Sugar Factory - Rosemont

4
4518 Reviews
$30 and under
American
****COVID-19 Update****

We are currently closed due to the COVID-19 government restrictions on restaurants. We will re-open once the State of IL allows for indoor dining to resume.

****

Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 4518 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.1
service
4.1
ambience
3.5
value
Noise · Moderate
79% of people would recommend it to a friend
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OT
OpenTable Diner
Chicago
1 review
Dined 6 days ago
Overall3food3service4ambience4

Fun place to go with the kids

NB
NicholasB
1 review
Dined 6 days ago
Overall5food3service5ambience5

- Very good place & drinks but I feel the food could of been better for what I paid for . But this place is awesome , o definitely will be back . Very nice & generous people working .

OT
OpenTable Diner
Chicago
1 review
Dined 6 days ago
Overall5food5service5ambience5

Everything was good,my kids had never been and they enjoyed themselves

KF
KristiF
Milwaukee
3 reviews
Dined 6 days ago
Overall3food2service5ambience2

Restaurant could use some updating. Felt old and a bit dirty. Had a club sandwich (bread was soggy) with fries. My daughter had a grilled cheese with tiny cup of soup and one non alcoholic goblet. Tip automatically added was $97. Not worth it at all. I purchased a candy box with candy from 1970’s - candy was not edible. All was rock hard. Did they save it all these years?! Looked so forward to this experience and it was a major disappointment.

OT
OpenTable Diner
Chicago
2 reviews
Dined 7 days ago
Overall5food4service5ambience5

My daughter and her friends had a fantastic time. The drinks and King Kong dessert were a birthday memory she will cherish for years to come!

TB
TaneeyaB
1 review
Dined 7 days ago
Overall4food5service5ambience5

Tables were too closed and there were too many with covid being an issue. There was not good social distancing.

MM
MarMon
1 review
Dined on April 9, 2021
Overall5food5service5ambience5

Our host was great. The food and drink did not disappoint.

OT
OpenTable Diner
Chicago
1 review
Dined on April 9, 2021
Overall5food5service5ambience5

Daughter bday

KP
KathiuskaP
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

My family and I had a wonderful time. The drinks were exciting to watch smoke and fizz. The food was delicious.

SH
StaciH
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

Everything was great! The waitress, the food and the service was great!

EE
EbonyE
1 review
Dined on April 4, 2021
Overall3food4service5ambience3

It was very cold in the restaurant and we had a very small table for a family of 4, the food was really good but I feel like the kids drink was to expensive for some juice $33 the experience only last about a minute $200 was very expensive for two Alfredo’s and some chicken tenders and fries a large cocktail and a large juice.

AG
AlexaG
Chicago
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

Really nice experience, but can be a bit expensive!

t
tarac
Chicago
1 review
Dined on April 3, 2021
Overall5food5service5ambience5

we had Molly m she was amazing helpful for our first time made our experience amazing n we thank her for that.

OT
OpenTable Diner
Chicago
1 review
Dined on April 3, 2021
Overall5food5service5ambience5

Birthday celebration waiter very friendly and continued to check in to make sure all was well

DL
DanielleL
Chicago
1 review
Dined on April 3, 2021
Overall4food4service4ambience4

My daughter and her friends truly enjoyed the experience! I feel the place is a bit overrated but I guess I'm not their target demographic. The food was good, the shakes were fun and portions generous. The dining area was less impressive than I expected. The candy store was cute and had some good old school candies. Overall, it's a fun place for teens.

LM
LaMikaB
Cincinnati
1 review
Dined on April 2, 2021
Overall5food5service5ambience5

The staff here treated us sooo well! I was a little apprehensive based on past experiences but I couldn’t have been more satisfied if I tried! Thank you for making this a memorable time for my kiddos and me!!!

OT
OpenTable Diner
Chicago
1 review
Dined on April 2, 2021
Overall5food3service5ambience4

My birthday was lit

RK
RhiannonK
1 review
Dined on April 1, 2021
Overall4food4service5ambience4

I have always loved this place and now as an adult it’s even more fun! 10/10 great service per usual :)

OT
OpenTable Diner
1 review
Dined on April 1, 2021
Overall5food5service5ambience5

It was our birthday, they sing happy birthday, and they give out ice cream and candles.

OT
OpenTable Diner
1 review
Dined on April 1, 2021
Overall3food4service3ambience3

Overall it was ok. Didn’t like the fact of having to wait around half hour besides having a reservation. Plus my hamburger wasn’t as warm as I would have liked, by the time they served it, it had cool down.

D
Disappointed
1 review
Dined on April 1, 2021
Overall3food4service2ambience2

Disastrous enforcement of the mask policy when away from your table. People were walking around constantly with no masks or partially covered masks.

Poor service from waitress. When paying 20% service fee up front for a meal with $33 dollar drinks, I expected to be checked up on more than just once in an hour.

LA
LAURA
San Francisco
1 review
Dined on March 31, 2021
Overall4food4service4ambience4

My daughter enjoyed her burger and her drink. She lived the atmosphere and the candy store. Good for a special occasion. Quite pricey, but may go back

LC
LisaC
1 review
Dined on March 31, 2021
Overall5food1service5ambience5

The food is absolutely disgusting. It’s frozen food that is overpriced. McDonald’s is better than Sugar Factory food!

J
Judi
1 review
Dined on March 31, 2021
Overall2food3service2ambience2

Went to celebrate my twins birthday. Seated in patio area, between main restaurant and outdoor tent. The area was very boring, no decorations or fun lighting. Disappointed as we looked through the window at the fun atmosphere inside. Bought two of the ridiculously expensive fishbowl drinks, only to be served two giant bowls of ice and didn’t even get the cotton candy that was supposed to come with one drink. We didn’t see the waitress again until we were finished eating and ready to order dessert, so I didn’t even bother asking for the cotton candy. We would have ordered a third drink (easy on the ice), except by the time the waitress came back, I said forget it, just order dessert and we’re leaving.

OT
OpenTable Diner
Chicago
1 review
Dined on March 31, 2021
Overall5food5service5ambience5

Excellent service and the food came out super fast like faster than the McDonald’s drive thru fast! Highly recommend

GM
GeorgeM
1 review
Dined on March 28, 2021
Overall5food5service5ambience5

Great waitress forgot her name though....everything came out perfect

RC
RosalieC
Chicago
1 review
Dined on March 28, 2021
Overall4food4service5ambience5

Fun place for a birthday. I love that they ask what the birthday persons favorite song is and play it super loud instead of having the staff come out and sing happy birthday. Food was good. Shakes and drinks are delicious.

NN
NatashaN
1 review
Dined on March 28, 2021
Overall5food5service5ambience5

The burgers 🍔are good 😋. The service was good. The restaurant has a 20% Gratuity that's automatically on the bill. The drinks are no refills & in small glass bottles. We had a good time and experience. We celebrated my daughter's 18th birthday. We didn't get the birthday desert but she still got free ice-cream.

P
Philipbig
1 review
Dined on March 28, 2021
Overall5food4service5ambience5

Great place especially if you have kids they have fun getting candy from the dispenser.

T
Tressa
1 review
Dined on March 28, 2021
Overall5food5service5ambience5

Our food and waiter was great! Definitely felt social distanced in the restaurant, a bit crowded in entrance on our way out. My 4 year olds first favorite restaurant!

OT
OpenTable Diner
1 review
Dined on March 26, 2021
Overall5food5service5ambience5

i dont remember our servers name but she was SO fantastic. i love her and want her to adopt me

NC
NuriC
1 review
Dined on March 26, 2021
Overall5food5service5ambience5

Great customer service , the waiter very well orientated it guided us through the menu to make it easy for us since it was our first time there. Very nice place. The food was really good, especially the sliders the kids loved it. Keep it up! Hope to go there soon again!!

DP
DennisP
1 review
Dined on March 26, 2021
Overall2food2service2ambience2

Not worth it. Overpriced food. Overpriced drinks. Super loud. It was like being in a nightclub. The servers couldn't even get my and my wife's names right. Paid $40 for a drink that was supposed to contain "6-7" shots of alcohol that didn't seem to contain any alcohol. Spent nearly $300 for 4 people. There were only about 5 drinks, 3 burgers, a salad and an appetizer of 5 sliders (sliders literally tasted like white castle. just go to white castle). Forced 20% gratuity and a 2 hours time limit. We only saw the serve about once every 30 mins so its pretty is to run out of time... and the service was definitely NOT worth a 20% tip. Do not give into the hype. This place is NOT worth your time or money.

CO
CORMELIUSR
1 review
Dined on March 25, 2021
Overall5food5service5ambience5

My children had a blast!!! The atmosphere was energetic and vibrant. We will continue to visit.

c
customerx
1 review
Dined on March 25, 2021
Overall3food3service5ambience3

Server good, service gratuity overpriced 20% . Food and the rest average. Tired of see the Kardashians on the TV's.

AM
AliyahM
1 review
Dined on March 24, 2021
Overall5food5service5ambience5

First time trying the sugar factory & I loved everything about it

OT
OpenTable Diner
Chicago
3 reviews
Dined on March 21, 2021
Overall5food3service5ambience5

Staff was very friendly and accommodating. Great Experience

OT
OpenTable Diner
Indiana
1 review
Dined on March 21, 2021
Overall5food5service5ambience5

My daughters 13th birthday.

TB
TonyaB
Chicago
1 review
Dined on March 21, 2021
Overall5food5service5ambience5

Everything was amazing my baby had so much fun. I could not ask for anything better.

KR
KellyR32123
Chicago
1 review
Dined on March 21, 2021
Overall3food2service3ambience1

This place is only good for drinks and dessert. Eat somewhere else then come here after.

FAQs

Sugar Factory - Rosemont is rated 4 stars by 4518 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Rosemont