The Lobby

4.5
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1373 Reviews
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$31 to $50
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Contemporary American

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Afternoon Tea
In accordance with the state of IL requirements, all restaurants and bars will be closed beginning March 17 through March 30.

Experience a memorable dinner featuring incredible dishes in a contemporary yet approachable American style, complemented by live music. Traditional Afternoon Tea is served daily. Children’s menus are available with a variety of offerings.

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What 1373 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.3
food
4.4
service
4.7
ambience
3.8
value
Noise · Quiet
78% of people would recommend it to a friend
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b
Chicago
58 reviews
Dined on March 10, 2020
Overall4food5service4ambience5

My only complaint is that the room is so big, it was sometimes difficult to get the attention of a server. But, the ambiance is unparalleled and as somewhere to be able to have a quiet conversation with really good and varied food offerings

The Lobby
Responded on March 17, 2020

Dear bluechicago, Thank you for choosing The Lobby and for sharing your review. While we are thrilled to hear your kind comments on the ambiance and cuisine, we are disappointed to hear about the lapses in service you experienced and will be certain to share this with our team internally. Your feedback is truly appreciated. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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BR
Los Angeles
3 reviews
Dined on March 8, 2020
Overall5food4service4ambience5

Looking forward to more from the chef's table! Thanks for good service!

The Lobby
Responded 5 days ago

Dear BrianR, Thank you very much for visiting The Lobby and for sharing your kind review. We appreciate your comments on the service and we hope to welcome you back again in the future. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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YI
Chicago
9 reviews
Dined on March 5, 2020
Overall3food3service5ambience3

The recently raised price of afternoon tea is extreme considering the service and food provided. I have been to the Peninsula many times before and even when they raised it to $70+ it was fair for the experience. Now at $85+!!!!! far from it. The ambiance has changed along with the decor which makes you feel like you are at ANY other hotel, not THE Peninsula!! Service was excellent.
I would not return or recommend tea here again. Priced too exorbitantly and not special enough to warrant the cost.

The Lobby
Responded on March 10, 2020

Dear YIANNG, Thank you for choosing The Lobby for Afternoon Tea and for your continued loyalty. We are truly sorry to learn of your disappointing experience with our offering. Your feedback is truly valued and we will be sure to review with the team. I would appreciate the opportunity to hear more about your visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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S
London
3 reviews
Dined on February 29, 2020
Overall4food2service4ambience5

One of the better afternoon teas I've had in the US - but the scones... Massive disappointment. The tea, champagne, sandwiches, cakes were lovely, but I don't know how the chefs thought they had any resemblance towards an actual scone. And with sugar on top, they crumbled to bits...

The Lobby
Responded on March 3, 2020

Dear Sebastian, Thank you for choosing The Lobby for Afternoon Tea and for sharing your review. We are delighted to hear that you enjoyed the tea and sandwiches. We also appreciate your feedback about the scones and we will be sure to share your note with the pastry team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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AH
Chicago
9 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Always a lovely treat!

The Lobby
Responded on March 2, 2020

Dear ArtemisH, Thank you for visiting The Lobby and for sharing your wonderful review! We look forward to seeing you again soon. Best regards, Richard Hummell Assistant Director of Food and Beverage

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i
1 review
Dined on February 16, 2020
Overall2food1service2ambience3

The teas were not really any different than making them in your own home, the “strongest” tea recommended by the server was quite mild. Sandwiches were just ok. Portion sizes were small which is ok, but the server should have checked in on us more frequently for refills. He didn’t come check on us unless we looked out for him and called him.

The Lobby
Responded on February 19, 2020

Dear ilikegoodfood, Thank you for choosing The Lobby and for posting your note. We are disappointed to learn of your unsatisfactory experience. We appreciate your honest feedback as it helps us improve our dining experiences. I will be sure to review your remarks with our team. I would like to speak with you further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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l
Des Moines
20 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Phenomenal service and selection. Always a treat.

The Lobby
Responded on February 17, 2020

Dear lapetiteavocate, Thank you for dining at The Lobby and for sharing your gracious remarks about our service. We look forward to serving you again soon. Warm regards, Richard Hummell Assistant Director of Food and Beverage

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TF
Chicago
21 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

this HAS to be the best brunch in Chicago. I challenge you to find one better!!

The Lobby
Responded on February 18, 2020

Dear TimeForSomeCheese, We are honored that you consider The Lobby's Sunday Brunch the best in Chicago. I have taken the liberty of sharing your kind note with my staff. It is comments like yours that lets our team know that their service is appreciated and they will certainly enjoy reading your note. Thank you for choosing The Lobby. We hope to have you back with us very soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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MM
Chicago
5 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

Our family visits every Valentines weekend. We always e joy the chocolate bar. The desserts are as delicious as they decadently decorated. Always a beautiful & elegant family evening. We’d like to enjoy more frequently but the cost prevents us. I honestly wish the cost was a little less so we could enjoy more frequently. But overall wonderful experience.

The Lobby
Responded on February 19, 2020

Dear MoniqueM, Thank you for choosing The Lobby and for your continued loyalty! We are happy to hear that you and your family had a memorable experience and appreciate your kind remarks on the Chocolate Bar. We hope to have the privilege of serving you again! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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MV
Columbus
4 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

Visited from out of town for their tea time. BEAUTIFUL selection of food and drinks.
I really enjoyed the live music as well. I would highly recommend a visit!

The Lobby
Responded on March 2, 2020

Dear MorganV, Thank you for choosing The Lobby for Afternoon Tea and for taking the time to post your nice note. We appreciate your kind remarks on the ambiance, food and presentation. We will be sure to share your note with the team. We are grateful for your recommendation and we look forward to seeing you on your next trip to Chicago! Kind regards, Richard Hummell Assistant Director of Food and Beverage

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B
Chicago
59 reviews
Dined on February 15, 2020
Overall3food3service3ambience5

I love coming to The Lobby for my meals
Service most of the time is impeccable not today in am. Waiter showed once but had time chatting for minutes with staff before he arrived to offer coffee.
Coffee was horrible too acidic and bitter.
My omelette was just OK.
Dinner staff is much nicer, more attentive and food is well prepared.

The Lobby
Responded on February 17, 2020

Dear Basia, Thank you for choosing The Lobby and for your continued patronage. We are very sorry to read of your disappointing dining experience. I will be sure to address this with The Lobby team. I would appreciate the opportunity to hear more about your recent visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Hawaii
1 review
Dined on February 9, 2020
Overall2food2service1ambience2

I don’t usually write reviews for restaurants but this one deserves it. So, I’m going to make it brief about the food and the service. I’ve attached few photos of the food — looks very dull, dry and unappetizing. So, I went to Sunday brunch and I was very disappointed. The food was mediocre. The presentation was dull. The host seems like doesn’t want to work - no smile, no good morning (basic) not very welcoming. The waiter, comes by and disappears. Never introduced himself. I have to ask for coffee, champagne and sparkling water. Terrible. I’ve stayed in five stars hotels in the world and dined in Michelin stars restaurants. Chicago Peninsula was a total disappointment. I will never come back.

The Lobby
Responded on February 10, 2020

Dear Guest, Thank you for choosing The Lobby and for sharing your review. We are very sorry to read that you had a disappointing experience. Your feedback is important to us as it helps us improve our service and dining experiences. I would like to hear more about your recent visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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FG
Chicago
1 review
Dined on February 8, 2020
Overall2food3service4ambience4

Specifically came for the chocolate bar.... which they do not offer in January or February until after Valentine’s Day, apparently. No mention on the website. Food was well prepared and tasty but very overpriced. Service was professional and super friendly, but not very attentive. Appreciate a relaxing meal, but there is a difference between not being rushed and not being attended to for 20 minutes at a time for anything such as drink refills etc... overall a let down for spending so much.

The Lobby
Responded on February 13, 2020

Dear FoodieGirl, Thank you for choosing The Lobby and for posting your review. We apologize for the miscommunication and for the disappointing dining experience. Your feedback is valued as it helps us improve our services and experiences. I would like to hear more about your recent visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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r
Chicago
11 reviews
Dined on February 8, 2020
Overall3food4service3ambience3

Service is very slow, but food is good. We were there for almost 2 hours (4 of us) and the Lobby wasn’t busy, 40-50% of tables were empty. It might’ve been slow because there was an event happening.

The Lobby
Responded on February 11, 2020

Dear rtada, We are very sorry that the food did not meet your expectations and for the slow service you experienced. This is not acceptable, and I will personally address these issues with The Lobby team. I would like to hear more about your visit. I will send you a private message with my contact information. Thank you for choosing The Lobby. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

It’s absolutely wonderful!

The Lobby
Responded on February 12, 2020

Dear Friend of The Peninsula, Thank you for choosing The Lobby and for sharing your wonderful review! We look forward to seeing you again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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A
Chicago
6 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Wonderful Saturday lunch with hubs during restaurant week. We ordered the butternut squash soup and kale salad, the short ribs and chicken sandwich and the deserts. Also the penninsular chai tea for the table. Loved every bite. Service was exceptional. Light piano playing in the background. Romantic even for a lunch.

The Lobby
Responded on February 10, 2020

Dear Anchik, Thank you for choosing The Lobby for Restaurant Week and for posting your review. We are very happy to hear that you enjoyed the lunch menu. We also appreciate your remarks on the service and food. We look forward to seeing you again soon! Warm regards, Richard Hummell Assistant Director of Food and Beverage

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C
Chicago
11 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Loved our first time visit! Loved everything especially down to desserts! Excellent service too!👍

The Lobby
Responded on February 10, 2020

Dear Chamaie, Thank you for visiting The Lobby and for sharing your wonderful note. We are very happy to hear that you enjoyed your first visit and we appreciate your kind remarks on the service and desserts. We look forward to seeing you again soon. Best regards, Richard Hummell Assistant Director of Food and Beverage

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M
Chicago
1 review
Dined on February 7, 2020
Overall5food4service5ambience5

We had a great time! This is one of the only places with a vegan high tea in town, and the selection was delicious. My friend loved it and was happy to celebrate her birthday there. The live music was feast too!

The Lobby
Responded on February 10, 2020

Dear Mara, Thank you for choosing The Lobby for Afternoon Tea and for sharing your complimentary review. We appreciate your kind remarks on the presentation and flavors. We are also pleased to read that your friend enjoyed her birthday celebration. We look forward to serving you again soon! Best regards, Richard Hummell Assistant Director of Food and Beverage

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l
Chicago
7 reviews
Dined on February 6, 2020
Overall5food5service5ambience5

Wonderful high tea with great food and great ambiance!

The Lobby
Responded on February 10, 2020

Dear lorag, Thank you for choosing The Lobby for Afternoon Tea and for sharing your gracious review. We hope to have you back with us very soon. Warm regards, Richard Hummell Assistant Director of Food and Beverage

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EG
Chicago
1 review
Dined on February 4, 2020
Overall4food4service5ambience4

Excellent wait staff. Friendly and professional.

The Lobby
Responded on February 7, 2020

Dear ElenaG, Thank you for dining at The Lobby and for sharing your wonderful comments about our service. We look forward to welcoming you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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H
Chicago
11 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Staff is always wonderful at the Lobby and the food never disappoints

The Lobby
Responded on February 6, 2020

Dear Herestobetterdays, Thank you for dining at The Lobby and for your continued patronage. We are always happy to hear from our loyal guests and we appreciate your remarks on the service. We look forward to welcoming you back again soon. Kind regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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W
Chicago
7 reviews