Steak & Lobster Warren Street

Steak & Lobster Warren Street reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Paul

   London1 review

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Surf and Turf was probably the best we've ever had! The keylime Cheesecake was also amazing. The temperature of the restaurant was our only complaint. Very lovely meal, would go again!
   

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2. B

   Bethany

   Essex1 review

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Steak and lobster were both over cooked The Mac and cheese was very watery Wouldn’t go back
   

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3. S

   Simon

   Birmingham1 review

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was good and the venue was nice, but the food we had (set menu, mains of the steak and the lobster) were fine but not particularly special, with fries that were fairly bland but for a bit of paprika. Not bad but we'd hoped for more at the price.
   

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4. S

   Sydnee

   London1 review

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Came out for Mother’s Day, first impression of server was they looked miserable we still smiled and was very polite regardless of this, there was only an issue with one meal a steak was undercooked this was handeled but then left my mum to eat her meal alone and pack it to go as everyone else was finished eating. The hill came to around £200 which is a substantial amount of money already once the bill was paid the manager I believe saod who will pay the rest ? And pointed at my mother in law I then told him the bill was complete we would not be paying the service fee he then quite loudly I must add asked me why “I did not want to pay” I had paid but he should have asked why I didn’t wan to pay the service, when I told him my mum ate separately and service was just a little slow he then argued back and told me my mum did not complain so I told him she did complain that’s why the steak was changed and I am the one paying for the meal so I can complain I really don’t appreciate being questioned like that and the way i was questioned about paying service charge after spending over £200 on a meal and over £100 on drinks it wasn’t a nice ending to the night and definitely left a bad taste in our mouths. I normally go to burger and lobster and the service is great the servers last light looked tired and miserable the bar was very slow and when I asked if there was any other bar staff a staff member said “he will do it “ and walked away and I’m being questioned about service charge and Infront of other customers too very bad customer service especially for a manager very disappointed for the type of establishment I thought I was eating in
   

   Steak & Lobster Warren StreetResponded on April 8, 2025

   Dear Sydnee Thank you for your recent stay with us at Steak & Lobster Warren Street. We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls. Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you. Warm Regards, Rana Naveed Maqbool General Manager Steak & Lobster Warren Street
   

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5. J

   Julie

   London1 review

   2.0

   Dined on March 18, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was barely warm and tasteless. The person serving us kept forgetting what we ordered and got the drinks order wrong, twice. Considering what we paid, surf and turf it was a Huge disappointment.
   

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6. P

   Panikos

   London1 review

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Didn't realise this restaurant was part of a hotel. We were the only people there for our anniversary meal, so very lonely & next to no absence. The food was ok. I had "surf & turf croquets, which were very bland and gloopy inside. For mains we both had lobster, which again were ok, nothing special, just ok. The 12.5% "discretionary" service charge which is automatically entered onto the bill doesn't seem "discretionary", more like compulsory. Didn't consider it great value. The "Anniversary dish" at the end was a nice touch, but sadly didn't make up for a mediocre meal.
   

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7. A

   ALISON VIP

   Chicago9 reviews

   1.0

   Dined on March 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The meal was awful. Both myself and my husband had a rare steak. I’ve never known a steak cooked rare to be so tough to cut. It was also burnt on the outside and tasted awful. The accompanying chips looked like they were from a frozen bag at the supermarket. I took a bite of one of the onion rings and there was no onion- only mushy batter. The waiter never asked how the meal was at the end- maybe he didn’t want to hear the answer. Reviews had given it 4.5 stars overall! We’ll definitely never be back. Would suggest avoid at all costs.
   

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8. M

   Mary-Beth

   London1 review

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Lobster wasn’t great and chips were too chunky and not fresh. Overall, it was just ok but good service from the team and nice mocktails
   

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9. J

   John

   London1 review

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Restaurant was uncomfortably warm inside. Steak was not prepared as requested and replacement also not prepared as requested. This meant one diner waited for the second meal to arrive so meal became cold. Cocktails were ok, way overpriced for the food and service we received. Won’t be returning.
   

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10. E

    Ethan VIP

    London23 reviews

    4.0

    Dined on February 21, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    Good food, reasonable price. The ambiance isn’t the best but it’s ok, same with the service.
    

    Steak & Lobster Warren StreetResponded on March 3, 2025

    Dear Ethan, Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. Sincerely, Rana Maqbool General Manager Steak & Lobster Warren Street
    

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