The Melting Pot - St Petersburg
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Arrived for a 7:30 reservation; seated by 7:35, saw the waiter at 7:44, and didn’t get drinks until 8:00pm. Managers were visibly chatting with employees near the bar and standing watching the dining room. Waitstaff who are so slammed that they are running 15 min drink times is something any manager worth their salt should be aware of - at the very least, the hostess who passed us three more times to seat guests and saw that there were no drinks on our table should have notified someone.
Luckily, this was the only hiccup in the evening and our waiter was great. He had tables in two different sections of the restaurant, which I found to be highly unusual, but did a great job attending to us. The total manager contact we had was a nod and a “thanks for coming in” on our way out.
Thank you for the feedback and we apologize for the slow start to your experience. We are happy to hear that the server did an excellent job in ensuring a smooth stet of the evening. Please give us a ring as we would like to learn more details about your visit so that we can help our team improve in the future.
Thanks for sharing the good times with us!
Cole is always a great sever! We love this melting pot! Food never disappoints!!
We love Cole too, and we are so happy you enjoyed your visit!
Even though we had reservations to the restaurant, we arrived 1 hour early. Understandably they were unable to seat us since it was Christmas Eve and they were booked up. The manager came and apologized but we explained it was ok since we were the ones who were early. Then about 10 minutes later the manager approached us again and said he had a cancellation and was able to seat us. We were very appreciative of the extent the manager went to ensure our satisfaction.
Once at the table, the server was great, food was amazing (limited due to a special holiday menu) and everything went perfectly. We would highly recommend this restaurant for any occasion.
MossL thanks for the review and we appreciate you choosing us for the holidays!
Holiday menu was not good. Only 2 options to chose from. Whoever made our truffle oil cheese fondu, used WAY too much oil. Both entree options had fish. Dessert options were caramel and raspberry chocolate. We always go to the melting pot for special occasions, this Christmas Eve dinner was extremely disappointing. We will make sure to stay away and go somewhere else if they are going to do special menus and not offer the regular menu!
Carol, we apologize for the confusion and it appears the menu descriptions were not clear and our servers missed the mark in explaining the three dessert choices as well as the entree options which included one exclusive of any seafood. We hope that you will give us a try again in the future and appreciate you leaving feedback for us.
Had a great time! Very eclectic menu but great pairings.
Love melting pot can’t wait to come back.
Thanks and we are delighted to hear you enjoyed the menu, we can't wait to have you back!
The service and food were great. We got a drink from the bar that was not good but other than that we enjoyed the evening.
We are happy to hear you enjoyed your visit, please visit us again soon.
Food, atmosphere and experience are always great. Julie is one of the best servers we have ever had.
Julie enjoyed serving you and we appreciate the kind worlds!
We did the ladies night special and had an amazing time. The food was delicious and the garlic and wine seasoning made everything even better.
Thank you for coming g in on ladies night and we agree, garlic and wine seasoning makes everything better!
Great overall experience. I paid $10 more for the Date Night Special and they added rose pedals to the table and my wife was very impressed. Actually called me a romantic. Food portion was a generous amount and definitely an upscale culinary treat. I'll be back soon.
Joseph, we appreciate you picking us to celebrate your date night with us. We are looking forward to seeing you back soon.
Not a place to go with a group of people.
We are sorry you did not enjoy the visit, please give us a call as we would like to learn more from you on how we can improve.
Disappointed with the choices . Too many to decide and just didn’t get lucky picking . The old days it was simpler and food quality was better as well . We had to wait for our initial drink service about 30 minutes because the wine knowledge wasn’t sufficient by the bar tender or server . The seafood tasted frozen and watery too.
VegasFoodie, thank you for the feedback and we appreciate you coming n to give us a try. In the future, please let us know your preferences and we will custom tailor your visit to ensure you get the items surly to satisfy. We apologize for the length of time on the wine service and will work with our team to improve.
My wife took me to The melting pot for my birthday. It was quite the experience. We enjoyed multiple drinks a delicious appetizer and went with steak and seafood. Overall it was a very comfortable atmosphere the food was amazing and the wait staff was very attentive. I will definitely be heading back there for the holidays!
We are so happy that your wife and you were able to celebrate at the Melting Pot. We look forward to having you back for the holidays!
! The experience with the tree fondues was amazing ! ,
The fondue have a premium filet and a very fresh seafood plus the broth flavor very tasty.
It’s wonderful for a special dinner. The chocolate fondue menu was extend with many options.
I will come back for sure!
We can't wait to have you back and are delighted to hear that you enjoyed the experience, many fondue choices and especially the chocolate.
The manager mike and the server Nicole were both amazing.
My mom and I are indecisive. And they really helped us decide what we wanted. It’s her 64th birthday and I’m pregnant. So were really both indecisive at the moment.
They really did help us out to help our experience be the best.
The Wisconsin cheese fondue was my favorite. And then the salad. California and caprese. I love caprese with the arugula. My mom loves her raspberry vinegarette which was on her California. Which she loves loves loves. then the suggestion for the coq au vin - mom got the black cracked salt pepper filet, the duck, and lobster tail. I got the cracked black pepper salt filet, garlic pepper sirloin and the mushroom siccolette??
Then we did the flambaye with grand mariner. Which is amazing. Really loved the rice krispies, bananas, pound cake and blondie. Nom nom nom.
All this was amazing by how awesome they were to my mom. Saying happy birthday and chocolate covered strawberries. Totes awesome.
Amazing food and our server Charles was great. Highly recommend.
wait staff appeared shot handed we find the melting pot as a special occasion outting and when sharing our space with young children it takes away that special outting
Luther we are happy to hear you think about us for special occasions. In the future we do offer private booths if you would prefer! Just let us know when making the reservation.
Very loud. Food was very mediocre. For 50 bucks a person was expecting more.
Good evening we see you were not entirely pleased with your visit. We would love to learn more about your visit. Please give the restaurant a call and ask for Mike or Rob. Thanks for letting us know about your visit and we look forward to hearing from you.
I have eaten at the melting pot several times over the past year to celebrate special occasions. We have always had stellar service and an excellent meal. This time was just the opposite of past visits. The chesse fondue was not hot..in fact it was just barely warm. When the meats came one of the 3 choices of beef was delicious, the other 2 were not at all. One was tough and the other had seasoning that was overpowering. My friend whose birthday we were celebrating said the shrimp was ok. We chose the dark chocolate/sea salt for dessert. Again it was barely warm. The strawberriers were hard and not ripe. The browine and pound cake were a hit. It was a disappoiting experience for my friend who had never been there , ( but I have raved about it , how delicious it is) and for me an expensive meal which was not at all what I expected. Very disappointed and will not return.
Good afternoon, we are saddened to hear that you were not satisfied with the food on your last visit. We would love to learn more about your experience, please give us a call at the restaurant and ask for the manager on duty.
It was our 25th year in a row at this location for our wedding anniversary! We were blown away this year by the hospitality and were treated like royalty .
A shout out to Mike & Julie as well as the GM that made a night never to forget !
This location is far above any other melting pot !!!
Your team at the St Pete melting Pot Rocks !!!!
It was a very relaxing enjoyable evening
Michael WE ARE SO GLAD YOU ENJOYED YOURSELF! Hope to serve you again soon.
Staff was very friendly and knowledgeable about the menu. We had the classic Alpine fondue to share, and a salad each. We had requested both the fondue and salad to come at the same time, which didn’t happen, but ultimately didn’t really impact our meal. Our food arrived before our drinks (one cocktail and a glass of wine) which was not ideal. We also found the accompaniments to the cheese fondue a little peculiar, as we are used to just having bread. The green apples were a nice addition, but the broccoli, carrots and celery were not expected, and didn’t really go with it well. These are things I’d more expect to get with dip as a cheap bar snack.
Tristan was a great server and handled our party of 9 with ease! We had lots of questions and he answered them patiently and kindly, made our experience fun and despite being sort of new, you would never know! He’s a pro. Even offered to take our photo in front of the beautiful wine cellar which was a nice gesture. The manager came by to check on us too. Great drinks and great food! All in all, a wonderful experience.
Thank you for the 5 star review! We hope to see you again soon.
We came to celebrate our 2nd wedding anniversary and Julie and the manager took such great care of us. We are never disappointed when we go but tonight they made our night so special! We did the romance package for the first time and it was a great experience!!!
We really appreciate the kind words and look forward to serving you again soon!
Our service was amazing. Such an excellent birthday celebration!
Great service. One of the best we have had in a long time. Great food as well.
Food was good, service was very slow. took too long to get drinks and brought us the wrong drinks, didnt let us drink wrong drinks, just took them back and took even longer to bring correct drinks. too much time between courses... had to ask for bill when we ordered dessert to ensure we would get home at a reasonable hour. almost 2.5 hours for dinner...
Allie,we apologize that your drinks took longer than expected and appreciate you sharing this feedback with us. We will be sure to share this with our team as we strive to improve upon every guest experience. Thank you again for sharing with us and we hope to serve you in the future.
Cole was an amazing waiter! We’ll ask for him again!
Food and service is excellent. We enjoy the experience every time we go.
Outstanding food and service. A perfect atmosphere to catch up with a dear friend!!
I would recommend but be specific on what you want. It took 20 min to get a non bar drink and service was slow. They seemed understaffed. Usually we love melting pot and were excited for the yummy food, but we were somewhat disappointed with the service.
Service was poor- menus confusing and server made it even more difficult to understand. Food was lukewarm and flavors in pots not melded nor was some of the cheese even melted. Dissatisfied with food- Caesar salad small with limp lettuce - small dunking items for pots- too small to even put on a fork much less fill you up. Renovations needed- felt dirty -walls and carpet. Bar stool seats worn. Not what you would expect from a higher priced restaurant such as this. We have been long time customers always celebrating birthdays and anniversaries for family and friends here but over the past year it has deteriorated significantly and no longer will we go nor recommend it to others. Called restaurant to voice dissatisfaction and rcvd voice mail even though they were open... ok, acceptable as I was able to leave a message but not acceptable to never have received even a callback.
Elise, Our General Manager would like to learn more about the visit you described here. Could you be so kind as to email us at StPete@meltingpot.c o m with your contact information? We will be sure to have him reach out to you directly. We apologize again that you were not fully satisfied.
Samantha was amazing! She answered all her questions, checked on us, And made sure my husband’s birthday is great! She is an asset to the restaurant. 😊
Our server was fantastic and made my birthday extra special!
The French Toast - so addictively good that I was glad there wasn't more in it. I would have eaten however much there was.
My scrambled egg dish (not fondue) with the honeyed fruit was so, so good. There were a lot of eggs in the scramble and it made it so much tastier not having toast or grits, etc. Just the delicious fruit and egg scramble.
The food is the same as at every Melting Pot restaurant. We had an 8 year old & 5 year old & they had a blast cooking their own food. Our waiter (Tristan) was superb. He was very patient. We hadn't been to a Melting Pot in ages & needed a lot of explanation on the menu. We ended up getting only 1 adult meal because we knew there would be plenty of food. He didn't blink an eye even though he would expect that would reduce his tip quite a bit. Then we use a military ID card for our ID with our credit card. He immediately went to the manger to see what kind of discount there would be. We always tip as though we had ordered full meals for everyone but he had no idea that we would do that. I do think it's VERY expensive but it's an experience & you know that when you go. That's why I gave it a 4 in value. And we were seated next to a table with a young baby that cried off & on. However since we had kids with us who were also noisy, we didn't mind. However that's why I rated it 4 in ambiance/atmosphere. Other places in the restaurant would probably have rated 5.
We came back after a disastrous meal we had several months ago. After talking to management after that meal, they sent us a gift card so we decided to use it to celebrate my wife's Birthday.
Our server Triston, although being there only 2 weeks did an excellent job. Food and drinks were very good.
The only comment I would make about the food is the cheese fondue was an awfully small portion for two people.
We did have to ask to have all fondues prepared table side, which I believe for a restaurant like this should be the norm instead of at request.
I am happy to report this was an enjoyable visit and would return again
We were disappointed. We went for our son, so luckily, he enjoyed the experience, and of course, the chocolate. We felt the food was fair, the drinks were watered down (so much for Happy Hour) and it was ridiculously over priced. For the price, simply not worth it.
Spring, we are so happy to hear that your son enjoyed his experience and chocolate! We hope to serve you again in the future and appreciate you sharing your feedback. If you would like to share more about your experience please feel free to give the manager on duty a call anytime.
Annual double Birthday celebration with the bestie. Made reservation for two with mention of our Strawberry BDay Gift-chocolate covered strawberries (we love them!). When we arrived we were seated right at the front entrance, a very busy and loud area. Definitely not conducive to a celebration. Our waitress was super at first. Recommended items off the menu and was attentive for the first cheese course and brought us extra Gorgonzola Sauce (no one should be without it!). We noticed that another waitress was watching her and when she’d leave would talk to her, so we assumed she was new. We liked her bubbly personality, but a bit long winded. I want to eat. We received our broth to heat up and before we could get our food to fondue, most of the broth had evaporated. She did notice and refilled it, but now we were waiting for it to heat up again. The last thing you want is food not being fully cooked! We enjoyed our main course, but waited forever to be able to ask for extra veggies, and then ask for our dessert chocolate. She was no longer being watched. When she did return, the waitress was funny and polite, but keep an eye on your table. I had to ask for the birthday strawberries even though it was on the reservation. We really had a hard time conversing at our booth at the front...so not a special occasion booth! Overall we enjoyed our food!
It was good, but the waitress didn’t know how to help us order. We had too much food and could have ordered completely differently and had a much better experience.