. It is a tremendous experience!
Food has gone downhill, less stuff for the same price. No cheesecake on the desert fondue! Service was atrocious.
The food was perfect! The restaurant well exceeded my expectations an I can’t wait to go back!
Always an exceptional experience! My favorite restaurant by far!
First thing, yes it pretty expensive to go somewhere and end up cooking your own food....BUT...you are really paying for the experience. My husband and I went for my birthday and knew we would spend around $100 (with no drinks). The food was okay. The last time we went was several years ago and I just remember the food being better back then. There was nothing awful about it, just not as memorable. The service was excellent. She was very helpful, attentive, and sweet. The issue we had, unfortunately, was with another table. The table had a bunch of women at it there were pretty loud, and they were dropping curse words like it was nothing. The worst part was the manager and his wife were at that same table. One table next to us even had a picture of them and the manager the last time they came to the restaurant, and just wanted to show him. (Yes it was kind of weird) BUT after they left that table couldn't stop laughing and joking on the lady, it was a bit sad and at the very least... very unprofessional.
Everything was great. Caroline was our server and she did an outstanding job.
Fondue is "fun food." The selections are outstanding, and one can't beat the "Big Night Out" for variety and ease of ordering. The server was friendly and helpful, but not overbearing.
Great server Kim!
First time and the experience was great. 5 stars, have to go again. Pricey but worth it for the experience and amazing food. Staff very friendly and helpful. I loved the cozy feel and separate areas for couples where they are blocked off for their own personal experience.
This is a great restaurant. The service was great. The food was great. It’s different than your typical restaurant.