Texas de Brazil - Richmond
So good! Salad bar has tasty and different items on it. Meat is unbelievable and they can cook it to your preference
Not good. Waited for server for ten minutes after being seated. Another server came by and saw we hadn’t been taken care if so he stepped in. Finally, server came. It was our Anniversary and it was on the reservation and the ticket and the server made no mention until I showed her an email for a free dessert. Many of the meats never made it to our table. When we did ask for things of the server it took twenty minutes to receive them. Asked for our desserts to go and they were brought on a plate. No manager ever came to ask about our experience and we watched two of them going from table to table. When we asked to speak to one at the door he informed us that “everyone else” he had spoken to had been given” plenty of food and had a great time”. We are not happy with our experience and may not go back.
This is experience dining; not a weekly or monthly, but a very special occasion dining experience. The price is expensive but worth the experience and the food is awesome. The service is beyond compare.
Our service was very poor for this visit. Our waitress was amazing and we tipped her as though. But the frequency of the meat coming around was severely lacking. We waited with empty plates for up to 20 minutes in between services. One time we had fillet and it was raw and cold in the middle. The ribs were overdone, and the quality of the smoked salmon was very poor. It was stringy and tasted raw. This has not been our experience in the past but we were very disappointed this time. We probably won’t be back for some time, if ever.
We went for my husbands birthday. It was a group of 7 and we were seated on the upper level right past the bathrooms on the right. The table is in section alone, right past the bathrooms and prior to the kitchen. This table was only passed by servers going to the kitchen. During our two hours there for dinner, over half of the meat listed was never brought by our table and we waited 15 minutes between one for another. At one point a manager came by as our plates were empty, cards on green and asked would we like more. We all said yes and informed we had been waiting for some time. Our server then came by and noticed the empty plates as well. After 15 minutes they brought one skewer of meat, it was lamb and the only meat our table did not eat. With waiting that long we all filled up on the salad bar but paid full price for food we did not get.
Great experience with my two brothers and Father!!!!
Everything was lovely. We were there to celebrate my mother's 70 Birthday. What a great time she had
I have been to this location many times. This visit was on a Saturday afternoon. We found the service by the guys bringing the meats around to be very slow. We had to request several times that they serve our table, and it was an unusually long time before they showed up initially. There also seemed to be limited selections of meat -- almost like they had not anticipated the number of people eating there. Several times they also came to the table with meat that was well done - whereas we had requested it medium rare. I would still return, but found this experience disappointing.
This was my first time 1/10 my birthday and I really really enjoyed myself.
It was wonderful the food was amazing
The food was excellent, as always, but whereas the waiters are typically very good about accomodating special requests for specific meats, there were a few occasions where we made such requests and the waiters never returned as they said they would.
I love Texas de Brazil! The food is awesome! The service is wonderful! I love the store Manager Gary I do believe is his name every time I m there he comes to the table and asks “ how’s everything? Do you need me to get you anything?”
We have been patrons of Texas de Brazil for several years and have always enjoyed going. In the past we have always recommended Texas de Brazil to friends. Our past two visits have not been the what we have been accustomed to. The red meats have been quite tough/chewy and quite honestly, not seasoned well at all, not much flavor. As far as service, we would have servers come to our table and hit one end of the table and then move to the tables around us instead of going to the other end of our table. We had a total of 10 guests so we had to work to flag them down to be served. We also requested certain meats and it took quite a while for the to finally come around.
Again, we have regularly gone to Texas de Brazil. Time before last we did not receive good service (slow, not tended to), but we decided to give it a try again. Unfortunately this experience was worse than our previous visit.
On a positive note, the salad bar area was great!
Getting meats was super slow. A 10-15 min waits between meats.
I went a lot of time in that restaurant but the experience of 1/3/2020 was terrible. we ate little and badly, the meat did not arrive at our table and when it arrived it was overcooked and often cold.
it was nice! the food was amazing!
An amazing restaurant for that special occasion! Our waitress was terrific, getting us the cuts of meats we wanted. Loved it!
Server dropped off plates near my table and some pieces of glass splashed to my son. They didn't say sorry and clean up well. Also meat server kept skipping my table and I complained about it to our server.
It was the worst service ever. It didn't worth $45.
We arrived 10 minutes early for our 7pm reservation and were not seated u til roughly 740. There were tons of other people waiting as well. The female working the check in for people with reservations and walk-ins seemed overwhelmed and like she was unable to keep up to the point she was unable to find a reservation for a couple that came in just after us. Once we were finally seated, our waitress was sweet and we felt she did the best she could given the cards dealt that night. She mentioned to us they were short staffed and she had tables all over. We RARELY saw meat carvers at our table. Even after the waitress insisted she’d asked them to make their rounds to our table, we still rarely saw them to the point we got bored sitting there and decided to leave. For such an expensive restaurant, I expected top notch service so I’m definitely disappointed.
The meats were very slow coming out. We sat at one point about 20+ minutes with nothing. The server kept checking to see what was wrong
First time here for our anniversary and we already had high expectations, but our expectations were blown out of the water :)
It was busy and we had hardly any meat servers come by our table. Had to ask for just about every meat we ate. That has been our experience consistently on busy nights. Would be better off going on a non-busy night.
I am glad that I gave this restaurant a chance. I was looking for something that wasn't a traditional place to eat, and I'm so glad that I've found it!! Within two months, I have gone four times and will be booking again real soon.
Everything was good. Meat temps were good and salad bar was well kept. All was as expected.
We love TdB. Great place, great staff, amazing food. Would highly recommend
As always, our experience was outstanding. Our server was attentive, very knowledgeable and provided superb service. We are frequent diners at Texas de Brazil and cannot recommend this location highly enough.
Absolutely terrible. Already wrote an email and haven’t heard back.
The food was very good and it was also very hot
So this is a place we come when celebrating something usually for my husband or brother in law.. generally we really enjoy it but this night wasn’t worth it! Our waiter was non existent, and we waited almost forty minutes for any of the guys serving meat to show up! The whole point of this place is to get to try different cuts of meat and to be able to enjoy the meal. I wish we had gone anywhere else! Thing is that we didn’t even care that even though we had a reservation we still had to wait to sit, even though there were a lot of empty tables. You have definitely lost your appeal as a once fun and higher quality restaurant.. I hope you get it together so we can come back..
We went here for NYE 2020. The service and the food are always fantastic here. The guys who carve the meat are really attentive in the type of temperature your meat should be. They always ask what are we waiting for and how we like our meat prepared. Great job as always!
I attended your Richmond location on the evening of 12/31/2019 and it was very evident that the quality of the service and food had been neglected. Besides the time challenge server and the lack of meat rotation, several guest and I were served raw chicken which may have touch the grill for less than two minutes. I informed the manager that our experience was below the standard previous received and he acknowledged and moved on. He failed to inquire about my concerns and observations so I’m not sure how he could make correction nor if he cared. I notice the change during my October visit and chalked it up to a one-time experience however yesterday’s visit proved there are quality control and customer service issues at this location.
Had an overall great experience. Didn’t read the fine print on the Port Wine Flight so paid about triple what I wanted. But nonetheless great dinner...
New Year’s Eve. Noisy. Servers very slow to bring food around. Waited a long time between servings.
Really enjoyed our Christmas dinner out with our sons at Texas de Brazil. Our server asked what meats we preferred to assure they didn’t miss us when making their rounds. Overall great experience - just not for everyday!
It was a great anniversary dinner! Our server was very attentive.
Everything just fine.
Excellent place, Service was great, treatment was outstanding, Food was delicious. definitely recommend it. We Loved it!!
Texas De Brazil is an amazing dining experience with exceptionally quality foods.
Great service, hot food and very good. Seated quickly, waitress was at our table within 8 minutes and came around at just the right intervals.
Our waiter, seemed uncomfortable serving us, this maybe do that we are an interracial couple.
Our experience on this visit was outstanding. Our server, Jennifer provided exceptional service, anticipating our needs before WE were even aware we had them. Additionally, the meats were amazing and the salad bar was fresh and delicious, as always. The thing that stood out on this visit was the fantastic work of the gauchos. They remembered the favorite cuts of meat of each guest in my party. We all LOVED IT and can’t wait to return! Thank you for hosting my out of state guests so beautifully!!!