Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United States
  3. Chicago / Illinois
  4. Northwest Suburbs
  5. Rosemont

Sugar Factory - Rosemont

4.0
4
5368 Reviews
$30 and under
American
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

Make a reservation

2 people

7:00 PM


Booked 41 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Phone number

    (847) 233-9010

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (847) 233-9010

  • Neighborhood

    Rosemont

  • Cross street

    Bryn Mawr

  • Parking details

    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

  • Public transit

    Public Transportation to MB Financial Park <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. <br /> <br />CTA

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 5,368 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 3.8Food
  • 4.1Service
  • 4.1Ambience
  • 3.2Value

NoiseEnergetic

Loved For

  • Northwest Suburbs

    Kid-friendly

  • Northwest Suburbs

    Lively

Sort by

  1. BlaineW

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food3service2ambience5
    We were a table of 6 (4 adults and 2 children) and we were there for my daughters 9th birthday, We ordered the huge dessert that serves 12 people and then after saw another table order the same thing but a smaller scale. I asked the waiter what they ordered and he said it was the same thing that we got but the 1/2 order. I was then furious that was not offered to us. The full order serves /12 people which we only had 6 people so the 1/2 order would have been perfect. The 1/2 order is not on the menu so he purposely kept it a secret from us to make more money. I feel it was extremely rude and wasteful.

    Is this helpful?

  2. Shosh

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food3service2ambience2
    We made a reservation for 4 pm there was a huge group that took up most of the entrance . When I finally got around all of them the person at the front check in wasn't there had to wait for them to come back. Didn't get seat until after 4:15pm. We still were waiting another 15 minutes for service "a waiter or waitress". I specifically noted in my reservation that it was my daughter's birthday she was turning 9. No one ever acknowledged that until after I brought it up a d he still got it wrong when he place the happy birthday Sunday infront of my 25 year old niece instead of my 9 year old daughter. The food was okay, my daughter had the huge blue fishbowl drink that they serve over dry ice to make the smoke affect, she liked it. My husband and mother in law seemed very underwhelmed. As a matter of face after waiting so long to be seated and then still waiting to be served my husband said he wanted to leave and find a better restaurant to eat at but because it was our daughter's birthday and she wanted to stay we did. I feel pretty confident in saying this will be the last time we go to the sugar factory in IL.

    Is this helpful?

  3. LauraG

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Great food and service. I had worried with the automatic gratuity that service would be lacking, but our sever was great.

    Is this helpful?

  4. kelrob

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined 4 days ago

    overall3food1service4ambience5
    Ordered steak which was way over cooked and cost $45! Tacos were small and tasteless without the sauce. Milkshakes were cute but mango didn’t taste like mango. The strawberry milkshake was much better. We wanted to try other desserts and cocktails but way too expensive! Cute for kids, but we won’t be going back unless it’s just for a dessert.

    Is this helpful?

  5. OpenTable Diner

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service4ambience4
    It’s a great experience! Hospitable and great ambience all around!

    Is this helpful?

  6. Lala

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service4ambience5
    Great fun fun for adults and kids. Large menu. Great desserts and cocktails

    Is this helpful?

  7. OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 31, 2023

    overall3food2service4ambience3
    Overrated and very expensive. Definitely a one and done visit

    Is this helpful?

  8. James

    1 review

    2.0

    1 review

    Dined on May 28, 2023

    overall2food1service2ambience3
    Pancakes were dry and hard at edge, not fluffy. Tasted old and microwaved. Burger egg and sausage were super greasy. Waiter took a long time to take order. Food came suspiciously quick, microwaved?

    Is this helpful?

  9. OpenTable Diner

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on May 21, 2023

    overall3food3service3ambience3
    Not great, not terrible. Average at best. Not the greatest value but you know that going in ahead of time. Up front they also tell you about the mandatory 20% tip. It's ok since it's known up front, but the service doesn't really warrant a 20% tip. Good for the kids, thet had fun at least.

    Is this helpful?

  10. MzChiTown312773

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on May 20, 2023

    overall5food5service5ambience5
    We had a great time! The food quality was surprisingly excellent! The steak tacos were better than I’ve had at most authentic restaurants! Being able to validate my own parking was the icing on the cake! THANK YOU STAFF!

    Is this helpful?

  11. CaitlynA

    1 review

    5.0

    1 review

    Dined on May 19, 2023

    overall5food5service5ambience5
    It was my daughters 18th birthday so she was very excited when they brought her a little ice cream at the end and we all sang to her. Our waitress was great and made sure we had everything we needed.

    Is this helpful?

  12. MarkN

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on May 19, 2023

    overall5food5service5ambience5
    As expected everytime we visit. Everyone enjoys

    Is this helpful?

  13. TanyaB

    Chicago

    27 reviews

    vip
    3.0

    27 reviews

    Dined on May 14, 2023

    overall3food3service3ambience3
    Service was ok. Food was just ok, but for the cost it needs to be great!

    Is this helpful?

  14. OpenTable Diner

    Grand Rapids

    8 reviews

    vip
    3.0

    8 reviews

    Dined on May 14, 2023

    overall3food3service5ambience3
    We are not from Rosemont. We had a dance competition and then went here for Mother’s Day. Parking was a hassle and added another $15. The service was fine. The food is mediocre. We thought our kids would really enjoy it, but they weren’t thrilled with the food…even with all the sugar.

    Is this helpful?

  15. OpenTable Diner

    Las Vegas

    4 reviews

    1.0

    4 reviews

    Dined on May 14, 2023

    overall1food1service1ambience5
    We went here to celebrate Mother’s Day. The server seemed annoyed to be at work today and barely checked on us. Our rainbow pancakes were literally frozen. I told the server and she said nothing. However, she did send the manager over. He checked that they were actually frozen and did take it off our bill. All but one of the adults food came first and the other adult and kids food came 10 minutes after. We all sat there with food that we couldn’t eat because we were waiting for our whole tables order to be complete. I had the salmon which was very dry. The only good thing here is the drinks. If I ever go back, it will only be for drinks. Very disappointing service and experience for a special holiday. Found out why the server didn’t care when I realized 20% gratuity was automatically included. They had nothing to give good service for. They knew they were getting full gratuity no matter how much they didn’t care to be there.

    Is this helpful?

  16. JaeH

    1 review

    4.0

    1 review

    Dined on May 12, 2023

    overall4food5service5ambience4
    Our server was ABSOLUTELY wonderful. She brought fun and efficiency to the experience. However, she seemed to be the only server for the whole room. I know staffing is tough these days. She handled it well, but it was obvious that she needed more support.

    Is this helpful?

  17. OpenTable Diner

    Chicago

    1 review

    2.0

    1 review

    Dined on May 11, 2023

    overall2food3service4ambience2
    Service was good and fast. Prices for simple food are absurd. $21 for three tacos? I could get a whole tray of tacos for that price that are actually authentic. Paid $20 for a BLT and fried, and it was good, although I wish the bacon was crunchy. Overall, decent experience.

    Is this helpful?

  18. OpenTable Diner

    Louisville

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 9, 2023

    overall5food5service5ambience5
    Great atmosphere. Food was excellent. Highly recommend.

    Is this helpful?

  19. MaryAnn

    Chicago

    5 reviews

    vip
    2.0

    5 reviews

    Dined on May 7, 2023

    overall2food1service2ambience2
    Possibly the worst quesadilla I’ve ever had. Very little cheese, no ingredients at all for the last 1” of the tortilla ( the outside edge), no toppings like salsa or sour cream or guacamole unless you paid extra. Took about 20 minutes before we got someone’s attention to find out if we had a server. She was pleasant but not very familiar with their ordering tablet but she got it all correct. Super noisy for kid’s birthday parties. Felt like mayhem. And the prices were very high for what we got. We won’t be going back. We mentioned we had a birthday but there was no follow up to that comment.

    Is this helpful?

  20. OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on May 6, 2023

    overall5food3service4ambience5
    Went for a birthday. Food was a little bit expensive but fun experience overall.

    Is this helpful?

  21. EricaS

    Las Vegas

    2 reviews

    2.0

    2 reviews

    Dined on May 6, 2023

    overall2food2service2ambience1
    It was just okay. There is no hospitality whatsoever here. The ladies when you enter don’t say hi or acknowledge you. There were no thanks you’s. The waiter was just okay as well. Took 20 minutes before our order was taken. We went at 330 so it wasn’t even that busy. For the price I expected a friendly atmosphere and great hospitality.

    Is this helpful?

  22. OpenTable Diner

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5
    We had fun. Food was amazing and drinks too and excellent service

    Is this helpful?

  23. ShaunaV

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 4, 2023

    overall5food5service5ambience5
    I’ve been to the sugar factory before, but this was the first time I have had their food. I got the breakfast burger and it was so good!! The service was fast and friendly. I don’t think I’ve ever gotten an entree served so quickly before.

    Is this helpful?

  24. OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on April 29, 2023

    overall5food5service5ambience5
    Everything was nice I’m glad my daughter enjoyed her birthday

    Is this helpful?

  25. LisaF

    Chicago

    1 review

    4.0

    1 review

    Dined on April 29, 2023

    overall4food5service3ambience5
    We had a sweet brunch experience! My niece was celebrating her 13th birthday and the food and drink was delicious. The service was fair but our server was very nice.

    Is this helpful?

  26. chabelita

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on April 24, 2023

    overall1food1service2ambience3
    Food was disappointing and incredibly overpriced. Music was too loud. Bartender was nice.

    Is this helpful?

  27. KelliY

    Chicago

    6 reviews

    3.0

    6 reviews

    Dined on April 23, 2023

    overall3food3service3ambience2
    The host was so rude. Our server was very sweet but over worked.

    Is this helpful?

  28. JoshuaP

    1 review

    4.0

    1 review

    Dined on April 23, 2023

    overall4food3service4ambience4
    Our server was great and quick, knowledgeable about drinks and friendly

    Is this helpful?

  29. luv2eat

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on April 22, 2023

    overall3food4service2ambience3
    There is an automatic 20% service charge, which may be the reason why the wait staff doesn’t care much. Our waitress spoke really fast and didn’t wait to really have any conversation. The desserts are super decadent and amazing great birthday celebration spot.

    Is this helpful?

  30. EatYourVeggies

    1 review

    3.0

    1 review

    Dined on April 22, 2023

    overall3food2service4ambience3
    We had a reservation, thought we would get a booth but were seated at a table. I asked about a booth as it was 11:40 a.m. on Saturday and not busy but they said those were reserved for large groups (even though some of the booths looked like they could only seat 4 to 6 people). Unfortunately the brunch food was not good. The omelet had no taste, potatoes were under salted, and toast had no butter or jam on them and we weren't offered any. We asked for salt and pepper--one of the shakers was dirty and nothing poured out. We had indicated that it was for a birthday on the reservation, but no one made any mention of it. Our son loved his grilled cheese and the milkshake though. I would say eat elsewhere and come here for dessert.

    Is this helpful?

  31. JennA

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on April 22, 2023

    overall5food5service5ambience5
    Our server was wonderful !! Our table was under a speaker and they turn the music up way too loud when there is a birthday but they do turn it back down . Food was great and dessert was even better .

    Is this helpful?

  32. Honie

    Indiana

    1 review

    4.0

    1 review

    Dined on April 16, 2023

    overall4food4service5ambience5
    Atmosphere was great but drinks weren’t worth the money

    Is this helpful?

  33. MichelleT

    1 review

    5.0

    1 review

    Dined on April 15, 2023

    overall5food5service5ambience5
    Absolutely loved this place. We will be back loved the atmosphere. The food was great and drinks was even better. Love how the show out for birthdays.

    Is this helpful?

  34. Zaida

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on April 11, 2023

    overall4food4service4ambience4
    great place for a shake and some food if you are really hungry !! great day

    Is this helpful?

  35. reginan

    Chicago

    1 review

    3.0

    1 review

    Dined on April 9, 2023

    overall3food2service4ambience4
    Drinks and shakes were good. Other food was bland and overpriced. Bathroom was not neat

    Is this helpful?

  36. JontiaW

    Chicago

    1 review

    5.0

    1 review

    Dined on April 9, 2023

    overall5food5service5ambience5
    Payton is very knowledgeable and his customer service is amazing 🤩

    Is this helpful?

  37. JJJ3

    Milwaukee

    1 review

    3.0

    1 review

    Dined on April 9, 2023

    overall3food4service3ambience3
    Service felt very rushed. No time to really enjoy the experience.

    Is this helpful?

  38. OpenTable Diner

    Chicago

    4 reviews

    vip
    3.0

    4 reviews

    Dined on April 7, 2023

    overall3food4service3ambience5
    Everything on the menu is sized and priced to share (a grilled ham and cheese sandwich with fries was $21) so it’s a bit limiting if others in your party don’t share your same taste, otherwise a LOT of food will go to waste if you order individual meals or desserts. I wish they had smaller more affordable options, including the drinks which were $35 or more for the fun cocktails (which does not include the souvenir goblet that is $10 extra). There was a fixed 20% service charge so our waitress really had no incentive to provide excellent service. On the plus side, we had reservations and our table was immediately available when we arrived, and it’s a fun environment with creative combinations of food and drink so it’s a good place for infrequent special celebrations or special events.

    Is this helpful?

  39. brynnb

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on April 4, 2023

    overall4food4service4ambience4
    Good food. Great atmosphere. Kids loved it. Would recommend to others.

    Is this helpful?

  40. OpenTable Diner

    Chicago

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 3, 2023

    overall5food5service5ambience5
    It was a good, fun experience! Peyton, our waiter, was amazing and told us great recommendations! My friend and I had delicious food! It was a good time and will be back again!

    Is this helpful?

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Sugar Factory - Rosemont is rated 4 stars by 5368 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 41 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross street

    Bryn Mawr

  • Neighborhood

    Rosemont

  • Hours of operation

    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

  • Public transit

    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (847) 233-9010

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (847) 233-9010

  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
  • Cookie Preferences
Copyright © 2023 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
Rentalcars Logo
OpenTable Logo