The Melting Pot - Charlottesville

Have been to several nice Melting Pot locations but this one definitely did not meet expectations. We were seated in bar area only a few feet from the bar. Only one pot on our table for 5 people. Although the server was nice, she was not good (never cleared the table or refilled our drinks). Make sure to insist not to be seated in bar area.

Great dinner, very filling, fun way to spend an evening! Seemed very safe for the times!

This restaurant's service, ambiance and menu is above average. The value for total cost, though, is below par.

Dinner was excellent. We were celebrating my birthday.

The food was average! The steak, was not filet, I can tell you because I’m a avid beef eater. Service by Z was awesome! Was not my best visit!

Zeph was terrific. Really made a wonderful experience for us. Great presentation and took a lot of time to engage us. Will definitely be back!

Had an amazing experience, food was delicious, drinks were amazing but the service hit it out of the ball park! We had a server Z who was absolutely amazing and gave my boyfriend and I the best experience ever! Definitely recommend!

This was a terrible experience. The waitress wasn't wearing her mask properly and had an attitude, and the host receiving people also wasn't wearing his mask over his nose. I would not recommend going here, especially during covid.

Very good food, great place for a date or anniversary celebration.

Wonderful dining experience for my daughters 26th birthday! Always a pleasure to dine there with the exceptional staff (thank you Clay and Megan) and delightful calming ambiance - highly recommend if you want an “go all out” night out and are not in a hurry. It’s a full social, take your time dining experience.

None of us had had fondu in years, so it was fun to rediscover this European favorite. We ordered too much food, but otherwise, everything was great. Service was excellent.

Fun place to go for a special occasion. Almost too much food. Also expensive

We love the Melting Pot! The owner stopped by our table to make sure we were having an enjoyable evening. The food was outstanding.

Great food. Great atmosphere. Friendly service.

The downside to our experience is that we were a party of 2 and had to sit beside each other. I guess they're doing it that way to maximize the number of people they can fit while social distancing. We were told it wouldn't be possible to sit across from each other and we'd only have one pot. The way the table is set up, sitting across from each other is ideal. When we left the restaurant we saw a couple sitting across from each other. I would of been reaching all over my friends food all night and making a mess if not for the server going above and beyond to meet our needs! The food we tried was soooo good and filling and we enjoyed the fondue experience. The portions were great! We did end up asking for water. My water glass was dirty so I didn't drink it.

My only complaint would be that all the wait staff wore their masks below their noses, even when learning over tables/people to clear plates/ prepare the pots

Excellent service

We always enjoy the Melting Pot but it was clear at the end they were trying to rush us out, which is quite frankly rude. We understood it was after closing but the 4 course experience takes a certain amount of time, so I would suggest not seating late tables if you don’t want to be there late. We had a reservation and still felt forced out.

In addition, they were so busy/understaffed our meal probably could have been quicker if they had been more attentive to our table.

On top of all that, I’m fairly sure our bill was wrong and we did not receive the advertised special price. However, since they were clearly rushing us out, I didn’t even want to argue the point and just paid the bill and left.

Go there every year for my birthday celebration! The staff are friendly and have attention to detail. Kept our glasses full.

Great food and service!

Server LISA is outstanding and made sure that you were well taken care of.
We were new to the fondue place and Lisa made sure we enjoyed our experience

First night out since COVID and service was outstanding.

We love coming here with friends to catch up on our lives. The meal here can take 2 to 3 hours if you take you time and enjoy the food and company.
The meal was great, the desserts are to die for. They are great just don't count the calories.
Our server was excellent and tried to keep us with us. It was a very busy Saturday evening. Always love coming here and will continue to do so.

Good, but didn't live up to the hype. Could have been much better with different servers. Our server thought he worked at Southwest Airlines and tried to crack jokes the entire meal, but that just diminished the experience and made it much less formal.

Food was good. It took a while for us to get the hang of cooking each item. We overcooked some of the steak and other meat items.

The wait for a bathroom of 15 minutes each time was ridiculous. I waited twice. The booth where we were at was very cold and drafty so we had to keep our coats on at dinner. I would not go back to the Charlottesville one. We go to the Reston one quite a bit

The Banana’s Foster did not taste the way it should have tasted; some ingredients such as the cinnamon sprinkled on top at the end was not done.

Only issue was finding parking but we are from out of town.

The ambiance was nice and the Melting Pot was a great place to celebrate my fiancée’s birthday. However, I placed notes about food allergies and dietary restrictions and I don’t believe that was communicated to our waiter or the kitchen.

My latest experience at the Melting Pot left a lot to be desired. While the food is good, what you are really paying for is the experience. During my most recent visit the food was again quite good. However the dinner was not worth the price tag, because of the poor service and ambiance. Our waitress for the evening made the experience feel like we were at Waffle House rather than paying nearly 200 hundred dollars for a night out at a classy restaurant. Interactions with her were odd, confrontational, and lacking in basic server skills. As it was a holiday, a photographer was taking special keepsake photographs. She returned to our table 5 times forgetting each time we already had our photo (which was sitting right at the edge of the table). She had the demeanor of someone who had been given a task that she was doing begrudgingly. We love Melting Pot Charlottesville, but the service will keep us from coming back for awhile.

Best restaurant I have ever been to in Charlottesville by far!!!! My girlfriend and I were very impressed.

The food and service was great!!!! Our waiters name was Jordan and he did an excellent job taking care of us!!!!!!

We loved the service we received from Charlie! She was amazing!

Great food and great service, the price for the Valentine’s Day special was outrageous. 80 a person was twice the normal price and had less food than usual. Service was great though.

Travis was awesome! Very knowledgeable and helped us through the menu! It was our first time and it exceeded our expectations. Save room for dessert!!!

Parking was a challenge not much parking in that area

The food was great and at first the service was good. Towards the end, it took over 30 minutes to get our dessert which I get that the kitchen gets backed up but the server disappeared too. When we finally got our dessert, about 2 bites in the waiter brings the check. We ignore it and continued eating our dessert. He returns to see if we had put a card down, which we had not yet done so. We never felt rushed during our meal until this point. I get needing the table but then don't disappear for over 30 minutes.

Great table service but Derick the manager was very rude amd unprofessional

I loved the food! Our waiter was so funny and professional- he made our evening. The price was also very reasonable

Wonderful service and great food! We look forward to eating here every time we’re in Charlottesville

A worthwhile unique experience. The staff was very attentive, the food was very good.