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Sugar Factory - Rosemont, Rosemont, IL

Sugar Factory - Rosemont

4.0
4
5570 Reviews
$31 to $50
American
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

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2 people

7:00 PM


Booked 36 times today
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
    (847) 233-9010
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Beshoy Rizk: (847) 233-9010
  • Neighborhood
    Rosemont
  • Cross street
    Bryn Mawr
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. <br /> <br />CTA
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

What 5,570 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 3.9Food
  • 4.1Service
  • 4.2Ambience
  • 3.3Value

NoiseModerate

Loved For

  • Northwest Suburbs

    Great for brunch

  • Northwest Suburbs

    Kid-friendly

  • Northwest Suburbs

    Lively

5,570 Reviews
  1. SabrinaA

    Chicago

    7 reviews

    3.0

    7 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    We had a really good time as a family , my food in particular was really good, our waiter was really nice. My only complaint it was my mother in laws birthday and her hot burger was pretty much all raw still basically and she left it, she was too nervous to complain since we were bringing her out for her birthday dinner. But most of it was a good time

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  2. OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 4
    Ice cream was extremely cheap brand. They could have bought Bluebell from the store for better quality than what they served. Wait staff kept disappearing and had to find them for all service from ordering to bill. Son was given a pink lollipop in his sundae. Lack of observation. And he commented on this. We requested no parley on the children’s French fries and they came out WITH parsley. Since my husband had to get up from the table (5) times already to find server, we decided to individually brush the parley off the fries. Burgers were well done. But again, to chase down a server at this point was disruptive to our experience. We were celebrating our children for a special occasion. This was not what we expected.

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  3. OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3
    We was so excited to try it out and left so disappointed. I don’t think I’ve ever been to a restaurant that was worse than sugar factory. I shouldn’t known with that many options no way would it be good. Nobody could finish it was so bad I think I forced 3 bites. The word was the food isn’t that great and it’s true. It was literally garbage. And we spent close to $400. I wouldn’t go back and I’d tell all my dont waste their money. The only thing keeping it open is the super overpriced drinks and once that hype dies down they will go out of business unfortunately. They have to do a super 100% revamp to save it. And the reservation site made super over exaggerated the patrons like they had no more slots for hours and we get there and there’s like 3 other small parties there maybe a dozen people. I mean it was dead in there. And u have an automatic 20% tip rate. I guess since she servers don’t actually cook the food it’s not their fault but it should be way less. The internet overhyped this and got it totally wrong couldn’t pay me to come back again.

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  4. OpenTable Diner

    Indiana

    1 review

    4.0

    1 review

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Good for a birthday party, but expensive. Food is good and the menu has variety. Milkshakes are crazy but kids love them!

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  5. OpenTable Diner

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on May 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Another great experience; our server Michael was great and we celebrated Mother's Day here

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  6. OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on May 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3
    It was a nice experience but for the money it was just okay service and the food is way overpriced.

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  7. Bobbieb3

    St. Louis

    12 reviews

    4.0

    12 reviews

    Dined on May 11, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4
    Over priced for so so food. They charge 20% service fee automatically. Our service was not the best.

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  8. OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on May 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We thoroughly enjoyed ourselves last night! The service was great, the food was delicious and the restaurant was clean.

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  9. OpenTable Diner

    Milwaukee

    2 reviews

    4.0

    2 reviews

    Dined on May 4, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    We took our three granddaughters there for their birthdays .. loved the atmosphere and the people working there were amazing .. The food was good but not worth the price… and didn’t care for the 30% they added to the bill for gratuity but to each their own ..

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  10. OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on April 22, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2
    First thing I want to say, this was not my first time here. It however has been a few years at least since I was last there and I do remember previous visits to be ok. The only good thing about this visit was the drinks (cotton candy cosmo) and strawberry cheesecake shake. The seating was slow, we waited for a table, even with a reservation and the restaurant having open tables. The service was bad. The server herself was ok, but seemed to be in a hurry. Even when the manager stopped by to “check on us” he didn’t even stop walking. The food was fine. But not worth the $21 each (burger, fajitas and fries, all $21 each). They automatically charge 20% service fee. Which I would be fine with, if the service was at least ok. But it wasn’t even ok. At a place this expensive, I expect much better service. I will not be back.

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FAQs

Sugar Factory - Rosemont is rated 4 stars by 5570 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 36 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross street
    Bryn Mawr
  • Neighborhood
    Rosemont
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Dancing, Entertainment, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (847) 233-9010
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Beshoy Rizk: (847) 233-9010
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