I brought customers to the steak house (2) nights in a row....Spent over $1200. Lets just say the service was very poor and the food was average. If this steakhouse was not on property and out on state street or Michigan, it would not last. the free deserts on back to back nights were appreciated but not at the cost of upset customers and me feeling like the company overpaid for a dish and service level equal or less than that at Outback!

You gotta get better!

Steaks are fabulous! I ate sushi which was fresh and tasty. Others has steak and they stated the steaks were cooked to perfection. The service was friendly and timely! Highly recommend!

Service was horrible. Sushi was similar to grocery store. Not worth the money.

Really disappointing overall because of the steaks 2 of 4 ordered medium rare and got medium well. Sent back and got black and blue-completely cold on the inside and burned on the outside. We would have sent them back again but our other guests had already finished their dinner so we just left the unfinished steaks on our plates.

Service was spotty. Sushi was exceptional, Ambiance was fun and lively.

I liked the cozy modern candle lit scenery. The food was delicious. I had the prime rib steak special that came with kale salad and creamy tasty mash potatoes and a dessert that was all for a great price! The steak was juicy cooked to perfection with a side of horse radish sauce that paired perfectly together. I also had their California roll sushi that actually has real king crab in it! It is amazing! All staff were very attentive and welcoming. I would highly recommend this place.

Our waiter was not very attentive. We asked for things and it took a lot longer than expected.

This time dining was a positive experience. The food is very professionally prepared and tastes excellent! Largest prongs ever seen

Turned out to be a great choice for Valentine's day! Food was excellent, ambience perfect (there is a fireplace, etc) background music was perfect for this restaurant, wait staff professional!

Excellent sushi, steak, drinks and service. I recommend trying.

Made a reservation through open table but restaurant was closed. How can you allow reservation but not be open. Since it was in a hotel asked the front desk and the response was not sure why it’s closed. Very disappointed in the lack of attention to detail in allowing reservation when closed.

The waiting list

Service was excellent. My meat was not cooked to my request but I did not send it back. I should have.

We had a beautiful dinner here for NYE!

Recommend by another guest and it was a great choice. Slower service due to nye but food was great

Food was good but overpriced for the quality. Much better places in the city to dine for those prices. Very good service though.

Have eaten there in the past and it was amazing ! But menu changed and so did the quality of food and service ! Christmas party going on in front all blocked off had a hard time maneuvering back to door ! Very loud and unpleasant! Restaurant should have had a private event during this parry rather then the whole restaurant hearing their business! Steaks were way over cooked and very bland ! Never again!

Our food was not cooked correctly. Our medium rare steaks were cooked medium to well however our server was quick to help rectify the situation.

Was staying at the Hyatt for a conference and decided to stop in for a meal. Really enjoyed the ambience of the bar area. Sitting by the fireplace was perfect as I watched the snow blow outside. Service was outstanding! I enjoyed two very good sushi rolls and a glass of wine. Look forward to returning and trying out some more of the menu.

Great experience overall. Perfect for our anniversary.

Everything about Stetson’s from the staff to all 3 courses of our meal was top shelf! We will definitely be back.

The cocktails were great, as was our server - the food was fine. The descriptions were better than the actual items - especially given the price point.

Server very friendly. Great menu for sushi or steak lovers. Open grill. Food served hot. Sushi was of high quality.

Very nice restaurant, my meal was delicious

The Ceiling air flow is blowing too much making bad unbearable noise that you think you are eating in the janitor place🥺 and the music too loud to cover that blasting air noise

The hotel seems to ignore, or doing nothing on that issue with all the rules they should abide and comply too because it seems it has been going on for awhile!
The food inspectors should look Seriously at the matter because that blowing air coming out of the ducts is positioned just above the sushi station where the raw fishes are and can be contaminated by what is coming out of the AC ducts 🙀

Otherwise the bred is fabulous
The kale salad hard to eat and to shallow but the dressing is good

Not impressed by the food therefore won’t come back but might be good for those eating meat!

One of the most flavorful steaks I can recall eating (ever). Delicious whipped potatoes. Both of the bartenders were very friendly and easy to talk to - made eating dinner alone not so awkward! Food was incredible!

The sushi was not very good. I tried some rolls during happy hour, and was not impressed.

Always a good dinner. Happy to eat here every time I am in Chicago. Great Steak, Great Sushi... great for people who want meat, fish, or vegetarian.

Awesome located in our hotel..reservation Easy..service friendly and fast..prime rib and short rib and seafood appetizers very good 😊👍🏼

Noise level was not energetic it’s was a loud humming droan noise. Would not go back because of that noise. Could not hear each other over it and it’s throughout the whole dining area. Food was fabulous

Cozy atmosphere. Great food! Good customer service. Very accommodating!

Best prime rib I’ve ever had. Service was excellent. Look forward to a return visit.

I wish I could give a decent review, but Open Table made me reservations to a restaurant that was closed. They are still bugging me about the restaurant when I couldn't go. Open Table should have been notified that the restaurant would be closed that night. Instead, Stetson's called me two nights before my reservation, after 10:00 at night by the way, to tell me. Why didn't they tell Open Table?

Steaks cooked perfectly every time. Perfect late night dinner spot .. after a long day on the river walk I was ready for a great ribeye strip or fillet. And the sushi is always fun

Very good food, staff friendly and and atmosphere fantastic.

Stetsons is a wonderful restaurant in the Hyatt Regency Hotel. Great ambiance, service, and the food was delicious. I would highly recommend this restaurant for either a personal dining experience or a business event.

This was a real treat. My colleagues from across USA joined me for dinner on a busy Saturday night. From the moment we arrived until we departed, every staffer extended awesome customer service. Who could ask for a better server/waiter than Anthony ✅
He coached us through the menu and based on the discussions gave us some fantastic recommendations.

This location is a keeper!!!

Cap steak and popovers are excellent as always. I just Stetson's had more regular hours. We tried to come in last Friday night and the restaurant was closed. Who closes on a Friday night in Chicago?

Steak was among the best I’ve ever had and I’ve been to many of the best steak houses across America. Wine list was also excellent. Veggies were nothing special. Dessert was very good.

Reacquainting dinner during professional association meeting. Timely on having us seated on time. Meals all cooked to our liking. Would return if at the Hyatt again.

Service was slow and poor.