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The Lobby

4.8
1413 Reviews
$31 to $50
Contemporary American

Top Tags:

Afternoon Tea
Experience a memorable breakfast and lunch featuring incredible dishes in a contemporary yet approachable American style. Children’s menus are available with a variety of offerings.

Kindly note that Afternoon Tea reservations are currently open for the month of October. Offering two seating's 2:30pm and 4:30pm.

Support The Lobby during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 1413 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.8based on recent ratings
4.7
food
4.8
service
4.9
ambience
4.3
value
Noise · Quiet
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AL
AnneL
Chicago
1 review
Dined 4 days ago
Overall5food5service5ambience5

Beautiful room with lovely ambiance, attentive service, and delicious libations.

The Lobby
Responded 3 days ago

Dear AnneL, Thank you for your kind review of The Lobby. We are delighted to read that you enjoyed the ambiance, libations, and service provided by our staff. We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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K
Katie
1 review
Dined on September 11, 2021
Overall5food5service5ambience5

If the dish is served small portion, please let customers know.

The Lobby
Responded 3 days ago

Dear Katie, Thank you for your feedback regarding the portion sizes at The Lobby restaurant. I will discuss this with the team. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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OT
vipOpenTable Diner
Atlanta
1 review
Dined on September 11, 2021
Overall5food5service5ambience5

This is such a great breakfast spot! The pen-adict is a favorite for a reason! Definitely try it. Also, the pancakes were heavenly. Hands down the best pancakes I’ve ever had. Definitely come here for breakfast if you’re ever in Chicago!

The Lobby
Responded 5 days ago

Dear OpenTable Diner, Thank you for your positive comments about The Lobby’s breakfast items. I’m so happy to hear that our pancakes are the best you’ve ever had! We look forward to welcoming you back to The Lobby soon. Warm Regards, Maria Zec Vice President & General Manager

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OT
OpenTable Diner
Chicago
8 reviews
Dined on September 1, 2021
Overall5food5service5ambience5

Excellent service. Staff are very professional and personable. Very impressed by the cleanliness, food & service. Great for special occasions, dates, dining alone or business meal. Highly recommend visiting The Lobby.

The Lobby
Responded on September 2, 2021

Dear OpenTable Diner, Thank you for your kind review! We are pleased to read that you enjoyed the service provided by our staff, as well as the cleanliness and food. We are honored to receive your recommendation and hope to welcome you back soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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OT
vipOpenTable Diner
Chicago
42 reviews
Dined on August 24, 2021
Overall5food5service5ambience5

One of the best places in the world 🌎

The Lobby
Responded on August 26, 2021

Dear OpenTable Diner, Thank you for your kind review! We are honored to read your words about The Lobby. We appreciate your business and hope to welcome you back again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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LE
vipLEP2520
Chicago
99 reviews
Dined on August 23, 2021
Overall5food5service5ambience5

A lovely place to have breakfast, lunch or dinner. The menu has great choices, the staff have great attitudes and the ambiance....perfect!

The Lobby
Responded on August 25, 2021

Dear LEP2520, Thank you for your kind review! We are pleased to hear that you enjoy the choices on the menu, the ambiance and the service provided by our staff. We look forward to serving you again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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OT
vipOpenTable Diner
Chicago
7 reviews
Dined on August 16, 2021
Overall5food5service5ambience5

Best restaurant and staff in Chicago!!!!

The Lobby
Responded on August 18, 2021

Dear OpenTable Diner, Thank you for your wonderful review! We are humbled by your kind words about The Lobby and our staff. We hope to serve you again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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K
vipKir1
Chicago
23 reviews
Dined on August 15, 2021
Overall5food5service5ambience5

Everything was fabulous!

The Lobby
Responded on August 17, 2021

Dear Kir1, Thank you for leaving your review of The Lobby! We are delighted to hear that you thought everything was "fabulous". We hope to serve you again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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SH
StephanieH
Savannah
3 reviews
Dined on August 15, 2021
Overall5food5service4ambience5

The lobby is a great place with wonderful atmosphere. We visited the lobby for cocktails on Friday and breakfast on Sunday. The servers were attentive, the food and drinks were amazing.

The Lobby
Responded on August 17, 2021

Dear StephanieH, Thank you for your wonderful review! We are pleased to read that you enjoyed the cocktails and breakfast, as well as the service provided by our staff. We hope to see you again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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F
vipFoodiest
Atlanta
11 reviews
Dined on August 9, 2021
Overall5food5service5ambience5

They have the absolute best pancakes I’ve had. I need the recipe!

The Lobby
Responded on August 11, 2021

Dear Foodiest, Thank you for sharing your review of The Lobby! We are pleased to hear that you enjoyed the pancakes. We hope to see you again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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OT
OpenTable Diner
Chicago
2 reviews
Dined on August 1, 2021
Overall3food3service5ambience5

No afternoon tea. Disappointing.

The Lobby
Responded on August 9, 2021

Dear OpenTable Diner, Thank you for sharing your review of The Lobby. We apologize for the inconvenience of currently not serving our Afternoon Tea. We look forward to bringing this back to The Lobby in the future. Please feel free to check our website and social media channels for future updates about the return of Afternoon Tea. Warm regards, Max Schroeder Hotel Manager

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JF
JohnFK
New York Area
6 reviews
Dined on July 24, 2021
Overall3food4service2ambience4

Service was unusually slow but food and ambiance made it nice

TP
TerriP
1 review
Dined on July 11, 2021
Overall3food4service5ambience4

Had lunch there. I called when I booked the reservation and asked about parking and was told the valet park ok would be validated. The validated price was 28 for 2 hours. I would have picked a different restaurant had I know this. Not happy.

MR
MRDa
Chicago
4 reviews
Dined on June 26, 2021
Overall5food5service5ambience5

Food is outstanding . We had the prawns for appetizer, salad and steak for lunch . All were tasty. The service was amazing. I was a very relaxing and wonderful experience .

The Lobby
Responded on June 28, 2021

Dear MRDa, We are delighted to read that you had a very relaxing and wonderful experience in The Lobby! Thank you for sharing your positive review. We hope that we have the pleasure of serving you again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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M
Meeatnow
Chicago
1 review
Dined on June 21, 2021
Overall5food5service5ambience5

The staff at the Lobby were very attentive and breakfast was delicious!

The Lobby
Responded on June 25, 2021

Dear ewsemmes, Thank you for your wonderful review of The Lobby. We are delighted to hear that you had a delicious breakfast and that you enjoyed the service. We look forward to serving you again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage

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IR
IvyR
Grand Rapids
1 review
Dined on June 9, 2021
Overall5food5service5ambience5

We were at the Lobby for lunch and it’s refreshing to see the staff members friendly faces. The host is very accommodating and finds time to ensure our needs are met. Our waiter is knowledgeable and very nice as well. The food is very good. My husband loves his poke bowl while my spicy shrimp is very good as well. The ambiance is as expected to hotels of this caliber.

The Lobby
Responded on June 11, 2021

Dear IvyR, Thank you for this amazing review. We are pleased that you enjoyed the ambience, the hospitality of our staff and our cuisine. We look forward to seeing you again. Regards, Max Schroeder, Hotel Manager

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OT
OpenTable Diner
Chicago
7 reviews
Dined on June 6, 2021
Overall4food3service3ambience4

It was okey. I’m expecting a good variety of food but I would plan to visit again …

The Lobby
Responded on June 15, 2021

Dear OpenTable Diner, Thank you for sharing your review with us. We hope that we have the pleasure of welcoming you back to The Lobby soon. Warm regards, Max Schroeder, Hotel Manager

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L
vipLainch
Chicago
70 reviews
Dined on May 14, 2021
Overall5food5service5ambience5

It is SO elegantly comfortable at The Lobby; when we have time for a relaxing meal, we frequently choose The Lobby . Ray, our server, was attentive and responsive. The tuna poke at lunch was phenomenal - can't wait to go back and enjoy that dish again.

The Lobby
Responded on May 18, 2021

Dear Lainch, We are happy to hear that you had a pleasant time with us. We try to go above and beyond to ensure our guests have a memorable experience. It is not surprising that Ray took such wonderful care of you. He is an important member of our team! We look forward to serving you again soon for another fantastic experience. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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Z
Zack
Chicago
1 review
Dined on April 17, 2021
Overall4food4service3ambience4

The food was good and not outrageously priced, and the staff were accommodating of allergies. Free refills on coffee were a plus. There's something pleasantly sleepy about that hotel-lobby atmosphere in the mornings; however, if you're looking for something that feels ostentatious at this price level, your money might be better spent somewhere else.

The Lobby
Responded on May 4, 2021

Dear Zack, Thank you for dining at The Lobby and for posting your kind review. We are delighted to hear you enjoyed our cuisine and that you were pleased with the accommodations to your dietary restrictions. We are also delighted to hear that you enjoyed the blend of subtle classic elegant décor of The Lobby restaurant. Again thank you and we look forward to having the pleasure of welcoming you back again soon. Kind regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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PC
vipPhilipC
Cleveland
2 reviews
Dined on April 11, 2021
Overall3food2service4ambience5

I went last year for tea and it was amazing. As was dinner a few weeks ago. Lunch was bleh - would not recommend

The Lobby
Responded on April 13, 2021

Dear PhilipC, Thank you for choosing The Lobby for lunch and for your continued loyalty. We are truly sorry to learn of your disappointing experience with our offering. Your feedback is truly valued and we will be sure to review with the team. I would appreciate the opportunity to hear more about your visit. I can be contacted at (1-312) 573-6690. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
OpenTable Diner
Los Angeles
2 reviews
Dined on March 28, 2021
Overall5food5service5ambience5

Great food and service. Tea was amazing.

The Lobby
Responded on March 29, 2021

Dear Anonymous, We are so glad you enjoyed your afternoon experience at The Lobby recently. We look forward to welcoming you back soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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OT
vipOpenTable Diner
San Diego
5 reviews
Dined on March 21, 2021
Overall5food5service5ambience5

The service and food are always top notch

OG
vipOhioGirl
Cleveland
33 reviews
Dined on February 15, 2021
Overall5food5service5ambience5

The Peninsula is the best hotel in the city and The Lobby has the best brunch. Just an overall excellent experience each time we dine here. Staff is amazing as well.

TM
vipThomasMurrayJr
San Francisco
74 reviews
Dined on February 14, 2021
Overall2food2service1ambience2

Skip It. If you are looking for a luxury dining experience, this is not the place. The service was EXTREMELY poor, and not a single time did our server come to our table to check on us and our meal, not until we had completely finished the meal. Came in for Valentine's Day lunch, and was very disappointed. The portions are small, the burger was over-cooked, bun was burnt, and no one around to get it corrected. I am a local, and came to the Peninsula Hotel thinking it was a cannot miss place - was I wrong. I am surprised that a hotel of this caliber failed so badly.

The Lobby
Responded on February 18, 2021

Dear ThomasMurrayJr, We are so sorry to learn of your poor experience in The Lobby recently. I would welcome the opportunity to discuss your experience directly with you. If you would be receptive to this, please contact me at maxschroeder@peninsula. Thank you. Regards, Max Schroeder Hotel Manager

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OT
vipOpenTable Diner
Chicago
3 reviews
Dined on October 23, 2020
Overall5food5service5ambience5

Perfect ! Delicious meal, excellent wines, high ceiling with good air. Comfortable table & chairs.

The Lobby
Responded on October 27, 2020

Dear OpenTable Diner, Thank you for choosing The Lobby and for sharing your kind comments with us. We are thrilled to hear that you were pleased with the food, wine, and design. We hope for the opportunity to welcome you back again in the future! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
OpenTable Diner
Chicago
1 review
Dined on October 18, 2020
Overall5food5service5ambience5

I Love tea time at the lobby. The service is superb and the food is always excellent.

The Lobby
Responded on October 21, 2020

Dear OpenTable Diner, Thank you for choosing The Lobby and for sharing your kind comments. We are delighted to hear you have enjoyed Afternoon Tea and that you have had a positive experience with the service and food. We hope to welcome you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
vipOpenTable Diner
Chicago
42 reviews
Dined on October 17, 2020
Overall5food5service5ambience5

I always feel exceptional when I visit Peninsula

The Lobby
Responded on October 21, 2020

Dear OpenTable Diner, Thank you for dining at The Lobby and for sharing your gracious review. We are thrilled to hear you always feel exceptional when you visit us. We hope to welcome you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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P
Prospect1
Chicago
4 reviews
Dined on October 16, 2020
Overall5food5service5ambience5

As always, superb in every way! Gracious, effortless service, wonderful menu, excellent cocktails, and a beautiful room that's perfect for dining during covid––tables are always far apart!

The Lobby
Responded on October 19, 2020

Dear Prospect1, We are so glad to receive your positive feedback of your experience in The Lobby. I'll share your remarks with our culinary and service teams. We look forward to welcoming you back soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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D
vipDiner
Chicago
4 reviews
Dined on October 14, 2020
Overall5food5service5ambience5

Always outstanding in every respect. Not inexpensive but value.

The Lobby
Responded on October 19, 2020

Dear Diner, We appreciate hearing from you and learning that you've enjoyed your experience at The Lobby and that you feel there is a good value to your experience. We look forward to welcoming you back soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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OC
Ozzie2ChiTown
San Francisco
25 reviews
Dined on October 13, 2020
Overall5food5service5ambience5

This is one of my favorite locations in the city. High ceiling. Tables were very spaced out. Lightly attended. Only 4 tables with occupants when o was there.

Had the Tandoori Chicken and it was delightful.

I look forward to returning soon!

The Lobby
Responded on October 19, 2020

Dear Ozzie2ChiTown, Thank you for sharing your experience at The Lobby on OpenTable. We're delighted to learn you enjoyed the Tandoori Chicken. We look forward to welcoming you back soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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d
vipdkmom
Chicago
27 reviews
Dined on October 11, 2020
Overall4food5service5ambience4

The only problem we encountered was being seated. We had a reservation and was asked to wait because our table was not ready when we arrived. On top of that our reservation for a table by the windows away from others were not fulfilled, in spite that I had called ahead upon the reservation 2 weeks prior as well as 2 days before. The host was nice and patient, and solved it by giving us another table and promising not to seat anyone next to us. Whoever seats guests should adhere to reservations and not give away tables to others that walk in. Another host, halfway through our tea, seated someone at the table next to us, in spite that his colleagues had promised us not to do so. The tables may be 6 ft apart but the chairs were just 2-3 ft apart. That is very unsettling and not to the standard of the Peninsula.
The positives were that the waiter, I think his name was Francisco, was the most outstanding waiter we have had in years here in Chicago. He was so attentive and on top of everything. He was aware of our food allergies and told us the kitchen already had prepared afternoon tea for us that was free of any of our allergens. He took extra precautions, he was attentive, friendly, serviceminded checked on us regularly but not too much and super kind. We were all so impressed with him that we made my husband give him the biggest % tip he has ever given. The waiter made up for the bad start of the afternoon with his kind professional service, but I can only give 4 stars because they did not adhere to 6ft safety standards and put us in an uncomfortable situation.

The Lobby
Responded on October 19, 2020

Dear dkmom, Thank you for providing your valuable feedback. While, I'm glad you enjoyed the service provided by Francisco, I would like to apologize for your experience concerning your seating arrangements at Afternoon Tea. Our team is aware of the distancing requirements. I would welcome the opportunity to speak with you personally about your experiences in greater detail. Please contact me at martinrahn@peninsula. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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F
vipFoodlover2013
Chicago
42 reviews
Dined on October 10, 2020
Overall2food3service2ambience2

The Peninsula was not ready with our table. The seats were dirty with crumbs. We didn’t get recognized for the fact it was a birthday even though it was written in the reservation. After getting our tea and food we were immediately told that this was last call when the options for tea were 2:30 and 4:30 pm. If you were going to rush us then why is there a 4:30 pm seating? This is expensive and I think we should have been treated better. The Drake tea does a way better job!

The Lobby
Responded on October 19, 2020

Dear Foodlover2013, We appreciate your sharing your valuable feedback with us regarding your experience. I'm sorry for all of the missteps with your experience. I would welcome the opportunity to speak with you further in detail about your experience. Please contact me at martinrahn@peninsula. I look forward to connecting with you soon. Regards, Martin Rahn Executive Assistant Manager, Food & Beverage

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YB
YashB
Chicago
5 reviews
Dined on October 4, 2020
Overall5food5service4ambience5

Amazing food and decor.

The Lobby
Responded on October 6, 2020

Dear YashB, Thank you for choosing The Lobby and for sharing your kind review. We are thrilled to hear you were pleased with the food and décor. We hope to welcome you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
vipOpenTable Diner
Chicago
11 reviews
Dined on October 3, 2020
Overall5food5service5ambience5

Excellent service and food!

The Lobby
Responded on October 5, 2020

Dear OpenTable Diner, Thank you for choosing The Lobby. We are delighted to hear you were pleased with the service and food. We hope for the opportunity to welcome you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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SC
SimonC
Detroit
8 reviews
Dined on September 27, 2020
Overall5food3service5ambience5

Really nice place with very good service.
The food was not my best but was good.

The Lobby
Responded on September 29, 2020

Dear SimonC, Thank you for visiting The Lobby and for sharing your remarks. While we are thrilled to hear you had a positive experience with the service, we are disappoitned to hear you were not completely satisfied with the food. We thank you for your feedback and will be certain to share with the team internally so that we may improve ourselves in the future. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
OpenTable Diner
Chicago
8 reviews
Dined on September 17, 2020
Overall5food5service5ambience5

Even with the current situation...The Lobby is still my favorite place to go to in Chicago! The staff is impeccable and the food is fantastic!!!

The Lobby
Responded on September 21, 2020

Dear OpenTable Diner, Thank you for visiting The Lobby and for posting your kind feedback. We are delighted to hear you were pleased with the food and the staff. We hope to welcome you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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HT
vipHeidiT
Chicago
45 reviews
Dined on September 6, 2020
Overall5food5service5ambience5

My husband and I had a great experience last week for lunch. The entire experience from service to food could not have been more perfect .

The Lobby
Responded on September 9, 2020

Dear HeidiT, Thank you for visiting The Lobby and for posting your kind review. We are thrilled to hear you and your husband enjoyed your lunch experience, and look forward to welcoming you back in the future. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
vipOpenTable Diner
Chicago
11 reviews
Dined on September 5, 2020
Overall5food4service5ambience5

Excellent service

The Lobby
Responded on September 8, 2020

Dear OpenTable Diner, Thank you for visiting The Lobby and for sharing your kind comments. We are thrilled to hear you enjoyed the service and look forward to welcoming you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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DZ
DennisZ
Seattle
4 reviews
Dined on August 29, 2020
Overall5food5service5ambience5

Great place for a relaxed or formal lunch, very quiet, beautiful, plus the famous impeccable Peninsula service.

The Lobby
Responded on September 8, 2020

Dear DennisZ, Thank you for choosing to dine in The Lobby and for posting your positive comments. We are delighted to hear you enjoyed the ambience and service. We look forward to welcoming you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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D
vippaulD
Chicago
8 reviews
Dined on August 24, 2020
Overall5food3service5ambience5

Please bring back the soufflé
I used to come and bring many of my staff several tile a months
I come for the passion fruit soufflé that you had for over 10 years
I brought guests from Australia the UK and all over the US at least 100 times for the soufflé

The Lobby
Responded on September 8, 2020

Dear paulD, Thank you for being a loyal guest of The Lobby and for your kind comments. We are pleased to hear you have enjoyed the soufflé and will be certain to share this feedback with our staff internally for future consideration. We look forward to welcoming you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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FAQs

The Lobby offers takeout which you can order by calling the restaurant at (312) 573-6760.

The Lobby is rated 4.8 stars by 1413 OpenTable diners.

The Lobby does offer gift cards which you can purchase here https://gifts.peninsula.com/chicago/dining/all.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by The Lobby