We wanted to try a place we hadn't been before so I made a reservation a week ahead of time as previous reviews said weekends can be busy. It didn't really matter. We were told by the young man greeting us that unles we sat in the bar, we would have to wait 30-45 minutes for a table. (reservation was a waste of time) We chose to sit in the bar. Our appetiser arrived after our dinner order but to be fair, it was quite tasty and the manager took the cost off our tab. Our server, Julia was helpful, friendly and effecient. The sushi rolls we ordered were appetising and quite good.
Sushi Zushi provided excellent table-side service and satisfying food. But when consitering the whole experience and with all the excellent Sushi restaurants in the area, I would have to think hard about returning to this one.
Good food, rushed service. Waitress wanted us to order quickly, eat quickly and pay quickly, and I have no idea why. The restaurant was too bright for a date night meal, but clean and otherwise pleasant. Seems like a good place for lunch. Separate gluten free menu was a real positive. I'll continue to order Sushi Zushi for delivery, but won't return to the restaurant.
Even though we made our reservation for 7:45 we had to wait to not only be seated, but at least 20 minutes longer than usual to be served due to their kitchen putting to-go orders as a priority over those who came to their establishment. That, in particular, puts a bad taste in your mouth due to the fact that you’re being told to your face that your presence is not valued.
Not only that, there was a couple who expressed upset for having to wait an exceedingly long amount of time to be served due to the restaurant putting more value in their to-go orders. When they expressed their upset the manager argued with them and then was rather rude to them in front of the rest of the restaurant. After this couple left another patron expressed LOUDLY that she agreed with the restaurant and this manager VERY loudly agreed with the guest and proceeded to legitimately bash this couple for everyone else in the establishment to hear.
The food was mediocre at best, our waiter was confused by everything we said and did a horrible job communicating with us and instead of acknowledging our questions he would just say an answer that only made minimal sense. The wait for food was farcical and the manager was rude, unprofessional, and ridiculous. I’ve worked in the food industry for years and not once, not EVER have I seen, experienced, or thought the way this was handled was acceptable. We will not be going back. I recommend to go elsewhere so that you are able to eat at a decent time and have pleasant service.
Ample portion sizes on the sashimi!!!
Food and service was fine. Restaurant was quiet which was appreciated.
Delicious fresh sushi (the fish was surprisingly fresh tasting). Our sever was very kind
Cons: Food and drinks took forever! Our dinner was delivered before the appetizers...and our bar drinks showed up half way through the meal.
Pros: The server was kind and attentive and the manager comped our apps due to the delay. Extensive menu.
Unfortunately nothing special about the visit, so we won't be back.
Julia was our server and she was amazing!
Started badly due to no server being apparently assigned to our "section". But once we got one, she was great! Food always reliably good. Nice place but not the best of all in the chain.
Too noisy. Music too loud
Kevin is outstanding and knows his customers. We tried a new hot and spicy roll with an outstanding sake.
Our waitress helps up with selection and followed up through our dining experience. It was a great.
The food was excellent. We all ordered different things, some sushi, some from the grill. It was all very good. The service was just okay. This will be one of my go-tos for sushi in the future.
Very extensive menu with tons of options. Our server Evan was really knowledgeable and friendly. We tried a few different rolls and appetizers, all were great. I would recommend this place to anyone.
A great sushi place with good cocktails, smooth service and delicious food.
Waitress was clueless and did not have a pleasant personality to make up for it. Large sake menu but they did not have any of the three we ordered. They recommended one which was good but they didn't even have the amount we had ordered of the one they recommended. The guy handling the sake was very good and knowledgeable and comped the sake which was nice, but not what we were looking for. Food was pretty good.
Great experience, great food, great service! Imagen, our waitress, was phenomenal! She explained everything really well and creatively! Word of warning...spicy ratings shouldn't be taken lightly! We had some in our group who love and tolerate really spicy foods and almost couldn't eat the rolls identified as 3/3 peppers and the 1/3 peppers were extremely mild. We would definitely go back!
Love our Sushi Zushi! Manager is great and accommodating. Kevin, our favorite waiter, could hold clinics! Incredible service and fantastic sushi!
Have tried many items. They are all good.
Food is always good. Server seemed a little new and didn't quite seem sure of herself. But overall we like dining here and will definitely return.
Cucumber martini was amazing. The service was a little slow but it was also Valentines Day weekend so we weren't in a hurry. Oakland roll was phenomenal and the price was very reasonable. 4 drinks and four rolls and our dinner was only $70. I will definitely have another date night here!
We dine there frequently and enjoy it all the time.
As always a great lunch service was impeccable thank you!!
Sushi Zushi has always served a great, fresh, tasty meal. It's easy to find a number of sushi restaurants in the area, but Zushi has always, consistently served generously, creatively and the fish is always super fresh. I brought my New Yorker friends here for dinner and they have high sushi standards....they loved it and raved about it.
We go to Sushi Zushi on every visit to Southlake. Love the atmosphere. Always accommodating and the sushi is the best! Fresh, lots of variety and delicious! Can't go wrong by stopping in.
Great service, great taste and superb presentation!
First visit to Sushi Zushi. Excellent service - knowledgable and friendly. Was there with family of sushi lovers - and they loved it! Fresh sushi, beautiful presentation and tasted wonderful. We will be back!