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Sugar Factory - Rosemont

4.0
4
5112 Reviews
$30 and under
American

Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

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2 people

May 2022
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7:00 PM


Booked 66 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert, Bar / Lounge / Bottle Service

  • Hours of operation

    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

  • Phone number

    (847) 233-9010

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Private party facilities

    We welcome you to explore our Private Dining options, perfect for any occasion.

  • Private party contact

    Beshoy Rizk: (844) 758-1261

  • Neighborhood

    Rosemont

  • Cross street

    Bryn Mawr

  • Parking details

    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

  • Public transit

    Public Transportation to MB Financial Park <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. <br /> <br />CTA

  • Additional

    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

Menu

Sugar Factory Appetizers

  • Basket of Fries$10.00

    Delicious and fried to perfection

    • Buttermilk Onion Rings$12.00

      Chipotle mayo dipping sauce

      • Cheese Flatbread$14.00

        Marinara, Shredded mozzarella and parmesan cheese

        • Pepperoni Flatbread$16.00

          Shredded mozzarella and parmesan

          • Chicken Fingers$15.00

            Crispy chicken served with classic ranch sauce

            • Buffalo Chicken Wings$18.00

              Tossed in buffalo sauce, topped with green onions, celery sticks served with ranch dressing

              • Spinach Artichoke Dip$17.00

                Melted Provolone cheese, parmesan cheese bread crumb topping with tortilla chips

                • Sampler Platter*$29.00

                  Crispy chicken fingers, buffalo wings, and three classic mini burgers served with dipping sauces

                  • Sugar Factory Rainbow Sliders*$27.00

                    Our classic sliders served on colorful buns with American cheese, pickles, crispy onions, and our signature sauce. Accompanied by a complimentary duck to take home

                    Soups & Salads

                    • Tomato Bisque$9.00

                      Creamy tomato soup, served with garlic Parmesan toast

                      • Ginger Sesame Chicken Salad$22.00

                        Shredded cabbage, julienned carrots, water chestnuts, green onions, basil, toasted sesame seeds, roasted peanuts, cilantro, and crispy wontons with ginger sesame dressing

                        • Caesar Salad$16.00

                          Romaine hearts, shaved Parmesan cheese, brioche croutons, parmesan crostini with creamy Caesar dressing

                          • Pan Roasted Salmon Salad*$30.00

                            Slowly cooked Ora King salmon filet cooked medium, chopped romaine hearts, avocado, mango, cucumbers, roasted bell peppers, red onions, cilantro, basil, toasted pine nuts, lemon vinaigrette

                            Sandwiches

                            Served with Signature Fries

                            • Grilled Cheese Sandwich$18.00

                              Served with tomato bisque. Artisan white bread, aged cheddar cheese griddled golden brown, served with creamy marinara

                              • Buffalo Chicken Sandwich$18.00

                                Crispy breaded chicken breast tossed in buffalo sauce, shredded romaine lettuce, vine-ripened tomatoes, and herb mayo on a brioche bun

                                • Grilled Chicken Breast Sandwich$19.00

                                  All natural slow roasted chicken breast, melted Swiss cheese, sliced avocado, romaine lettuce, sliced tomato, and herb, mayo, served on a toasted French baguette

                                  • The Sugar Factory Club$19.00

                                    Roasted turkey breast, crispy applewood bacon, provolone, cheddar, romaine lettuce, pickles, avocado, vine-ripened tomatoes and herb mayo on toasted artisan white bread

                                    Monster Burgers

                                    Handmade with 8oz Angus Beef and Served with Signature Fries

                                    • The Signature Sugar Factory Burger*$20.00

                                      8 oz Certified Black Angus beef, shredded lettuce, tomato, pickles, crispy onions, Sugar Factory sauce with cheddar cheese on a toasted brioche bun

                                      • The Big Cheesy*$21.00

                                        8 oz Certified Black Angus beef, topped with creamy mac & cheese, tomato, shredded lettuce, pickles, American cheese, applewood bacon, served with BBQ sauce on a toasted brioche bun

                                        • Waffle Breakfast Burger*$21.00

                                          8 oz Certified Black Angus beef, classic vanilla bean waffle, fried egg, melted cheddar cheese, hash brown, country sausage, applewood bacon and gravy served with warm maple syrup

                                          • Blue Cheese Bacon Burger*$20.00

                                            8 oz Certified Black Angus beef, crispy applewood bacon, lettuce, tomato, pickles, blue cheese crumbles, sautéed mushrooms, caramelized onions, Sugar Factory sauce, and crispy onions on a toasted brioche bun

                                            • California Veggie Burger$19.00

                                              All natural vegan patty, melted provolone cheese, sliced avocado, lettuce, tomato, crispy onions, and herb mayo served on a toasted brioche bun

                                              • Turkey Melt Burger*$19.00

                                                All natural turkey burger, lettuce, tomato pickle, topped with roasted turkey, Swiss and cheddar cheese, mushrooms, sautéed onions, crispy onions, and sugar factory sauce served on a roasted bun

                                                Sugar Factory Grill & Entrees

                                                • Chicken and Waffles$30.00

                                                  Buttermilk fried half chicken served over our classic vanilla bean waffle with whipped butter and warm maple syrup

                                                  • Pan Roasted Salmon*$38.00

                                                    Slow roasted salmon filet, mashed potatoes grilled asparagus and diced tomato herb sauce

                                                    • NY Steak Frites*$44.00

                                                      12oz New York Strip, with garlic butter and serve with pan-roasted asparagus and parmesan fries

                                                      • 10 oz Black Angus Filet*$48.00

                                                        10 oz grilled filet mignon served with mashed potatoes, green beans almondine, and garlic herb butter

                                                        • Black Angus Filet & Lobster Surf and Turf*

                                                          10 oz filet and fresh baked lobster tail, warm melted butter, mashed potatoes, and green beans almondine

                                                          • Market Price

                                                        Sugar Factory Sides

                                                        • Signature Fries$10.00

                                                          • Grilled Asparagus$10.00

                                                            • Mashed Potatoes$10.00

                                                              • Green Bean Almondine$10.00

                                                                • Macaroni & Cheese$10.00

                                                                  Pastas

                                                                  Served with Toasted Garlic Bread

                                                                  • Fettuccine Marinara$21.00

                                                                    Shaved Parmesan, garlic bread, basil (add lobster MP)

                                                                    • Fettuccine Alfredo$21.00

                                                                      Garlic, butter, cream, Parmesan and romano cheese (add lobster tail MP)

                                                                      • Chicken Alfredo$26.00

                                                                        Garlic, butter, cream, Parmesan and romano cheese (add lobster MP)

                                                                        • Shrimp Alfredo$28.00

                                                                          Garlic, butter, cream, Parmesan and romano cheese (add lobster MP)

                                                                          Old Fashioned Milkshakes

                                                                          • Vanilla$14.00

                                                                            Vanilla ice cream blended with vanilla sauce, served in a caramel swirled mug, topped with whipped cream and white chocolate curls

                                                                            • Chocolate$14.00

                                                                              Chocolate ice cream blended with melted chocolate sauce, topped with whipped cream and dark chocolate shavings

                                                                              • Strawberry$14.00

                                                                                Strawberry ice cream blended with strawberry sauce, topped with whipped cream and white chocolate strawberry shavings

                                                                                • Chocolate Cooke Jar$16.00

                                                                                  Vanilla ice cream blended with Oreo® cookie crumbles, chocolate chips caramel sauce and chocolate sauce, topped with Oreo® cookies, mini chocolate chips, whipped cream, and drizzled with more caramel sauce

                                                                                  • Butterfinger®$16.00

                                                                                    Vanilla ice cream blended with Butterfingers®, served in a chocolate swirled mug topped with whipped cream, crumbled Butterfingers® and a fun sized Butterfinger®

                                                                                    Insane Milkshakes

                                                                                    • Tie Dye Milkshake$21.00

                                                                                      Vanilla ice cream blended with vanilla sauce served in a chocolate mug with skittles and drizzled with red, blue, green, and yellow ganache topped with whipped cream, Pop Rocks®, cotton candy, a candy necklace, and rainbow sprinkles

                                                                                      • Nutella Banana Milkshake$21.00

                                                                                        Vanilla ice cream blended with Nutella and banana chunks topped with a chocolate dipped banana, whipped cream, unicorn lollipop, candy necklace served in a chocolate covered mug with rainbow sprinkles

                                                                                        • Princess Make a Wish$23.00

                                                                                          Vanilla ice cream blended with vanilla sauce, rainbow sprinkles topped with whipped cream, a marshmallow wheel, white chocolate Kit Kat and a pink frosted cupcake with a birthday candle Served in a white chocolate mug covered in pink sprinkles

                                                                                          • Caramel Sugar Daddy Cheesecake$21.00

                                                                                            Vanilla ice cream blended with cheesecake pieces and caramel sauce topped with whipped cream, a slice of NY style cheesecake, Sugar Daddy® candy, and a rainbow lollipop served in a chocolate covered mug with crushed graham crackers

                                                                                            • Giggles Snickers Milkshake$21.00

                                                                                              Cookies & cream ice cream blended with toasted peanuts, topped with a caramel waffle, Snickers®, whipped cream, and sprinkles served in a chocolate covered mug with Snickers® pieces and rainbow sprinkles

                                                                                              • Cookie Monster Make a Wish$21.00

                                                                                                Cookies and cream ice cream blended with vanilla sauce, topped with whipped cream, blue glazed donut, chocolate chip cookie and a blue frosted cupcake with a birthday candle. Served in chocolate mug with chocolate chip chunks

                                                                                                • Campfire Spiked S'mores Milkshake$33.00

                                                                                                  Chocolate & coffee ice cream blended with espresso, toasted marshmallow, Virginia Black Whiskey, topped with an insane seven layer s'more cookie served on top of a dark chocolate covered mug with Hershey be chunks, and dusted with graham cracker crumbles & pieces. This drink contains alcohol. Must be 21 or older

                                                                                                  • Non-Alcholike$23.00

                                                                                                Old Fashioned Sundaes for Two

                                                                                                • The Classic$17.00

                                                                                                  Giant scoops of vanilla, chocolate, and strawberry ice cream covered with fudge and topped with sprinkles, whipped cream, and a gummy cherry on top!

                                                                                                  • Strawberry Cheesecake Overload$18.00

                                                                                                    Three scoops of strawberry ice cream with New York cheesecake chunks and strawberries topped with strawberry sauce, whipped cream, and white chocolate strawberry shavings

                                                                                                    • Cookie Jar$19.00

                                                                                                      Giant scoops of cookies & cream and cookie dough ice cream topped with caramel sauce, chocolate sauce, whipped cream, crushed Oreo®, and homemade chocolate chip cookie chunks

                                                                                                      • Chocolate Blackout$19.00

                                                                                                        Giant scoops of chocolate ice cream, chocolate chips, chocolate brownie chunks, and crunchy chocolate pearls topped with chocolate sauce, whipped cream, dark chocolate shavings, and chocolate sprinkles with a gummy cherry on top!

                                                                                                        • Banana Split$18.00

                                                                                                          Giant scoops of strawberry, chocolate, vanilla ice cream with strawberries, caramelized bananas, and chocolate malt balls topped with chocolate, strawberry and caramel sauce, whipped cream, toasted walnuts, and powdered sugar with a gummy cherry on top!

                                                                                                          • World Famous Sugar Factory King Kong Sundae

                                                                                                            24 scoops of ice cream covered with dark chocolate, caramel and strawberry sauces, caramelized banana, marshmallows, chocolate chip cookie chunks, a glazed donut, a red velvet cupcake, white chocolate strawberry curls, gummy bears, Reese's Pieces®, Oreo® cookie crumbles rainbow and chocolate sprinkles, graham cracker crumbles wattle cones, unicorn pops, candy necklaces, and topped off with whipped cream, gummy cherries, and sparklers!

                                                                                                            • Serves 12$99.00

                                                                                                          Dessert Menu

                                                                                                          • New York Cheesecake$16.00

                                                                                                            Topped with strawberries, blackberries, blueberries, raspberries, raspberry sauce and whipped cream

                                                                                                            • Oreo® Stuffed Chocolate Chip Cookie Sandwich$19.00

                                                                                                              Cookies and cream ice cream sandwich in between two Oreo® stuffed chocolate chip cookies, topped with whipped cream, Oreo® cookies crumble and drizzled with chocolate sauce

                                                                                                              Last updated: February 1, 2022

                                                                                                              What 5,112 people are saying

                                                                                                              Overall ratings and reviews

                                                                                                              Reviews can only be made by diners who have eaten at this restaurant

                                                                                                              4.0
                                                                                                              4 based on recent ratings
                                                                                                              • 3.8Food
                                                                                                              • 4.1Service
                                                                                                              • 4.1Ambience
                                                                                                              • 3.3Value

                                                                                                              NoiseModerate

                                                                                                              Loved For

                                                                                                              • Northwest Suburbs

                                                                                                                Kid Friendly

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                                                                                                              1. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined 1 day ago

                                                                                                                overall1food4service1ambience2

                                                                                                                Nothing about our reservation . Was followed. Had to wait over thirty minutes to be sat. Never saw our server except to order and pay. Requested best seat in the house and was sat in a center booth,. Don’t know why we Even made a reservation. Beyond unsatisfied with my entire experience

                                                                                                              2. SM

                                                                                                                ShayM

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined 1 day ago

                                                                                                                overall5food5service5ambience5

                                                                                                                Twins 14th Birthday Celebration was a huge success. Most importantly my twins enjoyed themselves. The restaurant was full of multiple Birthday celebrations and everyone cheered for all parties. Such a wonderful time!

                                                                                                              3. K

                                                                                                                Katrina

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined 2 days ago

                                                                                                                overall2food1service3ambience2

                                                                                                                This was not my first visit to this location, but this visit was not the level I expect from Sugar Factory. I’ll start with the good - the drinks and desserts were amazing as always! The moment we sat down we were asked what drinks we wanted, which is usually great but not so great when they have a plethora of delicious options. We ordered three orders of the rainbow sliders, besides a few other items for food, and they all were very dry. We weren’t asked our temperature preference, which was fine, but they all came out a very dry well done. The rest of the food lacked flavor, except for the delicious tomato bisque that came with the grilled cheese, which was amazing. At one point the music was turned up so loud that none of us could hear each other without screaming, and that lasted for maybe 2 minutes before it returned to normal volume level. Considering the food quality, it was definitely overpriced. This has always been our go to location for celebrations, but after this experience we have decided not to return and are looking for a new place to celebrate at.

                                                                                                              4. R

                                                                                                                Rezulak101

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined 2 days ago

                                                                                                                overall1food1service1ambience2

                                                                                                                Unfriendly signs when entering telling you regardless of party size a 20% gratuity is added to your bill automatically. Then they tell you you cannot eat and drink for more than 2 hours yet ironically you cannot find your server for long periods of time. Font on menu difficult to read. Hard to get wait staff to come back around and answer questions up front. Out of a lot of things in store and it was messy. Not friendly. Everything smelled like intense bleach. Food was salty and in plastic instead of ceramic. Outdated, very loud. Tiny bathrooms. Would not recommend unfortunately.

                                                                                                              5. D

                                                                                                                Debkm

                                                                                                                1 review

                                                                                                                1.0

                                                                                                                1 review

                                                                                                                Dined 3 days ago

                                                                                                                overall1food2service2ambience2

                                                                                                                Way overrated! Too pricey for burgers, fries and drinks

                                                                                                              6. M

                                                                                                                Malinda

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined 3 days ago

                                                                                                                overall4food5service5ambience5

                                                                                                                Big drinks are fun, but they have so much ice in them that they should probably be more in the $30 range rather than $44. Food was great and drinks are delicious. We enjoyed the experience, but it’s definitely more of a special occasion place.

                                                                                                              7. WG

                                                                                                                WesleyG

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined 4 days ago

                                                                                                                overall3food4service5ambience3

                                                                                                                Wasn't fond of the additional 20% added to bill. But seeing as it was there inluw of a tip I understood. Would have liked bigger portions for price but it's main appeal is the desserts and drinks.

                                                                                                              8. LC

                                                                                                                LisaC

                                                                                                                Chicago

                                                                                                                6 reviews

                                                                                                                vip
                                                                                                                3.0

                                                                                                                6 reviews

                                                                                                                Dined 5 days ago

                                                                                                                overall3food3service5ambience4

                                                                                                                Celebrating b-day, 2 adults and child. Great service with ok food.

                                                                                                              9. V

                                                                                                                Vacaygal

                                                                                                                Chicago

                                                                                                                2 reviews

                                                                                                                3.0

                                                                                                                2 reviews

                                                                                                                Dined 6 days ago

                                                                                                                overall3food2service4ambience2

                                                                                                                The food was not very good for the price. Our server was very good though. I think the price point is too high.

                                                                                                              10. OT

                                                                                                                OpenTable Diner

                                                                                                                Milwaukee

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 16, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                I brought my bestie at Sugar Factory in Rosemont,IL and since it’s also close by the airport. She has a flight around 8pm so we chose to bond before leaving and we enjoyed the Venue. Food was great. I got myself a surf and turf while she got her steak. The drinks was phenomenal for us and experience too. Servers are great and kind. I recommend this place when you wanted to splurge something good for yourself or for a celebration because this place knows how to make it right.

                                                                                                              11. BG

                                                                                                                BethG

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall3food3service1ambience4

                                                                                                                The waitress we had was horrible. I hope it was only a bad day for her, but she would go to the tables around us, but skip our table. When the manager came to check on us, I commented honestly about her lack of interest in our visit. We had 3 birthdays and a person with dietary restrictions and perhaps that was too much to handle for her. The manager did make up for her lack of performance and he personally took care of us. If it was not for him, I believe we would have left.

                                                                                                              12. OT

                                                                                                                OpenTable Diner

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall5food5service4ambience5

                                                                                                                Graduation

                                                                                                              13. DH

                                                                                                                DanielleH

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on May 15, 2022

                                                                                                                overall3food1service3ambience2

                                                                                                                The food quality was poor for the price of the food.

                                                                                                              14. OT

                                                                                                                OpenTable Diner

                                                                                                                Chicago

                                                                                                                3 reviews

                                                                                                                2.0

                                                                                                                3 reviews

                                                                                                                Dined on May 15, 2022

                                                                                                                overall2food2service5ambience5

                                                                                                                Great concept, over priced food. Food is just so so. Drinks are five stars.

                                                                                                              15. GB

                                                                                                                GrantB

                                                                                                                Chicago

                                                                                                                9 reviews

                                                                                                                3.0

                                                                                                                9 reviews

                                                                                                                Dined on May 13, 2022

                                                                                                                overall3food3service5ambience4

                                                                                                                Food taste was good however, prices are pretty steep for the what you get. Happy with our experience but we probably will not go there again in the near future. It was worth trying once. If you are thinking about going to Sugar Factory, consider splitting entrees or appetizers if you are getting any desserts ( shakes, sundaes , drinks , etc.) Sweet portions are huge.

                                                                                                              16. A

                                                                                                                Amandal

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 11, 2022

                                                                                                                overall5food5service3ambience5

                                                                                                                great experience.. my daughter had a great time. food was amazing as well. we will go there again for sure

                                                                                                              17. CI

                                                                                                                CozyItalianFind

                                                                                                                Chicago

                                                                                                                43 reviews

                                                                                                                vip
                                                                                                                1.0

                                                                                                                43 reviews

                                                                                                                Dined on May 9, 2022

                                                                                                                overall1food1service1ambience1

                                                                                                                I would not go back here or recommend to anyone else. The restaurant suffers from major identity crisis as they clearly have no idea what type of venue they want to be. The food was extremely overpriced and came out as exactly average. I absolutely would not recommend for anyone looking for good food in the area. Skip this place and go to any of the other restaurants that surround this one.

                                                                                                              18. NT

                                                                                                                NicoleT

                                                                                                                1 review

                                                                                                                2.0

                                                                                                                1 review

                                                                                                                Dined on May 7, 2022

                                                                                                                overall2food2service4ambience3

                                                                                                                The dinner portions were rather small. We were seated in an area where the sun was in our eyes. We asked if there was blinds that could be put down and they said no there are none. It would help diners have a more enjoyable experience if they could enjoy their food without the sun blinding them.

                                                                                                              19. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on May 7, 2022

                                                                                                                overall4food4service5ambience5

                                                                                                                Celebrate Mother’s Day 2022

                                                                                                              20. MH

                                                                                                                ManarH

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on May 7, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                Very nice and fun energetic place! My family and I will be definitely planning another trip soon!

                                                                                                              21. BG

                                                                                                                BrendaG

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on May 1, 2022

                                                                                                                overall4food5service4ambience5

                                                                                                                Would have liked to sit more towards the middle instead of in the corner with my guests

                                                                                                              22. R

                                                                                                                Raquel

                                                                                                                Chicago

                                                                                                                3 reviews

                                                                                                                1.0

                                                                                                                3 reviews

                                                                                                                Dined on May 1, 2022

                                                                                                                overall1food1service1ambience3

                                                                                                                This restaurant is very misleading. I thought I did my homework as I always do when vetting a new restaurant. My daughter had her heart set on spending her birthday there. When I checked in with the hostess for my party of 4, she told me that gratuity was an automatic 20% charge to the bill! At this point I wanted to turn around and leave, but didn't because my daughter's heart was set on it. The service I received was not worth 20% gratuity! PERIOD. This was very deceptive. It is not located anywhere on the website (I'm sure it will be after this review however). I've been to several restaurants where the wait staff would sing happy birthday at the VERY LEAST. My daughter didn't even get that! The wait staff doesn't go the extra mile because their gratuity is locked in and THIS IS A PROBLEM. This place is all smoke, mirrors and a costly disappointment. Never again, I DO NOT RECOMMEND.

                                                                                                              23. JX

                                                                                                                JoyX

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall5food3service5ambience5

                                                                                                                Awesome atmosphere. Food is okay. The ambience of the restaurant is what makes it fun. There is always a celebration happening.

                                                                                                              24. OT

                                                                                                                OpenTable Diner

                                                                                                                Nashville

                                                                                                                2 reviews

                                                                                                                3.0

                                                                                                                2 reviews

                                                                                                                Dined on April 30, 2022

                                                                                                                overall3food2service3ambience3

                                                                                                                Highly overhyped. Noisy and the food was really mediocre bar food. Hostesses looked like they couldn’t be bothered to help and appeared to hate their job! Perhaps try to find friendly host staff. Our waiter was fine. I get it that the crazy milkshakes and cocktails are what they’re known for. But by the time we left, (3 adults, a 10 and a 7 year old) we spent over $400 and literally ate rainbow sliders, onion rings and the sampler platter. Will never recommend or go again.

                                                                                                              25. C

                                                                                                                Camariethegoodiefoodie

                                                                                                                Minneapolis

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall4food3service5ambience5

                                                                                                                It was nice for the experience. My daughter wanted to try it for her birthday.

                                                                                                              26. ML

                                                                                                                MarionL

                                                                                                                Chicago

                                                                                                                4 reviews

                                                                                                                4.0

                                                                                                                4 reviews

                                                                                                                Dined on April 30, 2022

                                                                                                                overall4food4service4ambience4

                                                                                                                This was a nice birthday outing for my daughter and her friends. They really enjoyed the atmosphere, music, service, food and drinks.

                                                                                                              27. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 30, 2022

                                                                                                                overall5food4service5ambience5

                                                                                                                Date with mom

                                                                                                              28. VG

                                                                                                                VydiaG

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on April 24, 2022

                                                                                                                overall4food4service4ambience4

                                                                                                                Really great time for my nieces birthday however the main courses came out right after our appetizers as well barely made a bit into them. They days they put it in the warmers until we're ready but came back with the food five minutes later. Other than that it was a fun atmosphere and good food.

                                                                                                              29. VR

                                                                                                                VanessaR

                                                                                                                Chicago

                                                                                                                2 reviews

                                                                                                                5.0

                                                                                                                2 reviews

                                                                                                                Dined on April 23, 2022

                                                                                                                overall5food4service5ambience5

                                                                                                                Perfect for birthdays!! The big bowls are a huge hit.

                                                                                                              30. CO

                                                                                                                CristianO

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on April 23, 2022

                                                                                                                overall3food3service2ambience3

                                                                                                                Made us feel like we need it to rush and leave by 10pm

                                                                                                              31. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 22, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                It was definitely worth it was my first at sugar factory. It didn’t disappoint I went there with my girlfriend for our one year

                                                                                                              32. MM

                                                                                                                MelisaM

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on April 21, 2022

                                                                                                                overall3food3service5ambience4

                                                                                                                We went for my son’s Birthday. We went knowing it would be pricey. The drinks were fun and the kids got a kick out of them. Food was just ok. My steak was hard to chew and not very tasty. The burgers looked good and everyone seemed to enjoy them. Service was good. Atmosphere was ok. Our bill was almost $400 for 2 non-alcoholic drinks, 2 traditional milkshakes, 3 burgers and fries, chicken strips and fries, chicken and waffles, and steak & fries. Not sure I would go again, unless one of my kids wanted to go back for their birthday. I don’t think they would request to go back.

                                                                                                              33. OT

                                                                                                                OpenTable Diner

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 21, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                The food was great, the environment was great, service was great. 10/10

                                                                                                              34. OT

                                                                                                                OpenTable Diner

                                                                                                                Chicago

                                                                                                                4 reviews

                                                                                                                5.0

                                                                                                                4 reviews

                                                                                                                Dined on April 20, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                My baby’s 5th Birthday ❤️

                                                                                                              35. GH

                                                                                                                GinaH

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 17, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                Wonderful place for special occasions! Food is delicious, drinks are fun and the ambience is unique. My family and I love it!

                                                                                                              36. LM

                                                                                                                LynetteM

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on April 17, 2022

                                                                                                                overall4food4service5ambience4

                                                                                                                Service was quick. Food was decent. Price based on experience

                                                                                                              37. H

                                                                                                                Happy

                                                                                                                1 review

                                                                                                                4.0

                                                                                                                1 review

                                                                                                                Dined on April 17, 2022

                                                                                                                overall4food3service5ambience4

                                                                                                                Not sure of our waitress name but she was so great. She did awesome going between the two tables we had.

                                                                                                              38. OT

                                                                                                                OpenTable Diner

                                                                                                                Chicago

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 16, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                Hubby and I along with 2 other couples came out to celebrate my birthday and we all enjoyed ourselves. Definitely will have to come back again.

                                                                                                              39. RB

                                                                                                                RobbinB

                                                                                                                1 review

                                                                                                                5.0

                                                                                                                1 review

                                                                                                                Dined on April 10, 2022

                                                                                                                overall5food5service5ambience5

                                                                                                                I wanted buy a glass but due to shortages I couldn't. Maybe next visit.

                                                                                                              40. KB

                                                                                                                KBry

                                                                                                                1 review

                                                                                                                3.0

                                                                                                                1 review

                                                                                                                Dined on April 10, 2022

                                                                                                                overall3food4service5ambience3

                                                                                                                Too over priced. Needs a serious update…chipped paint on props and out of date pictures and decor. A little disappointed.

                                                                                                              Safety precautions

                                                                                                              • Cleaning & sanitizing

                                                                                                                • Surfaces sanitized between seatings
                                                                                                                • Digital, disposable or sanitized menu provided
                                                                                                                • Common areas deep-cleaned daily
                                                                                                              • Screening

                                                                                                                • Sick staff prohibited in the workplace
                                                                                                                • Staff is vaccinated

                                                                                                              FAQs

                                                                                                              Sugar Factory - Rosemont is rated 4 stars by 5112 OpenTable diners.

                                                                                                              Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

                                                                                                              Make a reservation

                                                                                                              2 people

                                                                                                              May 2022
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                                                                                                              7:00 PM


                                                                                                              Booked 66 times today
                                                                                                              Google Map for Sugar Factory - Rosemont

                                                                                                              5445 Park Place MB Financial Park Rosemont, IL 60018

                                                                                                              Additional information

                                                                                                              • Cross street

                                                                                                                Bryn Mawr

                                                                                                              • Neighborhood

                                                                                                                Rosemont

                                                                                                              • Hours of operation

                                                                                                                Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm

                                                                                                              • Cuisines

                                                                                                                American, Dessert, Bar / Lounge / Bottle Service

                                                                                                              • Dining style

                                                                                                                Casual Dining

                                                                                                              • Dress code

                                                                                                                Smart Casual

                                                                                                              • Parking details

                                                                                                                Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.

                                                                                                              • Public transit

                                                                                                                Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA

                                                                                                              • Payment options

                                                                                                                AMEX, Discover, MasterCard, Visa

                                                                                                              • Additional

                                                                                                                Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

                                                                                                              • Phone number

                                                                                                                (847) 233-9010

                                                                                                              • Private party facilities

                                                                                                                We welcome you to explore our Private Dining options, perfect for any occasion.

                                                                                                              • Private party contact

                                                                                                                Beshoy Rizk: (844) 758-1261

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